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Patient Airlift Services

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Nonprofit Overview

Causes: Disaster Aid, Health, Health (General & Financing)

Mission: Patient AirLift Services (PALS) is a 501(c)(3) non-profit charitable aviation organization that arranges free PALS Flights through our volunteer aviation community for individuals requiring medical diagnosis, treatment or follow-up, for compassionate assistance, for military personnel/ family requests through the PALS for Patriots Program, or for humanitarian purposes through our PALS Sky Hope Disaster Relief Program. PALS is located at Republic Airport in Farmingdale, NY and has arranged over 19,000 passenger flights to date.

Results: Thanks to the support of our charitable aviation community, volunteers, and donors, we have been able to arrange over 19,000 flights since our inception in 2010. On average we are arranging 250 flights per month.

Target demographics: connect the charitable aviation community to people in need

Direct beneficiaries per year: over 1200 passengers.

Geographic areas served: United States

Programs: free medical, compassionate, military personnel, and humanitarian flights.

Community Stories

101 Stories from Volunteers, Donors & Supporters

3 Ken D.1

Volunteer

Rating: 5

As a volunteer pilot for Patient Airlift Services I have only great things to say about them. They provide free flights to patients that would otherwise need to make long, uncomfortable trips to receive treatments. They show extraordinary attention and care to these patients. They facilitate these flights with excellent communication and follow through. They treat their volunteers with respect and value their service. They execute their mission with a positive attitude that reflects throughout the whole organization. All this makes me extremely grateful to serve with them.

3 Lin C.1

Volunteer

Rating: 5

As a volunteer pilot for PALS, it’s very rewarding to know I am making a difference in the lives of those that are experiencing medical needs and transportation via flight can help ease the burden. The level of precision that the staff has to help coordinate the flights is above compare.

3

Professional with expertise in this field

Rating: 5

Our pediatric cancer nonprofit, Band of Parents, is thrilled to partner with the top-notch staff and pilots at PALS to help our neuroblastoma families. Thanks to PALS, our affected children can get free flights to the top cancer centers throughout the country for treatment. Recently, one family contacted me desperate for a flight from the midwest to New York's Sloan Kettering; it was a weekend, but the dedicated PALS team got right back to them with reassuring information. This is an organization that walks the walk -- they are truly "PALS" to the must vulnerable among us.

3 Diane L.3

Client Served

Rating: 5

My husband Joe was diagnosed with tongue cancer and decided to get valuable opinion from some of the best oncologists in the country at the Dana Farber Cancer Institute. A patient coordinator hooked us up with Pals. They are a non profit organization that helps with the traveling needs of cancer patients. There is no charge to the patient and a companion...They are awesome! They booked the flights and arranged for ground transportation to and from the hospital and airport! What a great team! Courteous and understanding, they made it easy and relieved me from the burden of all that bureaucracy so I could concentrate on my husband....Thank you Dee, Thank you Karen and the rest of the Team! You guys Rock!

3

Client Served

Rating: 5

I am a cancer patient whom resides in the state of Maine. Dana Farber has been part of my treatment for two years now. Before I knew about PALS traveling to Boston became difficult. I use to depend on the bus, this way of travel became time consuming and dangerous to my immune system. I was introduced to PALS during a cancer retreat in Vermont, I have used them ever since. The employees along with many pilots are professional and very kind and understand the obstacles that go along with a cancer diagnosis. Kudos to this non-profit organization, keep up the great work.... :)

4

Professional with expertise in this field

Rating: 5

PALS has helped many children (and their family) get to treatments far from home! Many of the children Ellie's Hats works with trust PALS! Time and time again their pilots are kind and caring. Great job PALS!

3

Client Served

Rating: 5

PALS transported my 2 children to a camp this summer for kids with cancer and their siblings. The pilots were amazing and although my daughter has special needs, there was no big deal and they treated both of them with care and concern. The kids thought the flight was awesome and "Mom" was at ease and trusted they were safe. They are already talking about next year!! Thank you PALS!

