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2018 Top-Rated Nonprofit

Angels On Wheels Animal Rescue NFP

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Nonprofit Overview

Causes: Animal Protection & Welfare, Animals

Mission: To rescue, support and find homes for stray and abandoned animals.

Programs: Our mission is to rescue, rehabilitate, provide medical care, love and safe harbor for aninals afflicted by neglect, abandonment and abuse.

Community Stories

44 Stories from Volunteers, Donors & Supporters

1

General Member of the Public

Rating: 5

Angels on Wheels is one of the best animal rescues out there in the Chicagoland area. All the animals in the rescue are in loving foster homes for as long as it takes up to adoption, NOT in cages in some shelter. All potential fosters must go through a thorough application process so Susan knows the animals will be well taken care of while in their care. Susan is absolutely wonderful at vetting the dogs and cats with the best medical care no matter the cost, and she is dedicated to finding the perfect home for every fur baby, dog, and cat. Some potential adopters often fail to understand that the rescue is an all volunteer organization and that the fosters have full time jobs and family commitments. Therefore they are not available to approve applications and for meet & greets 24/7. Many reviewers who have commented negatively here are often caught lying on their adoption applications or do not read the animals' bios making them not the right "fit". Because they are denied adoption, they feel the need to strike out against the rescue. It's sad. Susan founded the rescue years ago and works endlessly, without pay! She has a heart of gold! The entire Angels on Wheels "family" is something very special, as is every animal that goes through the rescue! The animals deserve only the best!

1

Professional with expertise in this field

Rating: 5

I've worked with several rescues over the past 14 years. I love Angels on Wheels!! They really look out for the animals' best interest. They have an application process and yes, they ask questions, but it's all to find the best home for these furry angels. Each pet is fostered in a volunteers home and is properly vetted and vaccinated before being adopted. Every person that helps Angels on Wheels is a volunteer and many have full time jobs and kids and pets of their own. They are some of the best people I've ever met! I adopted two cats from AOW and they are fabulous!!

Previous Stories
2

Volunteer

Rating: 5

I have volunteered with 3 animal rescue organizations over the past 10 years. Angels on Wheels is by far the best to work with as a volunteer. They understand that you need a break from fostering occasionally or you'll get burned out. They understand that not everyone makes a good pet owner and they ask questions of potential adopters because they want THE BEST for all of the animals they rescue. They have a formal process for adopting, which keeps the animals from winding up in research facilities (or possibly worse). However, they also understand regular people and don't keep people with children from adopting a pet, but help to educate them instead and find THE RIGHT pet, not just one that looks cute.

1

Client Served

Rating: 5

Our cat chickpea has been the most amazing companion possible! Angels on wheels made the whole process extremely simple and inviting. Their foster parents are amazing caring people and we have nothing but good things to say!

1

General Member of the Public

Rating: 5

I'm very happy. Susan did a great job pairing families with pets. We adopted two dogs from Angels On Wheels Animal Rescue.

1

Client Served

Rating: 5

I love Susan and this rescue. She cares about these animals and ALWAYS makes sure they go to the right home. I have adopted two dogs from her and she made sure I was the right fit. I just can't say enough good about Angels on Wheels Animal Rescue. Thank you for all you do

3

Client Served

Rating: 1

I applied for a dog that I actually met with three times. The organization rejected me for no reason. When I asked why, there was no response. This organization would rather hold on to these dogs then give them to a home that loves them and will care for them. Don't wast your time filling out the 6 page application form.

Comments ( 1 )

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Angels on Wheels Animal Rescue 05/23/2018

Without an approved adoption application you couldn't have met the dog and we don't often do events. I do recall once when a foster's friend came over with her children to play with the foster mom's puppy. Afterwards you sent in an application. Your application stated you were gone 10-12 hours a day with work and travel time. We didn't feel keeping a puppy in a crate for that long would be good for the puppy. We talked about dog walkers but you didn't feel you needed one.

5

General Member of the Public

Rating: 1

I wouldn't recommend. Susan is rude as previously stated by other people on here looking to adopt. Susan is "thorough" to the point of being acusitory, shes way out of line. These are animals who need a good home, food, water, and love. Susan i encourage you to figure that out. Good luck to you and soon your soon to be 1 star business.

Comments ( 1 )

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Angels on Wheels Animal Rescue 05/23/2018

I'm sorry you feel slighted. We are assuming we denied your application to adopt from us. We wish I knew why we denied it and perhaps we could go into more detail. It's a shame that you feel you need to give a bad review out revenge. We pride ourselves in placing our animals in homes that will take care of their emotional, physical and medical. This helps to assure the pets stay with their forever families.

