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2017 Top-Rated Nonprofit

USA Cares Inc

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Nonprofit Overview

Causes: Emergency Assistance, Homeless & Housing, Housing Expense Reduction Support, Human Services, Military & Veterans Organizations, Veterans

Mission: USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need. Assistance is provided to all branches of service, all components, all ranks while protecting the privacy and dignity of those military families and veterans who request our help.

Geographic areas served: USA Cares is a National 501(c)(3) nonprofit organization.

Programs: We assist post-9/11 active military, veterans and their families by providing financial assistance grants and educational support for hardships caused by their military service.

Community Stories

168 Stories from Volunteers, Donors & Supporters

Client Served

Rating: 5

Thank you Rosetta for all your help. This is truly a load of stress off my chest.

1

Client Served

Rating: 5

I would like to thank Darrika and USA Cares for all their help. They worked with me and got me the help that I needed in a timely manner. It is great to know that there is people like Darrika and USA Cares to help veterans in need.

1 Henry16

Client Served

Rating: 5

Darrika was our case manager and without her, we would be on the street! Thanks for her quick assistance, she was able to help us from being evicted with a 7 month pregnant wife after being discharged from the military,. Darrika was efficient and quick with her response and played the liaison to the rental company to make sure we were taken care of. Our family was extremely blessed by having her cross our lives.

Client Served

Rating: 5

Darrika was my case worker! And I'll thank god for the rest of my life for her. She was so helpful and together she was able to get me approved in a very quick easy stress free manner!! Without Darrika I'm not even sure that I could have gotten approved for anything. Let alone the 2 months of bills that Darrika and USA CARES paid for me!!!

Client Served

Rating: 5

UsaCares is an absolutely amazing organization! They were the first organization to return our call, respond to our request and offer the maximum assistance appropriate for.our situation! We have no idea what we would do without an organization like this! We encourage all that can to contribute because this organization deserves everything they receive and all the help they can get! We cannot wait to start give ng back when our financial situation stabilizes!!!!

Client Served

Rating: 5

Rosetta, I know how much you do for the soldiers who have fought for our freedom, but what you are doing for their families too is truly life-saving and gives them hope when they thought there wasn’t any left. Thank you.

Client Served

Rating: 5

I cannot even express my deepest thanks and gratitude for all that you have done for us! You and your organization are amazing, and I feel have no idea the amount of support and encouragement you have been able to bless us with while we are transitioning into a better, life. That bit of support means the world to us and can make all the difference in weather we make it or we don't. I can’t remember the last time I had a hot shower and a home cooked meal from our stove.. And the anxiety of losing our electricity was keeping us both awake at night. Things I never thought we were taking for granted. Thank you so much for all that you do and I hope you are blessed as much as we feel at this moment. Rosetta was a blessing and was patient and very kind always responded quickly and with compassion. She is a God Send.

Thank you a million times!

Volunteer

Rating: 5

A great non profit that I have seen first hand that really cares about veterans and their families. I am proud to be a volunteer. The staff is hard working for the families and work tirelessly to insure everyone is assisted in a timely manner although they cannot assist everyone that applied due to policy they never turn any one away without first giving them resources of other organizations that assist veterans.

Client Served

Rating: 5

December is a hard month for some vets because it reminds us of a time that wasn't so great. For me it is was horrible so I couldn't work. Funds were short and rent couldn't get paid. USA Cares came through to help with less than a day left for us to stay in our apartment. Without them my husband, 2 young children (3&6) would've been out in the streets for Christmas. This is the best Christmas gift I've ever gotten. Thank you USA Cares.

Client Served

Rating: 5

After retiring from the military, I encountered several financial obstacles that were unforeseen. After having been retired for months, and being the sole earner in the home, I realized I needed help. I contacted USA Cares, and I not only received prompt assistance, I also received some very valuable financial information and training. Thanks USA Cares!

Client Served

Rating: 5

USACares truly helped during a time of need. I had been out of work due to an unforeseen event and they stepped in and helped QUICKLY when I needed it most! I am SO grateful!

