We adopted a puppy from Napier. The puppy was presented to us covered in feces and urine and really stunk. The paperwork we received smelled bad too... literally... as its sitting on our table outside to air out and after 5 days the papers still smell awful. Our vet also said the puppy tested positive for intestinal parasites that are typically found in poor quality untreated water. We had to put him on parasite meds and he had a bacterial infection in his intestines too so he is on an antibiotic now.
We also had to meet the animals and owners outside at night in the rain and when we asked to see where the animals are housed we were told no. This made us very leary of the quality of care of the animals at this shelter. This is a non-profit shelter however their prices are very expensive and are not negotiable "donations" which made us questions the validity of the non-profit status.
We were also given 30 days of free pet insurance through 24 Pet Watch. We received 5 emails from 24 Pet Watch saying we needed to login to receive the insurance. We tried to do this multiple times with the code we were given from Napier. It was invalid so we called the 800 number to 24 Pet Watch and were told that the code and our name were not valid with them. They asked for us to email them our proof which we did. We also emailed them throught their website and called back again and never received any follow up nor did anyone answer the phone. So we have no insurance. At this point we cant tell if its Napiers fault or Pet Watch.
One month later Napier contacted Pet Watch and corrected the problem with the insurance. They also did the microchipping. We are satisified with results of Napier's efforts to rectify the situation.