I don't usually write reviews but felt the need to share my experience with MMR, especially after some of the recent bad reviews. I have been a Veterinary Technician for 10 years and have worked with many different rescues. I have never worked with one as organized or as caring as MMR. I am currently the manager at one of MMR's vet partners and know first hand that MMR will do whatever is needed for the dogs in their care. I have worked with rescues who will not do dentals or lumpectomies if they are needed, they will leave it up to the new owners. MMR does not work that way. If they take a dog in that needs care they will address the issues. They are always clear on the dogs bios if they have medical concerns. I have also adopted two dogs over the past few years through MMR. One a pug with terminal cancer who needed hospice care. We were able to give him a loving home for 14 months before he declined from the cancer. The second was a severely emaciated pit bull who has doubled his weight since we got him. Both dogs have been family members to us, and my husband and I are grateful that MMR brought them to us and allowed us to give them forever homes. MMR receives a LARGE number of applications on a daily basis and they are run exclusively by volunteers. It is hard to make everyone happy but they try their absolute best!
How about having a wonderful dog that has to be re-homed ( no time). Great dog, trained, loves all dogs , housebroken. Willing to foster. I contacted them 3 times, got form emails back, " we will contact you soon." No contact. Maybe this is why it us do difficult to adopt from them. I get they are volunteers but there are other volunteer organizations enough have responded.
It is hard enough to make such a decision, fortunately there are other organization
So let me get this straight, you are in a hurry to move your dog and we are the ones in the wrong? If you read our site, we focus on shelter dogs, cruelty case, and other urgent, life or death situations. Rarely do we take owner surrenders. Please don't make your problem ours, and then criticize when we can't help. We are overwhelmed with hundreds of requests a day. We are only one group trying to save dogs.
Giving Mutts Matter Rescue a star is hard to do but thought it was least I could do. They lack communication not only to the public but among themselves as well. When you submit an application and do not hear anything for weeks, a common excuse is oh we are just volunteers or someone will get in touch with you shortly and never do.
It just seems the left hand does not know what the right hand is doing and it just gets worse.
Interesting review coming for an ex volunteer. Sorry are so bitter, but move on already. Last year "Rally4rover" you wrote this: November 8, 2014 Not every rescue is perfect and our mission is to be the advocates for those animals who have been rescued from neglect, abandonment, abuse and from deplorable conditions. I know that each applicant wants to open their hearts and home for an animal that they are willing to give a second chance at life. It is a very difficult thing to try to find that loving and caring home for a dog and hope it will be a forever companion to someone. With all rescues, we do our best to screen the applicant, check with the vet and speak with personal references. Sometimes in spite all we have done to try to match the applicant with the dog, it does not work out. There are so many dogs who are waiting for a chance to be a part of a family and get an opportunity to be appreciated and love. Do not lamb baste Mutts Matter because your application for a dog was not selected. The shelters are full with dogs who have been neglected and surrendered. Why not think of a dog who you can save no matter where is rescued from. No rescue is perfect and neither are the people who volunteer. If you were ever to see first hand the places Melanie Samet has been to rescue dogs, it would make your stomach turn. It is her total dedication and devotion to Mutts Matter Rescue that she is able to save so many dogs. She has worked tirelessly in every way shape and form, to help animals who are in need. More Feedback When was your last experience with this nonprofit? 2014 Role: Volunteer
Sorry that the owner feels maligned. But so many people with the same complaint. Tried to get information on a specific dog...not a response. Tried to get information on adoption in general. Not a response. Tried several methods and no one could answer. Contacted a different agency ALSO RUN BY VOLUNTEERS and they managed to respond to inquiry about a specific dog (he was adopted already) and helped us work through and find a dog who has been in our family for almost a year. For the owner to blame ALL the bad reviews on people saying they probably got a bad vet review or had never purchased heartworm meds is just plain silly and unprofessional. Steer clear of this agency - and be aware they are operating under at least one other name. Why is THAT?
Save our furry friends through safe, humane, reputable methods.