General Member of the Public

Rating: 5

I can not thank usacares enough! This was such a HUGE blessing for me. They helped me with my auto payments, which relieved SO much stress. Darrika, thank you for being there to help me and constantly following up and making sure everything was taken care of. I am just so overwhelmed right now and there just isn't enough that I can say to show my appreciation! Usacares is absolutely wonderful and their team of employees!!

Client Served

Rating: 3

Three stars is labeled as "meets expectations" which is exactly what USAC did. They helped me in my hour of need as I expected. They gave me clear and concise instructions, and made contact with me one business day after I submitted my request.

As a veteran I had undergone a very rough patch after leaving the military. I became homeless, and struggled to find employment and piece my life back together. Right when I had finally begun to do so, a moment of opportunity presented itself and I changed jobs. The only big risk I took was not having a full paycheck for another two weeks after my car payment was due. While I was with my current place of employment, I was barely able to make car payments and had fallen behind on one. My case worker Rosetta took my case from the "Jobs Assistance Program" Department.

From that point on, Rosetta made her initial contact with me on December 12 after I was informed of the referral to that department on December 9 (straddling a weekend). After my initial contact with Rosetta a questionnaire had to be filled out. THIS IS WHERE PROBLEMS BEGAN.

I had a minor formatting issue to have answered and made numerous attempts to contact Rosetta. The response wouldn't come via phone call or email until the next day near the end of the afternoon. Throughout the process communication was slow and often, non-existent. She had left her phone number on her signature line during our email exchange and yet, during every phone call I made to her, there wasn't a single answer. I counted at least eleven different phone calls made to Rosetta through my phone records. None were answered throughout the entire week. The initial contact made was a failure as well from her to me, but I admit that was my inability to answer the phone at the time. But every return call I made was not answered.

Email response was also slow, though it was there. The bottom line is this, they provide help. They provide assistance during a time of immense need. But it if you are in a circumstance that is tighter than mine as far as deadlines go and you've exhausted every other effort to find help elsewhere...this is not the place to go. They are there for you. They will help you if you absolutely need it. But it is abundantly clear that their case-workers lack a sense of urgency. A rough time on your behalf does not constitute an emergency on theirs.

Client Served

Rating: 5

Fast and helpful!!!! It was easy and helped this veteran make the first steps of getting back on his feet a leap. Rosetta was a delight

Client Served

Rating: 5

There are not enough words to describe how I'm feeling right now, usacares.org has lifted a huge load of my shoulders, and has brought a sigh of relief to my heart. And to MS. Derrika who has been totally awesome, what you have done for me may the Lord multiply it a 100 times more for you. God bless, from a great full veteran.
Thank you.
Sincerely ,
Mr. Heriberto. Perez

Client Served

Rating: 5

I like to thank Susan and USA Cares for helping my family and I in the time of need. Caring understanding and very thorough ensuring that they are able to provide the best service to their clients. I cannot express my gratitude, I was in a financial bind and Susan was able to provide relief. Thank you.

Client Served

Rating: 5

Ms. Darrika was a wonderful person that handled my case with such professionalism and understanding. Dealing with all the headaches and stress with my particular situation, having Darrika on my side was wonderful. She was prompt, courteous, and very helpful. Her ability to do her job like she does day in and day out says a lot about her character, and her professionalism and work ethic are top notch. I truly appreciate her time and assistance, and cannot thank her enough.

Loren D.

Client Served

Rating: 5

From day one we had been in contact with a very polite representative named Darrika. She was always available through email or phone calls if we had questions or if we just needed to exchange information. Usa cares was so quick to process our application for assistance it's almost like a dream come true. I will recommend this company to as many people as I can. Because for once, we're the example of a success story!

Client Served

Rating: 4

Thank you Darricka and USA cares for the prompt attention, assistance and for caring, you all are awesome and my family and I are forever grateful.

Client Served

Rating: 5

I found this organization, nay, God send, at a time that I was out of options, and almost out of hope. From the first contact, the staff was extremely attentive, and you could hear in their voices that they truly cared and wanted to help. Once I spoke to Rosetta, I knew that I was in good hands. She was such an understanding person and made the process go easily and quickly. Not only are they there for the immediate need, they provide the education that can help you in the future. I hope that in a short time I can pay a visit to Rosetta and the staff again. Not for help, but to follow in their foot steps and be there to help others. I thank you all from the bottom of my heart, you have given the greatest gift a person could ever ask for; Hope.

