Over 1.8 million nonprofits and charities for donors, volunteers and funders

2017 Top-Rated Nonprofit

USA Cares Inc

11,967 pageviews

Claim This Nonprofit

More Info

Add to Favorites

Share this Nonprofit

Donate

Nonprofit Overview

Causes: Emergency Assistance, Homeless & Housing, Housing Expense Reduction Support, Human Services, Military & Veterans Organizations, Veterans

Mission: USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need. Assistance is provided to all branches of service, all components, all ranks while protecting the privacy and dignity of those military families and veterans who request our help.

Geographic areas served: USA Cares is a National 501(c)(3) nonprofit organization.

Programs: We assist post-9/11 active military, veterans and their families by providing financial assistance grants and educational support for hardships caused by their military service.

Community Stories

168 Stories from Volunteers, Donors & Supporters

Client Served

Rating: 5

Our family was faced with some financial hardship and we started falling behind on our bills.
At one point we were faced with losing our car and our apartment and Susan was able to help us out with both! Not only has this caught us up but it has allowed us to break the cycle of predatory lending that we were stuck in with "payday" loans. My family and I want to thank you so much for everything you do for veterans and their families! Thank you!!

Client Served

Rating: 5

My family experienced a seriously trying time during and after military service. Just knowing that there is someone there to listen is often more than any of us hope for much lest finding a considerate ear and understanding heart. Darrika, has been an awesome hero for us in our time of needed. Thank you Darrika for listening and caring.

The Davidsons

Client Served

Rating: 5

Our oldest son had passed away this year and USA Cares really kept in communication with us to help us throughout all this. I recently retired and they assisted us in keeping up with necessary payments. I couldn't thank them enough for being there for us financially.

3

Client Served

Rating: 1

I don't know if this is a sham, but it reads that way to me. I requested assistance from them for my power bill due to being unemployed for months and my request was denied. I am disappointed but not angry at the denial. I am however disappointed in the sham of a reason for denial. They said I do not qualify because they only offer assistance for veterans within 4 months of discharge. Not only does it not say that on the application, do they really believe that combat veterans suffering from PTSD or physical disabilities, only have issues within 4 months of discharge! Come up with a better lie!

1

Client Served

Rating: 1

Waste of time - should change their name to "USA Doesn't Care" - look them up on the BBB website.

2

Client Served

Rating: 5

Things have been very difficult for me since I was got out of the military three years ago .I haven't been able to get a full time job as I was going back to school to complete my bachelors degree in Business management . I completed the degree program in december 2014 ,I was on educational allowance then from my GI Bill,but abruptly after I finished the program and graduated,all my financial assistance ceased . I was at a financial loss for the past three months as I wasn’t receiving any income. I had to use whatever little I had on my bank account and tax refund to make up for the bills but it wasn't enough because I still had mortgage to pay. Thats when I decide to call USA CARES. The program helped me get back in good standing with my utility bills. I am currently on the hiring list to start a job that I desperately needs. I am very grateful and appreciative to USA CARES INC for all the assistance provided. I would always remember this and would one day myself donate some money to the fund to help veteran families desperately in need.

5 Jayme2

Client Served

Rating: 5

Things had been really tough for me and my family. I lost my job twice in one year due to my National Guard obligations, and it really made things hard on me and my wife. We found ourselves fighting more and more because of finances and the overall stress of being out of work.After multiple tours in Iraq, and almost 15 years in the Army I was at the end of my rope. Thats when I found USA Cares. Right away I felt better after talking to my personal worker Rosetta. She assured me that my sacrifices were acknowledged, and that they were going to help me. Within a short time I had the support I needed to keep things going at home, which gave me the ability to focus on finding a job. Not only did I find a job, but I found a better one than the two I was laid off from put together ! It means alot to me to know that there are people out there who don't know me personally, but are invested in me and my family's survival. Thank you USA Cares for giving me a new lease on life !

1

Client Served

Rating: 1

They say that they are here to help you, well I had someone that contacted me once, after sending back in all required documentations and a test. She said she would contact me the next day to verify how much is owed on the remainder of my bill. I have yet to hear from her. Well I guess I will just have to get up the rest of the money myself somehow. I am a vet, thanks for nothing USA Cares...

1

Client Served

Rating: 5

In a time where my family most needed assistance, USACares came through for us. We are so grateful for their kindness. They did an exceptional job of responding to our needs quickly and were wonderful at keeping us updated on the status of our request. What an amazing organization!

