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2019 Top-Rated Nonprofit

Caring Hearts Rescue

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Nonprofit Overview

Causes: Animal Protection & Welfare, Animals

Geographic areas served: The DC-Metro area

Community Stories

74 Stories from Volunteers, Donors & Supporters

1

Client Served

Rating: 5

Fabulous, caring rescue organization. They take such excellent care of their rescue dogs and make sure they have all the medical and other attention they need. My rescue dog, Lilly was in terrible shape when she was found in 2014. The "rescue mom" fostered her for 10 months and they spent a lot of money bringing her to the point where she could be adopted. Caring Hearts made sure I got everything I needed and has supported me since then. I can't say enough good things about Caring Hearts. They truly deserve to be a top-rated nonprofit.

2

Client Served

Rating: 5

I adopted my wonderful dog Tucker from Caring Hearts. His foster mom had given him fantastic care and he was friendly and loving right from the first moment we got him. He is the best dog I have ever had, and people who volunteer for Caring Hearts, truly have caring hearts. Thanks so much for enriching our lives.

2

Client Served

Rating: 5

To whom it may concern:

My wife and I have been adopting rescue dogs for over forty years. We've always been fortunate to deal with outstanding organizations. We were so impressed with CHR Officer, Sabina Poinelli, that we were compelled to write. She is, without a doubt, one of the most professional, courteous and expeditious individuals we have ever had the pleasure of meeting and doing business with. Caring Hearts Rescue, its rescue animals and its clients are exceedingly fortunate to have one of Ms. Poinelli's caliber working on their behalf. She truly is an extraordinary person. We would greatly appreciate you crediting her for her outstanding service. We can honestly say we feel blessed to have had her assist us in the adoption process.

2

Client Served

Rating: 5

This is Dakota. I give thanks every single day for rescuing Sweet Dakota. She was in a shelter and was going to be put down because she was sick. Caring Hearts Rescue gave her a chance and now she is an awesome dog. These folks really care about animal welfare and their dedication to rescuing small dogs is unmatched. Thank YOU!!!

1

Volunteer

Rating: 5

This place is AMAZING ! I adopted Annie from CHR and they have been great. Meridith had Annie for about a month and worked with her on some of her issues and I have a wonderful new addition to my family . I believe in this rescue so completely that I have a donation set up for every month straight out of my paycheck. I wish it could be more and maybe it will one day . Sabina makes sure you know everything about the dog you have chosen and provides medical records as well. A wonderful organization .

Review from Guidestar

2

Volunteer

Rating: 5

Caring Hearts Rescue is a super dedicated and responsible rescue who gives tremendous support to their adopters and really facilitates finding us to find our canine match A true matchmaker
They are experts on positive dog training , health needs, nutrition and grooming They share all this information with all We have fostered several dogs for CHR with lots of their support
We adopted our toy poodle Princess from CHR I think it is not natural or ethical to breed toy dogs for several reasons but Princess was a good fit for me ,our other dogs and our 23 yr old godson

2

Client Served

Rating: 5

I got Tucker through Caring Hearts Rescue. His family no longer wanted him when they had a baby. I already had a Maltese but decided to get another. He did come with fears and insecurities. CHR offers free classes to help the rescues with there issues. Tucker's a sweet boy and I'm so happy that I adopted him.

2

Client Served

Rating: 5

We just adopted our 2nd furbaby from Caring Hearts and found this experience just as rewarding as our first time. Maury, our new addition, is a ham and fits in so well with our family. We are so thankful for everything that the staff at CHR does for these little lost souls. I would highly recommend them to anyone thinking about adopting.

2

Client Served

Rating: 5

After losing our last 'child' to severe health issues, it took us awhile before being ready to adopt another 'unwanted' precious soul. When we were ready, we began our search (we prefer terriers) through 'breed support' groups, as well as online, e.g., PetFinders.com.

Then one day, there she was, a young Westie whom we named "Daisy". Caring Hearts was very professional and prompt in assisting and approving us (including the ever-important 'home visit', at which Daisy wandered all through our home, upstairs and down, finally coming to us where we were being interviewed by her foster mom, whence she made it clear that "I am home".

Since then, we've become aware of all the various efforts and programs Caring Hearts has undertaken to save so many unwanted pets, even arranging for needed medical care to save these poor souls. The dedication of this organization appears to be without bounds.

(And we frequently make donations to help in their efforts, we are so grateful for their assistance in bringing the 'light of our lives' into our home.)