I got the total opposite of some of these review writers on here- I think it's an Excellent rescue and Kudos to them making sure the animal gets the best home possible- they are all about the animals as it should be-
Think about it, some of the fosters have these dogs for weeks, I would imagine it would be bitter sweet when they find their forever home, if it were me fostering I would want to make sure that you are going to meet everyone of the dogs needs, if not I would move on to the next applicant until I do find the right one- they also have rules-fence, maybe another dog at home, maybe an adult home a lot-you have to read everything before you fill out an app.! I did and I followed the rules and I got the pup I applied for. Everyone that called me, visited my home and the foster parents were awesome! Thank you MMR, you Rock! And it's all Volunteers!!
I found a puppy on the Mutts Matters site that was exactly the type of dog I was looking for. I got so excited at the idea of making him part of our home! First, I submitted a couple of inquiries to the organization, but after a week, I hadn't heard back, so I went ahead and submitted an application. After several days, I still hadn't heard anything from them, so I tried contacting them through their web site. After a few more days of hearing nothing, I tried through Facebook - but more than 3 weeks after initial contact, still nothing, Not a peep. And the puppy is still on the site (his sisters have been adopted - yea!).
Maybe they are great to work with if/when you actually get some interaction going with them. For now, I'll cross them off my list of organizations to support. I recognize that they are served by many volunteers, but even a simple "thanks but no thanks" response would have been better than complete silence. Bummer.
It took my wife and I about a year after losing a fine companion dog to us and our 2 year old boxer to finally make the decision to adopt another to replace him, after scanning through the numerous ones on "Petfinder" over that period. We had hoped to find a younger, male, fairly large dog in the Lab family, as our Katy seems to gravitate to this type, and also due to their somewhat laid back attitude and even temperament. My wife found one that seemed like just what we were looking for. I submitted the application on September 20th, and received a positive, and encouraging response on the 21st. We maintained regular and often correspondence with MMR up to, and through the interview, home visit process, and after, with some hurdles along the way. Our new prospective family member was being fostered in West Virginia at the time we applied for him, so he had to be transported to MD for the routine vetting process, and was found to be suffering an enlarged spleen due to tick borne disease, so he needed to run a 30 day course of antibiotics. He also had not been neutered, and could not have the surgery until the drug therapy was completed. No matter, after hearing all the great updates on him, how everyone loved him, how well behaved he was, and getting along with cats/dogs, and the excellent reports from Lynn, his MD foster, and Suzanne, how we were getting a "dream" dog, we were prepared to do whatever was going to be necessary to complete the process, and get to meet him and bring him home. All the preparations and expense had been worth it. Finally, after a long year of procrastinating about even getting another dog, then about adoption itself, we had made the right decision. So finally, after 5 weeks of waiting, of anticipation, of updates and reports, we were finally going down to southern MD from our home in Herndon, VA on October 26th, to introduce our Katy to Big John and if all went well, bring him home. We got a call Saturday night (well not exactly, our phone rang but went to vm, and we heard Lynn asking Melanie (Samet) to call her right back. She had mistakenly called our phone, thinking it was Melanie) from Lynn, but didn't get to it in time, so Sue (my wife) called her back, and was told that she (Lynn) was sorry, but that she had become "attached" to Big John ( she may have renamed him JJ), and could not let him go. I came out to the dining room to see my wife on the phone in tears,and knew immediately what was up. It was one of our fears all along, about adoption, but I convinced Sue that that wouldn't happen because I was positive that the fosters are told going in, that there has to be a point of no return, where as keeping the dog is no longer an option, and to prepare for that, and most likely are required to sign an agreement to that effect. Obviously, I am sadly mistaken. The foster can, and will snatch your dog out from under you right up to, and including the day you were to pick it up, and MMR (Melanie) will sanction, and even condone it. This was just so wrong on so many levels. I could not write this right away, as much as I wanted to because I first had to get past the sadness and disbelief, and then the anger. MMR has no code of ethics, regardless of what their mission statement may say, and there is nothing fair or morally just about it. Suzanne even had the audacity to send me an email the following Monday titled "sincerest apologies", from