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2011 Top-Rated Nonprofit

Joy Junction

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Nonprofit Overview

Causes: Homeless & Housing, Homeless Shelters, Religion, Religion-Related

Mission: To share the spiritual and tangible love of Jesus to the homeless, hungry, marginalized and disenfranchised.

Target demographics: Joy Junction is the largest emergency shelter in New Mexico and the only emergency shelter in the state that accepts families, keeping them together. We help as many as 300 guests a night, of which 70-80 are children. Including our Lifeline of Hope outreach to Albuquerque's most vulnerable, our kitchen produces around 16,000 meals a month.

Geographic areas served: Albuquerque Metro Area, New Mexico State, Nation

Community Stories

4 Stories from Volunteers, Donors & Supporters

Client Served

Rating: 1

Gracie & Aubrey....We moved here from KCMO and contacted the homeless shelter prior to our arrival to confirm if they would be able to accommodate my fiance and myself. We we're impressed with the online photos and the conversations we had with the staff. Unfortunately we we're greatly disappointed once we arrived, what a disaster..The food they served was outdated and once prepared it's had to determine what you are eating, mystery meal...Housing was even worse.. you're given a thin mat, no pillows,and housed like animals in a multi purpose room and even men and women are almost sleeping on top of each other because of how they staff does the sleeping arrangements. Please explain to me how a non profit organization can receive donated vehicles then turn around and sell them... The shelter received brand new vehicles never to be seen on the property we we're informed Mr Reynolds the owner sold them. Can you imagine riding in a van that had no ac and/or exhaust system needs to be repaired, solution just keep the windows open...also vehicles that have been donated to be given to residents there are sold and not given away...the list goes on and on...my fiance was shot in the face stayed in ICU 3 weeks I was shot in the back we we're told due to our ongoing medical conditions we would be placed in a room special house to continue our recovery only to be told by the director we didn't qualify for this program...what the heck...we are trying to recover and get back be on track with our health...oh the B'S doesn't stop there our personal belongings was stolen by staff confirmed by another staff ,a sercurity name Andy member...several attempts to get this issue resolved didn't happen. We spoke with the director and he said there was nothing he could do..now I understand why people would rather sleep in the streets and not go to this shelter..

Client Served

Rating: 4

I have stayed at Joy Junction probably around twenty times over the course of several months. I have aleays found Carol and Sophie who assign beds very sensitive and competent; Sandi helpful; Charlitte and Kim and many others there (including the make security guards) to be constantly working (no slouches) and always getting stuff done to make things better for the rest of us. For the most part, I gave found the food to be pretty good - some made with organic ingredients. I have found the sleeping mats, sheets and blankets to be very clean (I have never seen one cockroach anywhere!). My only complaint is that the mats are placed too close together for comfort and even hygiene purposes. The bathrooms are spotless; the area is always patrolled by security so it seems ultra safe. Thank you Jeremy Raynalds for your immense contribution to society!


Client Served

Rating: 1

I had to spend the night at joy junction one night last year...it was horrible. The mat they gave me was very thin...I am a diabetic and had a low glucose crisis and they couldn't give me any juice..They did drive me to the hospital the next morning. Also, Jeramy Reynalds is prejudice. The news reported that a gay and lesbian organization collected 5000 dollars to donate but Reynalds refused to take it because it was from a G & L organization...I will never donate there...


Client Served

Rating: 1

Joy Junction is a very disgusting place, My wife and I stayed there last week and we were given 2 mats to sleep on and 1 blanket, no pillows or towels! We were assigned mats 22 and 23 right next to the coffee machine table and under the tray return window, this is the most disgusting place to be in any restaurant and we had to sleep there! As soon as the lights went off the cockroaches came out by the hundreds! The back of the coffee machine was covered with roaches, the walls were crawling and we were pushing ourselves away from the wall as far as possible! We didn't get much sleep either between the constant coughing and snoring we were watching the wall for roaches and just feeling creeped out, did I mention how disgusting this place is? I was wide awake at 4am and wanted a shower, in part 'cause I was feeling kind of crawly and I just plain needed a shower, the attendant told me they didn't have any towels and I should come back at 6am when the next shift came in "they have the towels" ok I sit patiently till 6am and go back up and asked the new shift for a towel "their all dirty, we wont have any till after 9 or 10am". So I cant even take a shower, No sleep, No diner, No shower and I was ready to go at 7am when breakfast was served, 1 packet of flavored oatmeal and a strawberry, I had to wait in line to get milk for my oatmeal and a carton of OJ, I have to admit I drank the coffee and all I could think of was how many roach legs and arms and bodies my coffee had been filtered threw. While I was having breakfast I told the people at the table about our experience and everyone had already known about the coffee machine they told us that the woman sitting beside the machine is paid $25 per week to guard it, they charge $1.00 per cup for roach infested coffee. Thank God the cup I was drinking didn't come out of that machine!