Upon reading the 2 complaints listed in the comment section, I understand that USA Cares has denied some families due to their guidelines, however there are no non-profit organizations that do not require specific guidelines in order to assist.
I have witnessed where USA Cares have served thousands of veterans, service members, and their families. They are audited every year to "check" what they are doing is accurate and not a scam. On their website, they have their financial statement available to any who want to see it. I think this organization is very transparent on what they do and how they spend their funds. There will always be a few disgruntled clients that did not get what they felt like they deserved, but the organization has to follow what it was designed to do. They have impacted many families and veterans.
I visited the offices of USA Cares and saw firsthand the excellent services their staff provide to our soldiers and their families--especially providing assistance to wounded soldiers.
Before making a contribution I first came to GuideStar to review the USA Cares financials. Although their website gives sketchy information about their "assistance", like running a call center to take calls from military families - I really don't see how this would differ than programs already found on military installations today. I would prefer an exact listing of the military families who actually recieved assistance with their testimony.
Dear "splain to me Lucy!", I would ask that you return to our website and under "About" select the "Guest Book" page. You will find an updated testimony from the families that we have assisted. Having served nearly thirty years on active duty, there is no organizational function on a military installation that performs the duties that we do here, in fact the nearest thing I can think of is Military One Source, who is one of our biggest referral sources, thanks in large part to the positive efforts our Resource Coordinators put into their jobs everyday. As for Board Members, I can assure you that none of them are related to anyone that works here other than trusted friends and professionals. They were all chosen, and continue to be so, after careful review of their credentials, resumes' and experiences. Finally as for metrics of success, we post almost daily on our front page our previous week's work. Hope that helps with that question. If you have any other questions that I might be able to help you with, I would certainly be happy to do so. You can reach me at firstname.lastname@example.org or call me at 800-773-0387. Sincerely, CSM (R) Roger Stradley USA Cares