4

General Member of the Public

Rating: 1

Seems they would rather let their animals sit in the shelter than adopt them out to people who would love and take care of them. What a shame

Comments ( 1 )

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Angels on Wheels Animal Rescue 05/23/2018

We don't have a shelter. All of our dogs are cared for in homes. They have back yards, and people who provide for them until we find them a home. They are not sitting on a cold floor in a building/shelter environment. We do pride ourselves and making sure our animals are adopted to families who are a good match. Not everyone is a match for a specific dog or puppy. A good matched family means we have few dogs returned to us and they remain with their forever families.

2

Volunteer

Rating: 5

My family has always rescued our pets. We have adopted both cats and dogs through numerous rescues. Our last adoption was through Angels on Wheels and was a great experience. Susan was very thorough and made sure we were who we said were, verified our address and our references. I was completely impressed with how thorough they were in making sure their animals went to the right home. Not every home is right for every pet. I was so impressed with the good work they do and how hard they work as volunteers that I felt compelled to become a foster. It has been an absolutely wonderful experience. I have been a foster parent for angels on wheels for several years. I have had the pleasure of fostering both cats and dogs of all sizes, ages, and breeds. This rescue goes above and beyond for each and every animal making sure they have the best healthcare and go to the best home possible. It is never an easy decision to deny an application but once we have had these pets in our homes and have gotten to know them there are times that it is clear that a particular applicant is just not be the right home for this pet. This is a truly amazing and caring organization, I highly recommend them for anyone looking to adopt.

1

Client Served

Rating: 5

Susan and the Foster parent for Angels on Wheels was amazing! They got back to us quickly, and answered every question for us. They also followed through on calling our referrals, which made me feel that they really did care to find a good home for their pets. I would recommend Angels on Wheels to anyone!! I know if we are ever looking for another addition to our family, we will be sure to use them!!

1 Marcy8

General Member of the Public

Rating: 5

Angels On Wheels is wonderful!! They care about where pets are placed, and that the adopter is a good match for their new furbaby.... Susan goes above and beyond for the wellbeing for the animals in the rescue.
Marcy Givens

2

Client Served

Rating: 5

We adopted 2 puppies in May 2015. We only had the intention of adopting one but couldn't separate brothers! The adoption process was very smooth and quick. Our foster family was wonderful to work with and we still stay in touch. They took care of the puppies since they were 2 pounds and love to see them now at 40!! The puppies have been a great addition to our family and we're thrilled to help these orphaned pups!

1

Volunteer

Rating: 5

I'm a foster through angels on wheels and have had the pleasure of seeing first hand how wonderful this organization is. Everyone I have met who volunteers has only the best interests of the pets at heart. The woman who runs the organization would save every dog, cat, animal out there, if it were possible. I've fostered through other organizations and this one by far is the best. I appreciate that she won't just let anyone come in and adopt a new pet without verifying that they would be a good fit for the pet and the pet they are interested in is a good fit for them. If you want to foster for or adopt from an organization that wants only the best for these animals, one that loves every animal it takes in and will take the time it needs to get to know the animals and their personalities, then you have found it with Angels on Wheels!

2

Client Served

Rating: 5

I had a wonderful expierence dealing with this rescue organization. They were very thorough with their screening process trying to match the right dog/ cat to the interested family. They do vet checks, house checks and and personal reference checks. Their first and foremost concern is the animals. I love that they put their animals first. The person I dealt with, Susan Pratl, was very precise and professional. She knows her business and runs the rescue organization with the utmost concern for the animals she has saved. The adoption process was done in a timely manner.
I'm very happy with my dog Gilbert and Angels on Wheels. Thank you so much for saving my baby.

6 Betty44

Volunteer

Rating: 1

The person responding to the emails is very short and rude. My husband and I filled out an application and the response we received was crazy. No questions (as she continually wrote in the emails that she was asking questions) and then on top of that made quick judgments without even asking answers from the people who are trying to adopt. I literally wanted to tell her to "F*** off and who do you think you are? You do not know people who are applying". Making judgments on people is crazy especially when they just want to provide a home for a pet. I would totally not waste the time. It is like a doggie prison for these dogs.

Review from Guidestar

8

Client Served

Rating: 1

Whoever handles their email is incredibly rude. We inquired about a dog that was posted through petfinder.com and received a very snarky email back, implying all of our questions should have been answered through the bio (which none of our questions were).

