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2020 Top-Rated Nonprofit

United Way Of Central Jersey Inc

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Nonprofit Overview

Causes: Federated Giving Programs, Philanthropy

Mission: The United Way of Central Jersey provides leadership to create opportunities for a better life for people living or working in our community who are needy, at risk and vulnerable. We achieve this by mobilizing people, organizations and financial resources to create and sustain programs that achieve targeted outcomes and lasting change through volunteerism, partnerships, services and advocacy.

Target demographics: young children and their families

Geographic areas served: Central New Jersey

Programs: Volunteer Income Tax Assistance, the Nurse Family Partnership, and ParentChild+: Family Child Care

Community Stories

36 Stories from Volunteers, Donors & Supporters

1

Client Served

Rating: 5

I've gone to United Way many years now to get my taxes done. They have been efficient, professional and always willing to offer the best advice with my taxes. They also call you back should you have any question for them. I think they're wonderful. And during this troubling time (with the Coronavirus) they went out of their way to accommodate me...as they always do for everyone. A+ .Debbie Marek

Client Served

Rating: 5

I received my direct deposit tax refund today.

This year was more challenging preparing taxes than prior years given the Covid situation.

I for one am very grateful that a safe and effective process was devised by United Way to provide this service.

Although the process took a little longer than prior years, I experienced the same level of professionalism as I did in the past.

I would just like to thank the United Way Volunteers, especially the ones that prepared and reviewed my return, for their dedication and willingness to provide their services.

1

Client Served

Rating: 5

I have been in the program with parents child plus which is sponsored by United way for 5 months. It’s a great program, encouraging family childcare centers like mine by providing educational and age appropriate materials like books and toys and also providing support. Angie Acosta is a wonderful person been in touch with me and making sure we have the supplies well in advance to use them in class. She also provide suggestions if required. In simple words it’s a great program. Thank you so much for giving me an opportunity to participate in this program.

1

Client Served

Rating: 5

This year I went to the United Way to have my taxes done. Fabulous job, very efficient and professional considering the pandemic. I would highly recommend checking them out.

1

Client Served

Rating: 5

They help my kids with their taxes, since they are 18. I found myself a mistake on my taxes, tried to find my account, with out any help... and contact the office, and besides we are on Pandemic, they help me to make the ammendment. We contact, by email, and phone very response, and I really appreciate it their service. Is very important for me because I don't know what to do do.
Thank you UWCJ

1

General Member of the Public

Rating: 5

Earlier this year, I used United Way’s Tax services after my professor mentioned to me how wonderful they are, and he was indeed right! The staff, the volunteers who helped get my taxes done are beyond amazing! Recently I needed a copy of my 2019 tax return and I got it sent to me the very next day. Safe, reliant, and very efficient are words I would use to describe the United Way of Central New Jersey services. Thank you Charmaine and the rest of the wonderful staff and volunteers! I appreciate your hard work and dedication! - Malina J.

1

Client Served

Rating: 5

They were very helpful, made it easy to access tax return without hustle and ease during Covid-19. Very understanding with my time constraints and answered all my questions. Great service. Thank you very much for your help!

1

Client Served

Rating: 5

I actually had an appointment scheduled elsewhere, but it was cancelled because of Covid-19. I called United Way of Central NJ and spoke to Ingrid about my situation. She was very understanding, personable, professional, and reassuring that UWoCNJ would be able to do my taxes. Everything went very very smoothly, even though it was around mid-March! I am sorry to say I did not get any of the other staff's names other than Ingrid, but I found them to professional and pleasant. I will definitely be using UWoCNJ next year. All the staff are an asset to the organization! I say a BIG THANK to all for handling my situation during a stressful time!

1

Client Served

Rating: 5

Gert A. July 10, 2020

My 2019 taxes were done online by the Untired Way. Thank you to the United Way of Milltown, NJ and their staff for preparing my 2019 taxes. They were very professional, understanding and patience. I had problems with some of my files downloading. The Senior Center of Piscataway NJ recommended the United Way. I am so grateful for their recommendation. I will be back next year because I couldn't believe how much I owed the IRS; a small amount. Again, thank you for preparing my taxes and your professionalism. See you next year if it's God's will.

1

General Member of the Public

Rating: 5

I went to United Way in February of 2020. They were so nice and made my experience painless. They were so nice and courteous.
I am hoping to go back to them next year.

Cislyn M.

Client Served

Rating: 5

My first experience with Untied Way CJ in( Milltown NJ )was professional, fast and efficient!
I chose them to do my taxes through the FREE VITA tax program. When I arrived I meet Ingrid , who briefed me on procedures regarding the paper work need to be filled out ,and documents I need to start the process.

