Over 1.8 million nonprofits and charities for donors, volunteers and funders

2018 Top-Rated Nonprofit

Tri Lakes Cares

1,809 pageviews

Claim This Nonprofit

More Info

Add to Favorites

Share this Nonprofit

Donate

Volunteering Oportunities

Nonprofit Overview

Causes: Emergency Assistance, Human Services

Mission: Tri-Lakes Cares is a community based, volunteer supported, resource center whose purpose is to improve people’s lives through emergency assistance, self-sufficiency and relief programs.

Results: From our beginnings as a small food pantry in 1984, we have grown to become a comprehensive human services agency serving the Tri-Lakes region of Colorado. While this region appears affluent, there are hidden pockets of poverty in which households must choose between putting food on the table or keeping the lights on, between getting medical care, clothing, and school supplies or paying the rent. Tri-Lakes Cares resolves these difficult questions by providing free access to basic human services to income-qualified residents of northern El Paso County (those earning 50% of area median income or less). Last fiscal year (October 2016 to September 2017), TLC provided 10,883 service visits, benefiting 1,330 people in 490 households, including 446 children/youth, 173 senior citizens, 86 veterans and 233 individuals living with a disability. We provided the following services to our clients and the community: (1) 62 households (impacting 169 individuals) were helped with rent or mortgage payments to prevent families from becoming homeless. (2) Over 219,063 lbs of food and sundries were distributed to those who were hungry, including fresh produce, dairy products and other perishable items through various food pantry program (3) More than 580 patient services were provided to 141 individuals by the Penrose-St. Francis Neighborhood Nurse Center and the Volunteer Medical Clinic treated 15 patients (4) A total of 9,413 lbs of holiday food bags (Thanksgiving and Christmas) were distributed and 197 children and 66 senior citizens received gifts through the Giving Tree program (5) 86 households (impacting 247 individuals) were helped to keep the lights and heat on, or received help with other utility payments like water bills (6) 108 school children (K-12) received grade-appropriate school supplies, valued at $6,765, to help prepare them to learn in school Through a June 2017 client survey, we have found that: (1) 73% of TLC clients found the financial assistance to be very helpful; financial assistance may consist of a rent or mortgage payment, utility payment, car repair, or medical bills assistance. (2) Of the clients who were seen by the nurse in our facility, 61% strongly agree and 35% agree their overall health improved due to our medical services. (3) 65% strongly agree and 33.5% agree that the food received from our food programs increased their family’s overall health. (4) After attending the Getting Ahead classes, 11% of attendees reported an increase in financial stability; 33% reported an increase in their social capital; and 44% increased their emotional resources.

Target demographics: Low-income individuals and families earning up to 50% Area Median Income (AMI) in our service area, based on the zip code they reside. Federal standards and regulations consider 50% of AMI a “very low-income” standard.

Direct beneficiaries per year: 490 households impacting 1,331 individuals including 446 children, 173 senior citizens, 86 veterans and 233 individuals living with a disability.

Geographic areas served: Northern El Paso County, Colorado known as the Tri-Lakes area, north of Colorado Springs. The specific zip codes to which we provide services are 80132, 80133, 80840, 80921 and a large portion of 80908.

Programs: Food (Help Yourself Market, Snack Pack program, Supplemental Groceries), Penrose-St. Francis Neighborhood Nurse Center with medical assistance program, financial assistance for rent (to prevent eviction), utilities (to keep lights and heat on), car repairs, transportation needs, and self-sufficiency programs including Getting Ahead classes, financial budgeting classes, post-secondary education or professional certification and childcare.

Community Stories

80 Stories from Volunteers, Donors & Supporters

1

General Member of the Public

Rating: 5

I don't have personal experiences to share about this organization but I have witnessed it's efforts in the community through my work. While interacting with clients of my own, they have shared with me the benefits they have received through Tri Lakes Cares. This organization really makes a difference for those in need long term and even for just a little while.

1

General Member of the Public

Rating: 5

Tri-Lakes Cares is always there for people in need. They provide outstanding service to members of the community who have fallen on hard times by getting them food and many other resources. My wife and I will continue to support them and hope others do too.

3

Client Served

Rating: 1

I choose to leave my name anonymous just because I don't think it's important. I believe was important is the message it's self. I'm a client at tri-Lakes and have been for over a year and I just wanted to write a quick review about something I witnessed today and a few other days. I tend to visit the pantry on Thursday and I don't always see these two individuals who I believe are sisters but when I do see them I noticed that a few of the staff members tends to be very nasty to them and I feel it's because there are women of color no I typically wouldn't say something like that but I don't notice he thinks staff members talking to others people that way who happened to be Caucasian women like myself .and I think it's horrible how they're treated and that someone hasn't stepped in to stop the few staff members who tends to speak to these two individuals very nasty now I must say I've never noticed either one of them be rude to anyone however it seems like the staff is rude to them at least when I have been there. Again I typically wouldn't do this but I have noticed it multiple times and I just think the public needs to be aware of what I've seen and I believe many others have seen and afraid to speak up on because I've had this conversation with another client a few weeks ago about the issue now again I only say this because the clients are predominantly Caucasian actually I think I've only seen these two Women of color coming to the pantry. so I hope this review gets out and make people aware that this is not OK and we must treat everyone equal because were all the same. Please forgive me if I've missed spelled any words I'm not that creative spelling or writing things like this