Review from Guidestar

1

Client Served

Rating: 1

USA Cares seems to use "Responds in 24 hours" as their staple...I never heard back from them. No letter. No email, no phone call or anything. Thanks USA Cares!

3

Volunteer

Rating: 5

I have been volunteering for USA Cares since 2013. This organization truly cares about the soldiers and veterans that need a hand-up in this crazy, hard-to-get-by world. They have exceeded my expectations by a long shot, compared to most other veteran friendly agencies. There are so many letters, cards, and photos from families pouring their gratitude out to this company for their hard work and dedication to serving those that served us. I never see a commercial on T.V. like other non-profits, because they reach out personally and make sure their money is used for it's intended purpose and not for advertisement or hiring a celebrity. This company takes care of our brave men and women across the nation. I only wish there were more out there like this.

2

Donor

Rating: 5

Upon reading the 2 complaints listed in the comment section, I understand that USA Cares has denied some families due to their guidelines, however there are no non-profit organizations that do not require specific guidelines in order to assist.

I have witnessed where USA Cares have served thousands of veterans, service members, and their families. They are audited every year to "check" what they are doing is accurate and not a scam. On their website, they have their financial statement available to any who want to see it. I think this organization is very transparent on what they do and how they spend their funds. There will always be a few disgruntled clients that did not get what they felt like they deserved, but the organization has to follow what it was designed to do. They have impacted many families and veterans.

1 Cherie4

Client Served

Rating: 5

I want to publicly thank USA Cares Inc for helping me and my two kids at a time we were struggling really bad. The Kroger gift cards, paying of my power bill, and paying of my rent helped me to maintain a stable home for my kids. A million thank yous are not enough, I am eternally grateful for your organization!

Review from Guidestar

1

General Member of the Public

Rating: 1

Received a phone call and request for a donation. Latter I received a letter stating "
John was shot and hit by a 400-volt IED. " I am a 24 year retired military vet. I called McGuire AFB and spoke to Explosive Ordinance Disposal . I told the technician I have never herd of a 400 volt IED. He confirmed that he and others have never heard of it either. He said that maybe it was a type-o. I said more then likely it was a SCAM-O. No money for them.. Give to the "Wounded warriors project"

MSgt Jerry C. DeMas USAF retired.

Volunteer

Rating: 5

I have been a volunteer since 2009 and I see, on a daily basis, the assistance this agency gives to Military Service members and veterans. USA Cares does not receive and federal or state monies and depends on donations from grateful Americans who appreciate the service of military men and women. Do to financial limitations, they are not able to help everyone who applies.

Previous Stories
5

Volunteer

Rating: 5

USA CARES is an organization that serves many needs of post 9/11 veterans and their families. They offer financial assistance through grants, not loans. There are many services available to veterans and their families. The organization also provides much needed personal care items,boxer shorts and T-shirts for hospitalized veterans through the Operation Brave Boxer program,Lap Wraps for wounded veterans in wheel chairs through their Operation Lap Wrap program. This organization does much to help veterans and their families during difficult times. It has saved many families from being homeless. It lives up to its motto "A Hand Up not A Hand Out"

2 lefteye02

General Member of the Public

Rating: 1

These people had the nerve to send me a donation form. I had asked them for help previously and they had told me no. I truly believe that the 5 star reviews are bogus.

Previous Stories

General Member of the Public

Rating: 1

Their name is really ironic since they claim that they care. Im a vet who is about to get evicted and get put out in the street. They had claim that they had reviewed my case with me, which they didn't do. Basically, it was voicemail. They had left me a message to get in contact with them and I did call a few days later, only to receive a voicemail, which I had left. Then, a few hours later, the rep had left a voicemail stating that my situation doesn't fall under their "guidelines", but their email claimed that they are concerned and they would do their best to meet the needs of every service member or military family. So obviously in my case, they cannot help me. All I know is, I will not donate anything to this charity and will urge others not to do so.

Review from CharityNavigator

General Member of the Public

Rating: 5

When my son came back from Afghanistan, he got a great job offer in Kentucky. The problem was, he lived in north-eastern Pennsylvania. USA Cares paid some of his moving costs so he could afford to accept the job and move his household the 700 miles from Scranton, PA to Lexington, KY. Thanks, USA Cares!

Review from Guidestar

General Member of the Public

Rating: 1

My husband and I are disabled veterans and have tried getting the assistance of USA cares who have turned us both down as they said we did not qualify. I cannot understand how 2 combat veterans who are struggling due to job lay off and the other dealing with severe PTSD do not qualify. Basically the only way they will help you is if for some reason you didn't get paid by the army due to an error on their part and if you have been reimbursed which military eventually does you still do not qualify. I think someone should look into this charities finances and where the money is going because its a struggle to qualify for any kind of assistance with USA cares.

