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GreatNonprofits

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Nonprofit Overview

Causes: Community Improvement & Capacity Building, Philanthropy, Philanthropy, Charity & Voluntarism Promotion

Mission: GreatNonprofits provides tools to enable donors and volunteers to find, review, and talk about great and perhaps also not so great nonprofits.

Results: With more than 1.8 million organizations listed, 25,000 of which are currently reviewed by over 200,000 shared and published personal testimonies. More than 1.2 M people per year visit GreatNonprofits gain or share knowledge about nonprofits.

Target demographics: nonprofits and their community

Direct beneficiaries per year: over 25000 Nonprofits

Geographic areas served: USA and international

Programs: Tools for writing and reading reviews on GreatNonprofits, GuideStar, The Pittsburgh Foundation, CharityNavigator and JustGive.

Community Stories

50 Stories from Volunteers, Donors & Supporters

8

Client Served

Rating: 5

I am impressed with the vision and execution of your mission of providing tools for donors & volunteers to find, review, and analyze non-profits. I like the ability of scanning your 32 Issues categories for areas I am interested in. Clicking on your most reviewed designation, I am able to have at my fingertips some of the most popular non-profits. Browsing the various reviews and ratings within those popular charities gives me a way to validate such charities. Although I need to go to other sites to review the financial statement for the charities I want to research further, you have provided a valuable service to tens of thousands of people. I believe that such information has multiplied into unimaginable good. From a testimonial perspective, your tool has helped a charity I work with. Mary Queen of All Nations Missionary Alliance out of NJ has kept its light under the bushel for 29 years. You might imagine that a group serving tens of thousands of poor spanning 56 countries misht be well knowm. Although our 503 missionaries have known it well over the years, until your greatnonprofits.org 2013 ratings review effort that just ended, few in the world would have known that such a charity existed. This diamond hidden in the rough is getting good reviews because it has delivered 100% of donations it received to aid the poor by taking no salaries and having a founder absorb all operating costs through her sacrifice. Although our many thousands of poor could not vote without internet, you provided a life-changing tool for the world to learn. In MQAN's case, scores of missionaries found a way to give voice and hope to our poor. You have thousands of other non-profits doing good. Your information dissemination tool is surely like multiplication of the loaves. For all non-profits, a big THANKS.

Brittany11

General Member of the Public

Rating: 5

This group is amazing now I no people like me

Volunteer

Rating: 3

it was an amazing experience. Helping people who are in need and seeing that the tiniest things help is incredible. it was the first time i really saw how healing acupuncture is :)

1 Mark40

Volunteer

Rating: 5

As a summer intern at GreatNonprofits, I found the staff to be incredibly amiable, flexible, and helpful. Perla Ni, the founder and CEO, is a great boss and gives her interns a lot of freedom to find projects they are interested in and really takes care of us. It truly is a great place to work and I recommend anyone seeking a summer internship in the Bay Area to apply.

Volunteer

Rating: 5

While interning at GreatNonprofits this past year, I had the opportunity to learn about and experience great nonprofits everyday, reading reviews and researching organizations as well as working behind the scenes as a staff member. I'm amazed at all that the organization does with such a small staff, and they continue to find ways to grow, improve, and extend their reach. Though the organization still has room for improvement and kinks to work out, I know GreatNonprofits will continue to help organizations get their story told and provide this critical tool to the world of social change.

1 craig newmark

Board Member

Rating: 5

People want to help others, and that often means getting involved somehow with nonprofits. We want to find effective ones, and avoid the questionable ones.

It helps to find user reviews of nonprofits.

This review is self referential, in part, to get the word out better. GreatNonprofits does a really useful and good job, and more people need to hear about it.

Previous Stories
1

Professional with expertise in this field

Rating: 5

GreatNonprofits is is great service for nonprofits of all sizes and walks of life. They are like the "Yelp for nonprofits". Folks can rate nonprofits and share their personal experience, so that others can learn about them from more than just the staff and marketing materials.

