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2009 Top-Rated Nonprofit

Twin Cities Community Voice Mail

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Nonprofit Overview

Causes: Employment, Homeless & Housing, Homeless Centers, Housing Search Assistance, Human Service Organizations, Human Services, Job Training



Twin Cities Community Voice Mail: facilitating communications services to encourage self-determination and stronger community connections for people in need.


We lead in finding innovative ways to use communications technologies to provide opportunities for people in need to forge new connections to the community and to one another. These connections enhance dignity and independence and contribute to success.


The foundation of our work is the unique model of active involvement of our participants and our community partners. They are encouraged to have a voice in the continued operation of the organization.


Geographic areas served: State of Minnesota

Programs: 1) Twin Cities Community Voice Mail free, individualized voice mail services to low income and homeless people so that they are able to put their own telephone number on resumes as they see jobs, apartment and housing application, and leave it with health care professionals, their children's schools, family and friends. This is done in partnership with over 350 non-profit and government agencies across the state of Minnesota. Over 53,000 people have used this service since we began in 1994; 2) Linkages is a no-cost transitional program to assist those who achieved their goals while using TCCVM, but who still need short-term help until they can afford phone service. Over 1000 people have used this service since it began in 2001. 3) Through our voice mail system, we are able to offer people who are homeless in the Twin Cities Metro area the ability to access information on available emergency shelters and transitional housing through our toll-free Metro Shelter Hotline.About 10,000 calls are made to this hotline ech year.

Community Stories

5 Stories from Volunteers, Donors & Supporters


Board Member

Rating: 5

I have worked on the Board of Directors for over 10 yrs., and I personally can tell you it has been a pleasure working for and with TCCVM. I wish I could've stayed with them longer, but atleast this way, thru e-mails, I can still be kept in touch with them. If I could go back I would do it in a heartbeat! They are a great team to have fun and be around with and I wouldn't change anything about them!


Board Member

Rating: 5

Prior to getting a cell phone the free voice mail service provided by TCCVM was my primary phone number. It proved invaluable in countless ways including helping me secure employment and stay in contact with friends and relatives. I am now a Board member and I can see that that the service provides for others the benefits I received.


Board Member

Rating: 5

I'm an attorney who has provided legal advice and services for homeless people at events such as Project Homeless Connect. In the course of addressing legal issues, we urge phoneless clients to sign up for voice mail services through TCCVM. This simple communications tool helps them stay in touch so that they can receive information and messages about their case and their legal rights.


Board Member

Rating: 5

I have worked with people returning to the community from prison for 12 years. TCCVM is one of the first services I get a client enrolled in. They need to be reachable by phone and without a job they can't take on a bill for a cell phone. It is so easy to set clients up and help them with this free service. They have the phone number for six months and it is their voice on the message.


Board Member

Rating: 5

I moved to Minnesota in 12/05 into a battled women shelter. I came here with only the clothes on my back. Soon after I moved here I was introduced to TCCVM, which provided me with a voice mail. This voice mail connection helped me in obtaining employment, the rest is history. Now I'm on the Advisory Board committee. I know this is a great organization thru experience.