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Wounded Warrior Project

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Nonprofit Overview

Causes: Emergency Assistance, Human Services, Military & Veterans Organizations, Veterans

Mission: To honor and empower Wounded Warriors.

Results: By connecting, serving, and empowering wounded warriors, WWP hopes to foster the most successful, well-adjusted generation of wounded service members in our nation's history. To view the results, please visit the How We Serve page on our website: https://www.woundedwarriorproject.org/mission/how-we-serve.

Target demographics: WWP connects wounded warriors and their families to valuable resources and one another, serves them through a variety of free programs and services, and empowers them to live life on their own terms. WWP is a national, nonpartisan organization headquartered in Jacksonville, Florida.

Direct beneficiaries per year: As of fiscal year 2016, we’ve served more than 94,000 warriors and 20,000 family members. Visit our website for the most up-to-date information: https://www.woundedwarriorproject.org/mission/who-we-serve.

Geographic areas served: WWP serves warriors nationwide and has office space in areas with the highest concentrations of warriors. For a full list of locations, please check the Visit Us page on our website: https://www.woundedwarriorproject.org/visit-us.

Programs: Programs assist injured veterans with mental health, physical health and wellness, career and benefits counseling, and connecting with other warriors and their communities. Thanks to generous donors, all programs and services are provided to warriors free of charge. For more detailed information, please visit the programs tab on our website: https://www.woundedwarriorproject.org/programs.

Community Stories

686 Stories from Volunteers, Donors & Supporters

4

Donor

Rating: 2

They should be ashamed. They're using the same accounting tricks that the scammers use to try and avoid IRS scrutiny and fluff the numbers. They claim $41.6 million in "media ad value" within revenue and support and then turn around and list it within program services as an expense. That way, from a quick glance, it looks like they waste less of your donation than they actually do. The California Attorney General just busted Help Hospitalized Veterans for doing this (among other things).

Review from Guidestar

8 JoAnn D.

Donor

Rating: 2

I think more of the donations should go to the "WOUNDED WARRIORS" instead to Administration & to "trinkets" etc. I don't want "junk" in my mailbox to be enticed to donate to a charity. I want my donations to go to the WOUNDED WARRIORS. I am VERY DISAPPOINTED at this discovery as to how much of the donations go to useless advertising and administration. FIX IT...or else...you will lose more than you receive. You are deceiving the donors.

Review from CharityNavigator

3

Volunteer

Rating: 5

This is an incredible organization with dedicated staff (mostly wounded warriors themselves) helping warriors, caregivers, and families cope with the issues they have. The employees have voted this the best charity in the US to work for in each of the past 2 years.

9 Robert Kabchef

General Member of the Public

Rating: 1

Received a solicitation mail from WWP INC. yesterday. Came with a cutesy key chain/dog tag freebie - MADE IN CHINA. Pfffftt! How hard would it be for WWP to finbd an AMERICAN source for these gimmicks??? Did our troops lose limbs for China or the USA?

Review from CharityNavigator

4

Donor

Rating: 4

I understand that a lot of people think that this charity does not look good on paper but the statistics do not tell the whole story. This charity is not just a few people sitting in an office waiting for people to find them and donate money. They are out there getting everyday people involved through fundraising efforts like Tough Mudder. I am one of tens of thousands of people who have participated in a 12 mile military styled obstacle course designed to push your body to the limits. If it were for events like this I would never have heard of the Wounded Warrior Project. It takes a lot of money to put on events like these but it gets the word out about the Wounded Warrior Project. It also makes people who wouldn’t normally think about veteran charities become more aware and hopefully more involved. Aside from Tough Mudder it takes a lot of advertising money and large staff to launch and run a new charity foundation. Please don’t divert your money just because this charity does not look good on paper. Ask a wounded vet how he or she feels about it.

