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2018 Top-Rated Nonprofit

USO of North Carolina

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Nonprofit Overview

Causes: Community Service Clubs, Military & Veterans Organizations, Recreational Clubs, Sports, Veterans

Mission: Strengthen America's service member by connecting them to family, home and country, throughout their service to our nation.

Target demographics: military active duty, National Guard, Reserves, transitioning military, retirees, wounded, ill, and injured, military family and children, families of the fallen

Direct beneficiaries per year: The USO of NC provide 650,000 service connections to our military and their families throughout NC

Geographic areas served: With headquarters in Morrisville, NC, the USO of NC works throughout the state of North Carolina in a variety of locations.While the first USO facility opened in Fayetteville in 1941, the Jacksonville Center opened in 1942 and has never shut its doors. It is the oldest continuously operating USO center in the world. Today, we operate centers in Jacksonville/Camp Lejeune (1942), Raleigh-Durham International Airport (2004), Charlotte Douglas International Airport (2006), Fort Bragg (2008), a Mobile Center (2010), Fayetteville Airport (2011), a volunteer-run office on Seymour Johnson Air Force Base (2012), Fort Bragg Warrior Transition Battalion (WTB) for Wounded, Ill and Injured Satellite Center (2014), Charlotte Military Entrance Processing Station (MEPS) Satellite Center (2015), Jacksonville/Ellis Airport (2015), and a satellite center at the Raleigh MEPS (2018). Another location is being considered for 2019

Programs: The USO of NC has innovative and critical programs and services that fit into four buckets: Delivers, Strengthens, Transitions and Unites. 1. Direct Service Member Support: Deployment and Homecomings, Wounded, Ill and Injured support and services, Rack Packs and Care Packages, Support for Fallen Service Members and their Families, Single Military Programs, Support for National Guard and other responding military during Disaster Relief efforts. 2. Service Member and Family Resiliency: Warrior, Spouse, and Family Reset Seminars, Financial Literacy Workshops, Oxygen Communication Seminars. 3. Transition Assistance: Pathfinder program, a concierge approach to helping service members and spouses through their transition out of the military; Operation: Exit Strategy career transition workshops, Hiring Events, USO of NC Job Board and training seminars for civilian corporate Human Resource Professionals to understand military culture and best hire transitioning service members. 4. Family Support: Emergency Air Travel Assistance, Reading and Study Skills Workshops, Holiday Programs, Community Programs, Story Time and Kidz Korner, STEAM programs; Youth Support and Recreation Programs, and Food Bank and Meal Programs 5. NCServes: NCServes is an initiative that builds community ties by connecting transitioning service members and families with the organizations and people in their area that can help them receive best of industry services and support. Through a partnership of like-minded organizations, the NCServes network provides a coordinated approach to address the needs of military families. In the Central Carolina market, the USO of NC competed and was awarded the position of Coordination Center, serving as the lead organization responsible for triaging the needs of users in the network covering Fort Bragg, the Sandhills, the Triad, the Triangle. In the Coastal market, the USO of NC partners with Eastern Carolina Human Services Agency. A small staff and over 700 volunteers support the mission of the USO of NC

Community Stories

11 Stories from Volunteers, Donors & Supporters

General Member of the Public

Rating: 5

It's all about service members and their families. You can't get any better than that. The people who run it care. There isn't a better non-profit on earth as far as I am concerned.

Volunteer

Rating: 5

This is a truly amazing organization whose team exudes such passion for the military, their families and the overarching public. They provide impressive support and resources and make working with them an incredibly rewarding experience.

Client Served

Rating: 5

The USO of NC helped me during a time I really needed assistance. My husband had returned from Iraq and things weren't the same. We were falling apart as a family. We got to go to their family Reset program and it helped so much. It helped our kids share things they had been holding inside, gave us a chance to have fun together as a family and think about what was different and what was good in our family. We have a better marriage and a stronger family! The USO of NC really understands the service member, their families and they are always there for us. Now my husband is leaving and they are helping him find a job. We owe everything to the USO of NC!

