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Operation Homefront, Inc

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Nonprofit Overview

Causes: Community & Neighborhood Development, Economic Development, Nonprofit Management, Philanthropy, Philanthropy, Charity & Voluntarism Promotion

Mission: Operation Homefront (OH) mission is to build strong, stable, and secure military families so they can thrive in the communities that they have worked so hard to protect.

Operation Homefront provides direct services to alleviate a military family’s or individual’s actual/complete emergency financial burden, as well as counseling and/or recovery support. Emergency financial assistance is in the form of checks paid directly to mortgage lenders, auto mechanics, contractors, hospitals, doctors, dentists and other providers. Other emergency funding assistance, which an applicant receives within 24 to 72 hours, includes the following:

  • Relief
    • Critical Financial Assistance
    • Rent/mortgage assistance
    • Utilities
    • Food assistance
    • Major home repair
    • Car repair
    • Rent-free transitional housing
    • And more...
  • Resilience
    • Mortgage-free homes
    • Hearts of Valor caregiver program
    Recurring Family Support
    • Free backpacks and school supplies
    • Holiday Meals for Military
    • Homefront Celebrations for military spouses
    • Star-Spangled Baby Showers

Results: Since its inception, Operation Homefront has provided more than $20 million in Critical Financial Assistance, fulfilling over 35,000 requests from more than 14,000 military families across the U.S. We have housed nearly 500 families in transitional housing, providing 4,300 months of rent-free housing, saving them $4.7 million in rent and utilities. We have placed nearly 600 families in mortgage-free homes and provided over $48 million in deeded value to military families. We have helped more than 3,200 caregivers through 60 support groups across the country. We have distributed 250,000 backpacks, 70,000 holiday meals, served nearly 8,000 military spouses at Homefront Celebrations and support nearly 16,000 new and expectant military parents.

Direct beneficiaries per year: Operation Homefront is a national 501(c)(3) nonprofit whose mission is to build strong, stable, and secure military families so they can thrive — not simply struggle to get by — in the communities they have worked so hard to protect. For over fifteen years, we have provided programs that offer: RELIEF (through Critical Financial Assistance and transitional housing programs), RESILIENCY (through permanent housing and caregiver support services) and RECURRING FAMILY SUPPORT programs and services throughout the year that help military families overcome the short-term bumps in the road so they don’t become long-term chronic problems. Operation Homefront has consistently earned high ratings from leading charity rating services, including Charity Navigator, which gave OH 4 Stars for 10 consecutive years for superior service and accountability. At Operation Homefront, 92 percent of expenditures goes directly toward delivering programs and services to the military families who need it most.

Programs: Operation homefront assists military families coping with deployment and injury recovery as they struggle with unforeseen budget challenges. The most common types of need are for rent/mortgage assistance, home repair, food and utilities. Transitional housing and permanent mortgage-free home programs help military families reduce debt and achieve greater stability for the future. Family support activities address the inherent challenges of military life through programs designed to sustain, uplift and transform.

Community Stories

54 Stories from Volunteers, Donors & Supporters

1

Client Served

Rating: 1

My family and I applied for Operation Homefront Villages and was swiftly denied. I had letters of recommendation from others who I served with and provided all documentation and they denied me and my family without providing any reason at all. The woman who they have working at the villages in Maryland should brush up on her people skills and learn to understand the population of people she is working with. I am very glad that organizations like this exist, however I believe they lack transparency in regards to their programs and who they choose to assist.

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op_homefront 10/11/2017

The Operation Homefront Rent-Free Transitional Housing Villages are designed to help wounded service members who are in the process of transitioning out of the military to civilian life. In many cases, these families experience financial strain while they wait for their VA compensation to begin. In addition, they may struggle with a 50-75% cut in pay if the spouse needs to leave work to become a full-time caregiver for the wounded service member. We help as many families as we can, but space is limited. If a service member is already receiving VA benefits, they will not be eligible for our program. Even so, we give clients the option to apply if they feel they have unique circumstances, but participation in our program is not guaranteed. More information about our Villages can be found at http://www.operationhomefront.org/custompage?Id=2428 or by calling (210) 659-7756.

