I heard Jill speak at a conference ten years ago. I was moved by her direct experience and her desire to improve conditions for animals that are literally tortured for years for no valid reason. They have rescued hundreds of bears and have expanded their work to open a Vietnam bear rescue and educate people in Asia to reduce the killing and eating of cats and dogs that sadly does exist. They do a great job updating their website with their latest work and Jill writes a blog, so please check it out to see their ongoing accomplishments. In response to the one-star poster, this organization is based out of London, so that could explain why they had delays in communication. That doesn't negate the fact that this organization does great and important work to rescue and assist animals who are suffering.