2

Client Served

Rating: 5

As all the other reviews indicate, Caring Hearts cares. And they care about humans as much as they care about animals. When we lost the little (7-lb) Cockapoo we'd had for 15 years, I mourned her passing and for a long time couldn't even think about another dog. Eventually, though, the desire for canine companionship got the best of my wife and me. We found Chester's picture on a website, and through CHR arranged a visit to his foster home, where Peggy told us what she knew of his background. She arranged a second visit so we could talk to Sabina from CHR about his fear-aggression. With her advice and help from a trainer, we've learned how to manage that, and he has become a loving and much-loved member of the family. More than anything (even treats), he craves the touch of his human companions.

We have to be away in March, for me to get some specialized surgery in California, and worried about leaving Chester. Both Peggy and Sabina have offered to take Chester in while we're gone. "Caring Hearts" describes everyone associated with this non-profit organization.

1

Donor

Rating: 5

Caring Hearts Rescue is a wonderful organization, aptly named because it is run by people with BIG caring hearts! I personally have not adopted from them (yet) as I already have a rescue dog, but I have first-hand knowledge of their good works. I have made several donations over the years because they are truly a non-profit organization that uses the donations for the sole cause of helping rescued dogs.

1

Client Served

Rating: 5

Caring Hearts is so appropriately named because of the work they do and how they do it. Our family adopted Petey a little over a year ago. After seeing his story and the fact that he lost one eye, I knew he was the dog for us. Working with Caring Hearts is like working with family, they are always there to support and encourage you. Petey is just a "little" spoiled now but he has been a great little brother to our older dog that is have difficulties. So much so that Petey guides our older dog when he is scared in the dark or gets anxious. I can't thank Caring Hearts enough for all of their hard work, the effort they put into each and every dog, and for really supporting both the dogs and their owners as the transitions are made. Thank you as our home is much happier with Petey. We love him so.

2

Client Served

Rating: 5

We adopted Phillip from CHR this spring. This little guy came from a horrific situation. His owner was stabbed to death in front of him. To make matters worse, he had been dumped in a kill shelter. CHR found him there simply terrified. They took a chance on him and over the course of a few years worked extensively with him to decrease his fear, anxiety, and OCD tendencies. To sum up in a sentence--they saved him. He was just what we were looking for when we unexpectedly lost of Shih Tzu. Phillip helped heal that raw spot left on our hearts. Our little guy still has a few quirks but we just call that personality!! Thanks CHR.

Previous Stories
5

Client Served

Rating: 5

I have only good things to say about this organization. We adopted an adult dog from them a little over a month ago. Phillip (read about him on CHR blog) had experienced a very hard time before these folks got him. With a LOT of hard work on their part a little dog that was slated to be euthanized blossomed into a loving little bundle of fur. He did not tolerate being touched and had other mental issues going on. Now you can not sit without "Sir Velcro" getting in your lap! Yes, there is an application process and yes it does take a little time. I feel this is in place to make sure that the animal goes into the right type of situation. Phillip needs quiet so a home with a lot of traffic or small kids would not be a good fit for him. As much as he had been mistreated and bounced around I really do understand the need for that process. How heartbreaking it would be to have an animal go to a home only to be returned and have to start all over again. The support we received before bringing Phillip home as well as afterwards has been fantastic. There is no question too small to ask that we do not receive a quick and intelligent response. These folks really do know what they are doing! They have even volunteered to board my little guy in their homes when we travel so he does not go through the trauma of a kennel. To me all of this means that the dogs truly do come first.

4

Client Served

Rating: 5

I adopted two dogs from Caring Hearts Rescue. One is a puppy mill survivor and initially had a lot of behavioral issues. Her background and behavioral issues were all divulged to me so there were no surprises. I received a lot of support and advice from the organization on how to manage these behaviors, which made all the difference. In contrast, the first dog I ever adopted came from a large DC-area rescue (that will go un-named) which provided me with no background information about my dog nor any advice on how to deal with his many behavioral problems. I was a brand new dog owner at the time and was overwhelmed. The support that Caring Hearts organization offers adopters is exceptional and for that reason I am giving it 5 stars.

6 Curt2

Client Served

Rating: 5

Caring Hearts Rescue has been great to work with! They really look out for what is best for the dogs. That upsets some people because , we'll...people what what they want, and if their demands aren't met they get angry. Matching dogs to the very best homes that will insure they have a lasting and loving FOREVER home is a difficult process. There are always more applicants than dogs. As well, asian breeds are time, labour, and money intensive, many people who have not owned them before don't know this about them. Many of the dogs in this rescue are from tough situations and need special care so they need special homes too. Dog lovers should understand the dogs needs come before people's day to day desires.

4

Volunteer

Rating: 5

Our experiences with Caring Hearts have shown that their loyalty and dedication is to the dogs in rescue. A big thank you from Sasha and Buddy for your life saving efforts.

