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Goodwill Industries of Central Arizona

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Nonprofit Overview

Causes: Goodwill Industries, Human Services, Job Training, Sheltered Employment, Thrift Shops

Mission: Goodwill of Central Arizona''s commitment is to connect central Arizonans experiencing vocational barriers to gainful employment opportunities so that they may gain sustainability through the power of work. By providing the necessary tools, such as job skills training, education and basic needs to people with disabilities and disadvantaging conditions, these individuals are able to prepare for and find employment and contribute to our economy. We are a nationally recognized leader in empowering people through job training and employment services so that people may achieve their highest level of personal and economic independence. We provide an environment for people to believe they can succeed, achieve goals, develop skills and change the barriers they face every day.

Programs: Goodwill of Central Arizona is dedicated to promoting change within the community through the power of work. Goodwill operates over 36 social services programs and a publicly funded charter high school as part of our Service Initiative. The programs range from intensive case management and job skills training programs to Career Center services at multiple locations throughout our territory. The Service Initiative provides services to at-risk youth; disadvantaged adults; people with disabilities; and seniors returning to the work force. Program offerings include: conveniently located Career Centers; Workforce Investment Act (WIA) services; Vocational Rehabilitation programs; computer skills training; and customized job skills training. In addition, Goodwill performs janitorial and landscaping services through state and federal set-aside contracts and is a NISH agency. The Retail Initiative generates funds from the thrift store operations to support the mission of Goodwill. Ninety cents of every dollar raised by Goodwill of Central Arizona is used to fund services throughout central Arizona.

Community Stories

18 Stories from Volunteers, Donors & Supporters

2

General Member of the Public

Rating: 1

They say they "Put People to Work", the heck they do. They are in a partnership with the State of Arizona where they have access to the Unemployment Insurance Database. So when you initially use their service, Career Centers, Job Fairs, and other community events, they have you enter in your social security number to create a profile. When they total their numbers at the end of the year for “placements or services issued” the number seems huge. IF the public only knew that if you happen to use any type of service as simple as using their printers and happen to land a job on your own they count that individual as a person who they helped find a position. What a joke. People should be more aware of the organizations they are tied to and what they actually DO!

6

General Member of the Public

Rating: 1

Why this business is listed as a non profit is unknown. Perhaps people just got used to not thinking for themselves and the trend continued. I have copied the following information from Charity Navigator .org which is an entity that tracks big non profit CEO pay scales. There is often a wide gap between the salaries and what is actually being used to help the needy. I have no issue with Goodwill Industries, they do some good things but they are certainly not a non profit.
Please read the facts below.

GOODWILL CEO and owner Mark Curran profits $2.3 million a year.
Goodwill is a very catchy name for his business.
You donate to his business and then he sells the items for PROFIT.
He pays nothing for his products and pays his workers minimum wage! Nice Guy.
$0.00 goes to help anyone! Stop giving to this man.
Read more at http://www.snopes.com/politics/business/charities.asp#IkemZTeQ2dqWl75r.99

3 Timothy F.

General Member of the Public

Rating: 1

Hi names Tim I live in pa I went in goodwill they had nice stuff but what they do with the other stuff is horrible there's a dumpster filled with stuff I go in ask if thats donations at night or trash they said trash i looked in dumpster and really see no trash unless you mean the shashed up pictures collectable cup Crystal candy dishes I go in a few days later they said it for a salvage yard so they take your donations and throw them in saidddumpster and break the stuff doing it I go in to the store all the time I bought a raiders cup I found 4 others by the dumpster because dumpster was full I would have bought in store if they put them out but no lets throw them in the trash they dont care what value of the stuff is it could be 100 dollar's and would still be in trash like a Norman Rockwell collectable cup in store dont have money so I pulled it from dumpster but sadly smash framed lithographs in store then dumpster smashed

1

General Member of the Public

Rating: 5

Until about a year ago, I had no idea what Goodwill actually did for our communities. I just thought it was a great place to find a great deal on dollar Thursdays! Being a single mom, shopping at Goodwill meant the opportunity to find affordable, great quality, gently used clothing for my son and myself. However, when I applied for and was offered a position within the organization, I soon realized the impact Goodwill has on our communities. I was fortunate enough to be able to tour one of the Career Centers, and I witnessed nothing short of a miracle. A homeless woman who had come in to utilize the free job seeking services Goodwill provides had come in to thank the staff because she was offered a job and was to begin work the next day. The assistance she received at the Career Center truly changed her life. Another great success story comes from one of my best friends - she was unemployed, and she went in to a Career Center on a Wednesday and was offered a job the very next day. Again, Goodwill changed her life! I'm so proud to be part of such a wonderful organization that actually lives up to it's mission, which is "Putting People To Work!". It's a privilege to come in every day and know the work I do will inevitably make a difference in someone's life.

