UNPROFESSIONAL & UNORGANIZED - BELLIGERENT & RUDE OWNER
We applied for a dog and we clearly stated in our letter on several occasions that there was NO previous active military experience. Yet we were invited for a 3-day visit to be evaluated for a placement. This is an 1,800 mile round trip for us. Four months later, after booking a non-refundable trip to MA, they requested a DD214 military disability form. When informed that we didn't possess this form, they told us the dogs were for past military only.
In an attempt to resolve the issue, we spoke with the owner by phone. She was extremely rude and failed to accept any responsibility for the error. Even though they invited us for a visit knowing that we had no previous military experience, she placed the blame on us because we should have known that the dogs were for past military only. We were flabbergasted to say the least.
To top it all off, the owner kept implying that we were trying to take advantage of them by scheduling a stay there. AFTER THEY WERE THE ONES THAT INVITED US. Even after we informed her that we wouldn't be coming if there was no chance for dog placement, she still shouted many times on the phone that "WE ARE NOT A HOTEL". As if our dream summer vacation is to stay in a one room cabin, on a farm, in the middle of the sticks of Ipswich, MA. Quite astonishing really.
So don't bother if you're not past military. Because they will obviously waste your time and money with impunity. And if you are past military, you should seriously consider looking elsewhere. Unlike this place, there are surely other dog training facilities that are run by caring responsible people.