Client Served

Rating: 5

Darrika,

Thank you for all your time and attention to assist in this time of need. Thank you USA Cares for all that you do for Veterans and their families!

Tina

Client Served

Rating: 5

I want to thank Ms. Darrika for being very polite & compassionate during the process of my application. Thank you Ms. Darrika I appreciate the time you put towards my case and thank you USACARES for assisting me during a tough moment...my family and I are beyond blessed to have people such as Darrika and the rest of your staff.....

Claudia

Client Served

Rating: 5

My husband is and OIF OEF Veteran with 4 tours behind him. He is currently disabled due to his injuries. I am in between jobs at the moment and we have been struggling to stay afloat. I contacted USA Cares for assistance but didnt think we would actually receive assistance. Mrs. Darrika immediately handled our case with such grace and attention. My husband and I appreciate all efforts with this agency. We were about to have our electric and water disconnected but because of Darrika's quick response and assistance provided we will stay warm for the holidays and get back on track. Thank you Darrika and USA Cares you guys are AMAZING!!! - A Veteran Family

1

Client Served

Rating: 5

I cannot thank USA Cares enough. What they did for me and my family really was amazing. It is so hard to ask for help and when I finally got the nerve to ask they were patient, understanding, and non judgemental. It is organizations like this that make all the difference in people's lives. Thank you!!!

1

Client Served

Rating: 5

I reached out to USA cares at a time of need and they showed me that there are people that not only care for our great veterans but value our contributions to this great nation. I will forever be thankful for the prompt service and willing to help a fallen veteran in my time of need. I will definitely spread the word about USA Cares!!!!!

1

Client Served

Rating: 5

Darrika,
You and USA Cares Inc. has been a blessing to myself and my family. You have assisted us when we were down. Your kind caring heart made it possible for my children to have a Christmas this year, by assisting us in our time of need. It was you who made sure that you did everything possible for us. USA Cares Inc., has hired you and saw that you have a great passion for assisting veterans and their families and I glad that you were there for us. Thanks again and may blessing shine on upon you.
Dominique Brown and Family

1

Client Served

Rating: 5

My husband is a disabled combat vet and we were having problems paying our mortgage due to medical issues. We were told about this organization, USA Cares, that could help us. Darrika helped us through the process in a very timely manner. She stayed in contact with us and helped us get approved for help with our mortgage. We are so thankful for all the help we recieved from Darrika and USA Cares! It's a wonderful organization that really helps people in need! Thank you!

1

Client Served

Rating: 5

Ms. darrika is amazing she helped me in a time when I thought there was no hope. she followed thru on the entire case and made sure she followed up with companies we were working with. Customer service always at a all time high. These are the type of agencies and agents we should gave world wide as veterans. Someone should be looking to out her in a supervisor position. She helped save my dream!

1

Client Served

Rating: 1

My husband is a 100 percent disabled OIF OEF veteran and Purple Heart recipient. He was medically retired in 2010 after 3 tours. We have a 6 year old son with bad vision issues and it cost us a fortune. We live every month choosing on getting him the help he needs or paying our bills. We stretch every month to make sure he has what he needs to see. I applied for help with USA cares and was denied assistance within an hour. No reason... just a no. Thank God for Semper Fi fund who called me right away. Let me just vent and let out some frustration and helped me right away. This was months ago and they still contact me all the time to see if we need anything. You want to know what makes a family with a wounded veteran feel worse than the pain he is going through? Having an orginization pretend to care just to ignore you when you are in need.

1

Client Served

Rating: 5

Thank you, thank you, thank you!! This organization helped our family when we needed it most. Thank you to caseworker, Darrika for her utmost attention in our case and helping us with our finances through this difficult time. We are truly grateful for people like Darrika and programs like these that help Veterans and our families.

1

Client Served

Rating: 5

I contacted USA cares when I fell on some hard times when I job I had lined up fell through after I separated from the armed forces. Susan with USA Cares really helped me. She has enabled me to get back to work and I will be forever grateful. Eventually when I get back on my feet and I am able to donate to a charity/non-profit, USA Cares will be the first one I will donate to. Thank you so much Susan and USA Cares.