Review from Guidestar

3

General Member of the Public

Rating: 1

I have only recently become acquainted with Goodwill Of Central Arizona, and that acquaintance has left a very foul taste in my mouth. Someone who I am very close to is employed by this 'non'-profit organization. The very idea that they deem themselves as a non-profit organization, and are RECOGNIZED BY THE IRS AS SUCH, makes the hairs on the back of my neck stand up!

They pride themselves in stating that "Goodwill of Central Arizona has one, single mission. To fund programs that give local job-seekers the skills they need to find careers and happiness." HAPPINESS??? Everything that I have been made aware of has nothing to do with happiness. My friend, who will remain anonymous, has had what I would call an eye opening experience with "Badwill".

From day one of her employment she has been harassed by at least one fellow employee and one manager. We are not sure if it has to do with her sexual orientation or not. There is nothing we can prove. About a month ago, she was injured on the job. The injury was such that she was unable to perform her regular duties. Her doctor ordered that she not return to that position, but be given accommodation. His orders were that she be seated 90% of the time.

The store manager decided to have her price jewelry, but she worked through that very quickly and soon there was nothing to do. He then decided to train her as a cashier, which she adapted to and excelled in very quickly. Her sales have been phenomenal, and the donations at her register have taken first place in the store for the past two weeks.

She is not looking to remain a cashier, and is only doing this per doctors orders until her injury heals completely. But, while she is performing this duty, she wants to do it well and be recognized for it. She did lose one receipt, for which she received a 'write up' by the manager. If you know anything about 'Badwill', you' know that they have a three strike rule. Three and you're OUT!!!

Last evening, my friend came down with a sudden illness. It was so profound that she passed out on the patio and had to be helped back into the house and her bed. She was sick all night, and when she awoke her head was pounding and she was extremely nauseated. I told her that I would phone her manager so that she could try to see a doctor, but she refused, stating that it was ,'Badwills' policy to write up any employee who missed work, regardless of the reason. So, she went to work very ill.

Upon arriving at work, she was asked to go to the office, before she had even clocked in. In the office were two managers, one of whom is the manager who does not like her. The managers told her that they had received complaints from some of the other cashiers that she was 'bossy, rude, and had poor customer service', none of which even sounds like her, and is totally unbelievable. She asked who had made those untrue statements, and the managers told her they couldn't tell her, that all they wanted to do was take care of the problem. The manager who does not like her stated that she had heard my friend being rude to a customer on the phone, which is also unbelievable.

This organization needs to be exposed for what they really are. Labor Department records show that some Goodwill workers in Pennsylvania earned wages as low as 22, 38 and 41 cents per hour in 2009, and that is not the only state where workers have suffered such terrible abuse.

Here is a link to an article that some of you may find interesting:

http://investigations.nbcnews.com/_news/2013/06/25/19062348-disabled-workers-paid-just-pennies-an-hour-and-its-legal?lite


1

General Member of the Public

Rating: 5

A great organization that has a major positive impact on the community.

4

General Member of the Public

Rating: 1

Unfortunately this isn't a great review but rather a message to Goodwill Industries of Central Arizona. I have a few friends who work at a Scottsdale Rd store in Tempe AZ whom on a daily basis leave work feeling like they were just beaten with a baseball bat. I am a former employee who was fired for trying to stand up to "Bree" the production manager at the store who treats the production like a heard of sheep or cow being sent to slaughter. That isn't mmuch of an exaggeration! She constantly demeans the employees with no respect or concern for their feeling or moral. She has threatened employees with their jobs for situations that have no direct involvement required of her. She has violated store policies but the employees are afraid to speak up. I was terminated, with others to follow and a few have quit. This store was like a family until she made it a broken home of employment. I could point out specific example and will if needed but I don't want any of the workers still there to suffer from this complaint. I had made a previus unanimous complaint as though I were a Goodwill shopper upset with the treatment of the employees at this store and of my termination. Two employees whom I was friends with were then questioned as to whether they knew of the complaint and if they had even helped write it. Actions like that and the daily actions of the production manager named "Bree" should not be stood for as no employee at any place of work deserves or should be treated as immorally and unethically as we have been by "Bree". I hope to see her reprimanded for her actions, especially since her performance at the previous Goodwill stores she has worked at display a similar trend.

1

General Member of the Public

Rating: 1

I recently shopped at the Goodwill at the Scottsdale pavilions and was very disappointed in their prices, everything i picked up was waaaay overpriced even small miscl things! I wont go back to that specific store nor will I donate there anymore, I dont understand how they can charge someone a "new" price for something that is donated FREE to them!

