I have never been so disgusted with the way this staff treated me during my recent adoption of a kitty. I adopted a kitty even after being talked down to like I'd never had a kitty in my life. I've grown up around kitties my entire life. I then experienced medical problems with the kitty only 3 days after adoption. Brought him to a vet that op kindness suggested. Paid $250 to get the kitties tapeworm removed. Then was told by OK that I could've brought the kitty in for free treatment by them. I then had behavioral issues with the kitty. After patience and training my kitty did not calm down so I decided with a heavy heart to bring him back. Sobbing in the lobby while bringing him back I was then talked down to by another staff member being told "don't cry" and "we can just exchange him for another cat", talking about my kitty like he's a cologne that can be exchanged if I don't like it. I brought the kitty back after only a week of having him and was told by the supervisor that I could not get back my $135 adoption fee even though I only had him for a week AND paid for his tapeworm removal. I would NEVER suggest this shelter to anyone. What a horrible way to treat a customer and make me feel insignificant. OK should be ashamed of themselves.