1

Client Served

Rating: 5

First, I must say, Thank you USA Cares! You all truly care for the veterans and service members. They were able to help me and my family at a time where things are difficult for usus both myself (veteran) and my son with special needs require his assistance which leave a financial burden. In the mist of things we got directed to USA Cares anf they were able to help us. Though the process was a little long, it was worth the wait. At the end, We are very appreciative and grateful for them. Thank you so much!

1

Client Served

Rating: 5

There was a discrepancy with our pay and thanks to USA Cares and the work of our case manager, Darrika, we were able to avoid repossession of our van. We are so grateful for help like this in unexpected times of hardship!

Client Served

Rating: 5

Hello my name is Kevin i was Greatful to have Ms Darrika help me with this hardship i appreciate everything you done to get me through this.

Thank you again

Client Served

Rating: 5

My family and u were being evicted from our home. We had to scrounge up money from out of now where to move. Didn't know how we would afford moving and everything thanks to a wonderful new landlord he let us move in with what little money we had. Thanks to usacares and derrika they have saved us from being homeless. I am forever in debt to y'all. This is a blessing to my family and I. It is so appreciated and really makes me happy to know that my children have a place to live. Thank y'all so much

Steve188

Client Served

Rating: 5

My family an I needed assistance with an electric bill, food and gas. Marlo was very friendly and right on time. It is amazing that there are such caring and compassionate people there for us in our time of need.

Jason132

Client Served

Rating: 5

I was needing a pretty good amount for my utility deposit. I'm talking 575.00 for said deposit. I contacted these folks and within a day or so I received a call saying to go sign the papers for my lights because they just made the whole payment!! These people took a huge load off of my shoulders and I can't begin to thank them enough for the help..

Marci9

Client Served

Rating: 5

Darrika just saved me. I wasn't going to be able to pay my rent for next month...and I was frantic...not able to sleep, anxiety attacks...all the bad stuff. I have been missing work for over a month now because of my PTSD and haven't had a paycheck for the last 3 pays. Things were getting desperate. Darrika saved me....and now I can breathe again. Things have been rough and to have someone working with you that is so caring and helpful...and THOROUGH...means the world.

Darrika - THANK YOU! You are amazing. And I'm smiling. Because of YOU.

1

Client Served

Rating: 5

With an eviction notice and no where to go, I was blown away at the assistance I was able to receive during a tough time financially after leaving active duty. Darrika made sure that my rent was paid and even negotiated with the property manager to not submit for the eviction to give the check time to arrive. Honestly, I still can't believe it. This was truly a blessing.

Client Served

Rating: 5

I requested help from USA Cares and was assisted with help from Susan, Family Resource Manager. The help I received was exceptional, I couldn't have asked for more, in such a timely, thorough manner! This assistance I received has taken the boulder of stress I was carry around on my shoulders off! I was in a financial crisis and didn't see the light at the end of the tunnel, this has allowed me to move over this obstacle I was faced with so I can get to other life matters that need to be dealt with. Thank you so much USA Cares and Susan for your help, it is very much appreciated and your hard work did not go unnoticed!

Client Served

Rating: 5

Hello to all. My name is Mike and I am a veteran of the United States Army. I served in the 82nd Airborne for nine years and deployed to Iraq twice.

For the last eight years, I have had my fair share of struggles since I moved on from military service. Like a lot of veterans, I had a harder than expected transition to civilian life.

Recently, I found myself in a very difficult situation that has been a big stressor lately. Without the help of USA Cares and all of those who support their mission, my family would have been in a bad situation.

With the help of our caseworker, Susan, we are now able to recover from our crisis and get back on our feet. USA Cares lives up to their name and really do care. It helps that my wife and I can take a deep breath because it has been a stressful on us both.

From our family to yours,

Thank you, USA Cares and all those who made this miracle possible.

