Been trying to get a refund for a cancelled Ann Romney event for MONTHS. No response whatsoever. I understand that things happen and events get cancelled, but no refund??!! Ridiculous.
I used to do the graphic design for everything for BLS, and at a point they had run up a $2300+ balance and stopped answering their phones or returning emails. We had to take up a 'show up at their door' approach trying to catch them. Finally, i sat there one morning till they showed up, and i was given an "i just had heart surgery, and i just don't have any money'. 3 days later I see his range rover at the gym, and him in full workout gear. sweating up a storm Seemed a little quick to be back at the gym after heart surgery that drained your accounts.
I came to know the Brilliant Lecture Series when they brought George Clooney to Houston. I have been to very event since, including the Stephen Hawking lecture. I am amazed at the caliber and quality of the speakers they bring and have already purchased by tickets to see the Edvin Marton Stradivarius Show. I was sorry that Stephen Hawking was unable to travel to Houston but understood that Stephen Hawking is a person with severe physical difficulties. As such, he has to do his job using technology and in this case, Prof. Hawking chose to speak to Houston via video because his physical limitations forced him to stay in Cambridge. The talk was world class and I was honored that Prof. Hawking chose to talk to Houston instead of cancelling. I believe the world should be more understanding of people with disabilities and hats off to the Brilliant Lecture Series for allowing Prof. Hawking to speak in spite of his limitations.
Review from Guidestar
This is shadiest organization with whom I have ever had the displeasure of doing business. I googled the organization just to see if any other guests had received their requested refunds from the Hawking event.
While I certainly understand Dr. Hawking's disease and his need to cancel, I do not understand is why an organization that offered a refund as a choice when the event was canceled decided not to honor that refund! I also find it funny that the positive reviews of this organization all happened on the same day (6/18/13)! Is someone in this organization trying to improve their average star rating? What kind of organization would do that?
Please be very careful when you buy anything from this group. They have changed their policies on their website to clearly tell you that they will steal from you. Although their disclosure doesn't make it legal, at least they tell you what they are going to do should an event cancel...
BLS has brought so many Brilliant Speakers to Houston up close and personal. This organization continues to impress me with the selection of speakers and the beautiful productions each and every time. I look forward to attending many more events...who will it be? Everyone, do yourself a favor and join in to support this very amazing group.
I can't say enough how much many of the speakers have changed my outlook on life and the world even. We jumped at the chance to meet Sidney Poitier and have attended each event since that we home for. Thank you for bringing the Series to Houston, my family and I would never of dreamed to meet and be truly life-changed by these speakers. We anticipate to marvel over our next family get together with you!
I purchased tickets to see Stephen Hawking speak as part of the Brilliant Lecture Series. Unfortunately, due to health issues preventing international travel, Dr. Hawking was unable to appear in person and BLS is instead showing an ‘exclusive’ prerecorded lecture in place of the live lecture. BLS is not offering full or partial refunds despite the fact that ticket prices are commensurate with a live performance ($35 - $200+); instead, your choice as a customer is to pay to see an over-priced movie of Dr. Hawking or receive a credit to a future lecture (or, just walk away entirely). Unfortunately, there is only one lecture on the schedule, though I am assured that ‘there is a full calendar booked’. The single scheduled speaker likely holds little interest for anyone who bought tickets to see Dr. Hawking speak.
BLS's attitude about this is disappointing to say the least—to me this shows a lack of respect for their customers. People clearly paid to see an in-person lecture and that’s not what is being delivered. Many disappointed customers have voiced their frustration on social media only to have their comments deleted. This lack of transparency is a tell-tale mark of an organization that knows it’s not behaving ethically. I guess BLS hasn’t heard the adage that twice as many people tell others about bad service than good. I certainly won’t support BLS in the future and will be happy to share my experience with anyone who cares to listen.
I see that BLS is cited for their commitment to transparency—I can tell you this is certainly not my experience with them and there are several hundred people that are feeling similarly slighted because of their poor handling of this unfortunate situation.
Review from Guidestar