8

Client Served

Rating: 5

This is the BEST, MOST PROFESSIONAL, HIGH QUALITY rescue I have ever worked with!!! I have adopted two Shi Tzus from them 4 years apart. Each time they provided excellent vet care for the rescued dog, top-notch fosters to care for them prior to adoption, ongoing educational support and training to the fosters to help ensure that the rescued dog was socialized properly and ready to be adopted. Sabina is a miracle worker with dogs that have fears, aggressive behaviors, or any other social issues. She will not allow them to be adopted until she and the fosters have worked through the issues and retrained the dog. They work hard to ensure that they are making the best matches for each family. The volunteers at this rescue are kind, compassionate, professional, knowledgeable, honest, loving, and helpful. I am so thankful that there are such caring, trustworthy, dedicated, loving people who will go to any expense to rescue, help, love,and prepare these precious furbabies for their forever homes!
Just look at the transformation of my latest adopted dog who was a victim of a hoarder. Our precious fur-baby has been given a new chance at life, thanks to this rescue. We feel so blessed to have found this rescue and will definitely adopt from them again as well as support them with our ongoing donations so that they can continue to provide the best care for the dogs they rescue ! They deserve the highest rating for their top notch rescue work!

5 Gie K.

Client Served

Rating: 5

Both of my girls were adopted from Caring Hearts Rescue. My oldest daughter was adopted in 2009 at the time we got her, she had been through a very abusive situation with an electric collar that caused a patch of hair on her neck to be burned off and not grow back for over 4 years, not to mentioned that she was very malnourished at only 9 months old. Over the years, the volunteers at CHR worked with us on trauma recovery, behavior modification and nutrition.
When we were ready to get our second dog in 2012, we came back to CHR. We didn't get our second dog until 2014, but, CHR worked closely with us to make sure that we found he perfect dog for all of our family members including our older dog. It was worth the wait!
CHR is different than other rescues in that they really care about matching the right dog with the right family based on temperament, schedule, etc. because they really care about the dogs for the rest of their lives. Another difference is that they are always willing to help and advise on any problems that pop up after the adoption.
If I were ever to look into adding another family member, I would always come back to work with the people at CHR.

4

Client Served

Rating: 5

Oh my goodness - how could I forget to also list our precious, sweet girl Leah! She was one of the 2015 Holiday Angel Rescue pups as was Luke (Ziggy). Sorry about that! : )

4

Client Served

Rating: 5

CHR is top notch! Over the years we have adopted Eddy, Taylor and Luke (Ziggy). They carefully screen applicants for fostering and adopting-looking out for the best interest of our four legged furry friends! CHR (we mostly have dealt with Sabina) is there to support you with as much understanding and compassion that you need and gives very generously of their time. Without a doubt, we would most definitely recommend them!

8 Anneshia G.

Client Served

Rating: 1

The response time after I submitted an application was terrible. By the time CHR finally responded I had nearly forgotten about the application. If CHR denies your application there is no reason given as to why which is frustrating.

6

Client Served

Rating: 1

We applied to adopt a dog over 2 weeks ago. We got no reply in the timeframe we were promised (but did get an automated email that our application was received.) In addition, about a week ago we emailed to follow up asking if they could give us a timeframe of when we could hear back and still no reply.

The website has listed the puppys age in weeks as the same age for almost 4 weeks now. Multiple people are posting on their facebook page that they applied to adopt the same dog and haven't heard back. I empathize that this is 100% volunteer run, but it is simply unacceptable to not reply to responsible and enthusiastic potential adopters within 2 weeks. Not even a were busy but will get back to you soon email!

We have decided to adopt elsewhere after getting attached to this puppy and ending up disappointed. Would not recommend to others as a result.

7

General Member of the Public

Rating: 1

For a couple months now my wife and I have sent in applications to adopt several of Caring Harts Rescue dogs and puppies. My wife’s applications have fallen on deaf ears and blind eyes. I tried a different approach by detailing our dedication to our animals so that when we get one they become our children and we provide whatever care is needed. I provided facts and figures referencing what we have done in the past. Their computer generated response stated that they would be back to me within 1-5 day. Over three weeks and several requests for response came back sorry you are not a good match because we have cats. They never contacted the vets we use nor did they attempt to contact us to discuss possible adopting of one of their dogs. We were simply ignored. After pushing them, I did get an I’m sorry email with a comment about our cats and a comment about a good fit involves factors such as a dog’s personality, how many hours a dog can go without a potty break, behavioral problems, and special requirements such as a fenced yard or someone home part of the day. A simple phone call would had confirmed that these items were not an issue. As for my wife’s request, they are still in Neverland somewhere. I have had cats and dogs together all my life and never had an issue with them not getting along. Unacceptable excuses.
My opinion is that if you are looking for a Shih Tzu puppy or dog, find a more reputable organization. One that checks references and your home out instead of just ignoring you for whatever reason. We preferred a rescue dog instead of simply purchasing one. Organizations like this force you into getting puppy mill dogs or going to breeders.
Good luck trying.

