I adopted a dog from Mutts Matter in 2010 and have gone on to foster and volunteer with them. I have seen what goes on "behind the scenes" in dealing with the public and rescuing dogs from cruelty cases and shelters. Mutts Matter gets hundreds of emails each day with requests from shelters who have dogs on death row about to be euthanized and requests from local authorities who need help with animals that have been confiscated in cruelty cases or even drug busts. If you go to www.muttsmatterrescue.org, you will see there is an extensive amount of information on their mission, the dogs they take in, and the process for adopting a dog. People who have taken the time to write negative reviews here should have taken the time to thoroughly read through the information on the website in the first place. I applied with another organization before Mutts Matter and never even heard back from them. Did I write nasty reviews about them all over the Internet? Of course not. I have a life and I have common decency. In fact the dog that I applied for from Mutts Matter originally ended up getting adopted by someone else and we did not even get him. We did end up with another wonderful dog a few months later though. It just makes me wonder about the people who chose to write nasty reviews here just because they felt entitled to something and things did not go their way.
This letter is in response to some of the "bad reviews" that have recently been written about Mutts Matter. I am the founder of MMR, and feel something needs to be said, as your harsh words are giving folks the wrong impression about an organization I personally built with my own blood, sweat, and tears.
Myself, and the volunteers of MMR, take offense to these mean spirited reviews- most of which are either angry or disappointed adopters . We went through some of the names that had negative things to say, and it turns out that most of these folks were people that either didn't get the dog they wanted, had a poor vet reference, or were simply upset that they didn't get a phone call back. We love dogs. We aren't trying to make it difficult. If people would just take the time to read our website and how our process works, then some of these comments &/or personal disappointments about the "dog you didn't get" would be explained.
Did anyone that posted a comment actually read our adoptions facts page? Because it's clear that some of things mentioned were outlined about how we work. MMR can get anywhere from 10-70 applications on a "popular" dog. Our team has to go through every application first and immediately disqualify people that don't live within our adoption region, or have given up a dog, and so on....All of this is clearly stated on our facts page. If the initial application looks good, the team has to then go through our due diligence process (checking vet references, personal references FIRST). We clearly state that if you have a poor vet reference, you will not move forward in our process. So for those who didn't get a phone call, then that is on your end to make sure you do the work to be sure you have your pet up to date. And no we won't adopt to you if you have an unaltered pet in your home, you haven't purchased or had a heartworm test for you dog, or did not take good care of your pet.
So if all checks out and you do meet these first set of criteria, at that point, you may be contacted for a phone interview, and finally a home visits. Remember again, our volunteers (and that includes me) spend countless hours of their own personal time to do this. We are people that have jobs, families, and other lives outside of rescue. So we apologize if we can't answer every email, or every phone call. Please understand that with the number of quality applications we receive, we just can't go out of our adoption area. We have to make it so a volunteer can drive to your home to see where one of our dogs is going to live. So if you don't get a return call for your application in TN or Georgie, we are sorry. And yes, sometimes the dog you want may still be listed on our website. But we are making sure to find the best possible home. Try and remember, we work for the dog. We are just a small group of people trying to make a difference.
The multiple rude comments in these reviews are so off base and malicious to myself and the volunteers who go to great lengths to ensure our dogs get great homes. I see some people complain that they have already told their kids they were getting a dog, and that we are very bad people since they promised them "that dog". Well perhaps you shouldn't promise something and then turn it on us as if we intentionally hurt your child. Let's say we have 65 applications for a dog…that means 64 people did not get the dog they wanted. So again, we can't please everyone. But we do try and steer people to other dogs we have for adoption- but clearly not everyone is going to get the dog they want. We have placed close to 1800 dogs. So we could show you 1800 people who are extremely happy with our process and love us. We do not mind the reviews that actual have constructive ideas or a legit gripe, and we do respond to those in hopes of making the process better. But honestly you have no idea how many emails we receive daily. There is no possible way we could respond to every single one and still do the work of saving dogs. It is just not possible. When we started we used to respond to every email and every phone call but now there is just no way to answer them all…especially when the answers are right on the website. If people read our site their questions could be answered quite easily.
I am just so amazed at how many threatening and rude emails and reviews people send when they don’t get their way. Our only concern is the welfare of the dogs. We live and breathe saving dogs, and this is why some of your comments and emails are just so hurtful. We are actually trying to do something about the horrible injustices being done to dogs every single day. When you spend 70+ hours a week trying to make a difference, only have people not only insult you, but make false accusations, how would you react?
Our group is staffed completely by volunteers who love animals and who love having the opportunity to help these amazing dogs find wonderful families. We strive to respond to you in a timely fashion, and to be honest, respectful, and courteous in all our interactions. Please understand that our primary obligation is to the dogs entrusted to our care. While we realize that our screening process may seem extensive and may occasionally (and unfortunately) eliminate some good homes, it is a process that has been developed through years of experience and we stand firmly behind it. Please know that we truly are warm, wonderful people who love what we do and truly love working with families to find the right dog. We have found that the best way to ensure success is to make sure that everyone enters into the process with the appropriate expectations.
Here is a link to our Facts page. Perhaps try reading it in the future to help get a clearer understanding of our process. http://www.muttsmatterrescue.com/#!adoption-faq/c1hbn
Mutts Matter Rescue
Unfortunately, people don't understand what goes into finding a home for a dog that has been abused, neglected, abandoned, living on the streets or sitting a high kill shelter because the owner just did not want to care for it anymore. Sure it would be nice to place a dog in every home that we get an application for, but it does not work that way.