11

Client Served

Rating: 1

This site is an unmonitored disaster. It has the potential to cause serious damage to legitimate non-profit groups - and probably already has to many. Any psycho with a grievance - real or imagined - can easily create multiple identities and use them to slander the organization and even it's other clients by name with no oversight at all. Take control and monitor this site - or shut it down. You are doing a disservice to all concerned with the mess you have created.

Comments ( 1 )

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eabundy 08/10/2011

Hi Gypsy, Thanks for taking the time to post your review here. We assure you that we do monitor the site and take the issues you mention seriously. We are constantly working towards fair solutions that both allow reviewers to share their honest opinions, and discourage people from abusing the site. - GreatNonprofits

12

General Member of the Public

Rating: 1

I was disgusted to read some of the reviews and the irrelevant comments that GNP allows to be posted about nonprofits.
How is it that GNP's board and advisers have posted their impressive creds and they are party to decieving the public that GNP is like Yelp or Zagat. That's hypocritical.
It is a review site where there are rants and flame wars, personal information and impersonating an officer of the law, bullying, fake posts, lies, anonymous commenters. GNP is not worthy to even wipe the feet of the nonprofits that are under attack that results because GNP can't even carry out a TOU.
It's terrible that the CEO dramatically describes how nonprofits helped her and then she allows nonprofits to be trashed on her review board. She's a lawyer.
The marketing manager who responds to complaints is a 2008 grad with no nonprofit experience. Thats completely obvious. The board of directors has allowed her to run GNP credibility into the ground with her many smart alec emails about how GNP is not responsible.
GNP is a joke. Use Yelp. They earned the reputation that GNP pretends dishonestly to be like.

Comments ( 1 )

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Perla N. 10/04/2011

Thanks for writing a review! We've implemented additional security features as a result of your comments. We collected data about the use of the commenting feature, analyzed the data, and have now restricted commenting to just nonprofits responding to reviews. Thanks for your feedback. But we respectfully want to share some data with you on the overall use of the site. The majority of nonprofits rated on this site find the reviews useful. Over 70% of nonprofits share their reviews with their board and staff. The majority of nonprofits also report that the feedback boosts staff morale.

10

General Member of the Public

Rating: 1

I would give this site zero stars if I could. This site allows anyone to register multiple times and to carry out a vendetta against any site they have had a problem with. Members banned from sites can come here and trash the site they were banned from multiple times.

You do not get a true view of a nonprofit based on reviews at this site due to the above. This site is therefore without value.

Comments ( 1 )

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Perla N. 10/04/2011

Thanks for your comments and suggestions. We've added additional security measures in light of your situation. Thanks so much for writing a review and sharing your experience.

7

Client Served

Rating: 1

What a joke!!! No credibility at all. When a review site such as this has no control over what is written on it - it beggars belief.

Comments ( 1 )

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Perla N. 10/04/2011

We appreciate you taking your time to explain your overall concerns. We have data that we can share with you that shows the reviews are used quite differently than what you may expect. GreatNonprofits enables stakeholders of nonprofits to tell the stories of the nonprofits impact. The majority of reviewers are volunteers of nonprofit and the second largest category are clients served by the nonprofit. Many of the reviews are written by homeless people, by disabled, by elderly, by veterans, and other clients served. And, according to nonprofits who have been reviewed, 70% find their reviews useful and share the reviews with their staff and board. You can watch the video here with our founding nonprofits from Pittsburgh and San Francisco talking about how they use GreatNonprofits to achieve their missions: http://www.youtube.com/watch?v=wcSXqPBoakM.

16

Client Served

Rating: 1

For more than two weeks, I have been complaining to you that my account was hacked. I sent you three emails and wrote a comment here. I complained to you that at least 4 or 5 accounts with my name had been set up to create havoc on the BCO review site. I ask you to remove the duplicate accounts that you allowed. And for that, I get "my" account deleted. Given the lack of interest and the time that elapsed, there's no telling the extent of the hacking that occurred here. I also ask you to go to the BreastCancer.org website and read the comments posted there not the views - the comments. They brag about setting up multiple accounts, because you do not check if the account name is use before you allowed it to be used multiple times. Others joked that you do not require the terms and conditions to be checked. Others discovered that they did not need valid email addresses and bragged about that in their comments. Others discovered that they did not need to do a review at all - they could just harass with the new userid you had given them. Fortunately, while I was waiting two - three weeks for you to show any interest in this problem, I copied what I needed to copy regarding this and the emails that I sent you. There are no words strong enough for your lack of timeliness, indifference, or your incompetance.