Review from CharityNavigator

6

Donor

Rating: 2

What a Worthy Cause: HOWEVER, why is this charity and the people who run it taking a lion's share of the funds INSTEAD OF HELPING THE WOUNDED TROOPS WHO HAVE SUFFERED SO MUCH? This charity should have a FIVE (5) STAR RATING given the cause, yet it only manages 3 stars. I WOULD DONATE FAR MORE AND MORE OFTEN IF IT EVER RECEIVED A 5 STAR RATING.

9

Donor

Rating: 2

I donated to the WWP a couple years ago and I quickly began to receive a lot of marketing material - trinkets, pins, buttons, notepads, etc. I contacted them on 3 occasions asking to please stop sending the stuff and it still comes to this day. I don't need a button or ribbon to give me warm fuzzies about making a donation, I feel like half of my donation has come back to me in the form of junk mail instead of getting to the people who need it!

Review from CharityNavigator

4

Donor

Rating: 2

I'm having a hard time reconcilling how much money actually goes to program services. Charity Navigator says it about 65%, my own review of the latest financial statements shows about 72%. And the WWP page says it is 82%. To calculate it my self, I took total program service expenses of $89M divided by total revenue of $123M = 72%. Am I missing something? How does WWP come up with 82%???

Review from CharityNavigator

13

General Member of the Public

Rating: 1

I find the Wounded Warrior Project to be one of the most unethical organizations that exploits wounded members of the military service, and the generosity of people truly wanting to help, only to line their own pockets with high salaries, bonuses, entertainment and travel reimbursement, etc. I can't believe Charity Navigator would give this organization even 1 star. I have over 30 years in the nonprofit sector and have thoroughly analyzed the IRS 990 for this organization...and it reeks of excessive spending with very little actually going to direct programs. People needing help are turned away and individuals and organizations that would like to raise funds for WWP are charged a fee to do this. How sad is that!!

Review from CharityNavigator

12

Donor

Rating: 1

I'm pulling my donations from this organization. Go check out their financials at http://www.woundedwarriorproject.org/mission/financials.aspx and scroll down to their Form 990. In 2009 their CEO was making $199,000 and then in 2010 received a $120,000 pay raise to $319,000. If that wasn't enough, their Deputy received a $103,000 pay raise. While our country was going through a receission and injured service members coming home, this organization decided to give their top executives huge pay raises. Seems like a misuse of my donations.

7

General Member of the Public

Rating: 1

We tried to donate a dollar for every "like" that author Dalton Fury's two fictional thrillers received on Amazon or Barnes & Noble from late Apr 2012 to Oct 16 2012. I sent them an email with an attachment of the flyer posted to our FB page. I received a form letter back telling me of the several dozen other ways to donate to WWP, but that our little project was not sanctioned and not approved. They also wanted $99 to sanction our very minor event and to use their logo in promotion. We did a little research and see they pay two people 200k each. After reading the other reviews, I'm very pleased that we are not giving a single penny to this organization. There are plenty of organizations out there that are more concerned about the wounded warrior and the generous donar than about their own trademarked logo or some sanction fee.

Review from CharityNavigator

4

Donor

Rating: 5

One of the biggest problems with a watchdog site like this, is that some dishonest people will use it as a forum to run smear campaigns against NP organizations, or in some cases, to promote their own organization by disparaging their competitors.

I do not know how many of the above reviews fall into that category, but I would wager far more than 50% of them.

WWP runs one of the most upstanding and well-respected organization in all of fundraising. Even that aside, the actual soldiers who received a backpack, attended one of WWP’s programs, or in other way benefited from WWP’s efforts, won’t hesitate a breath to tell you how grateful they are to WWP.

You can’t fake video testimonials, and you can’t fake the fact that WWP employs a sizable number of actual Wounded Warriors across the U.S. Don’t believe the naysayers, WWP puts the letter to the deed – they help wounded warriors.

I have been a donor for 3-years now, and have never regretted it even once. I will continue giving to WWP, and I would encourage others to consider doing the same.