9

General Member of the Public

Rating: 1

I would avoid this rescue. They do not respond to applicant's adoption requests. You send an application in, they send an automated response and then they never tell you that you are not getting the dog. They claim that they are "all volunteer" and that they don't have the time to respond, I find that unacceptable. Many other rescues keep in contact and let you know the status of the application. CHR foster parents are no doubt wonderful, heartfelt volunteer souls that go the extra mile for these pets. The rescue itself seems to be the weak link. Their attitude toward the people that adopt these little animals is at best without courtesy and at worst downright heartless and rude. When we search for a rescue pet, find one that tugs at our heart strings, apply and wait anxiously, then never hear from them is cruel and heart breaking.
I hope no one goes through what me and my family have gone through at the hands of the administration of this rescue. In my opinion, CHR is probably one of the worst administered rescues that I have ever dealt with and I would never recommend CHR to anyone.
I know the foster parents are kind people with huge hearts but the people in the front office are heartless and cruel (and apparently too busy to send out an email).
Just my opinion of my experience with CHR.

4

Client Served

Rating: 5

Responsive, professional, compassionate, dedicated, and knowledgeable describes the Caring Hearts Rescue volunteers that I worked with when adopting my Cody. Proceed with confidence!

3

Client Served

Rating: 5

My Husband and I adopted two dogs from Caring Hearts Rescue one about 5 years ago and another about 6 months ago. I have met some of the volunteers and foster parents at various events and they are all very nice people. I know that the organization really focuses on the welfare of the dogs and finding the right match between the available dogs and potential adopters. The organization is 100% run by volunteers who have other jobs and maybe their response time may take up to a week or so, however, that is not important to me because I know that it takes time to find a perfect member of the family. I also know that a dog is a member of the family and the right dog is not based on looks but based on personality and and compatibility like any other healthy relationship. When I originally applied with Caring Hearts Rescue years ago, I wasn't even sure what kind of a dog would fit into our family but Caring Hearts Rescue was a small breed rescue so, I was willing to submit an application and speak with the volunteer to tell them about us and leave the finding the right dog to the experts. In both instances, I can say with certainty that they found the right dogs for us. They also provide advice on breed selection, feeding, health care and training. It is great to have such support after the adoption to help with the well-being of the dogs.

I am grateful for the work that they do in saving the lives of dogs and enriching the lives of the people who need them.

4

Volunteer

Rating: 5

We're so sorry for the review of the above applicant. CHR tries to give each applicant a response so this is why there is a automatic response set for everyone who applies. We do this so that everyone understands the process and if the match is not correct for the current dog they want they can pursue other adoption agencies asap. Sometimes, we find that applicants don't understand that the match is not always good for the adopter and for the rescue dog. We hope not to offend anyone when this happens and we're so sorry that the applicant above was not a right match for the rescue dog they applied for. Since there is a response set for each applicant applying we have to believe the match was not right and we apologize for any bad feelings because of this. We're just happy to hear they are happy they did find a match. CHR

9

General Member of the Public

Rating: 1

No response. Total indifference to potential pet adopters.
I have adopted two dogs in the past--one is exceptionally multiple needs. I have excellent reference from the vet as well as my groomer. I still donate frequently to the shelter-home of my multiple needs dog. This year, I wanted to adopt a third fur-baby, so I filled out the adoption application for Caring Hearts Rescue, in VA. In fact, twice, for two dogs. I waited two weeks for a response, an acknowledgement of my application, or even a phone call, but didn't hear back from them. I don't understand this total lack of interest in a potential adopter from a shelter. So, I went with another shelter run by volunteers as well--lovely, forthright ladies who hold a full time job but make time to communicate with potential adopters. They contacted me with in two days-- I had a phone interview within a week and now, waiting for a home visit from them. I look forward to having my new, little fur-baby in our home very soon.

I am writing this review because I am very bewildered and offended by Caring Heart Rescue's lack of courtesy. We understand that people, in general, are busy--rescuers, fosters, adopters etc. but if a volunteer shelter that depends on donations and good will of the people cannot extend a simple courtesy of a response, I wonder how genuine is that organization in their effort to place their rescued animals into good homes. That is a show of total disrespect of someone's time, effort and good intentions. Caring Hearts Rescue gives a non-profit organization a bad name.

I am putting out this friendly warning and suggestion to future donors and adopters that there are many other shelters who will benefit from your interest and who will, in turn, extend to you the courtesy of a simple response-- "Hi, we are extremely busy saving lives but we will contact you with a status update as soon as humanly possible." And follow through with it.