I had a horrible experience adopting my dog two years ago. I went with my two adult daughters and husband. A volunteer let each of my daughters hold a puppy and because I didn't want to choose between them I decided to get both puppies. The volunteer went to get a manager and that is when the nightmare began. From the moment she entered the scene we were treated like crap on her shoe. She yelled at us and brow beat us. She yelled at us that we were not allowed to have two dogs out of the cage and we had to give one back. I preferred the dog my younger daughter held so she snatched the dog my older daughter was holding. My daughter got so upset she started to cry. Then she gave me a ridiculous story about why we couldn't adopt two dogs. Something about stress she said. Ridiculous nonsense because being shoved in and out of cages surely is more stressful. My husband wanted me to put the dog we chose back because he was appalled by the managers behavior. I wanted the pup we had so he and my older daughter went into the car and waited for four hours while my younger daughter and I went through the process. I filled out forms about past pets and my job and then endured ridiculous questions about what happened to my past lets. I wanted to ask her if she could read but didn't want to be thrown out. Instead I started to cry because I adored my last dog and couldn't bear talking about her. My younger daughter answered the questions. Then she yelled at me about all the ways they would take the dog back from me if I did this or that. I wouldn't have done any of the things she said. They did call my mother n law for a reference and we finally got to take our dog home. He was younger than they said according to my vet and is horribly socialized because he was never with other dogs. We now have two labs as well and he does not know how to interact with them. We purchased our labs because my husband would never go back to NSAL. It's a shame because these dogs need homes. I understand they are trying to make sure these dogs go to good homes but they were too much. Some people are nervous because they never had a dog and some like me lost a beloved pet! You don't have to treat people like crap to get an answer. Was she testing my patience? Doesn't matter because she was out of line. I read awful reviews before I went but I didn't think it could be possible. I have since spoken to many people who had horrible experiences there including relatives. I should have known better because 20 years ago my brother adopted a cat and was told it was a girl. I had to inform him it was not. I do want to say that the veterinary staff there are wonderful!! My dog was neutered there and they couldn't have been kinder.
Not that I mind if people earn a decent living, but according to their 2011 Form 990, the 3 senior vps and 7 of the 8 regular vps make more money than the sr. vets! The CFO makes over $166,000 a year while the Sr. VP of marketing makes over $173,000. The medical services director makes much less at $110,000, and the three sr. vets make just over $100,000. I don't live in NY so I am not aware of their cost of living, but I was surprised how much administration employees make in relation to the medical staff.
Review from Guidestar
It's a shame that this organization pays so much to the CEO. That alone will keep me from donating to them. Other CEO's who make this much are bringing in 4 times the donations, so maybe they're worth it, but this CEO should be ashamed of him or herself.
Review from CharityNavigator
Dog poop on the floor, dog poop on the ceiling, flaming dog poop on my front porch after I complained about the dog poop on my dog. They should call this place "North Shore Animal Feces", because that's all you get when you step foot/animal foot into the building. Also, not that it's their fault or anything, but they are in the sketchiest part of Port Washington, and although I can't prove it, I'm pretty sure they keep releasing rogue feline agents in an attempt to build a guerilla stray cat army to topple the North Hempstead regime. Scary doog poop. I stepped on a broken bottle walking down that street in flip-flops, and none of the animals lifted a paw to help me.