I arrived on foot (not by car) and there was a large table and chairs outside the office which was useful to be able to sit and fill out the tax forms provided by UW. It made it more comfortable on the HOT day. I spent maybe 30mins filling out my forms and Ingrid came out of the office to check on me frequently while also taking care of other clients as well.

Once my forms were completed Ingrid reviewed all the information and asked questions as needed for accuracy. I was then told to come back to the office the following week day to verify and sign my tax documents.

My experience and interaction with Ingrid was seamless, pleasant, warm and professional. we also connected culturally as Jamaicans and shared many memories of our sweet Island JAMAICA!

The following week on my appointment back to review, sign and pick up my documents, again I was greeted by Ingrid, The parking lot at the premises was very busy with clients. Ingrid acknowledged me while assisting other clients as I waited patiently for my turn.

While waiting staff member Charmaine came out of the office to help out with the busy crowd as well. Charmaine called me by name as she approached with my tax paperwork in hand. Charmaine asked that I review my completed tax paperwork for accuracy, so there after tax preparer Andrew would go over the paperwork with me via the phone outside of the office.(due to the Covid-19 & social distancing).

I did not have my phone with me that day, so Charmaine offered her phone to me to speak with Andrew. I reviewed with Andrew and in conclusion asked if I had any concerns or questions. Everything was accurate so I had no further questions, but to thank Andrew for his service in preparing my taxes.

My interaction with Charmaine and Andrew was professional, warm and efficient service. I thank you Charmaine for offering up your phone , as I had left mine home.

In closing I want to THANK everyone at the United Way in Central NJ ,( Milltown NJ) for your generous, dedicated and tireless work during this pandemic. We couldn't get our TAXES done without you being there, when many was forced to close during the lock down.

You all are definitely ESSENTIAL workers and my FRONT LINE HEROES!!!!
Special THANK YOU to: INGRID...CHARMAINE...ANDREW....See you all next year....2021
God Bless you ALL there...stay safe , healthy!




1

Client Served

Rating: 5

I highly recommend this nonprofit organization. When my family and I was in a time of need when the pandemic first hit they were really there for us. They stayed in contact every week. Thank you so much for all of your help.

Client Served

Rating: 5

Thank you to the staff at UWCJ-Milltown for their prompt courteous and very professional handling of my taxes. The procedures they had in place because of Covid made me feel thoroughly safe and reassured and yet they were still attentive and patient with questions or concerns even with the stress of the whole situation we are in now. Kudos to the staff!

1

Client Served

Rating: 4

Did my taxes fast and effeciently in a safe manner!

1

Client Served

Rating: 5

Helped me with my taxes for the last 2 years. Very helpful because I wasn't sure how to do it the right way. Everything was explained over the phone before the forms were sent in. And any questions I had were answered.They were even available to help during the pandemic. I got my return very fast.

1

Client Served

Rating: 5

I so appreciate the Tax Preparation Service offered by United Way Volunteers. The process was made easy & felt secure due to the professionlism, expertise, knowledge & courtesy exhibited by members. Thank you so much United Way of Central New Jersey. I will spread the word on what great work you all do!

1

Client Served

Rating: 5

The United Way of Central NJ is one great Non profit for taxes and have wonderful, knowledgeable,and experience people working for them. My family and my experience with the United Way of Central NJ located in Milltown, NJ for the last 3 years is wonderful, especially this year due to the Covid 19 crisis. We couldn't get our taxes done in person and I couldn't do face time with them, so when i called them, they went above and beyond and worked out a system to help my family and myself get our taxes done in time for the July deadline. They had us drop off our taxes at their center in June, 2020, and the wonderful women who work here, Amy, Charmene, and Ingrid made sure
our taxes were done for the July due date. They are 3 wonderful women who were kind, very articulate, and knowledgeable getting our taxes done. These three women made sure we had all the information they needed, and made sure we were 100% satisfied with their work. They sacrificed a lot to make sure our tax needs were met, and I thank them immensely. I want to thank Amy, Charmene, an Ingrid once again for their hard work to accommodate us in these trying times. Thank you "United Way" and "Thank You" Amy, Charmene, and Ingrid from the bottom of our hearts, you women are absolutely wonderful.

Christine, George and Pop George

1

Client Served

Rating: 5

Great program. Everyone was very helpful and professional.

2

Client Served

Rating: 5

Everyone at United Way of Central Jersey was fantastic! They helped me with my taxes; even stayed late to get them done. Their helpfulness was unsurpassed!