Comments ( 1 )

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Perla N. 10/04/2011

Thank you for taking the time to write a review. We have implemented a number of additional security features in light of your situation. Sincerely, GreatNonprofits

Fay Morgan

Volunteer

Rating: 5

I am pleased to volunteer my time with GreatNonprofits.org. I originally helped to beta-test the website by putting up profiles for me and for the charity I work for and working out the bugs. Next I was a "site monitor" to help ensure that reviews met the standards for civil discourse. I enjoy working with the staff; they really care about helping nonprofits tell their stories through profiles and reviews. After my experience I would not donate to or volunteer for an organization without researching them.

4 je55icad

Client Served

Rating: 2

I was initially excited at the prospect of a service for nonprofit reviewing akin to Yelp, which I've enjoyed since 2005. This service has a lot of kinks to work out, though, and I hope leadership arises from within to address its responsibility and accountability to the independent sector.

Specifically, I am referring to the fact that GreatNonprofits will not perform any level of due diligence and reasonable investigation around false, damaging reviews. Let's face it - there are people out there who become upset with nonprofits for any number of reasons and then take it out on the NPO in a public forum to maximize damage. If the complaint is relevant, the organizations I know in the sector (including my own) are usually pretty great about taking accountability. We always want to do better.

In the case of my organization's first review, it was written by someone who wasn't hired for a job. They got upset and wrote a disparaging review of our agency, and of another they were not hired at. The reviews offer no constructive value, they reviewed no other NPOs, nor did the reviewer use a real name (which should tell you something). Based on the "star" rating system, it was our first review, so it made us look like a "one star" nonprofit.

I reached out to the reviewer to get more information and was ignored. I asked the other agency they reviewed to advocate GreatNonprofits to remove the fake reviews. I asked Great Nonprofits twice to at least investigate and remove it, but they merely cited that they were free from liability under Section 230 of the Communications Decency Act of 1996. They also advised me that they will release the user's information with a subpoena. I don't want their information and our agency can't waste resources on a subpoena! I simply want the review investigated by GreatNonprofits and removed when they see that my complaints have merit. It's simple customer service.

I am all for free speech and all constitutional rights. However, prospective donors and funders look at these ratings and make judgments about nonprofits. Situations like the one we experienced can block potential funding. When libelous or slanderous activities damage the reputation of an organization thereby preventing it from positive business achievements, that is also unconstitutional and can be prosecuted by law.

A lot of other agencies have the same complaint, so it's just a matter of time before a rally cry goes up and GreatNonprofits feels serious pressure to change their tactics. If they organized to be a responsible partner in our sector, they need to understand and practice ethics as they have power to affect growth and progress in our communities.

Comments ( 1 )

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eabundy 06/24/2011

Thanks for offering your thoughtful feedback, je55icad. We are always open to suggestions on ways that we can improve our services and our website. As a nonprofit, it's an integral part of our mission to listen to our users and learn how we can do better. We take each request seriously and determined that in this case it would not be appropriate to remove the review since it does not violate our Terms of Use or Community Guidelines (both posted online at greatnonprofits.org/terms and greatnonprofits.org/community-guidelines respectively). GreatNonprofits provides a forum for users to share their opinions, positive or negative. It is our experience that users understand that the web is an open forum and look at the totality of information about a nonprofit when forming an opinion. We encourage all nonprofits who feel that a negative review is not representative of their organization's work to: 1. Use the private message feature to reach out to the reviewer directly. 2. Comment Publicly. This response will then be visible to anyone checking out your organization on our site. 3. Reach out to your constituents and ask them to share their story by writing a review. Again, we appreciate your feedback and will take your comments into account as we move forward and work to improve the experience for all GreatNonprofits users. Thanks, GreatNonprofits

Professional with expertise in this field

Rating: 5

Great NonProfits is wonderful! I have found working with them was a very pleasant and professional experience.

