I am impressed with the vision and execution of your mission of providing tools for donors & volunteers to find, review, and analyze non-profits. I like the ability of scanning your 32 Issues categories for areas I am interested in. Clicking on your most reviewed designation, I am able to have at my fingertips some of the most popular non-profits. Browsing the various reviews and ratings within those popular charities gives me a way to validate such charities. Although I need to go to other sites to review the financial statement for the charities I want to research further, you have provided a valuable service to tens of thousands of people. I believe that such information has multiplied into unimaginable good. From a testimonial perspective, your tool has helped a charity I work with. Mary Queen of All Nations Missionary Alliance out of NJ has kept its light under the bushel for 29 years. You might imagine that a group serving tens of thousands of poor spanning 56 countries misht be well knowm. Although our 503 missionaries have known it well over the years, until your greatnonprofits.org 2013 ratings review effort that just ended, few in the world would have known that such a charity existed. This diamond hidden in the rough is getting good reviews because it has delivered 100% of donations it received to aid the poor by taking no salaries and having a founder absorb all operating costs through her sacrifice. Although our many thousands of poor could not vote without internet, you provided a life-changing tool for the world to learn. In MQAN's case, scores of missionaries found a way to give voice and hope to our poor. You have thousands of other non-profits doing good. Your information dissemination tool is surely like multiplication of the loaves. For all non-profits, a big THANKS.
Greatnonprofits is an amazing place that is dedicated to helping all nonprofits get vital feedback that they need to improve and resources that can help them get there.
In response to my previous and continued requests for action.
Ms. Ni, I have submitted numerous requests to your customer service and have yet to have this issue resolved. I've sent you messages direct through Facebook and any other possible means to try and convey what is truly transpiring. This is not about public postings for accountability on our nonprofit at your site, but about malicious online bloggers who have no knowledge of our company, services or the work that we've performed in one specific case. The same group of bloggers who have publicly posted they will do all possible to have our company dissolved and reputation ruined. By allowing this performance is giving clear rights to bullying and cyber-harassment and more importantly, giving them the platform to continue their malicious campaign of hate. I'm sure you can understand just how important reputation is to a nonprofit and especially personal reputation when one is continually named publicly in a derogatory manner by cyber harassment? My attorney has already clearly identified their work as libelous and they've been given cease and desist notifications, yet, GreatNonprofits is the only portal that is continuing to allow them to come every 10-days to repost their negative and malicious posts so that they always appear at the top of our page…on your site.
You stated: "Secondly, online feedback ratings and reviews rely on crowd-sourced insights. We don't impose editorial control. Everyone can write a review. "
My response: This is the problem I have. You should be responsible to have control. Allowing multiple negative comments by the same posters over and again is giving the platform for those who are cyber-harassing and creating malicious havoc. You state "everyone" can write a review? Yet, your TOS clearly states that those who write reviews " Not use the Site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the Site;" , Yet, your site is allowing the negative posts to remain, in which clear name calling "narcissistic martyr" is stated (and Google Cached to my personal self and reputation) and clearly if you reviewed our entire site you will find that we had 100% 5-star ratings from 2008 - March of 2013 and that the only negatives on our record (at your site) are by a small group of cyber-stalkers (following our posts online in numerous sites and posting libelous and derogatory comments.)…and many of those with the same IP address. (Only one time did your group remove 16 posts , all negative, all done by the same IP address and all names created at your site was specifically targeted towards my autistic son, my Exec Asst whose husband is deceased, our Event Coordinators minor child's name and other names of harassment. The only reason those posts were removed is my email went to your IT person who noticed the same IP address. Your Customer Service has yet to take appropriate action to block the continued negative posters IP addresses from posting, has yet to halt ALL postings (pos or neg) until their actions are under control. ( My attorney advised that I place a public posting asking for cease and desist, in accordance to the letters sent to their Sheriff Depts asking the same...and that is what the "threats" are they are speaking of in some of the posts.)
You further stated, "And nonprofits can encourage their clients, volunteers and donors to write reviews about them. We also provide nonprofits equal voice. You can respond to reviews about you. "
My response: I've learned that responding to the negative postings only encourages more harassment. This should not be a portal for harassment. You also stated nonprofits can encourage clients, donors and volunteers. Not one of those posting are affiliated, worked with, observed, or have any knowledge of our nonprofit. Clearly in what they are writing they have no mission except to continue harassment. At the same time you may ask why? The reason is that they are a handful of people who post on a website theorizing cases of missing people.