Review from CharityNavigator

6

Donor

Rating: 1

Offered free and perpetual airtime to WWP to assist with their fundraising. After a three week runaround, finally got a return call from someone in their marketing department that wanted us to do pages of paperwork to "license" their logo and grovel for the blessing of their legal team. All this hassle to GIVE THEM free publicity for fundraising. We were finally told "we're not interested in your assistance" as if THEY were doing US a favor. So be it, WWP. We're quite glad to move on and never look back. It's a huge red flag when an organization is more fixated on legal warnings to prospective allies, long 'applications', and protecting a trademark than they are gracefully receiving assistance worth tens of thousands of dollars. There are plenty of other veteran-helping groups out there who will be glad to accept our gift. After the thousands we have already contributed over the years, the WWP has received its last dollar from our organization.

Review from Guidestar

13

General Member of the Public

Rating: 1

We are a family of a critically would soldier. When my wife lost her job to be with our daughter as her non-medical attendant at WRAMC she contacted WWP July 2010. WWP never responded. We are not beggers so we never followed up. March 2012, my wife and daughter are still at WRAMC/ Bethesda, contacted WWP again to talk to a lawyer about medical boards. Again WWP was NO HELP. I highly recommend familiesof the wounded.org. They sought us out as a family. 100% of the funds go to the families of the wounded. CAPT William Haneke is our hero.

13

Donor

Rating: 2

We raised $1,000. for wounded warriors last year in addition to giving monthly to the cause. We wanted to have a representative receive the donation at our annual meeting of the American Legion. We also wanted to have them at our Ladies Aux. so that the Aux. donation of $1,000. could stay in our community. No one would come to receive the donations. Emails from the Jax WWP were received, however, they made it plain that they only work during the day. We eventually mailed them the check to the Jax WWP office. The Ladies Aux mailed their $1,000. check to the national WWP office. This year we raised another $1,000. for veterans, but have decided to give to another charity.

Review from CharityNavigator

16

Professional with expertise in this field

Rating: 1

I am a wounded warrior. The only thing I ever got while in WRAMC from WWP were some promotional products. Their finances may look ok on paper but the reality is their 14 executives are profiting from our misfortunes. I dont know how they can sleep at night. I,ve contacted them for assistance more than once, all they do is point a finger towards govt. agencies or outside charities. Does anyone else find it stange that their new tv ads don't have any specifics at all as to what it is they do for us wounded warriors? Total disgrace!!!

Review from CharityNavigator

10

Volunteer

Rating: 1

Way too much money goes into the pockets of the directors! Their recent commercials are poorly produced and reek of greed for the two top scam artists. Shame on these assholes for taking advantage of military heroes.

Review from CharityNavigator

11 Don_4

Donor

Rating: 1

Very disappointed in donor stewardship shown thus far. WWP must be receiving so many donations that they don't feel the need to thank donors or confirm gifts. As the Executive Director of a non-profit, I know the importance of confirming the receipt of gifts and thanking donors in a timely manner. (We get out confirmations and thank yous within 24 hours of the gift.) WWP is a great cause, great advertising campaign, but very poor follow through with donors. Have called numerous times to speak with a representative to confirm my gift. My call was continually referred to "Donor Services," where I was given the "privilege" of leaving a voice mail for someone to return my call within "two days." Still have not heard from anyone. I will be canceling my monthly contribution. Sorry.

Review from CharityNavigator

10

Donor

Rating: 1

My husband and I gave throughout 2011 and it was one of the charities that reaped a higher giving, which was a stretch given what's happening with the economy. After seeing that 2 executives are taking 400K off the top and a large amount goes to fundraising and who knows what else (most likely a close friend or family member doing the advertising) the final dollars for the cause is horrible. How can you ask others to give of their incomes when you take so much for yourself? If you want to show you really care for the wounded vets Steve and Ron, how about giving back to the cause you plead others to sacrificially give to?

Review from CharityNavigator

11

Professional with expertise in this field

Rating: 2

I am concerned about the lower percentage which applies to the end user of the service. I am a Board member on several 501c(3) organizations and our goal is 90 percent for services or supplies provided to the purpose for which our organizations were formed.

