II am a PetSmart Charity Adoption Partner. My group does adoptions at the local PetSmart on Saturdays. Today, May 26, 2015, I received a phone call from the district PetSmart representative for our region. She informed me that PetSmart Charities had over-paid my group by $1200.00 and they wanted the money returned. PetSmart Chariites admit that this was their error as they sent money to us for a group in Missouri that has the same name. According to all the information I have been given over the years, PetSmart Charities processes checks based on the group number and the store number entered at the time of adoption on the PetSmart store register. If the adoption does not have the correct group number or store number the group is not given credit. The only option for the resolution of their error is to withhold our adoption funds until the amount is paid off.
Review from Guidestar
I am very happy about the money that trickles through Petsmart Charities and actually makes it to the local shelters, but I think with a little research a person wanting to donate money could find a local non-profit (all-volunteer, non-profit 501 c-3 organization) that actually would utilize more money directly to the care of shelter animals.
As a volunteer who used to volunteer at a local Petsmart, there is a huge disconnect between what seems to be the mission of Petsmart Charities and the lower echelon Petsmart Corporate Personnel. Their priorities do not seem to be focused on the well being of the rescue/shelter animals or the volunteers.
As a volunteer for a rescue at a Petsmart store I have seen how the store management oppresses the rescue personnel. The volunteers were not trained by the store and treated like second class citizens!
At first i loved going in to clean and play with the animals but in a few weeks i dreaded it. It was so deflating, i didnt encourage my friends to volunteer at that store. I dont know why the volunteers were not welcomed with open arms if they are so committed to the adoption community. Im now convinced Petsmart Charities is only in effect because it ultimately makes them more money than if they did not promote it. I dont even shop there anymore as a result of my experience.
Review from CharityNavigator
I can't believe this fabulous charity doesn't have a review yet! This month, they adopted out their 5 MILLIONTH PET from their in-store adoption centers. I adopted my dog Parker from one of these centers, and in fact signed up to volunteer shortly thereafter with the rescue group that was sponsoring the adoptions that day. SInce then, I've fostered more than 50 puppies for the group and transported hundreds more for them from rural shelters to the highly-populated DC area. PetSmart Chariities also gave a grant to another group that I volunteer with to do Trap Neuter and Return of feral cats in Arlington County, VA. TNR is a very important part of keeping the outdoor cat population healthy and of a manageable size. I love PetSmart Charities!
Review from CharityNavigator