1 Ann L

Client Served

Rating: 5

Everyday I am so thankful they gave us the opportunity to own our first home. It enabled us to fully focus on treatment for my husband and be finically secured. I can't express enough how much it helped our situation. They lifted a heavy weight off our shoulders to know we will always have a place to call home. The process was so smooth from beginning to the end. The caseworkers are people that truely care and wanted to help in every aspect. We are very greatful and I can only wish that more veteran families would be blessed with a mortgage free home to call their own. Thank you so much Operation Homefront!!

1

Client Served

Rating: 4

I am very thankful for this program even though I may be getting evicted soon by missing 3 of the required appointments...so I screwed me and my family with that. To others, they are very helpful just make sure you attend the classes they schedule for you or at least let them know if you can't make them. I don't want anyone to mess up there opportunity like I have. Good luck to all the service members and veterans many blessings, love, and support. Wonderful organization!

4

Client Served

Rating: 1

I contacted this organization for help because my car was being repossessed, which would hinder my family from being able to get my disabled husband back and forth from the VA weekly. I stated very clearly on the application that we did not have car insurance because we could not afford it. After going through the application process I was contacted and interviewed for over 20 mins. The lady then tells me that they cant help because I dont have insurance. She continued to chastise me because our bills are more than our income. I asked if there was anything she could do to help. We have 3 children under 2. She told me they could send money for diapers, baby items, and food. I had to send her another form which I did within 5 mins. She told me on the phone my claim would be processed that day. I expected the card in the mail. 9 days passed and she would not respond to my emails or return my calls. I called Wounded Warrior for help since they referred us there. I was contacted within 10 mins and I was told I never sent the document that I sent multiple times. I sent it a few more times and continued to call her over and over. I finally got a call back. She again chastised me for my financial situation and told me if I ever needed help again I had to provide proof that I submitted another VA claim, showed proof that I reapplied for the caregiver program, do another budget, and sit through financial counseling. She made me feel like I was wrongfully begging for assistance. SHe promised the card would be overnight-ed and she would send me the confirmation email so I would not miss the delivery. I did not receive the confirmation email so I went to stand in line at the food pantry. Low and behold when I got home I had a missed package slip on my door. 10 mins later I got the confirmation email she was supposed to send the day before. She then called me AGAIN to lecture me about our finances. We do not have cable, we do not go out, we do not have more than one vehicle. We pinch and scrape to get by. It took a lot for me to ask for assistance and then to be given the run around then degraded multiple times is appalling. We have 3 small children and my husband is fully disabled. We have been going round and round with the VA for over a year for a just rating. I thought I was calling an organization that would help me not make me feel like garbage when I am already doing everything I can for my family. The card finally arrived so I ran to the store and got the things we needed. I forgot to mention I was told multiple times that the card would be monitored so I better not get anything I was not approved to get or I would never get help again. I get to the cashier and the card did not work. It was activated and I saw the money sitting in the account but I could not use it for another 24 hours. I was already shamed by this organization but then I was also embarrassed at the store. I have worked with other organizations in the past that have gone above and beyond for my family. This place is a disgrace to veterans organizations. I wish wounded warrior did not support this place. I am left feeling disgusted, mistreated, and wronged after my husband has done so much for his country.

1 Jennifer516

Client Served

Rating: 5

Not only have they helped me and my family personally, they helped the Family Readiness Group for my husband's ship while it was deployed. They are amazing and great people.

