They may do a lot in the world of non profits but the customer service is terrible and when contacted about issues you get a pre composed response telling you to what any normal person would if an issue arises and ask for a manger. Having items sold out from under you and waiting 45 minutes for a sales rep is insane.
I just completed a fantastic experience working with Second Chance. After deciding to do a complete tear down on the lot I own in Norther Virginia I contacted Second Chance. I wanted to promote two important causes including the environmentally friendly reuse of the materials of my tear down and as well as to help enable construction related skill building of their staff members at the same time.
They were very professional, prompt, responsive, and easy to work with. They understood the inherit schedule changes in any major construction project. They were very flexible with the scheduling of their work and even accommodated some last minute changes to make sure my construction project could proceed ahead of schedule.
I would definitely recommend Second Chance for anyone who is thinking of tearing down an existing structure. They are pro's! Thank you to Second Chance and all the great people who make this charitable organization thrive!
Beyond my expectation! I had heard great things, so my expectations were high, but even still, I rate 11/10. The job was done perfectly, the site was left immaculate. Furthermore the guys were polite, courious, respectful to my neighbors, extremely maticulous and very hard working. Job was done in under 2 weeks including falling on a holiday. The guys even helped me move some heavy furniture that I needed to store on site from the garage. What an amazing operation. Couldn't give a higher recommendation from start to finish (appraisal through completion). Thanks Ryan M and Gene M for your accessibility and hand holding throughout.
Second Chance Inc. is a place that provides meaningful benefits to the Baltimore area: opportunities for community members struggling to find gainful employment, preservation of the historic architectural heritage of the City, and environmental stewardship through diversion of one of the largest streams of landfill waste: Construction and Demolition.
Besides these instrumental benefits, Second Chance is a wonderful place to shop and visit! In their 600,000 square foot warehouse you can find anything you need for your home from a full kitchen or bathroom to an interesting conversation piece to a lovely antique chair or sofa....and all at great prices!
If you are thinking about donating any furniture, books, or other material, look no further than Second Chance Inc.!
Not only does Second Chance provide a great service to the community, their customer service is unparalleled. Every time I shop in the store I am impressed with the courteous and prompt assistance I receive. The selection available is very impressive as well and surprisingly well organized for a resale store. All of this combines to make shopping there a very enjoyable experience. I would highly recommend Second Chance Inc to anyone who is looking to improve their home with a unique piece that has the added bonus of being a sustainable and socially responsible purchase.
I am amazed each time I go to Second Chance that they have the amazing amount of inventory they have! The selection is fantastic, prices are fair and the employees are very accommodating. I have had a great experience every time I have visited Second Chance - looking forward to going back - I always find a treasure!!!
Second Chance is a place like no other. You really have to go there to appreciate the kind of place it is. The amount of inventory they have is amazing. You can find anything from a lovely sofa to a bathroom sink - all at great prices! It's mission speaks volumes. Great job!
This is a warm and grateful thank you for another successful experience with Second Chance. From the first phone call to [Nick Redfurn] a week ago, to the final wave farewell to the Crew as they headed back to base this afternoon, this has once again been a thoroughly satisfying experience. Thank you, Nick, for setting the tone with your cordial efficiency, clear communication and special efforts to accommodate us on relatively short notice.
I want to extend my respect and gratitude also to today's crew, Team Leader Luis and his Partners, Raymond and Allan. Luis was thoroughly mission-focused, organized, efficient and jaw-droppingly strong! Raymond and Allan were conscientious, professional, meticulous and efficient. I especially appreciate how respectful each member of the team was of each other, and certainly of me. Fine gentlemen in every respect, each one. My only regret is that time did not permit them to stay and enjoy the lunch I had prepared for them, but they were pressed to get back to base. I guess I will need to come visit you all in Baltimore if I want to socialize with you!
Since we first learned about Second Chance in the winter of 2016, we have recommended you to everyone we know. Much of our involvement with your organization has been the result of heartbreaking losses in our family. But among the "collateral beauty" in such losses is certainly the positive experience of learning about you, working with you, and knowing that the "things" which hold great meaning but no longer much purpose in our family can have new life and new purpose because of the work you do. Second Chance matters to our community greatly, and the good you do ripples outward endlessly in ways we may never fully know, but can always believe in, and be grateful for. My family thanks you for your commitment to your mission, and for giving us all a Second Chance to repair this broken world with love.
With respect and gratitude,
We come in often as we are working on some projects. We always g we t the help we need right away and the help is always courteous. Reggie worked with us this past Saturday. June 18'2016. Reggie went out of his way to help us find everything we needed and more. Thanks Reggie for a great experience. Linda and Ed.