Client Served

Rating: 5

My Brother-in-law returned from serving his second tour in Iraq last year and was medically discharged. In addition to losing a hand, he suffered from PTSD. We contacted several organizations but without any luck. Finally, USA Cares stepped up and provided assistance while he was in treatment for PTSD. Their Staff was very helpful, returned calls, and gave us leads on another organization that also helped us. This has been a long ordeal, but our family is getting back to normal, thanks to USA Cares. God Bless!

Review from Guidestar

tscariot

Donor

Rating: 5

I visited the offices of USA Cares and saw firsthand the excellent services their staff provide to our soldiers and their families--especially providing assistance to wounded soldiers.

Board Member

Rating: 5

Three years ago I was looking for a Military charity to become involved with. Fortunately General Colin Powell and Lt. Colonel Oliver North were in Louisville to speak during the springtime. I asked each of them seperately which organization I should try to get involved with. Both of these men immediately urged me to seek out USA Cares ,which is just 40 minutes from my home in Louisville. I solicited a few people I knew on the Board and within a year I was a Board member. I can say from first hand experience the Board and the staff exist to serve military families who are in financial crisis. Every effort is made to raise more and more money which will go to these deserving families. Of all the non-profits I have been involved with USA Cares is the most focused on executing their mission. It is truly a wonderful organization.

Volunteer

Rating: 5

I have volunteered at USA Cares for over 1 1/2 years and I can not say enough about what a wonderful job they do to help military personnel and their families. The case workers treat every request with curtesy and with respect. The famiies that have been saved from eviction, foreclosure and quality of life issues are many. I am very proud to be associated with this Non-profit organization and the people who make such a difference in the lives of our military heros who have given so much for our Country.

Dennis W.

Client Served

Rating: 4

I want to say that I am very pleased to have recieved help from the USACares organization. It seems as though the Veteran Affairs has no respect for my service to this country. USACares helped me with getting my vehicle fixed. They have sent a credit card payment of 630.00 to Choice Transmissions to fix all four of my brakes and my hydrolics system. I had to call and call, and answer excorable questions about my health issues. I couldn't get the needed immediate assistance, having to get an estimate on what was needed to make my car safe. I had to borrow 60 dollars from a classmate to get the 630.00 allotted to me from the the organization.
I am thankful

Dennis Williams

Review from Guidestar

Client Served

Rating: 5

I am a OIF/OEF veteran that is currently receiving treatment at the Dallas VA Medical Center for damage incurred while I was deployed, and USA Cares has come to my family's financial rescue. Leading up to my admital to the hospital, and during my stay, my wife and I have amassed a sizeable amount of debt because of my inability to work, and this lead to us having to triage our expenses to the bare minimum of rent and food. Because of this, we were unaible to make payments on our vehicle, and we were at the very brink of having it repossessed. I sought help at my VA, and I was directed to USA Cares. Within days, a patient advocate (Mr. Forest), was working on our behalf, and we were able to keep our car. Because of USA cares, my wife was able to keep her only means of transportation while I am receiving treatment, and her tears of sorrow turned to tears of joy. God bless you USA Cares. Thank you for helping an ailing veteran in his darkest hour.

-Misael Santos

Review from Guidestar

Client Served

Rating: 5

This was the best experience that I have ever had with a charitable company. I felt horrible asking for the help, but my case was quickly processed and they made me feel wonderful. They really came through in the nick of time.

Review from Guidestar

LaShawnda O.

Client Served

Rating: 5

Thank you so much for helping my family. With no spare money as we are fixing to PCS in two days , helping us get our car fixed in a timely manner. The price to fix it would be even more expensive if it wouldn't have been fixed before we left. The process was smooth and easy. Helping my family like that there are no great words to express my gratitude. Thank you USA Cares for all your help especially Marlo :)

Review from Guidestar

Client Served

Rating: 5

I'll like to thank USA Cares for thier help in my time of need. My case worker Andrea was wonderful she helped me with the process and kept me informed with what was going on with my case. She made me feel as though I was recieving a helping hand and not a hand out. I'm really grateful for that and I can't wait to get back on my feet so I can help others like I was helped. I really have nothing but good things to say about this organization, God bless you all.