2

Client Served

Rating: 5

Tax issues can be very stressful, but this office greeted me with a smile, educated me and gave all the tools I needed to resolve. Anyone living pay check to pay check and/or busy schedule; I highly recommend United Way.

2

Client Served

Rating: 5

Really great service! Very thorough, I recommend this service to anyone who needs taxes filed. Customer service is awesome!

2

Client Served

Rating: 5

I just had my taxes done by this organization. Charmaine Rodriquez did an amazing job for me and I highly recommend her. Thank you for all your help Charmaine!

2

Client Served

Rating: 5

On September 25, 2019 I came to the United Way in Milltown N.J. for tax help. Years 2016,2017 and 2018, Obviously nervous and not sure of how things would turn out. The experts who volunteer there helped me with my taxes and made me feel relaxed during the process. I would sincerely recommend there services to anyone who is in need of a friendly conversation and of course tax help.

Comments ( 1 )

profile

chendersonuwcj 09/26/2019

Greg, we are so happy that we could help and that you had a great experience. Thank you for your recommendation!

1

Client Served

Rating: 5

going into the office,I was worried about my tax status with several years of unfiled taxes. Clear and easy no debt but a fifty dollar return. That is better than owing thousand. Thank you United Way, i can sleep better now.

1

Client Served

Rating: 5

Me gustó mucho Hubo mucha atención .y fueron muy atentos

1

Client Served

Rating: 5

I had put into disability and waited 7 long years to be accepted. I had lost my home by that time and was homeless for 4 years. Just making it through the day with some kind of shelter and food for the day is a lot in that condition. Finally when the disability came I got a home which was affordable. During all this time I had never thought about getting my income taxes done. Ten years went by, I was getting notices from them. I couldn't afford to have them all done.I happened to find out that united way helps a person with this particular problem.I called their number and a lovely lady answered the phone and gave me an appointment. She and others helped me to get all ten of my income taxes done. They put a lot of work into helping me. I can't thank them enough.

2

Client Served

Rating: 5

I WANT TO TELL YOU.THE EXPERINCE THAT I HAD WITH THE TAX WORK WAS EXCELLENT

2

Client Served

Rating: 5

It all started when I went to my usual tax guy, but he botched my tax returns! I called the IRS for help and was guided to the United Way in Milltown, NJ. The staff are super professional and so understanding, I felt like I was sitting with a good friend. I am so glad that it was recommended for me to visit this location, I will definitely be back next year!! If I could give more than 5 stars, I would give a million!!! I really enjoyed my visit ❣️

2

Client Served

Rating: 5

It is a great program, we need more programs like these and credit programs to people like me.

Thank you!

From Richard Carmon

2

Client Served

Rating: 5

I love this place they are very professional and fast they know their stuff and very helpful I will be back

2

Client Served

Rating: 5


I just had my taxes done and I.m very please. My tax preparer was very patient and professional , I will recommend this company to my friends. Thank you so much. God bless You all. Dorita Paniagua.

2

Client Served

Rating: 4

My wife and I are recently retired and having a very difficult time navigating filing our 2018 tax return and the impact of social security and the ACA. The IRS website provided free help to seniors over 65 and I was directed to United Way of Central Jersey. After meeting with the volunteer who did a wonderful job, we were directed to the manager who finalized our return and spent over an hour to do so. We had been seeking the free IRS service for seniors and didn't realize the United Way was intended for lower income (even though our retirement income is well below the cap, our intent had been to seek help for seniors). Nevertheless, the manager and everyone at United Way were very nice and very helpful.

2

Client Served

Rating: 5

I am very pleased with the company. The staff was very pleasant. The company is very helpful.

2

Volunteer

Rating: 5

This organization has been doing a great job with redefining their work to support young children and their families in unique and thoughtful ways. A+!

General Member of the Public

Rating: 1

So my fiancé goes to get her taxes done on 4/9. On 4/11 she decides to have another party complete them so she attempts to get them back. She is told no and they are already prepared and will file an extension if need be pending a document. The deadline is today 4/17. No one has returned a phone call, an email...nothing after 6 or 7 attempts at reaching them to obtain a status as to what is going on. Is this place for real??? This has to be fraud? Refusing to give back personal tax docs and then not having the decency to get back to someone after refusing and saying your taking care of it!!!! HORRIBLE

Professional with expertise in this field

Rating: 1

One of the most poorly run organizations I've ever encountered. They don't seem to have any comprehension of what their role should be.