Whiskers Pet Rescue Inc

Requested to see a cat Dolly on the 10th of November. We said we would come in on the 11th to get her because we couldn't believe how perfect she fit what we were looking for. We were told that the cats got sick and that the shelter was shut down until the 18th. The wife and I have work until the 19th so we couldn't see her until the 20th. We asked to give a deposit, we said we could take PTO, we needed to have this cat. They told us no need they don't take deposits and they would hold her for us until the 20th "no worries no one will see her until you do" (quote from an email to us). We scheduled an appointment for the 20th. We got a call on the 16th, that our cat was adopted out and there was nothing we could do. Through talking with volunteers at the rescue we made it up to the director, who took 4 hours to call us back before telling us there's nothing we can do it's a "done deal because they signed a contract" and that the rescue opened up early and that's why she got adopted out. After explaining to her that in the state of CT verbal and written agreements for services or products is contractility binding, and therefore she BROKE our contract by not letting us see her Sunday, she asked "what should I do then". We asked her to call the family and admit your mistake, tell them they need to bring the cat back and that they can have any other cat for free because that cat belongs to us. Even though it was only 8:30 she said she would call in the morning. It is now 1pm the following day and she has not responded to any of the two messages my wife has sent her this morning. We've known about this cat for a week and someone just swoops in and takes her when we could have had her but this place told us "it's fine we'll hold her". Then the director doesn't have the common decency to admit a mistake and does nothing but try and cover it up. Incredibly unprofessional and ridiculous. If you for some reason want a cat from here, just go in and pick one you can have any one you like apparently. Don't bother looking online and falling in love they don't give a crap enough to hold anything for you.

Follow up: the director responded to us and told us "the cat was adopted end of story", like we were the ones inconveniencing her. Didn't even bother to call or ask about the cat and tried to ghost us until we blew up her phone. Responded in a text instead of calling. 0 accountability or professionalism top to bottom at this place. Go elsewhere there's plenty of other shelters.