I would really love to be a fan. I really would. I know people who work at Westmark CU, whom I very much like and respect; and I like to support locally-owned businesses. But this latest debacle confirms the previous poor opinion I had of Westmark. Bottom line is that I am out of patience and time.
I have spent literally hours on the phone trying to get an answer to a straightforward question: how is a payment to a car loan applied when there is a late fee involved? Without exception, I get a different answer depending on who I talk to (teller, supervisor, branch manager, person the legal department) and so far, all answers are devoid of logic and the math doesn't work.
It appears personnel training is poor, and there is lack of consistency in applying policy. It is maddening to continually get different answers. The upshot of all this is that the customer gets blamed for "not understanding" and no reasonable/rational answers are forthcoming.
As an aside, I waited a week to get information that was promised to be sent via email and snail mail. As it turns out, the information (sensitive in nature) was sent to the wrong email address (huge security concern) after that email address was twice confirmed, and NOT mailed via snail mail as promised. Was there an apology? NOPE.
Based on these experiences, I cannot recommend Westmark CU.
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- EIN 82-0218879
- (208) 523-2722
- 2520 Channing Way Idaho Falls ID 83404-7515 USA
- westmark.org
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Nonprofit Overview
Causes: Credit Unions, Microfinance
Mission: Provide traditional banking services to 55,000 members including consumer loans, real estate loans, commercial loans, checking, savings, deposit accounts and electronic services.
Programs: Granted $210 million in consumer and commercial loans to credit union members.
granted $59 million in first mortgage and other real estate loans to credit union members
provided checking, savings and other traditional banking services to credit members
unrelated business programs of financial services and atm usage fees by non-members