Review from Guidestar

10 Sandra K.

General Member of the Public

Rating: 2

I checked out this organization on BBB's site and the thing that caught my attention was the money dircted to "public awareness" comprised the largest chunk and in the body of the paragraph describing the "programs" I couldn't find a definition of "public awareness"; which sounds like advertising to me. I believe that if their advertising expenses are lumped under that category it greatly affects the number that reflects the portion of donations going directly to effective programs. This would be a misleading manipulation of the numbers. So, for me, there is this blank area, the undefined "public awareness", that makes me wonder about it's absence and how the numbers would work out if it turns out to be advertising and were placed in that category.

Review from CharityNavigator

14

Volunteer

Rating: 1

Raised money for them by hosting an event. Got no assistance from them except for some wristbands which I had to pay $99 for to register the event. Wow! And the Ex. Dir. makes $199,000 in compensation. Made two complaints, didnt even respond. Probably too busy counting all the donations. Very sad.

Review from Guidestar

13 Loren T.

Volunteer

Rating: 1

The CDR of Salvation Army receives less than $40K per year. Charity CEO's should get in line with that. I can't see such exorbitant salaries.

13

General Member of the Public

Rating: 1

I would certainly like to review your expenses, down to the pennies. Your television ads are costly and the amount of donation suggested is prohibitive to many. There are many well qualified financial advisors who are retired and could be attracted to volunteer their services as general board memmbers and thereby reduce your adminitrator salaries. I am generally fed up with charities that require paid administrators versus a volunteer administrative staffs. I freely give of my time, talents, and monies. Why don't you?

7

Volunteer

Rating: 4

First, I'm sure that all the financial data on this watchdog website is out of date. WWP's latest annual report reflects that their expenses are in line with the top charity organizations and getting better as we go out in time. Here's their annual report for 2010.:

http://www.woundedwarriorproject.org/media/75923/2010-annual-report-small.pdf

As for being bombarded with requests for donations because WWP shared someone's address, that's pure B.S. I''ve being sending in weekly donations for nearly a year now with my home address, email address, and phone number all over the submitted documents and have not been asked by any other organization for a donation.

Let's get real here and above all, be truthful.

15

Volunteer

Rating: 1

This charity is not what it seems. Read their tax records.

Review from CharityNavigator

5

Donor

Rating: 4

I also received information about this organization while at the Jacksonville Airport. I made a donation on the anniversary of my husband's retirement from the USMC. Veterans charities are especially important in my household since my husband is a veteran having served in both Iraq and Afghanistan. I have not had any issues with my name being sold to other companies, I have received address labels, etc. but not an excessive amount. Yes, they do not have a WRITTEN privacy policy, but if you call them and ask to be taken off their mailing list, I'm sure they'd be more than happy to do so or be able to explain what their policy does entail. In my opinion, the person "Laura" that posted a review previously doesn't appear to be very Internet savvy and thinks a Nigerian Bank scheme solicitation is coming from the Wounded Warrior Project, which of course is not. Generals have more important things to attend to than soliciting donations for a charity. Unfortunately, I did not see a "No" button for "Was this review helpful?" in response to Laura Smith's comments which prompted me to write a review.

24

Donor

Rating: 1

While in the Jacksonville, FL airport last fall I saw the rocking chairs of the Wounded Warrior Project and picked up information. Thinking our service people need support and assistance from all Americans I included the WWP in my year end giving for which I received acknowledgment. However, they have more than spent my donation in mailings during 2011 asking for more money, and unfortunately I did not know about their LACK of donor privacy assurances. I have been BESEIGED with requests from more than the usual veterans' charities (the ones that keep sending me return address labels that lshould last through my grandchildren's lives). In particular, requests come weekly from a General Singlaub - I am sure these are sent under his name for a worthy cause, but I will not be sending the WWP any more donations and will be checking Charity Navigator more closely in the future. I think the administrative and fund raising efforts far exceed those of a well run charity.

LWS, Atlanta, GA

Review from CharityNavigator