The husband of a missing woman came to us to help locate his wife and as the same service we provide to all families of missing, we provided to him and his children. He was recently arrested and charged with her murder; however, he has not gone to trial as yet and has not been deemed guilty or innocent. Regardless of that outcome, it has nothing whatsoever to do with our company, services and work we provided around the clock for 7 weeks to locate his missing wife. His actions, or in-actions, has no bearing on our company…yet these bloggers feel that we should be dissolved as one of our clients "may be guilty?" The very premise of our work is to help families of missing. The entire time of the case we worked with law enforcement and never once during the 7 weeks was he ever named a person of interest , nor was the case a homicide investigation. That all changed once her body was located, however, at the same time…once a body is located our services are no longer needed as the missing person is found. Yet, in the mind of the bloggers…because we sought a "living missing person" they felt that we were wrong as we "shouldn’t have" been looking for a missing person but a deceased one. That group of bloggers had no public knowledge of the case information that we were privy to nor do they know the roles we played in seeking both a living missing person and a possible deceased person…yet they freely post on your sight blatant lies and cruel remarks and pose them as if I, the president of the company, stated or did. I did not state or do any of what they're posting. Trying to clarify our work to those who want to cause disruption and spread false lies are fruitless as they have one mission only and that is malicious havoc.
Again, you stated " People will make decisions based on the totality of information. In this case, it sounds like you have one negative review and the majority are positive reviews. Most readers will expect some negative reviews. They will not expect you to be perfect. "
My response: Your site is now tied on the front page of GuideStar. If one were to go there and look up my organization and scroll down to reviews…the first two reviews of your site appear there. They are always 1-star Negative reviews as no matter how many of those who do write truthfully and post a pos review, the cyber harassment continues and they make sure that their negatives are always on top. They will "lay off" for about 10 days or so…enough time for factual reviews to come and post…and then begin their havoc by posting their negative so that the first impression anyone would have are their posts. If you were to go to GuideStar and need the services of a nonprofit and you scroll down and the very first reviews you see are 3 negatives (1-star) in a row….are you really going to continue to want to pursue that nonprofit? What if you are in the postion to offer a grant? Would you continue to pursue seeing the first 3 reviews are negatives? I wouldn’t.
I would appreciate if you could take a bit more time and seriously look into these problems and concerns. Fact is you also mentioned that you provide us with a "free service" and yet, I never asked for this service? You listed our site and when your site asked us to "claim our nonprofit" , of course we would as we wouldn't want someone who is "not us" to claim it? Never did we come to you and request your services nor would I after this continued experience in which your GreatNonprofits site feel is "just and important" when in fact is lacks very serious enforcements of your very own terms of service? How can you claim that you're team is doing good work when you are merely building a website (blog, in my opinion) and allowing complete malicious havoc to transpire and then to tell the nonprofit, when they report the problems, that they can "learn from the public of their mistakes and grow from it?"
I'm not exactly sure what all GreatNonprofit has done to actually help the community, however, if it is to utilize this site in order to "rate" a service or nonprofit agency....it is far below expectations. First, the customer service portal is very inept. Absolutely no phone number to place a call.
Secondly, don't trust the star rating system because any person can come here and give a testimonial regarding a nonprofit and not even know the company nor worked or were serviced by said nonprofit. I know this firsthand as my ratings have dropped from a full 5 star of 89 families that we have worked directly with ...to 4.5 stars as now malicious people pretending to have first hand knowledge of our company starts to write bad reviews, purposely and maliciously. I, as President and Founder, have brought this to the attention of GreatNonprofits and they've done nothing. Apparently anyone can say anything they want, including libeling a person and company, and GreatNonprofits will let their statements stand as a "true rating." Very very poor system, no monitoring, no effective communications. I hope GuideStar finds another service company because this is very poor.
Perla N. 04/18/2013
Thank you for taking the time to comment. There's a number of protocols that we follow at GreatNonprofits that are standard in the online feedback industry. The first is that customer service is handled by email instead of phone. That is so that requests get recorded, documented and answered properly. Secondly, online feedback ratings and reviews rely on crowd-sourced insights. We don't impose editorial control. Everyone can write a review. And nonprofits can encourage their clients, volunteers and donors to write reviews about them. We also provide nonprofits equal voice. You can respond to reviews about you. You can present your mission, achievements, results, programs on the website for free. Lastly, you can be sure that people online are used to triaging user-generated information. People will make decisions based on the totality of information. In this case, it sounds like you have one negative review and the majority are positive reviews. Most readers will expect some negative reviews. They will not expect you to be perfect. Thanks again for your comments.