Comments ( 1 )

profile

developmentmanager 11/28/2016

Thank you for your comments and concern. We strive to be respectful of everyone who comes to Tri-Lakes Cares, treating them with the dignity they deserve. However, sometimes there are prior situations or previous interactions which occurred that are not general knowledge which may dictate what someone sees. If you see behavior that concerns you – whether it is a client, a volunteer or a staff member – please do not hesitate to let Kim, our Operations Manager, know. Please rest assured that as a client, you will not be penalized and denied services. Comments by clients, volunteers or staff members will remain anonymous.

1

Board Member

Rating: 5

I volunteered for several years before joining the Board of Directors and I still volunteer. What impressed me most was the personalized service and the way TLC treats all the clients as family. All you have to do is watch a few testimonials on the TLC website and you'll know exactly what I am talking about.

1

Volunteer

Rating: 5

Tri-Lakes Cares is such a critical resource to folks in the community that need help every once in a while. They have so many programs that people can utilize and are able to reach so many people. I will continue to support them as they help my community.

General Member of the Public

Rating: 5

I have been a Tri-Lakes area resident for over 35 years and Tri-Lakes Cares has been a part of this community for just as long. I have friends that have found themselves in difficult situations at times and I have seen the support and relief Tri-Lakes Cares offered to them. I feel a sense of security knowing we have an agency such as this in my community in the event I find myself in a difficult situation. The company I work for has done many food drives for Tri-Lakes Cares and when we are doing the drive I hear how highly folks speak of this agency. Great job Tri-Lakes Cares!

1

Volunteer

Rating: 5

Monument is a small town but it has a BIG HEART called Tri-Lakes Cares! I have volunteered here for 10 years and have been amazed how the services and scope have grown. I have always been impressed with the way each client is treated with care and dignity. I look forward to the days I spend with this great community asset.

Client Served

Rating: 5

I was a relocated retiree from NYC and I was usually a Volunteer to Social Agencies like this.

This group came to my rescue when I lost my only 2yr old daughter - Ruth Anne just before 9-11 tragedy.

Their building was originally to have been funded by my assets when my ex-wife took the $500,000 funds for the Future dedicated Senior Center and Child Day Care center...
Instead we need to thank all those individuals who Care for Others...

Despite my troubles this social organization came to my rescue.
It is a public and privately funded organization that reaches out to all who are troubled both financially, medically and distributes food to the Needy.

My church had originally made land available but they eventually built their organization into this current 2 story structure now on Jefferson St.

There is a Pikes Peak Workforce satellite office in this small structure, Tax Preparation office and Medical supply area.

Emergency FOOD is made available for those who Apply as well as delivery when needed

Without their outreach to the Needy, this retirement community would fade to obscurity..

I am a County Community volunteer and this organization helps me to exist and thrive.

People see me around the City, town, county, state and my missionary role...
also as a media reporter and singer.

I gladly return to others what help they give me and more...

Bill

2

Volunteer

Rating: 5

Tri-Lakes Cares is a wonderful organization in the Tri-lakes region helping those in our community who find themselves in need. Tri-Lakes Cares offers emergency services, relief programs and encourages clients to move towards self-sufficiency. The staff and volunteers have a heart for service, community and helping others. We are grateful to Tri-Lakes Cares for everything they do for our community.

2

Volunteer

Rating: 5

The people of the TRI Lakes area are a FAMILY......and family takes care of family.....I am a pantry volunteer that's bags groceries for clients and senior clients.....Extremely rewarding to be part of the TLC organization....Thanks to the supporting businesses and donors, PT/FT staff, all clients, and all volunteers........I highly recommend becoming a volunteer and become a part of our family.....

2

Volunteer

Rating: 5

I have volunteered for Tri-Lakes Cares for about 4 years. The changes I have seen have been amazing. The help they provide for the Tri-Lakes community cannot be measured in money. I am humbled by the gratitude of our clients. On days when we don't have as many donations in the food area they still say "thank you for what you have"! The organization no only distributes edible food, but also advice, a shoulder to cry on & a hug & pat on the back when forward strides are made. It is an amazing organization & I leave my volunteer position every time with a feeling I have made a small difference.