These are the types of people who encourage individuals to buy from pet stores and breeders rather than rescues. Donate your time and money elsewhere!

9

Volunteer

Rating: 1

My fiance and I were fosters for this organization and were treated horribly by the owner Susan Pratl. We spent our own money and time for these animals (and the organization) and did not receive an ounce of respect from her. From the first point of contact after we had been fostering for a few months, she was extremely rude and yelled at my fiance because he asked her a question about adopting a couple of our foster cats. I will not go into the long details here, but never have I nor my fiance felt more disrespected by anyone before!!!!!! I am all about giving poor animals good homes, but do not foster with this company.

Comments ( 2 )

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Angels on Wheels Animal Rescue 04/23/2017

We provided you everything from a crate, food, litter pan, pooper scooper and paid for vetting. All we asked is that you provide the litter as we do with all of our fosters. Your fiance was very rude and argumentative to my Feline Foster Coordinator you had been working with as he got upset when he was told the adoption fee for the two kittens you wanted to adopt was higher than you wanted to pay. We had other adopters interested in them and indicated you didn't need to adopt them if it was to much. The Foster Coordinator asked me to intervene given the uncomfortable situation your finance put her in. After you adopted, you continued to vet your animals as if you were a foster charging the rescue for the continued care. We contacted you and said the care was your responsibility after adoption. You again took your kittens to our vet for shots under Angels on wheels for us to pay. At that point we removed you from our approved foster list and took you off the vet list.

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Angels on Wheels Animal Rescue 04/23/2017

We provided you everything from a crate, food, litter pan, pooper scooper and paid for vetting. All we asked is that you provide the litter as we do with all of our fosters. Your fiance was very rude and argumentative to my Feline Foster Coordinator you had been working with as he got upset when he was told the adoption fee for the two kittens you wanted to adopt was higher than you wanted to pay. We had other adopters interested in them and indicated you didn't need to adopt them if it was to much. The Foster Coordinator asked me to intervene given the uncomfortable situation your finance put her in. After you adopted, you continued to vet your animals as if you were a foster charging the rescue for the continued care. We contacted you and said the care was your responsibility after adoption. You again took your kittens to our vet for shots under Angels on wheels for us to pay. At that point we removed you from our approved foster list and took you off the vet list.

7 Kimberly81

General Member of the Public

Rating: 1

My husband and I applied for a puppy. The website shows it could take up to 7 days to hear from them which seems a bit extreme...wouldn't you want to get your animals into a forever home a little bit quicker than that?! Other adoption centers contacted us the same day we applied. We sent an email 3 days after we applied on a holiday since we were all home, never expecting a reply that day since it was a holiday, because our kids were excited that we finally found a puppy we all agreed upon after losing our golden. We received the rudest reply to our email. When I replied back to them calling this woman's rude response out, I received no reply or apology. I do not believe this organization has their animals best interests in mind. The puppy we applied for is still showing up available. He could have been given a forever home had this organization done what they should have been striving for....finding him a home.

Comments ( 1 )

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Angels on Wheels Animal Rescue 05/23/2018

Everyone who works at the rescue is a volunteer with families, and jobs. We don't have an adoption center, with paid employees to answer the phone. We say it can take 7 days because we check reference, which many time don't get back to us same day, we check vet references and if applying on a Saturday the vet won't be open until Monday. This is all done between work and family. We want to make sure the dog you are applying for is the right match and will be cared thus the reason for processing the application vs just having someone submit it and be automatically approved. We care where we send our animals especially given what we see when placed in a wrong home.

11

Client Served

Rating: 1

My husband I wanted to adopt a dog and we sent numerous emails along with an application and never received even one response. We had our last dog for fourteen years live in a house with a fenced yard and have someone home all day. Almost wonder if this is some sort of scam. I can't imagine you would place very many dogs with this type of response rate. Very disappointed.

7

General Member of the Public

Rating: 1

I had a very abrupt email sent to me, with no reasoning. I applied for one of the dogs. All I got in return was, the board has not approved your application. I sent an email back asking for some clarification. I do not believe this is out of line. I have not received any thing back from them. I believe that is unprofessional and quite rude.

Comments ( 1 )

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Angels on Wheels Animal Rescue 05/23/2018

The only reason we would tell you why your application was not approved as if it was something bad and we didn't want to teach you what not to put on adoption application for the next rescue you apply with.