People want to help others, and that often means getting involved somehow with nonprofits. We want to find effective ones, and avoid the questionable ones.
It helps to find user reviews of nonprofits.
This review is self referential, in part, to get the word out better. GreatNonprofits does a really useful and good job, and more people need to hear about it.
GreatNonprofits is is great service for nonprofits of all sizes and walks of life. They are like the "Yelp for nonprofits". Folks can rate nonprofits and share their personal experience, so that others can learn about them from more than just the staff and marketing materials.
Great NonProfits is wonderful! I have found working with them was a very pleasant and professional experience.
This group allows stalkers and kooks to post false negative "reviews" about any non-profit they like. They are allowing people to harass good groups which help children and animals. They do not enforce their own Terms and Conditions, "You may post or submit feedback, materials, information, ideas, opinions and other content ("Content"), provided that your Content does not: (i) violate a third party's rights, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) contain material that is false, intentionally misleading, or defamatory; (iii) contain material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; (iv) contain images of or links or references to tobacco and alcohol products; or (v) violate or advocate the violation of any law or regulation."
Our terms of service, which can be found here: http://greatnonprofits.org/terms certainly do not allow the types of comments alleged above. We encourage all individuals to submit honest opinions. GreatNonprofits is an open forum for discussion about nonprofits, and as such we provide tools for nonprofits and individuals to respond to and comment on reviews. As stated on the previous review, the best defense against "kooks" is to solicit reviews from supporters and people who know your organization well. Members of the public will sift through reviews and dismiss any that seem way out of line. -GNP Staff
Review from Guidestar
Great Non-Profits does not appear to be committed to responsible philanthropy. It permits reviewers to post libelous statements about institutions. For example, one anonymous reviewer accuses the two top executives of an institution with which I am affiliated, The National Center for Public Policy Research, of keeping most of the money raised by the institution. Together, their compensation was roughly 3.5% of the expenditures and, according to an independent survey commissioned in 2007, their salaries were substantially below the mean. GreatNonprofits will not take down the numerous libelous statements. This does a tremendous disservice not only to my institution, but to GreatNonprofits as once it was informed of the false information, it incurred legal liability if it continued to post them. This suggests extremely poor judgment. Non-profit reviews from the public can be of great value to donors, if that are responsible. Reviews intended as malicious do not better inform prospective donors, nor, for that matter, do reviews from those with no experience with the institution in question. The reviewer in question was not a donor, but a relative of a donor. Those of us who have been in the non-profit field for a while recognize that there are those who object to charitable giving that will cut into
As much as those of us who run nonprofit organizations believe in our mission, and our ability to communicate the importance of what we do, the simple fact is that we're not the best people to tell our story. The most insightful and credible people to do so are the clients, volunteers and donors who experience the results from a different and understandably less biased perspective. Great Nonprofits has now created a central location for them to share their experiences with potential clients, volunteers, donors, and very importantly, with those who run the organization. Able Flight was an early adopter of the opportunity to be reviewed, and has encouraged those who have real-world, first-hand experience with us to, in their own words, "write from the heart" to allow others to learn of this unique organization that provides flight training scholarships for people with disabilities. With links from our w ebsite and newsletter, we welcome those who are interested in our mission to visit Great Nonprofits to learn about Able Flight from those who know us best.
We're thrilled to have the opportunity to connect and communicate through GreatNonprofits. Just days after completing our profile, we were contacted by a local business that had some resources to give away. They used our GreatNonprofits profile and reviews to determine which organization they would donate to. GreatNonprofits provides an invaluable service and has created a lively, interactive way to spread the good news being done all around us.
GreatNonprofits has established itself as an innovator in the field in a very short timeframe. The Human Services Center is fortunate to have this new vehicle to promote our work to potential volunteers, interns, and donors. The value-add of this service has already been beneficial to our work as volunteers and prospective interns have found their way to our unique agency thanks to GreatNonprofits. Perla and Vivien have been responsive to the needs of agencies in the development stage.
Finally - a way to gain feedback from the people who interact with a nonprofit! GreatNonProfits.org solves provides solutions in so many ways -- (1) listening to those served by a nonprofit's services or products, (2) helping volunteers and staff find a great place to work, and (3) assisting donors with a truthful look at the good and the bad. Each of these is a breakthrough on its own. So glad that GNP is growing fast - this sector needs more information, more ratings and more two-way communications that are honest, direct and spur ideas for efficiency as well as effectiveness. Bravo!