No one can speak for the dogs except those who are in rescue. If one could see some of the conditions that some dogs were found in it would make one sick. Some were rescued from back yard breeders,living in filthy conditions, sores on their paws from being in a wire cage, never knowing what soft grass feels like or any kind of kind and loving human interaction.
One is responsible for taking care of the pets and making sure their vaccines are up to date, they are on Heartworm and Flea and Tick preventative. In any rescue, vet checks are important because it indicates how an individual takes care of their pets. After what these animals have been through both physically and mentally, all rescues want to do their best to find the right home. There are so many dogs and cats that every rescue is trying to save and it is every rescue's goal to help find them one.
We understand that you wanted to open your heart and home for an animal and sometimes we do have to turn someone down but we also try to reconsider the application. If the vet information is incorrect, it is everyone's responsibility to make sure it is accurate. Check with the vet first before you apply and ask if the vaccinations are up to date.
I wanted to write in response to ShannonElizabeth's review. While I certainly am sorry if she felt that she was not treated professionally, I think it is important to understand that although the individuals who volunteer with MuttsMatter are extremely dedicated, they do have other jobs. In other words, MuttsMatter volunteers have other commitments that may make it difficult for someone to contact you immediately. We try our best to respond as quickly as possible. Additionally, and this may not have been known to whomever you spoke with, but just because you have an application for a particular dog or dogs, does not mean that there is not someone else who has also placed an application for the same dog or dogs and is farther along in the process than you are.
MuttsMatter is a wonderful organization that has rescued hundreds of dogs -- all with the help of individuals who volunteer their time for free.
This is without a doubt the best organization I have ever been a part of. From the top down, volunteers give their heart and soul in everything they do. I would highly recommend them to anyone looking to adopt a dog or to volunteer their time. You won't regret it!!
First let me say that my review may be a little biased as my wife is Melanie Samet who co-founded and runs MMR. But without question I can tell you that she pours 100% of her heart and soul into every dog that comes through the rescue. She spends endless hours making sure that each dog that goes to their forever home is the perfect fit for the adopter. She is about quality and not quantity...although MMR is really starting to save more and more dogs. That just means more work for her and she is ok with that...that is the type of person she is. It's all about the dogs and trying to make a difference. This world is a better place with Melanie in it and because of her the lives of many many dogs and many many families have been changed forever.
Having volunteered with several rescues in the area, I can say that Mutts Matter is always the one I go to when I find a dog in need. On several occassions I have come across stray dogs, of various sizes and breeds, who were in need of rescue. And with nothing more than a phone call to Melanie, she has been more than willing to help in an instant. That is what true dog rescue is about. She cares about the animals she helps and does everything within her means to help as many as possible. There are lots of "crazy rescue people" out there, myself included at times, but Melanie is one of the goods ones. She comes from a good place, with good intentions, and does everything she can to help those in need.
This is an organization that focuses on one thing - rescuing dogs and finding them loving families. It constantly amazes me how "unadoptable" dogs became the most loving family pets after some time with an MMR foster family.
I was looking right around the time MMR started up and I was e-mailing a few rescues to see if I can help out and get a real perspective as I want to start my own rescue once I have relocated. Not a single rescue responded EXCEPT for MMR. I am ever so thankful that MMR wrote back and accepted me into their family. I started as a foster and have had 7 rescues come into our home. Melanie is wonderful as she is there and just a phone call away no matter the time! She is rooted in EVERY dog, she knows everything there is to know about them all and makes sure they are a good fit for the foster and their furever home. She has a WONDERFUL team behind her that amazes me everyday with how well everything is run! Melanie has also now entrusted me with the position of foster coordinator which I feel so honored to hold as we have over 70 foster families. But, Mel is with me every step of the way!
Our family has also adopted 2 dogs from MMR, and they are amazing, we love them more and more everyday and they bring such joy into our lives.
MMR is just overall amazing!
I have volunteer for a number of animal rescue organizations and I can easily say that Mutts Matter Rescue is a top knotch rescue. While all the organizations that I work for share the same passion and mission to rescue animals in need, Mutts Matter has something that I don't find in other rescues. They are very organized and deliberate in their approach to animal rescue. Their ability to masterfully manage their organization makes a difference in their response time with interested adopters, their diligence and patience in finding the best "fit" when placing dogs, the quality of care and support given to foster families, the level of satisfaction of new owners and countless . I'm grateful and proud to be a part of such an amazing rescue that shares the same mission as I do in rescuing and the well being of the dogs!
I volunteer for a number of animal rescue organizations and I can easily say that Mutts Matter Rescue is head and shoulders above the rest. While all the organizations that I work for share the same passion and desire to rescue animals in need, Mutts Matter has something that I don't find in other rescues. A tightly run ship! Melanie Samet and her crew are very organized and deliberate in their approach to animal rescue. Although this may sound trivial it is actually an invaluable quality. Their ability to masterfully manage their organization makes a difference in their response time with interested adopters, their diligence and patience in finding the best "fit" when placing dogs, the quality of care and support given to foster families, the level of satisfaction of new owners and countless other areas. I'm grateful and proud to be a part of such an awesome organization!