This review from the Board of WCM is in response to the review below. WCM is here to welcome all clients, regardless of circumstance, serving 30,335 meals to over 70 senior citizens, 295 at-risk youth and providing hunger relief and urban survival services to 2,172 clients in Wilkinsburg, PA. Our goal is for our staff to treat everyone with fairness and courtesy. The WCM Board of Directors apologizes to "upsetresidentinneed" and hopes he/she knows he/she is welcome to visit us again.
We regret that any client would feel that they have been treated rudely or in any inappropriate manner when in need of WCM services. The Executive Director and Board are available to help anyone that feels they have been treated unfairly.
First off this place is located at 704 Wood St in Wilkinsburg, PA. This is a non- profit organization that is supposed to help the residents in need of some type of assistance. Now I can understand that people sometimes have bad days, but I had to call everyday just to be turned down and told to call back tomorrow. This lasted for 2 weeks until I finally just went in without calling. While I was interviewing and showing paperwork to the guy, who is also not to friendly but tolerable, I could hear the women turning down another resident in need. The service is unacceptable and unprofessional. The women that answers the phone is EXTREMELY RUDE, no customer service skills at all and her favorite line is "I dont know, try again tomorrow". The people that are recommended to go there are having financial difficulties and in most situations these are emergency circumstances, and they really dont care to keep turning down people knowing that the program funds run out rather fast.. If you are in this situation and are recommended to go there it may be worth the while to travel to another location.. Hopefully, God willing I will never be in this situation again but if so I will NOT be going back there.. And just a reminder the WOMEN IN THERE ARE HORRIBLY NASTY AND RUDE WITH THE WORST ATTITUDES EVER.. BEWARE YOU HAVE BEEN WARNED!!!!