4

Client Served

Rating: 5

Declan was diagnosed with rhabdoid tumor at 21months,he is now 14 with some late effects- but a healthy kid. Declan’s favorite place in the world is Camp Sunshine in Maine, and PALS flew us there....Declan’s safe place where everybody understands Declan & cancer. Not only did PALS fly Declan -they were so informative, got Declan inovoled with explaining all the details of flying, which made Declan feel so special! Thank you PALS for bringing Declan to his happy place!!!!

4

Client Served

Rating: 5

What a fantastic organization! My son Michael is a 100% US Marine. He did two tours of duty in Karmah, Iraq and Habbiniyah, Iraq. PALS for Patriots flew my son Michael and my other son Thomas who is a US Army Veteran along with two other wounded veterans from White Plains, NY to Boston to be treated to a once in a lifetime visit to Fenway Park. They had a tour of the stadium, met the players, went to practice, were treated to a fabulous lunch and then the actual game where they were honored on the field by the Boston Red Sox Organization. They had a standing ovation and their names and military were announced and their amazed and happy faces were displayed on the jumbotron. I have not seen my son Michael so happy and appreciative of what PALS for Patriots and the Boston Red Sox Organization did for them. He could not stop talking about the amazing day he had an the lifelong friends he made that were on the flight along with him. All I can say is that I never knew this organization existed by I will make sure I let everyone I know be informed of all the good that they do for the sick and for our disabled military veterans. This was an amazing trip that will live a lifetime in the memories of both of my sons. They were so appreciative of the amazing opportunity. It really uplifted my disabled sons life and will continue to uplift him in his memories of the day. Thank you PALS!!

2 Heidi85

Client Served

Rating: 5

We had a wonderful experience with PALS during a March flight to the Shriners Hospital in Boston. Everything worked out so that we did not have to spend many hours traveling in a car from Northern Maine to Boston. We appreciate the flights that we received. Thank you again!

1

Client Served

Rating: 5

Because of PALS I will be able to have surgery for my Stage IV colon cancer. PALS provided my husband and I with a free flight to NYC from Minneapolis in January 2017 so that surgeons at Memorial Sloan Kettering Cancer Center could review my records and consult with me. Surgeons in Minneapolis said they could not do surgery but Sloan Kettering surgeons said they could do surgery. I would not be able to receive this care without the kindness and generosity of PALS. Everyone there, especially Karen and Barb, are so kind and helpful. I can't thank you enough!!

Volunteer

Rating: 5

I have had the great privilege to volunteer with this wonderful organization for several different events. You can see so clearly the amount of love, and compassion that is put into everything PALS does. Everything from arranged flight, to ground transportation, and the events are done with a big smile. PALs is unlike any volunteer organization you see these days.

1 Anne150

General Member of the Public

Rating: 5

Our 3 yr old great nephew is being treated for cancer and had to get to Sloan-Kettering in NYC for further testing and treatment. He cannot fly commercial air due to his low resistance to fight off any bacteria. Patient Airlift Services stepped in and got Elijah and his parents to NYC with services coordinator Barbara arranging it and Pilot Dan getting them to NYC on a smooth flight. We can't say Thank You enough to Patient Airlift Services for ensuring our precious cargo got to their destination!

1 Lisa222

Client Served

Rating: 5

In November 2011. , my daughter received a lung transplant. About a week later, she suffered a devastating stroke. We were hundreds of miles away from home and all alone . We did not know if she would survive. PALS stepped in and flew not only my father from Long Island but our daughter out of Baltumore as WellPoint be with us at UNC. We could never be more grateful. They are kind and always ready to help those facing the worst of times.

Previous Stories
2

Client Served

Rating: 5

They were able to fly my father and daughter to North Carolina to be with my daughter in the hospital after her lung transplant and stroke. What they were able to do for us is priceless. As a nurse I see how they serve the community. They are doing God's work

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1

Client Served

Rating: 5

Wow just about covers it, but not quite. We were connected with PALS last November when we needed to take our son out to Boston for several appointments at Boston Children's Hospital. Joe and Brian happened to be the second leg of our journey, from Columbus, OH to Boston. They got us there safely and comfortably. It was really neat to see that the pilots worked together to get patients where they needed to go.