Thank you so much
lavella from wi

Review from Guidestar

Client Served

Rating: 5

I would like to thank USA Cares on behalf of my family. The prompt service was amazing and they helped to keep us from getting our car taken away and our water from being shut off. This assistance means so much to us as we are struggling to make ends meet with both my husband and I unemployed and facing an upcoming deployment of my husband. We have three children and it is nice knowing there are people out there that care about the helping others. If we could do the same, we would. Thank you again :)

Review from Guidestar

Client Served

Rating: 5

This organization helped us through a very difficult time on our lives. My husband suffers from PTSD among other service related injuries and when he was admitted into the VA Hospital, we weren't sure how we would cope without his income. USA Cares came through for us in a major way and with such urgency!
They are truly angels from above :)

Review from Guidestar

Client Served

Rating: 4

When my husband came back from Iraq with PTSD, our finances started going downhill. Thanks to USA Cares helping us out with rent, our worried are a little less. We are very grateful for their help.
Donna Steinbrook
CAARNG

Review from Guidestar

Client Served

Rating: 5

My family and I were in a financial bond when our only means of transportation broke down on us. We didn't have any family memebers or friends to depend on and my wife and I were struggling to ge the kids to school and get to work. Military 1 source gave us the number to USA cares and they were able to step in right away and give us the financial assistance we needed for our auto repairs! Now our car is running and we are able to return to our normal lives. Thank you USA cares!

Review from Guidestar

Client Served

Rating: 5

I was going through hardship with my vehicle payments and I was referred to USA Cares.org. They assist me into getting caught up on my payments and kept my car from getting repoed. During the entire application process, they call and keep you and your creditor inform of their process on your application which gave me and the creditor some sigh of relief that matters are being taken care of.

Review from Guidestar

Client Served

Rating: 5

I contacted USA Cares due to finacial hardships concerning my families, only vehicle breacking down, and the continuing hardships of my wifes weekly 90 mile (roundtrip) medical appointments. Since contacting them they have assited with our growing gas cost, and had our vehicle fixed by a national brand car maintence company. Their help and concern ligitamized my concerns without belittling me as a soldeir or a human being. Thank you USA Cares we are truely greatful for your help.

Review from Guidestar

Professional with expertise in this field

Rating: 5

This is one of if not the best non-profits in the United States; designed to assist post 9-11 veterans in need. There are guidelines set but if you fall within the guidelines the service is prompt, friendly and most caring. There is no non-profit that can assist everyone but USA Cares is very professional and caring for every client. If direct assistance is not available they will attempt to find indirect assistance. Overall USA Cares is a wonderful organization.

1

Client Served

Rating: 5

My son is at West Point and I wrote a song for his class called "For Freedom We Fight". Since I have been given so much, this song's profits (100%) go to USA Cares, and amazing charity that helps service men and wonmen across all military branches. Go to www.cdbaby.com and type "For Freedom We Fight". For $.99 you get a cool song and know you are supporting a worthwhile charity, our troops!!!

Review from Guidestar

7

Donor

Rating: 1

Before making a contribution I first came to GuideStar to review the USA Cares financials. Although their website gives sketchy information about their "assistance", like running a call center to take calls from military families - I really don't see how this would differ than programs already found on military installations today. I would prefer an exact listing of the military families who actually recieved assistance with their testimony.

Comments ( 1 )

profile

RogerStradley 02/25/2010

Dear "splain to me Lucy!", I would ask that you return to our website and under "About" select the "Guest Book" page. You will find an updated testimony from the families that we have assisted. Having served nearly thirty years on active duty, there is no organizational function on a military installation that performs the duties that we do here, in fact the nearest thing I can think of is Military One Source, who is one of our biggest referral sources, thanks in large part to the positive efforts our Resource Coordinators put into their jobs everyday. As for Board Members, I can assure you that none of them are related to anyone that works here other than trusted friends and professionals. They were all chosen, and continue to be so, after careful review of their credentials, resumes' and experiences. Finally as for metrics of success, we post almost daily on our front page our previous week's work. Hope that helps with that question. If you have any other questions that I might be able to help you with, I would certainly be happy to do so. You can reach me at rstradley@usacares.org or call me at 800-773-0387. Sincerely, CSM (R) Roger Stradley USA Cares

8

Professional with expertise in this field

Rating: 1

USA Cares is supposed to be empathetic towards military service members and stress causing situations. USA Cares does not understand that a veteran will tough out for prolonged periods of time and stressful situation. USA Cares criteria of time frame regarding financial assistance is not a sound guideline. If they wish to truly take a veterans life stressors in to consideration, they need to realize that life is not shaped by a cookie cutter.