Volunteer

Rating: 5

As a USO volunteer at the Charlotte, NC airport, I get the opportunity to make a difference in assisting our soldiers as they travel. We get many new recruits who have never flown and are a little nervous as well spouses traveling unaccompanied with small children. As an Army veteran and a trailing spouse in my civilian role, I had the opportunity to live overseas and travel worldwide, often with my children. Having a place to relax in between flights or before flights meant so much to us. I love the feeling that in some way I am paying it forward.

Bill G.3

Client Served

Rating: 5

The USO of North Carolina is incredible. I came in contact with the organization every time I passed through the Charlotte airport. I was Active Duty catching another commercial flight for a deployment or business trip. The staff at the counter was always extremely courteous and helpful upon arrival. The USO was always stocked with lots of refreshments and had plenty of space to wait for my flight and watch current news, relax, there was quiet rooms, computer, free wifi, and many more amenities! It is an incredible operation that I've watched as they took great care of our youngest recruits as they were experiencing the USO for the first time as they were traveling to or from basic training. Every time the volunteer spent a gracious amount of time to provide them with a tour of the facilities and what they had to offer. It was always very warming to see how the young individual came to grasp what great selection of snacks and drinks were available plus the comfortable quiet place to wait for their flight.

Aaron M.1

General Member of the Public

Rating: 5

I’m always so impressed with the USO of North Carolina. As a retired Air Force Officer, I visit the USO often while traveling. Not only does the USO offer wonderful services to active duty, retirees and families, they provide a save, clean and comfortable place to rest, recharge and connect with others. The volunteers at the USO are angels on earth. Recently, my son, traveling from Montana to South Carolina, was able to spend time with the great folks at the CLT USO on a very long layover. He raved about how kind everyone was. He said it was like being a member of an exclusive airline club! Thanks USO of North Carolina for being so incredibly awesome!

Volunteer

Rating: 5

Been volunteering with the Charlotte Center since they opened. They remain dedicated to providing hospitality to military members and their families and assisting them in anyway they can.

Advisor

Rating: 5

What an awesome organization. From the time a service member walks thru the door until they leave any of the facilities, they are well served and attended to. The staff and the volunteers know why they are there - because they care - and it shows. Everyone knows about the coffee, but it is so much more than that. The programs they have for not only service members but their families are top notch and they run the spectrum from family/spouse rest to employment help. This is one organization that will never get enough credit in my book. Awesome folks doing one of the most important jobs that I can think of. Truly the Force behind the Forces.

Volunteer

Rating: 5

I travel extensively throughout the United States and drop into the Fayetteville, Raleigh and Charlotte airport USO centers every chance I get. I have always found the staffs to be very professional, courteous and well-skilled in their duties. These airport staffs go well beyond what is required to make sure clients are comfortable and well-cared for. In addition, I take every opportunity to tell active duty military and their families along with retirees about the great service these USO centers provide. Center volunteers are also first class and are well supported.

Client Served

Rating: 5

These selfless volunteers are life-savers. They open the lounge at the airport at ridiculously early hours and keep it open way into the evening for the last flights in to help an endless stream of stranded newcomers to Fayetteville/Fort Bragg. At the (packed) Soldier support center, we're greeted by a terrific staff that will comfort you and your family with entertainment, the internet, family support activities, quiet places, and food. All for free. It's a fantastic organization staffed with even more amazing people.

Client Served

Rating: 5

I lost my job in March of 2018. I came to Goodwill Veterans services and and they had me a temporary job and help with the mortgage withing 2 weeks. They also helped me get into summer class to help hone my skills as I was making a career change. The encouragement they gave me was worth more than any resources they assisted in helping me take advantage of. They kept me from falling into despair as I navigated figuring out how to keep the house and the car as a single mom. Without the assistance both mentally, emotionally, and financially I never would have been able to get through this. I am now employed full time with a job that I could not be more excited about. It is because of all the help from Veterans Services and NCServes.