Our return trip was nothing less than phenomenal! We were picked up in Boston and flown up to White Plains to re-connect with Joe and Brian. They flew us back to Columbus where we were to be picked up and flown the rest of the way to Battle Creek, MI. Unfortunately, our other pilot was unable to make it out of Chicago due to icy conditions. My wife and I were prepared to find a hotel for the night and figure out what to do the next day. We were not expecting anything more because everyone had already done so much. But, the next thing we knew, Joe announced that they were flying us all up to Battle Creek before they went back east with the other patients. If my jaw wasn't attached it probably would have hit the floor.

To say that the men and women of PALA have gone above and beyond is an understatement. It's truly humbling to see people with hearts this big. Since then my wife and son have used their service to fly out to Philadelphia and New York.

We will be flying out to New York again in a few weeks. Our son will be having surgery on his spine for a rare condition called a Syringomyelia. He has become an avid flyer and flying with PALS has made him want to become a pilot himself and buy his own jet. He has even started his own savings fund to buy one when he gets older. The way that this incredible patient resource has made long trips for a little boy who has a hard time traveling and the impression the people made on him makes me proud to write this story. Our son's story is still just in the beginning, but I am positive PALS will continue to be a very special part of it.

1

Client Served

Rating: 5

I was diagnosed with bile duct cancer in April of this year. As we learned of possible treatments it became obvious the I needed to be seen at the Mayo Clinic in Rochester Minnesota. Being from Maine this was definitely a bit of a set back but with our determination of getting the best possible care it was a no brainer. My wife made the connection with PALS and the process was quite easy and we received flights back home from Minnesota. The staff that she worked with were very helpful and Southwest Airlines was more than accommodating. Thank you Patient Airlift Services!!

1

Client Served

Rating: 5

I have logged over 60 flights with PALS over the past few years. Living on the coast of Maine, and going down to NYU Medical Center in NYC was a burden. The anxiety while sitting on the bus for the thirteen hour trip was horrible. Riding the bus back up to Maine after the chemo was even worse. After I found PALS it was a life changing event. That 13 hour torture has turned into a 4 hour door to door. relief. All the people at PALS are just wonderful. The office staff, the auto pilots, the plane pilots and co pilots and the people that work at the airports that make me feel extra special have stolen a piece of my heart.

Previous Stories
2

Client Served

Rating: 5

I've been flying with PAL'S for the past three years. I live in a small town in Maine. The doctor that specializes in my type of cancer practices at NYU Cancer Center in New York City. The twelve hour bus ride from Maine to NYC was more taxing on my body then the chemo therapy that I was given. PAL'S has arranged for flights for me from Bangor, Maine to Farmingdale, NY (2hours). Then a car ride (auto pilot) to NYU for my doctor appointment and chemo. And a return flight home. After the first couple of PAL'S flights my oncologist remarked on the way I was able to better handle the stress of the trip and the side affects of the chemo. Doctors and scientist can have the best treatments for the worst diseases. But if you can't get the patient to the therapy, what good is the therapy?

1

Donor

Rating: 5

My life has been touched by the care & love this team shows to the families they help especially the girls & boys who fight the battles of Epidermolysis Bullosa & the many forms of Childhood Cancer. You all make a difference & help keep their smiles happening whether taking them to treatment or summer camp on Long Island. Thank you from deep in my heart.

1 John401

Client Served

Rating: 5

What a tremendous service! Our daughter had major spinal surgery and a 7 hour car trip each way to the hospital for follow-up visits would have been torturous. Thanks to the dedicated and caring staff at PALS and the wonderful pilots who donate their time and aircraft, her travel time is much shorter and much more comfortable. PALS does great work and we greatly appreciate the pilots!

1

Client Served

Rating: 5

We are so appreciative for PALS. During such a difficult time, they arranged for my husband and I to fly to Boston for treatment. This is treatment not available any closer to us. We live 8-10 hours away by car and are senior citizens. We also live in the country and navigating in a city the size of Boston was very challenging. PALS made the whole process so much easier. We felt like we had been hugged by them. This is such a terrific service. I hope that someday we can give back to them and, in that way, relieve someone else's burden just a little bit.