3

Client Served

Rating: 2

First off I will say you can receive a home from this organization however the condition of the home is the real issue. It seems like all major appliances began to break down as soon as the home was deeded over. Even a maintenance man who oversaw the remodel said the organization went very cheap on the remodeling. Now I'm greatful for the opportunity I was given with a free home but these homes are donated by Chase bank which means no one is really paying for it and you have celebrities like Tim McGraw and Kenny Chesney donating time and money along with common people but they cant afford to put a decent dishwasher or dyer (which has broken as of late). They couldnt even put a garage opener on for a 100% disabled vet to help lighten the load especially in the snow. My windows were broke and the organization said they would fix it but that never happened. Twice they miscalculated our property taxes and expected me to make up for there mistake financially. After the first year I couldn't wait for the deed. All i want to do now is sell this place and move on. A bit of advice: research your property taxes of the area you are applying for; don't except the home if you are not satisfied; dont purchase the home appliance warranty they offer because its crap! And enter this situation knowing the home might not be what you want or in great condition however if you can stomach it hold on for the probationary period then sell and get a few 100 grand and get what you really want. My experience might have been easier if i knew this coming in. Good luck

Comments ( 1 )

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op_homefront 12/30/2015

We are sorry to hear this was not a positive experience for this family who is receiving a mortgage-free home as part of our Homes on the Homefront program. We do our best to match the right home with the right family at the right time. Each home may have maintenance issues, as any home does, and we do our best to explain what the family will need to cover as part of the deeding process, as they will need to maintain the home on their own eventually. Families can choose to walk away from the home at any point during the program, and the home would then be awarded to another family.

6

Client Served

Rating: 1

yes i submitted an application (45125) for assistance. I was handled very badly by the case worker assigned to me didn't help. I submitted everything i thought you would need and then I was contacted over a week later stating you needed a lot more things, which i busted my butt providing to you. I was called eventually by y'all only to get a voicemail message left with most of the time was 5 to 10 seconds with no clear intent or instructions. A lot of the time i would call the number right back only to get a voicemail which i would leave and not have my calls returned for a few days only to be told today that you need even more and that if i don't give it to you by tomorrow my case would be closed all while I'm struggling. I don't even have family here which i stayed in this area because of my cancer treatment and don't even have the money to see family for the holidays and on top of that i get treated like this from your organization to the point where i feel all my pride, respect, and dignity was tossed to the side all for a promise of help that doesn't seem like your interested in providing. I will be submitting reviews of all this to my friends, family, service members i know as well as online and writing others to spread awareness of this issue. Im a combat wounded Purple Heart reecipient fighting terminal brain cancer and i feel i deserved better treatment then me made to feel like a beggar, bum and overall worthless person by a non profit that takes money claiming to be here to help us.

1

Client Served

Rating: 3

My experience here at Homefront has been very positive and also very helpful,I have been helped out in many ways by the GED program tutors. Also when you're involved in this program, they offer food bags. I am very thankful for Homefront and I will always keep in touch!

-SH

3 April30

Client Served

Rating: 5

Operation Homefront responded quickly to our families need for a major vehicle repair while my husband was deployed. They were a very caring group of individuals that made me comfortable asking for help. I was treated with respect and concern from start to finish. They handled the entire case quickly! We are so greatful for this spectacular organization!

Comments ( 1 )

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op_homefront 09/10/2013

Car trouble grinds everything to a halt. So it's truly our honor to step in and help families like yours who give so much to defend our country. We wish you all the best.

1

Client Served

Rating: 5

My experience here at Homefront was very positive because the staff here is very educational. They push you to your highest learning ability. Homefront changed my life in so many ways. Once I leave here I will continue my education for a better career. Homefront push every woman and will change their life for the better. Homefront everyday tell you that you will be successful and always have faith in yourself because they have faith in you. Sincerely, L.C.

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op_homefront 09/04/2013

We are so glad your experience with us has been positive. You sound like a motivated, intelligent person who is ready to pursue a great future. We wish you all the best!

1

Client Served

Rating: 5

I am a 40% disabled veteran (pending 60%) and i have a occupational impairment. I had been having money issues and my disability check had not been cutting it. OH paid my rent and the past due and gave me $100 for food assistance that I did not request. I recommend them to ANYONE in a bad situation.

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op_homefront 05/09/2013

Thank you for sharing your story. It's our honor to help people like you who sacrifice for our country. And we are grateful to all of our supporters who make it possible. Our best to you!