1

Client Served

Rating: 5

My name is Danneise Dase (Kennedy) & I'm a Disabled Veteran suffering from Severe Chronic PTSD after multiple deployments. I was hospitalized on 05 October 2016 until present and also experiencing extreme financial difficulty. I would very much like to give Ms. Darrika, my Emergency Assistance Manager, KUDOS for her outstanding above-and-beyond service. She bent over backward to throw me a life jacket when I was drowning. Up until recently I've felt invisible and the way Ms Darrika helped me showed me she SAW me even when I was at my lowest. Sometimes a helping hand or small gesture can save a life and not know it so thank you Ms Darrika for all you've done.
V/r,
Danneise

1

Client Served

Rating: 5

We are a family of 3 (with #4 on the way!) and my husband just got out of Active Duty and went into the Reserves. Some unfortunate and unexpected events occurred and we were unable to pay our electric bill and mortgage this past month. Darrika assisted us in every way possible and was outstanding! She was so amazing to work with and got our application finished extremely fast! We just want to say THANK YOU to Usacares and to Darrika! You guys are amazing!

1

Client Served

Rating: 5

Darrika. She helped me out so much. I was unsure and ready to give up. She heard my cry for help. Thank you so much.

Client Served

Rating: 5

When all hope seemed lost USA Cares proved to me that they truly do care. I'm a reservist Soldier pending medical discharge and as a result I lost my dual status technician position. The transition to the private sector hasn't been as smooth as I expected it to be and I found myself in a tough spot. I'm thankful for organizations like USA Cares that work hard to ensure Veteran's aren't left out in the cold after discharge. Thank you, my heart is filled with so much love for those that actually do care.

Client Served

Rating: 5

I'm an AF Reservist who underwent shoulder surgery and was unable to return to work before I wanted too. USA Cares took care of my monthly mortgage payment and sent me a 200 dollar gift card to Walmart that I didn't even ask for. It was a tremendous help to me and my family. Susan was my case worker and did an outstanding job working the process very quickly! Nice to know there are places more than willing to help Military personnel!!

Client Served

Rating: 5

I am a Iraq veteran. I have struggled with PTSD since I came home in 2004. I have never been able to stay at a job very long because of my PTSD. I was taken off work by my doctor in April of 2016 because my symptoms were so bad I couldn't handle working.
I was behind on everything, and I needed financial help. I reached out to USA Cares and they step right in and helped me get caught up on my bills. The process was so easy and fast I was blown away. I can not express how greatful I am for USA Cares. This company is truly blessing from God! Thank you for all you do!

1 Matthew77

Client Served

Rating: 5

Currently I am experiencing some very serious setbacks in life and have been receiving care from the VA. For some things the VA was not able to assist with I turned to USA Cares and submitted an application for financial assistance. In less than 48 hours I received a reply requesting additional details of my needs. Within about 72 hours from returning the requested information I was granted approval and my needs were met.

I am truly grateful for those who donate their time and resources to help veterans in need like myself. It's been extremely difficult for me to make ends meet lately and this program has provided some relief.

I would like to personally thank Darrika for her attention to detail and timely responses concerning my request. My experience with USA Cares, and Darrika, has left me 100% satisfied.

Thank you! -Matt, US Army (Kosovo 1999, Iraq 2004-5, 2006-7)

1

Client Served

Rating: 5

I am a Marine vet. I was in a bad place, ptsd and depression hit really hard. I spent most of the month feeling like I was dying and hiding in my apartment. When I finally came out of it I was then confronted with the daunting realization that I hadn't worked for most of the month and now I had to pay rent before I got evicted. I came across USACares by chance, and Darrika helped me incredibly. It wasn't an endless back and forth, no nitpicked dotting of I's or crossing of T's. She told me what she needed, I got it to her, and she took care of it. Very low stress, great communication, and award winning personality. You helped keep my family and I off the streets. Thank you so much.

1

Client Served

Rating: 3

I am an Army VET and looking for work- but I am thankful for USACARES! Darrika was professional and prompt with my case. She took care of me; understood my needs and helped me and my family. Thanks so much Darrika!!!! You are the best.