which I could glean nothing sincere or apologetic. All she did was proceed to make excuses for Lynn, saying that she doesn't have much experience as a fostering, and reminding me that fosters have a right of first choice, neither of which apply here. We heard nothing from Melanie, even though she has the authority to make the appropriate call, and by that I mean the fair, and morally correct call. When she was told of this by Lynn she replied, "you're really doing this"? Apparently, the fosters' emotions take precedent over not only an adoptor, who has not only been promised a particular dog, without whose application would not have even met Big John, because he would most likely still be with the foster in West Virginia, but also over the very reputation of Mutts Matter Rescue, and their ethics. I believe it is essential for the general public to know what to expect and be prepared for in dealing with this organization, because if it happened to us, it can happen to them. We'll be seeing you out at the adoption events in the area, and on social media as well. John Warnock, Herndon, VA
No rescue that takes in a lot of homeless dogs is capable of keeping up with such a huge amount of
paperwork. I think to resolve this issue it should be stated on their website not to expect a return call in less then two weeks. All volunteer rescues have to depend on what time is left in anyone's day to help out and more often then not these are married people with children and/or a fulltime job. It appears that MMR needs some help in this area but I would not consider them a bad rescue just for that. They do their adoptions the right way. The dogs are spayed/neutered and completely vetted PRIOR to adoption and housechecks are done as well. I understand there is some frustration but I have seen some really bad, sloppy rescues and MMR is NOT one of them.
I do have my own rescue so I can walk a mile in their shoes. I can never please everyone no matter how hard I try. My point here is that MMR is saving a lot of dog's lives. Please try not to discourage them.
We applied for a dog and listed another dog in case our first choice was already adopted. We filled out the application and asked to be notified of receipt of the application because we are actively looking to adopt a rescue rather then deal with a breeder. We have always rescued and we understand it can be a bit of a challenge because they are dealing with volunteers who have full time employment.
After a week we sent another email simply asking receipt of our application. I understand with the current cold weather many volunteers may be actively rushing to help animals right now, but a simple email response back would take just a few seconds. To not even show enough professionalism to do this, suggests they are poorly managed and overwhelmed.
For this reason, we will continue our search and attempt to deal mainly with the ASPCA.
I filled out an application for a dog they had on petfinder. After two weeks I had not heard back from anyone so I sent an email asking if someone could contact me. Again I never heard from anyone. The dog I was interested in is still listed on petfinder but I won't be wasting my time filling out any applications from this organization. I understand they are staffed by volunteers but how hard is it to respond to an email?
Not everyone who completes an application will be contacted to continue the adoption approval process. We receive several thousand applications annually and we do review each and every complete application we receive. However, we do not have the resources to contact applicants to get more complete answers to the questions on the application. Our application is designed to give us basic information by which to determine your eligibility to adopt from us. It is your responsibility to complete the application honestly, accurately, and completely so that we have as much information as possible. Be aware that the information provided on the application will be verified during the interview, reference check and home visit process. We welcome a variety of family types and home environments – there is no ideal home. Our adoptive families are as diverse as the dogs they choose to adopt.
I filled out an application for a dog. I knew there was no promise I would meet the criteria for adopting. I was going through the processes when I was told that the dog I applied for had been adopted. Why ws I not told? What a disappointment. ! !
We applied for a dog on this site. We were quite excited as we thought we had found the perfect pet who could find a great home with us after our aged dog passed away. We had great reviews from our vet as we are experienced dog owners, puppy raisers, and dog sitters so we were certain we would be accepted. We didn't hear back from them for over a week, so we wrote asking if everything was okay with our application. We were asked two more questions not listed on the application and ten minutes later we were informed we were not acceptable to their organization. Even our vet was surprised to hear this. No explanation of what criteria were given other than we were not a good fit. How can one tell if we are a great fit if no one has even interviewed us?