1 Adam31

Client Served

Rating: 5

I am a disabled 2X OEF wounded warrior who served in the U.S. Army for 6 years. My wife and I had just recently relocated for work with our 11 month old son, when we found out we were expecting our second edition to our family. With both of us working four jobs between the two of us, learning how to be parents, and dealing with some of my medical issues, we were completely lost when our primary vehicle broke down on the side of the road. We looked into several different financial assistance programs and started to consider selling some of our furniture when we reached out to Operation Homefront. My first impression was very positive, just from a client service perspective. Once we were finished with our application process, we were assigned our case manager Will. He was incredibly helpful and supportive to circumstances and made sure that we felt confident that help was on the way. Not only did Will and his team at Operation Homefront assist with vehicle repair, but they also send us a gift card. Thank you Operation Homefront, Thank you Will and his team, and thank you all the supporters of such a worthy cause. My family is very grateful and will always remember your kindness.

Comments ( 1 )

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op_homefront 04/30/2013

We are always encouraged by stories like yours -- a great family of patriots who just need some help when a crisis arises. We are grateful to those who support us so we are able to help someone like you get through a rough spot. It is our privilege to provide assistance because you have sacrificed so much for our country.

Review from CharityNavigator

Amanda78

Client Served

Rating: 5

my husband was injured in OEF, OIF in 2008 & again in 2010 on his knee. Well Jan. 15th 2013 our 3rd son had surgery on his skull at the age of 3 months! so we have been trying to catch up on other bills. Operation Homefront helped us pay some of our bills. they are by far the best none profit company to help military families of injured soldiers! Thank You Operation Homefront!!

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op_homefront 04/26/2013

Thank you for your service! It's our honor to step in and help when we can. We wish your family all the best and quick recovery and good health for your son!

Review from CharityNavigator

Client Served

Rating: 4

I am a disabled Iraq War Veteran. I received assistance from Operation Home Front, that prevented my house from being foreclosed. They also assisted me in auto repairs I desperately needed because I only have 1 vehicle to get around in. I am glad there are organizations out there like this to help Veterans. Thanks to everyone at Operation Home Front and God Bless each of you!

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op_homefront 04/26/2013

Thank you for sharing your story. We are honored to make a difference for families like yours who have given so much to serve our country. We are grateful to the people who give their time and dollars to make all of this possible.

Review from CharityNavigator

Patti K.

Client Served

Rating: 5

My husband is a combat disabled veteran who was injured by the enemy in 2007 while in Iraq. Operation Homefront and their donors have tremendously blessed our family with much needed home repairs. Thank you Operation Homefront and thank you to those who have donated to this wonderful organization. They are making a difference in the lives of our combat veterans and their family members.

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op_homefront 04/08/2013

Thanks for sharing your experience. We are honored to be able to help your family and are so grateful for your sacrifice in service to our country.

Review from CharityNavigator

Col AFW2

Client Served

Rating: 5

I'm a combat wounded warrior that has suffered from retaliation and harassment by senior leadership at DIA, AFRC, and AFDW with no consideration of the extent of trauma I've endured despite formal medical notification of the care I was under at WRNMMC-Bethesda. I know there are countless other wounded warriors that are bullied, even to the point of suicide, by leaders otherwise trained to "take care of their people." We're betrayed by the superficial effort of the Military Services despite a requirement from Congress for DoD to be proactive and address serious concerns and suicide rates. After I retired, callous bureaucrats went out of their way in an effort to deny me employment even after I was hand-picked for specific qualifications. My family had to endure financial hardship and the progress I made in treatment suffered a set back. I followed numerous leads and made hundreds of calls for support but only one organization actually took concrete measures to help lift me from the pain of neglect I experienced. That was Operation Homefront, who continued to think outside the box and look for creative ways to help my family. I will forever be grateful to them and refer other wounded warriors to it as a first option. There are many non-profit organizations that will simply refer you elsewhere and consider that as help but Operation Homefront is the one that took direct action to help me.

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op_homefront 02/27/2013

Thank you for your kind words and for serving our country. We are always honored to help whenever and wherever it's possible.