1

Client Served

Rating: 5

Our 10 year old daughter has a Chiari Malformation and several co-conditions of Chiari. We struggled through diagnosis and surgery in Texas for 2 years before finally conceding that traveling to New York to see a top surgeon was our only answer to helping her. She is the youngest of four children, and in addition to her medical expenses, we have been hit by a flooded home, college tuition, and needed car repairs. PALS was a huge help to us in paying for the flight for our daughter and myself. They were efficient, compassionate, and flexible with our return flight because it was dependent on the outcome of medical care. We are so appreciative of their organization.

1

Client Served

Rating: 5

Our son is needing multiple surgeries at major children's hospitals around the nation. PALS has helped alleviate the stress of paying for multiple flights a year for his care away from home. The individuals who helped us set up our flight were very efficient and so friendly! Thank you PALS for helping make a stressful season of our life just a little easier!

2

Client Served

Rating: 5

Patient Airlift Services makes it possible to endure the frequent visits to Cincinnati's Specialty Clinic for Epidermolysis Bullosa from Scranton, PA. It takes 10 hours or more by car, and we make the trip every 3 months. We are so grateful to all of the fabulous volunteers and staff. They go out of their way to make everything as smooth as possible!

1

Volunteer

Rating: 5

The idea of PALS and what they stand for is amazing! Everyone involved has a heart of gold!

1 Melissa287

Client Served

Rating: 5

The leadership of this organization is flexible, smart and willing to partner and work with other agencies. I've always had a good experience. When I heard that they were willing to fly in nearly a dozen of my kids coping with cancer for our camping program, I was excited but also nervous. PALS eased my fears and created phenomenal memories for our campers. I'm proud to be able to work with such a terrific and needed organization. 5 stars indeed!

1

Client Served

Rating: 5

Pals was fantastic. The staff was extremely nice and great with acomadations. They were fantastic with the kids and reassured the parents of they're safety. You can not get any better then PALS.

1 Tim_68

Client Served

Rating: 5

Trusting a complete stranger to take your precious child on a flight in a small airplane can be a little bit frightening. PALS walked us through the process allaying any fears that we had. They answered all of our questions and confirmed flight information multiple times. The pilot and co-pilot were wonderful who eased our fears as parents when we turned over our son to them for the flight. Our son told us afterwards that they were very friendly and explained the airplane to him and answered any questions they had. They made the flight enjoyable for him. Yes, he flew alone.
I definitely recommend this organization and their volunteers to anyone who can benefit from their services.

1

Client Served

Rating: 5

I have been going to the Clevland Clinic in Ohio for 2 years now, this past year, have been there three times in 2 months. It was getting very costly for us, PALS came to my rescue and flew myself and my husband from Greenville Maine to Clevland Ohio and back!! Jim, the Pilot going too, and Arron and Mike the pilots coming home were all my angels this week! Thank you so very much! Many Blessing to everyone at PALS !! Without you, so many wouldn't make it to where they need to be..

1

Client Served

Rating: 5

I can't sat enough about pals & how they've helped my son. We need to fly from new york to Boston for his medical treatment & pals has been instrumental in that! The pilots along with all the staff are caring & compassionate, they make a very stressful time a little less trying.

Thank you will never do it justice... from the bottom of our hearts thank you & G-d bless

sincerely
Honey Gross
A forever greatful mom!

1

Client Served

Rating: 5

My husband Tom has used Pals to get to his much needed appointments in Philadelphia..Pals goes above and Beyond to offer such a great service for people in need ..Myself and Tom have been blessed to have met the many pilots that have flown us for Toms cancer treatments..We feel Pals has had a part in Toms cancerfree diagnoses..Thank You Pals for all that you do..

1

Volunteer

Rating: 5

I have been volunteering at Patient Airlift Services (PALS) for about 8 months. The patients and clients that utilize PALS services are often in crisis, and the staff is able to lend a helping hand to remove some of their burden. I have witnessed how professional and empathetic the staff is, they all truly care about every single patient that flies with them. They always go above and beyond to make things easier for the families they are assisting. The organization is able to remove the expensive barrier of transportation, that allows patients to access diagnostic testing, life saving surgeries, and cutting edge clinical trials that represent hope to patients dealing with life threatening illnesses. Patient Airlift Services is completely transparent in regards to their financials and they stretch every dollar donated. It is an organization that donors can feel comfortable contributing to, knowing their money is going exactly where they intended. As a volunteer, they have allowed me to work on projects that interest me and the staff has gone above and beyond to show their appreciation for my assistance. I highly recommend volunteering with PALS, becoming a donor or utilizing their services. It is an amazing organization providing a life saving service with a smile.

