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2009 Top-Rated Nonprofit

Twin Cities Community Voice Mail

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Nonprofit Overview

Causes: Employment, Homeless & Housing, Homeless Centers, Housing Search Assistance, Human Service Organizations, Human Services, Job Training



Twin Cities Community Voice Mail: facilitating communications services to encourage self-determination and stronger community connections for people in need.


We lead in finding innovative ways to use communications technologies to provide opportunities for people in need to forge new connections to the community and to one another. These connections enhance dignity and independence and contribute to success.


The foundation of our work is the unique model of active involvement of our participants and our community partners. They are encouraged to have a voice in the continued operation of the organization.


Geographic areas served: State of Minnesota

Programs: 1) Twin Cities Community Voice Mail free, individualized voice mail services to low income and homeless people so that they are able to put their own telephone number on resumes as they see jobs, apartment and housing application, and leave it with health care professionals, their children's schools, family and friends. This is done in partnership with over 350 non-profit and government agencies across the state of Minnesota. Over 53,000 people have used this service since we began in 1994; 2) Linkages is a no-cost transitional program to assist those who achieved their goals while using TCCVM, but who still need short-term help until they can afford phone service. Over 1000 people have used this service since it began in 2001. 3) Through our voice mail system, we are able to offer people who are homeless in the Twin Cities Metro area the ability to access information on available emergency shelters and transitional housing through our toll-free Metro Shelter Hotline.About 10,000 calls are made to this hotline ech year.

Community Stories

4 Stories from Volunteers, Donors & Supporters



Rating: 5

TCCVM provides a basic communication tool to enable individuals to help themselves. The statewide service area involving 100's of local community agencies and serving over 50,000 people since its inception is operated by fewer than 4 FTE staff! Beyond the basic service TCCVM also sponsors several outreach activities important to the health and welfare of its constituency. I'm proud to be a supporter. Keep up the good work!



Rating: 5

This is a terrific organization that is providing a simple, but much needed service to the members of our community most in need.



Rating: 5

When TCCVM served its 1st client in 1994, the expectation was that it would enroll 20 community agencies and programs to link low-income individuals and familiesto the voice mail service. Organizers hoped to help 500 users communicate with prospective landlords and employers, that year. Those goals were met in just 5 months, indicating how needed this basic service was. The numbers, and the positive outcomes, have continued to grow. In 15 years, TCCVM's no-fee approach has made communications accessible and linked folks to services statewide. It was demonstrated that partnerships between agencies and clients can help clients achieve their goals.



Rating: 5

I am an RN CAse Manager working telephonically with patients across all walks of live, including homeless men, woman and children. The voicemail services provided by Twin Cities Community Voice Mail is a crucial service to bring case management nursing care to the homeless population. An RN Case Manager provides advocacy, self-care education, coordination among health care providers, therapeutic support and contact for community resources. I would say confidential voicemail is my primary contact for reaching the homeless population that are insured by Medicaid and General Medical Assistance.