The organization never even picks up their own hotline calls. They leave that up to their answering service to decide whether a call is important enough to even take a message. But they're in good company. The National Center for Missing and Exploited Children, with a $48 million annual budget, is only open 9-5 weekdays. It would seem that when one is operating an organization that deals with potentially life-threatening situations, that there would be a trained staff member to answer the phone 24/7. So, let me get this straight. The charity gets millions of dollars in contributions, and then hires a $10 a month answering services to run their hotline.
OPERATION LOOKOUT 05/23/2013
The generous 'Gift-In-kind' donation provided month by month for many years by Kelleys Answering Services is deeply appreciated and highly valued by OPERATION LOOKOUT. This service has been provided by the medical answering service division, 24/7 since the early 90's as their way of helping. When a client or citizen dials 1-800-LOOKOUT (566-5688), 1-800-782-SEEK (7335), or 425-771-SEEK (7335), the call is professionally answered, "OPERATION LOOKOUT, What is the nature of your emergency?" The response aids the operator to triage the call for patch-through to the on-call case manager, to put it through to the office back line dedicated for urgent situations, or to delay it for the next available person...It would bring this service great displeasure to learn they missed an important life-saving call. If you or anyone you know has been placed on a long HOLD or not responded to in a timely manner, please notify us at firstname.lastname@example.org.