1 Sunny D.

Client Served

Rating: 5

I am a veteran and was out of work due to having two surgerys for almost 3 months and my va benefit wasn't able to cover everything, I saw a review online from a satisfied customer and decided to give it a try as I had nothing to lose. I had the pleasure of working with a wonderful case manager name Darrika and I swear she was a God send. Usacare definitely made a believer out of me and Darrika get me posted on everything. Darrika if you read this you are certainly a blessing and an angel. Thanks from the bottom of my heart Deirdre

2

Client Served

Rating: 5

I am a United States Marine Corps veteran. Currently I am receiving medical treatment at a va medical facility following the loss of my job. I fell behind on some bills and did not know how to get caught up. USA cares stepped up and helped tremendously. Darricka my case manager was helpful, quick, and easy to communicate with. Thank you for all those who support veterans and thank you USA cares.

Client Served

Rating: 5

This organization is so helpful when you are in dire need and don't know what else to do. Thank you so much, I don't have words to express how grateful we are for the help you've given our family. Our caseworker was very caring and helpful, as well. We appreciate you.

2

Client Served

Rating: 5

USA CARES INC is agreat organization that saved my family and I from certain homlessness. This Nonprofit organization is excellent. The wonderful people, like Ms. Darrika, are helpful and an absolute godsend in hard times. Thank you USA CARES and GOD BLESS. ------C.REGALADO



USA CARES is such a heartwarming God send. My case worker Darrika along with USA CARES actually care and understood what me and my family were going through. Since going into PTSD inpatient they have been with us all the way. They saved us from certain homelessness and I just can't express in words how much we love everything they have done. Thank you DARRIKA and USA CARES.-----C.Regalado

MIssG

Client Served

Rating: 4

Grateful & Patient! Thank you USA cares. Your assistance & education, took a lot of stress off me while experiencing my hardships. Due diligence, willingness and effort accomplished this minor road block for my family and I.
Forever grateful,
Navy Female Veteran-MG

Client Served

Rating: 5

I was behind on ALL of my bills. With the help of USA Cares, they were able to get me current on all of them! Thank you so much!

Client Served

Rating: 5

Thank you so much for your help. I was really behind on my car note after being homeless in the past and you guys helps me. This over joyed me. Thank you once again for everything.

1 Frederick G.

Client Served

Rating: 2

"USA Cares", really showed that they actually Care for troops! They came in and rescued us just in time of
an unexpected Eviction. Epitomizing a charitable Organization! Thanks you guys!

Chuck,OIE,OEF Vet!

2

Client Served

Rating: 5

In my time of need Darrika was an absolute godsend. She is patient and kind. I cannot speak highly enough of her and her team. God bless you Darrika and God bless USACares

Client Served

Rating: 5

Rosetta was an angel sent from heaven in my time of need. Thanks to her and USA Cares I am well on my way to getting back on my feet.

Client Served

Rating: 5

My wife and I both just started new jobs and have 3 kids. We were still waiting for our first checks as we started falling behind on bills. My wife called pioneer services as they helped us when we were still active, they led us to USA Cares. Ms Rosetta started helping us immediately and approved us some help less than 30 minutes after receiving all the info she needed from me. Without their help, we would be very stranded as far as daycare goes. We both greatly appreciate everyone involved in getting us the help we need.

Ashley179

Client Served

Rating: 5

Susan from Usa cares helped our family out so much, she was very respectful and very efficient at her job. My husband is a disabled combat veteran with PTSD and a TBI, he is struggling with his mental illness right now and cannot work or go to school, so we are trying to make things work off of one income which makes things hard having a toddler and an infant at home. Usa cares is an organization I would highly recommend, they not only help financially but give you education to help with financial planning.

1

Client Served

Rating: 5

Working with Darrika at USA Cares has been the most incredible experience, she has been such a blessing to my family during the lowest point in my life. She has gone above and beyond and I am truly thankful to her and USA Cares for everything they have done to help. As a Marine vet who served two tours of duty in Iraq, including being part of the initial invasion of Iraq and now living with PTSD, I don't know how we would have gotten thru this time without their assistance. I never would have believed this assistance was really possible had I not experienced it first hand. Thank you all so much, I will forever be grateful and Darrika is absolutely the best! Thanks for all you do, we have truly experienced that USA Does Care!

Client Served

Rating: 5

I needed help paying my Auto loan and Mrs Rosetta McBride was a great help. She messaged me often letting me know where we were in the process and helped me through a difficult and stressful couple of weeks.