While the goals and mission statement of Ku Aloha are admirable the day to day practices are shameful. I have seen dealers that care more for their clients than Ku Aloha and they frequently lie about policies if it makes their jobs easier. Client documents are left in plain sight and they do not hesitate to discuss client details loudly in public. Clients who are on insurance suddenly find many more procedures are required while private pay clients are pushed out the door as quickly as possible. Every day there is a bad day for the staff and you can plan on being met with loud sighs, frowning faces, and derision your entire time there.
The biggest issue I have with Ku Aloha, and to a lesser extent other programs of similar nature, is that your recovery is not a priority; often street dealers will express concern for their customers and advise that they quit or take breaks from drugs use.... Not Ku Aloha, they have monetary interest in keeping you in the program and will intentionally make it difficult to leave or lower your dose. Drug addiction is unhealthy, even legal drugs like methadone, keeping a client addicted is deplorable. They make it easy to raise your dosage but requests to lower dosage are met with argument and belittling.
Many of the counselors and especially the doctor will deride clients in truly unnecessary ways, treating them as sub-humans, merely cattle to be processed and more money in the bank. If you look through the reviews for them on this site there is a conspicuous lack of client reviews, only staff.
However it isn't all doom and gloom, the nurses don't seem to have acquired the same attitude towards clients and can be helpful; the same for many of the clients themselves, many of the more experienced addicts can be a font of useful information(if only cautionary!).
I hope my more honest review can be of use to somebody!