2

General Member of the Public

Rating: 1

Goodwill like most corporate entities has flaws. The one that stands out is the respect and recognition the employees receive from their direct supervisors. The Goodwill motto, "putting people to work" seems flawed as well. As a regular customer of the Scottsdale store on Weber and Scottsdale roads I recently have witnessed unfair treatment of the employees there by an assistant manager there. The demeaning and disrespectful attitude displayed by this woman towards her workers was uncalled for and has driven to refer my donations and purchases to a more people oriented second store. Most of the workers gain a special relationship with us regular customers and that is something management should appreciate rather than look down upon if the worker is temporarily taken from their production responsibilities. The nicest young man was recently terminated for standing up to the demeaning attitude he received from his production manager and have lost a regular long term customer as a result. Goodwill claims they are in business for people and our general good, this particular manager should be let go as well for her lack of commitment to the workers who make Goodwill what it once was. The overall direction this company is heading in it's retail division is one not so desired by people like me whom refrain from the average everyday retail shopping experience. I will miss the relationship I was once able to have with the Goodwill workers when they were 'permitted' to be happy and human. I will not shop where I am served by robotic like money driven corporate slaves. I encourage others to follow my lead as Goodwill can and will not continue to thrive without the support, donations and purchases of we the people.

1

General Member of the Public

Rating: 1

Good will promotes helping people to succeed but they don't assist their own employees. I know someone who works at one of the stores and is on hard times. Lost their vehicle and job on the same day. She got hired on at Goodwill and when she asked if on a closing night to leave 10 minutes early to catch the last bus running the manager said "No, if I did it for you I would have to accommodate everyone else." It wasn't permanent, just until she got on her feet. Shame on you Goodwill of Arizona. Doesn't say a lot about what you promote to be. Another person losing their job because no one wants to assist with 10 minutes worth of time. They just lost a wonderful employee!

8

General Member of the Public

Rating: 1

YOUR WEBSITE FOR PEOPLE WHO ARE LOOKING FOR EMPLOYMENT LEAVES MUCH TO BE DESIRED. I LOGGED ON TO JOBING.COM AND FOUND AN OPEN POSITION WITH YOUR ORGANIZATION. I CLICKED ON THE BUTTON TO APPLY BUT WAS TAKEN TO YOUR WEBSITE. YOUR INSTRUCTIONS STATE TO CLICK ON AS MANY AS FIVE POSITIONS SO I DID BUT THERE IS NO CONTINUE OR SUBMIT BUTTON SO I CAN NOT APPLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FAYE DYE TICKLE MA COUNSELOR EDUCATION BA ENGLISH FDTICKLE@GMAIL.COM

7

General Member of the Public

Rating: 5

My family and friends go Goodwill shopping several times a month.We LOVE half price Saturdays.We have made it a tradition to head out early in the morning for breakfast and then onto an entire day of going to several locations. It makes us feel good to shop in a place that gives so much to others as well as the enviornment.

6

General Member of the Public

Rating: 4

My son and I shop in Goodwill stores 2 to 3 times per week. He has several physical and mental disabilities so we are limited on the activities we can do together and both enjoy. We both enjoy shopping and since the prices are so low at Goodwill, we can afford to shop more frequently. Also, the employees are always so understanding and kind to my son. Goodwill of AZ is a very important and positive aspect of our lives.

5

General Member of the Public

Rating: 5

I cannot say enough good things about the way the AZ Goodwill stores are operated. I have never lived in a town where shopping at thrift stores was so much fun. I never miss the weekly bargain days--half price Saturday and Dollar Day but also do regular shopping using my 20% discount coupon obtained when donating items. I cannot go to any room in my house where I don's see some great find; it is like a treasure hunt, never knowing what I will come home with. Keep up the good work.

8

General Member of the Public

Rating: 5

I was taught at an early age to reuse and repurpose clothes and household items. Without Goodwill, as a vibrant local business, it would be so much more difficult to pass this philosophy down to next generation. I shop at Goodwill and I donate to Goodwill regularily.

10

General Member of the Public

Rating: 5

Love, Love, Love the goodwill. They are putting people to work and helping others to find great deals on many household items. I always look forward to visiting.

7

General Member of the Public

Rating: 5

I always find treasures at the Good Will - these are things that you cannot find anywhere else. The experience is often like walking down memory lane. You'll find fine crystal from the Czech republic to good old fashioned American made tools. There is something there for everyone and all at a more than reasonable price! I also know that every dollar spent at the Good Will, is a dollar put to good use. I often will see classrooms filled with people who are diligently working toward bettering themselves. As a contribution to society, the Good Will is providing people with the knowledge necessary to enter the work force. Bravo!

3

General Member of the Public

Rating: 4

I love Goodwill. I buy nearly everything I own there. The store at 32nd and Chandler Blvd. has an unbelievably long wait on 1/2 price days, yet other store keep the lines short. The line is sometimes all the way back to the shoes down the ramp and through the lower store. It discourages me from going there on sale days. Please don't jam clothes on the racks at all of the stores. If you want me to look at clothes, there has to be space to separate them. I've seen floor people cram them on the rack just to empty their rack. For me to shop, I either need to pull them all toward me and leave the hangers jacked in the air because I can't shove them back down, or give up and not even look. Pleases train taggers to staple the tag on the hem or thicker part of the sleeve. Many of my shirts show they are Goodwill purchases because of the two little staple holes on the wrist of my sleeves. Thank you for providing a great service where everybody wins!