5 John356

Volunteer

Rating: 5

As a pilot of 45 years, flying patients for PALS is the best flying experience I've ever had. Having flown 40+ missions I truly know how fortunate I am to be able to excersize my privelages as command pilot to help others in need.
The most frustrating part is realizing that far too many people in need of our services don't know they exist. There's never a limit as to how many times a patient can fly with us and the is never any charge.

1

Client Served

Rating: 5

If you require medical treatment not available where you live Patient AirLift Services (PALS) may be able to help you. PALS is a fantastic, nonprofit organization that arranges FREE air and ground transportation for individuals, family members or care givers. PALS has helped me travel from my local airport to Weill Cornell Myeloma Clinic in New York City and back three (3) times to see a Myeloma Specialist not available in the local area. I try to give PALS a two or three week notice prior to my appointments. In two cases the Specialist at Weill Cornell provided critical information to my local Oncologist relative to my treatment, additional medications I should have and dosages of medications. On one trip I had my stem cells harvested. These visits to the Myeloma Specialist and hospital were critical to my care. PALS made this possible!
If you or a family member is in need of this kind of help give PALS a call. The volunteers there are very professional, helpful, pleasant to deal with, and most generous in giving of their time, effort, advice, and providing both FREE ground and air transportation. They have volunteers that make the travel arrangements. They have volunteer Pilots utilizing their own planes to fly you to your destination and in some cases volunteers using their own vehicles that will provide ground transportation to your hospital or Doctors office after your flight. It is quite amazing when you think of all the effort these people freely expend before, after, and during your trip in order to help you. These people have a passion for helping others; they are fantastic!
On my most recent flight (15 September 2015) I took the time to read a patient log book in the plane that was composed of messages to the pilots from people and their family members that these pilots had flown to medical appointments. I was amazed at the number of children (suffering from cancer and other life threatening diseases) and our wounded military veterans (requiring recovery and rehabilitation) these particular pilots had flown. The patient’s/family member’s writings were most compelling; they were all being helped by PALS to receive critical medical attention or critical medical procedures not available in their local area.
I understand PALS also arranges volunteer flights for family members of patients as compassionate missions, to ensure patients have support when they are away home for long periods.
Please check PALS out if you require medical attention not available in your local area; PALS is a fantastic nonprofit organization with a passion for helping people in need FREE of charge! Not only do you get to the medical attention you need; your travel expenses are mitigated!

Mike

1

Client Served

Rating: 5

This past August my children had a wonderful opportunity to travel to camp by the non-profit organization, PALS. Everyone we spoke to at PALS was phenomenal. Through this experience, our family met some wonderful pilots and caring support staff. They were very cautious with my children's needs and provided a once in a life time experience for my children. Seeing the smiles on their faces was wonderful. Thank you so much for what you do at PALS. The staff and volunteer pilots truly are angels helping children and adults arrive at their destinations. God bless you all and keep you safe.

1 KSheridan

Professional with expertise in this field

Rating: 5

Having had the pleasure of working with many of the same clients as Patient Airlift Services, I've seen firsthand just how impactful this service is to patients and caregivers who must travel for medical treatment. Many families spend hours in the car, traveling between home and the hospital, because they don't want to feel isolated from family and friends for weeks on end while receiving medical treatment. PALS helps their clients turn a long stressful journey into a fun, quick trip that they'll remember fondly. The service allows patients stay connected with their home life and helps to save money that caregivers are able to use on bills and medical expenses. We hear nothing but great feedback from our clients about their experiences with PALS. The entire journey, from scheduling flights, getting to and from the airport, and the flight itself, is perfectly planned by PALS staff and pilots to make sure clients have an enjoyable stress-free trip. I'm proud to recommend this organization to the clients who stay with my organization.