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2011 Top-Rated Nonprofit

Oak Park River Forest Food Pantry

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1 Story from Volunteers, Donors & Supporters

Client Served

Rating: 1

I was offered an opportunity to participate in a once a month home delivery. This is not an "entitlement" program, one must qualify as I did.
After a few months I received a telephone call from my case manager that they had received a call questioning my eligibility as I walk my dog , drive a car and, why I am eligible with a "temporary" disability.
I contacted the food pantry speaking with various individuals and, getting various versions of who had made the call.
I know one person, a volunteer at this pantry with whom I had a falling out over a petty matter and, have not spoken to in over a year. I have had an encounter or two during this past year and, this person doesn't speak and, turns away as though they do not know me. This person knows I have a dog, a car and I fractured my femur. Any volunteer making a delivery would only know I have a dog.
I know this person is responsible and, it was a malicious personal attack. Why would I be singled out and, by people who do not know me?
I walk my dog not only as a necessity but, as part of therapy to rebuild my leg and hip muscles and, this walk consists of usually one block. My car which, I purchased new in 2003 basically sits parked only used if, I am in need of groceries or a prescription which, at the most is perhaps once a month. The mobility in my knee has been greatly reduced due to the trauma and, it is very difficult to drive. Also, a "temporary" disability must be based on their assumption that it was "just" a broken leg. I was transferred to a trauma center requiring internal fixation, blood transfusions, months in bed and then physical therapy. My disability is permanent not temporary. Also, I have had two surgeries this past year for breast cancer which, they would have no knowledge of.
My complaints regarding this matter have been met with denials of any malicious intent, excuses and, basically that staff and volunteers have been spoken to.
I feel this volunteer who crossed the line making calls that were not their responsibility and, none of their business should have been removed. What is this person saying about me and, perhaps others.
I have serious concerns about privacy with this organization. I believe as a volunteer or staff they will protect you but, as a client you are unimportant and, disposable.
I requested twice to speak with this organization's board and, that request was ignored, never addressed in any manner. I finally sent an email to the Board of Directors President asking the date, time and location of the next board meeting and that was ignored. I then sent an email to the Executive Director asking for the same information and received a terse response that the meetings were not open to the public and, they would have no further correspondence with me regarding this matter.