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2020 Top-Rated Nonprofit

Union Station Homeless Services

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Nonprofit Overview

Causes: Homeless & Housing, Homeless Centers, Homeless Shelters, Housing Search Assistance, Human Services

Mission: We prevent and end homelessness by focusing on permanent solutions: housing, supportive services, employment, and community engagement.

Results: OUR RECORD OF SUCCESS! OUTREACH: 4500 people each year receive help in finding shelter, benefits, health care, mental health services, substance abuse and addiction recovery at Passageways, our one-stop multi-service intake center. SHELTER: About 730 men, women and children receive safe, long-term emergency shelter at Union Station each year. PERMANENT HOUSING: Last year, we helped ~900 people who were experiencing homelessness find permanent housing. One year later, 97% of them are still housings. SUPPORTIVE SERVICES: Clients receive the comprehensive services they need to end the cycle of homelessness. MEALS: We serve 130,000 meals each year, including daily meals for our residents and hungry community members, as well as holiday meals on Thanksgiving and Christmas. SUSTAINABILITY: Union Station has a diverse range of support from individuals, foundations, corporations, and government funding sources. 20% of our $20 million dollar budget is received from private sources; ~80% is received from public sources. COMMUNITY INVOLVEMENT: 130 organizations and 3,300 individuals volunteer almost 30,000 hours of service each year. Union Station receives in-kind donations valued at more than $400,000 annually.

Target demographics: homeless and very-low income individuals and families end their homelessness and rebuild their lives.

Direct beneficiaries per year: 3500 people connect with vital resources and housing solutions; 727 find safe shelter; 902 find permanent housing!

Geographic areas served: Los Angeles County's San Gabriel Valley

Programs: OUTREACH: Union Station Homeless Services leads the delivery of homeless and housing services throughout the San Gabriel Valley. In collaboration with dozens of partner agencies and organizations in the region, we are working to help end homelessness. Our field-based outreach teams locate and assess people who are experiencing homelessness throughout the San Gabriel Valley. They build trust and help people on their journey to finding safe and affordable housing. SHELTER: We offer safe bridge-housing for adults and families. Our residents meet at least weekly with a care coordinator and aim to move into permanent housing within 90 days. Our residents have access to meals, supportive services, medical and mental healthcare, substance use recovery programs, career development classes, and enrichment activities to help them rebuild their lives. We also provide motel vouchers for adults and families as a short term solution. Our shelters include the Family Center and The Adult Center. We also utilize motel vouchers to provide bridge housing solutions for adults and families. HOUSING: Nothing can replace a set of your own keys and a door that locks. Permanent supportive housing offers adults and families the opportunity to stabilize and rebuild their lives in a safe, affordable, and private apartments with onsite support services. - Project Based Voucher Programs: We operate three project based permanent supportive housing apartment buildings in Pasadena. -Tenant Based Voucher Programs: We also operate several scattered site housing programs for adults and families. EMPLOYMENT: For more than 20 years, Sources Career Development has been helping people overcome poverty and homelessness by connecting them to meaningful employment. Sources offers a multidisciplinary approach to help job seekers reach their career goals. Our services are ongoing and our participants know they can return for services as needed throughout their careers. We provide services for individuals living at Union station, as well as for low-income and homeless job-seekers referred by our partner agencies.

Community Stories

75 Stories from Volunteers, Donors & Supporters

1

Volunteer

Rating: 5

My name is Stuart and for the past several months, I have had the distinct honor of helping Union Station Homeless Services of Pasadena, CA in a variety of volunteer roles. My personal story is a tragic one. A few years ago, I lost my beloved wife Nancy and my daughter and only child Alison, the light of my life, an amazingly compassionate and promise-filled human being. Since that time, I have been searching for meaning, purpose, and many times, simply the will to get up and face the day. After a great deal of searching, and bearing in mind 'what could I do that would make Alison really proud of me,' I signed up to volunteer for USHS. My work with the dedicated staff of USHS, their volunteers, and their clients has been deeply rewarding for me, and the expectation that I have made even a small difference in the lives of the homeless or soon to be homeless gives me considerable hope.

Board Member

Rating: 5

Union Station Homeless Services does an incredible job for it clients, the homless men, women, and children of the Greater Pasadena area. The dedicated staff and the range of services is superb. To see the work they do with families, as well as the growth in permanent housing is inspiring, and much of the money they raise goes to direct services. They serve thousands of homeless at Thanksgiving time, and what is particularly impressive of this organization is the tremendous number of volunteers who give their time to those in need, and how Union Station has developed programs to maximize the efforts of these volunteers.

Volunteer

Rating: 5

Our Boy Scout troop has packed lunches for the Union Station Family Center once a month for the past 2 years and has helped set-up for Thanksgiving in the Park, serving 3,000 people, on Thanksgiving Day for the past 4 years. Union Station provides outstanding direct support to our local community and with a finely tuned staff, welcomes the support of their volunteers. Our school has cooked and served dinners at the Union Station Adult Center 6 times a year for the past 12 years. It is wonderful to see the high school students interact with those at the Adult Center--each sharing much with the other. Fabulous organization! Great services to clients and great community involvement.

Board Member

Rating: 5

The USHS group are dedicated, hard working and really go out of their way to make a difference. As Pasadena Weekly, Best of Pasadena 2010 has quoted, “Union Station Homeless Services was voted the Best Local Charity in Pasadena by Pasadena Weekly readers. As the Pasadena Weekly says, ‘The San Gabriel Valley’s largest and most comprehensive social services agency for our poor and homeless, Union Station is a beacon of hope for those in need and wishing to rebuild their lives.’”

Volunteer

Rating: 5

Working with Union Station Homeless Shelter has been a wholly positive experience which effectively capitalizes on each volunteers strengths and talents in order to provide the best experience for their clients and candidates. I was interested to volunteer in a more integral capacity than I was allowed throughout my previous experiences serving meals for homeless in downtown LA. After brainstorming with their talented representatives we discovered that I would be best suited to teach piano lessons to the youth at their family center which I have been able to do almost every week for approximately 6-months and counting. It is a fantastic coincicence of interests that would not have been possible without the well organized administration that Pasadena's Union Station Homeless Shelteris so foruntate to have.

Emily W.

Volunteer

Rating: 5

This is an excellent & reputable nonprofit organization to work with! They are most DEFinitely worth volunteering for!

1

Client Served

Rating: 5

I have used Sources job development program in 2004 and had great success! This year I have been working with my job developer, Rocio on updating my resume. We have had conversations in regards to a new carrer path that I am on. I just finished my mock interview and nailed it! I am looking forward to a job fair next week that Sources will provide transportation to. Mostly I am ready for that new job!

Client Served

Rating: 5

Helped with excellent resume, continued support after career development class, open door policy, lifetime career developer available, use of internet, phones, and media. Always have another place to call home. Thank you Union Station.

Client Served

Rating: 5

My name is David Compton. 13 years ago I lost my life, family, job, home, car - everthing. With the help of Union Station Homeless Services I have regained my life and self respect. Without their help I don't know where I would be today. I was helped with emergency shelter, food, clothing, counseling, finding a job Sources Career Development Program. I am presently employed with a career that I will one day be able to retire from. I can't thank them enough for all the time and effort they put into help saving a life.