Second Chance fills a void like no other type of enterprise could. It does double duty by making unwanted or unloved items desirable again, and giving some young people the opportunity to make themselves useful, as well. The vision that Second Chance began with is still a vital part of making our city the unique, historical, and green place that it should be! Reuse, recycle, retrain - makes all the difference.
We love the place, and appreciate all the effort that has gone into making it just what it is - a haven for items that may not have seen the light of day, a gorgeous place to shop, and a place to restart lives! Thanks, Second Chance, to all of your volunteers, workers, and even the shoppers! Bravo!
Great place. Great group of people. Have never gone here and left empty handed. Highly recommend to others.
Amazing Customer Service!! We needed help with Coffee Bags and Chuck was right there to offer his services today!! Could not have started out project without his Amazing help! All the employees there are always so helpful! We are repeat customers! Quality items at amazing prices!!! Thank You for being such a Huge part of Baltimore!!!!!
Great place for unique pieces and the staff is great! Incredible mission of re-using items and caring for people so that they can receive job skills and hope. Nice of them to be open on Sundays after the Raven's games too ;-)
I visit and support Second Chance as often as possible, I always find amazing things and leave with not only different pieces but lots of inspiration. The staff and crew are exceptional! Friendly& helpful always!! The work they do for the community and its people is to be commended!
Second Chance, Inc. is an amazing place! We began originally to find time period piece for our 1929 Baltimore rowhouse. The one thing that stands out is the customer service. From the time we walked in we couldn't have asked for better customer service. We have been back many times (often for things we didn't NEED but had to have) and are always amazed at the level of friendliness and helpfulness of everyone there - even when we are just wandering around.
Amazing place to find that item you really need to enchance your home. At a fantastic price too! Great customer service! The gentleman that was helping me ran out of the item I needed. He told me where to go to get it. I bought some items from Second Chance and I am totally satisfied with them!! A+++++++++++ I am a loyal customer for life!!! And Thank You for the free old window out front. You are truly an asset to the community of Baltimore and Maryland!!
I am renovating my home and wanted to do so in an environmentally friendly way. I stumbled upon Second Chance about a year ago. This is one of the best second hand stores that I have ever visited. Their warehouse is huge and their inventory changes daily. Their prices are incredibly competitive and with most items they will provide further reductions where they can. I live in Montgomery County but visit the store at least once a month in person and check out their website weekly to see the new items they have gotten it. For items that they have difficulty selling, they will a few times a year place those items in their parking lot for free. I strongly encourage you to visit this store, you won't be disappointed.
I came to Second Chance looking for 1960 props for my son's middle school play "Hairspray".
I've received an excellent customer service by Nate Butler, one of the sale person working on the floor.
Nate patiently took the time to help me find the material I needed; he was very courteous and professional.
We finally found a piece I needed for the school - plus a little gift for a friend - all at a super price!
Awesome experience! Bravo Nate!
My custom home builder recommended Second Chance to do deconstruction before the demolition work. I am glad to have this opportunity to work with your company. The deconsturction work recycled useful materials in stead of dumping to the landfield. I am pleased to see the cherry wood floor got reused. It also provides on site job training. What a fantastic job your crew has carried out! I am very impressed with the professionalism your crew has displayed, the quality of work to maintain the site clean and in order. Also your management process has made the entire process easier to the home owner. Thanks!
I hired Second Chance to do a reclamation and demolition of a small cabin at our new property about an hour north of Baltimore in June of 2013. I had heard about them through a friend that used their services for a project in Bethany Beach, Delaware that was very satisfied.
The team was focused and really took pride in their work, and I could not have been more pleased with the work that was done with all hand tools.
Would highly recommend this organization for anyone considering using their services and helping to develop and train future construction workers in all aspects of this line of work.
See article below written in the local Chester County paper:
We were actually looking for "demolition"services when by pure luck we came across Second Chance. We used Second Chance to perform a complete deconstruction of our home. Watching a house taken apart piece by piece was amazing enough, but knowing many of the materials would be re purposed made us feel good about the decision. Every member of their staff we worked with was professional and it was easy to tell they were passionate about their work. My only regret is we don't have another house they can deconstruct!
We recently bought 800sq ft of reclaimed flooring for the renovation of our 1947 farm house . And could not be any happier with the product or the fine customer service . The buying ,loading ( sub zero day) was flawless. we will be back for other items and just wish you were closer we would be there every weekend !