1 Steve M.

Client Served

Rating: 5

Youth Journalism International has found Great Nonprofits a wonderful resource for learning more about our own organization and for telling the world about its activities.
We also have to say a word of praise for how quickly its technical staff fixed a glitch not of its own making. These folks are really good.

Volunteer

Rating: 5

I had the pleasure of working for GreatNonprofits during the second half of 2010, and I truly believe in this organization's ability to revolutionize the nonprofit sector. I spoke to many nonprofits during my time there that raved about GreatNonprofits and the powerful feedback/storytelling tool it provides. Perla Ni and her fabulous team are giving a voice to those most closely touched by nonprofits -- people whose stories might not be heard otherwise. The GreatNonprofits staff is composed of some of the most dedicated and hardworking people I have ever met; their belief in and commitment to the GreatNonprofits mission is a testament to the organization's value.

Mal W.

Board Member

Rating: 5

I've served on the board of this remarkable organization almost since its inception. Founder Perla Ni is an inspiration, and the organization's mission is close to my heart: offering a viable alternative to the financially-based evaluations of nonprofit effectiveness from the self-appointed watchdog organizations.

6

Professional with expertise in this field

Rating: 1

This group allows stalkers and kooks to post false negative "reviews" about any non-profit they like. They are allowing people to harass good groups which help children and animals. They do not enforce their own Terms and Conditions, "You may post or submit feedback, materials, information, ideas, opinions and other content ("Content"), provided that your Content does not: (i) violate a third party's rights, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) contain material that is false, intentionally misleading, or defamatory; (iii) contain material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; (iv) contain images of or links or references to tobacco and alcohol products; or (v) violate or advocate the violation of any law or regulation."

Comments ( 1 )

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eabundy 11/12/2010

Our terms of service, which can be found here: http://greatnonprofits.org/terms certainly do not allow the types of comments alleged above. We encourage all individuals to submit honest opinions. GreatNonprofits is an open forum for discussion about nonprofits, and as such we provide tools for nonprofits and individuals to respond to and comment on reviews. As stated on the previous review, the best defense against "kooks" is to solicit reviews from supporters and people who know your organization well. Members of the public will sift through reviews and dismiss any that seem way out of line. -GNP Staff

Review from Guidestar

5

Client Served

Rating: 1

This site has high-minded words but its actions DAMAGE many great nonprofits. Any kook can write a bunch of lies about a "real" experience and cause real damage.

4

Donor

Rating: 1

Great nonprofits appears to be a politically-motivated group pretending to be a dispassionate, non-partisan charity monitor. The first review received by several very well run conservative groups appear to be merely hit pieces. One on Committee for a Constructive Tomorrow, for example, says the group should lose its tax-exempt status just because it doesn't agree with the global warming orthodoxy. It's donors sure know already about its writings on the topic and the suggestion that the group should lose its tax-exempt status borders on libel. After reviewing Greatnonprofit's funding sources, it appears this could be by design. The funders are a veritable Who's Who of left-wing environmental funders... W.K. Kellogg, Hewlett and others. This group has no credibility whatsoever.

4

General Member of the Public

Rating: 1

I heard about GreatNonprofits today when I read a deliberately mis-leading review you published about the National Center for Public Policy Research. The reviewer claimed the National Center hounded her father, sent repeated junk mail and bankrupted him, and also said the Center wasted its money for personal use. I know from personal contact with the Center and some of its researchers that none of this is true. Their research is impeccable, and they will take the time to talk to me to answer questions. I'm a small donor and get 2 letters a year, at my request. GreatNonprofits makes a big mistake that threatens its own credibility when it does nothing to verify reviews and refuses to delete reviews after provable facts discrediting the review have been given to it.