3

Client Served

Rating: 5

Our family used to donate regularly to Tri-Lakes Cares, and due to a sudden employment situation, our family became clients of the organization. We cannot say enough good things about TLC, as they provide such services to help families in crisis get by, such as providing school supplies for our children, food at Thanksgiving, food and gifts at Christmas, and supplemental food for the family, if necessary, throughout the year. There are two social workers employed there to help people locate other services in and around the community that they may need, and I believe they also provide assistance in finding jobs. Twice a week, TLC opens a food pantry with donated food from various businesses in the area, and clients can take whatever is available that day. Another food benefit available at TLC is the monthly "commodities", or various food packages provided by the federal government. Besides food assistance, there is assistance with utilities available, and TLC offers some kind of rent/mortgage assistance, as well. Last year, our family was fortunate enough to have TLC's volunteer staff figure our taxes for us, and that was definitely a big help. Furthermore, each year TLC offers a class to its clients who want to move forward with their lives and get back on their feet. I was able to get into the class this year. So far it's an excellent class, and I'm learning a lot. Our family is very grateful to have such a helpful organization available to us, and what's even better is that Tri-Lakes Cares serves our local community, keeping us from having to drive all the way down to Colorado Springs in order to participate in the services available. Finally, every member of the staff at Tri-Lakes Cares is extremely helpful, courteous, professional, friendly, kind, and, most importantly, compassionate. Tri-Lakes Cares is definitely a valuable asset in the greater Monument community.

3

Client Served

Rating: 5

Tri Lakes Cares has been very helpful for us. They go beyond just being friendly. The people they have working there and the volunteers are so friendly. They are always friendly and don't make you feel like less of a person. They help anyway they can. If they don't have the answer, they refer you to someone who usually can.
When you are on limited income the senior bags they distribute and they low income bags are so very helpful.
They help with other groups for things people need like oil changes for your car.
They let you know about upcoming events that can help health wise or something for the family to do.
They are so stretched for helping so many. The people from the Black Forest Fire., and so many moving to this area. If they weren't up here a lot of people would have to go without.
The little food they can help with makes a huge difference.

2

Board Member

Rating: 5

Putting “Care” in context – that is what Tri Lakes Cares is all about. It is life circumstances, unfortunate situations or life changing event when TLC can help. As our community continues to grow, so does the need for additional assistance. Hunger has many faces and poverty can fall on any of us. Tri Lakes Cares also wants to “bridge the gap” by providing self-sufficiency awareness. We are prepared through our programs to assist. We can’t do any of this without our staff, volunteers and donors. We have staff and volunteers that are there for the community to assist those that come through our doors. We do all of this with dignity and respect to be effective contributors and ambassadors of TLC! It is an honor to be part of the TLC family leading our mission that brings out the best in so many. Please come and learn about us by visiting our website or stopping by TLC or Hangers to Hutches. I hope you too will want to volunteer or make a donation, but most important, become part of our family that is made up from our community.

2

Board Member

Rating: 5

Through community involvement, this organization provides much needed food, medical, housing and education services to those in need. The need could be in response to a short-term crisis or a reflection of just needing a little help to get by. They serve households, children, seniors and veterans. It is all done employing a "neighbor helping neighbor" attitude of kindness and without judgment. Clients repeatedly tell us that non-judgment combined with the level of care they receive is what sets Tri-Lakes Cares apart. I'm proud to be a member of the board and privileged to work with staff and volunteers that are professional and caring.

Previous Stories
2

Board Member

Rating: 5

I am currently serving as Treasurer for the Board of Directors. In that capacity, I have great insight into the financial health of this organization. Each dollar that is received is maximized in its return to Tri-Lakes Cares clients. Every effort is made to operate on a very tight administrative budget. The outreach by the staff to solicit donations of services for the clients helps reduce expenses that would have otherwise been incurred. Every transaction is made with full transparency. Rest assured that if you donate money or time to Tri-Lakes Cares, the Clients will receive the fullest benefit possible.
Before serving on the Board of Directors, I was familiar with this organization as a volunteer for 10 years for the program that provides holiday gifts for client children. It was this experience that propelled me to volunteer for the Board. Indeed, even though I serve on the board, I continue to volunteer for that holiday program. This is an organization that improves the lives of so many.

4

Volunteer

Rating: 5

I began volunteering with Tri Lakes Cares when I moved here a year and a half ago. I thought they were a "food bank." I had no idea how much one organization, staffed with mostly volunteers, could accomplish in a community. I see their accomplishments, when students leave my school on Friday with a supply of nutritious snacks for the weekend. I see joy in a child's face when they pick up a "birthday bag" complete with toy and cake mix during their birthday month. I hear the thank yous of the adults who have been invited to self qualify for federal TEFAP program. I watch the volunteer help participants fill out paperwork for relief with their heating bills. They were there providing clothes and household goods for the victims of the Black Forest fires.
I could go on and on.
Tri Lakes Cares: Not just a food bank.

2

Client Served

Rating: 4

Tri- Lakes Cares is the most helpful organization in Monument to help people get on their feet and back on track. They have many useful resources for the community and actively help many people. I am very grateful for all their many services for this area.

2

Volunteer

Rating: 5

TLC touches our community in many amazing ways! People have been fed, families have received school supplies and students receive snacks. The Hangers resale shop effectively raises money from selling donations (clothes, furniture, housewares) to support the TLC programs.

1

Board Member

Rating: 5

I joined the board of TLC, after 19 years of non-profit executive experience with other organizations, because of its staff and volunteers, all selflessly dedicated to TLC's mission in the community.
Don MacIver

1

Board Member

Rating: 5

Tri-Lakes Cares is an amazing organization....They truly take pride in helping members of the community to bridge out of poverty...It is about neighbors helping neighbors, and treating those who are less fortunate with dignity & respect, their team is priceless!