Review from CharityNavigator

Lindsey18

Client Served

Rating: 5

My husband and I recently had a son that was born with a very sever neurological disorder so we had to move into EFMP housing that is wheelchair accessible. We were only given a weeks notice that housing was available so we had little time to plan or save up for moving. My husband was injured 1.5 yrs ago and has had 3 knee surgeries since then so he was not able to help. Within 5 days OH had our moved approved and paid for. They made the whole situation a lot less stressful. I am very thankful to have received their help!

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op_homefront 02/25/2013

Thanks for sharing your experience. It's our honor to provide some relief so you can focus on your family! Thank you for your service! We wish all the best for you and your son!

Review from CharityNavigator

David138

Client Served

Rating: 5

When I was in Afghanistan I always tried to name someone my "hero of the day." I began to realize just how important the every day jobs are that everyone of us do (helicopter repair personnel, medics, etc.), so I wanted to be sure that these individuals were recognized. While at FT Drum I worked in the Family Life Center which was located in the Po Valley Chapel. Because our budget needed to go to more important things, we didn't have money to buy coins. I would make coins out of cardboard and "print them up" as the "Po Boy Coin of Excellence." Lisa & Operation Homefront are my Heros of the day and get an honorary Po Boy Coin of Excellence.
I've enjoyed my 33 years of service to this country. The past 8 years on Active Duty were rewarding, but at a great expense to myself and my family. Mobilized Reserve Soldiers are still fighting to be recognized and cared for at an equal rate as their active component peers. There is equal sacrifice, but unfortunately the compensation is not always equal. I'm still fighting for the medical care that I am authorized as well as for thousands of dollars of storage expenses that resulted from closing two offices (both mine & my wife's) so that I could be mobilized and shipped around the world. Your help at this time shines a light of hope into our lives as we continue to press on in the midst of struggles.
Thank you for all that you have done. Continue to take pride in serving this great Country. We have the best military services in the world!

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op_homefront 02/07/2013

We admire how you sought to encourage those around you and we'd love to see a picture of one of your coins. It's our honor to help families, like yours, that may need it from time to time.

Ashley43

Client Served

Rating: 5

We were having car problems and we needed food assistance and Heather was able to make it all happen!! I am so appreciative to Operation Homefront for the services that you guys provide and I am appreciative to Heather because she worked her butt off to help us get what we needed and I know I might have been a pain but she dealt with it!!! Thank you guys for eveything.

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op_homefront 02/02/2013

Thanks for sharing your experience. We are honored to help families like yours who serve our country!

Review from CharityNavigator

Client Served

Rating: 2

Although, I am grateful for the food assistance that we were given and Amy was absolutely wonderful and did what she could to help, I don't think it is fair that you were unable to help in other ways that we needed. My husband has been in USMC for 17 years and of that 17 years I have been with him for 15 of it. I was told because he wasn't hurt (but I am) that financial assistance would not be possible. We have lived on a two income budget for over 5 years. When a spouse of a service member gets injured and cannot work, it is just as detrimental to the family as if the service member was hurt himself. I was making almost $3000 a month and went to nothing a month when I was hurt November 7th. So, I have lost approximately $9000 of income. I used all of what we had saved for Christmas and bills that have had to be paid in the last 3 months of me being out of work. Instead of just saying that you couldn't help financially for our bills I was given information about financial counseling, which made me feel even worse about myself for not being able to be at work. I do not need financial counseling. I know how to pay my bills and I do on time every month. I never expected to get hurt. Our financial situation was under control and we still had money left over to put my kids into their after school activities that they so choose to do. I completely expected to have my disability money by now. However, still at this date I do not. I really do believe as an organization for military families you should take into consideration that the spouse of the military personal is just as beneficial to the family unit and when they are hurt bills still have to be paid. I would love to be able to say that I am a stay at home mom and my husband is the only source of income, but I am not. In this day and age I do not see a family with 3 children being able to have a stay at home parent anymore. I hope your organization will take this is consideration when someone else in my situation calls in for help. Please don't automatically assume they don't know how to deal with their finances. People do not expect to get injured. When I did not only did I become hurt physically I became emotionally hurt. I am use to doing almost everything for my family. It took me swallowing my pride to finally reach out to someone for help.

Review from CharityNavigator