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Veterans Outreach Center, Inc.

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Nonprofit Overview

Causes: Centers to Support the Independence of Specific Populations, Homeless & Housing, Homeless Centers, Human Services, Military & Veterans Organizations, Veterans

Mission: VOC was founded in 1973 as a temporary "Vets Helping Vets" program in response to the Vietnam War. Twenty-five years later, we still help veterans and their families. Only now we help all veterans -- World War II, Korea, Vietnam, the Persian Gulf; those who served their country during peacetime; and the men and women of the Guard and Reserve. Our services include the following: advocacy, benefits assistance, counseling (individual, group, couples and family), crisis intervention and case management, job development and employment assistance, outreach to homeless and at-risk veterans, and referrals.

Programs: Wellness & supportive services: voc offers a portfolio of no-cost services available to all veterans and immediate family members. There were over 2,600 client visits in 2014. Benefits counseling, readjustment counseling, art therapy, temporary financial assistance, housing search, peer mentoring, financial, legal and education counseling are some of the services provided. 100% of those served received case management services ensuring that every client has an individualized and holistic plan to wellness. This program is supported by government grants. Grants received for this program in 2014 totaled $2,631,301.

employment and training programs: in 2014, the employment resource center had over 3,500 visits, where clients received vocational counseling, skills assessment, occupational skills training, resume preparation and/or job search assistance. Voc's professional team of employment specialists assisted in placing 332 veterans in meaningful employment. This program is supported by government grants. Grants received for this program in 2014 totaled $300,000.

housing: the center owns and operates 28 units of housing to serve chronically homeless male veterans. In 2014, one-hundred forty-two (142) male veterans sought emergency shelter. These homeless veterans were transitioned from emergency housing to supportive semi- or fully independent living arrangements. Voc provided certified alcohol and substance abuse counseling as appropriate. Through an agreement with another not-for-profit organization, voc provides off-site case management services to twelve formerly homeless men living in housing units designated for veterans. This program is also supported by government grants. Grants received for this program in 2014 totaled $195,912.

flag store: the store offers a wide selection of flags, accessories, military and patriotic memorabilia for sale with any proceeds going to support the center's programs and services.

Community Stories

4 Stories from Volunteers, Donors & Supporters


General Member of the Public

Rating: 1

I was a resident at the Richards House for several months. Though I have been introduced to many resources, the top management treats us coldly. VOC might be a nonprofit, but everything is about money. I sometimes wonder if the donations have become more important than the veterans. Quite often the homeless vets at the Richards House are ordered to attend public VOC functions so we can be used as human advertisements for donations. Recently, Todd Baxter authorized the Richards House to be used as a training pit for Rochester police department's K-9 units. One day the police arrived and ordered the residents out of the house and commenced to search all the sleeping quarters. There was no explanation from the police or the VOC staff. Furthermore, there were no warrants. Does the 4th amendment not count if you are a vulnerable homeless veteran? Why didn't CEO T. Baxter have the police ransack his home, or one of the board members? Did management assume that because many of us suffer from mental disabilities (PTSD) , substance abuse and homelessness that we shouldn't have a voice nor basic rights under the constitution? Does the right to privacy under the 4th amendment not apply to us because we are too weak and desperate? Why should the veterans be exploited to benefit the establishment? Most veterans have been through hell and back... we came to you (VOC) for help, instead we became your pawns.



Rating: 5

The Veteran's Outreach Center is a great, free-of-charge institution to help any veteran who is in need of help to better integrate in society. They provide services such as housing, financial assistance, job training, and many others. In addition, a Stars and Stripes flag store is available to celebrate any patriotic occasion as well as a great way to contribute to this organization. A e-commerce site is also available at http://www.eflagstore.com/. Please support this incredible organization!

Review from Guidestar


Rating: 5

I have been familiar and involved with the Veterans Outreach Center (VOC) in Rochester over 25 years. It's success in serving veterans of all eras and their families I believe is unparrelled in the entire country. The growth from a shared house offering limited services to now multi building complexes with continual foot traffic shows not only the need for services, but how the VOC has expanded to meet them. Rochester can be truly proud of not only the staff/operations of the VOC, but the volunteers and cooperative financial support of so many organizations the keep it functioning. VOC closes gaps of service for our veterans. One of a kind, it is a one stop veteran's needs shoping. Being a veteran in Rochester, means help is available without charge whenever needed. If you don't know where to start at the VOC, ask for Jocene Henderson ..she will make sure your needs are addressed.

General Member of the Public

Rating: 5

Jocene Henderson of the Veterans Outreach Center (VOC) has been a tireless, dynamic champion for those who served our nation here in the Rochester, NY area. I first met Jocey as a guest at the Veterans Business Council of which VOC is an active supporter. Jocey later invited me to a meeting VOC was working as part of the Help Base Rochester project to engage the faith community of Rochester in HBR's initiative. The VOC is a stronger, more vibrant organization through the direct activities of Jocey and her team. I highly recommend VOC as a charitable not for profit with a focused mission here in the local community.