I have been in Shepherd's Cove now for 6 months, The staff is the worst I have ever seen in any government service building. They lie, start trouble with you, pit you against one another just so they can write you up and give you a notice to exit the program. The food makes you sick and clog you up., the food is high in soldium and MSG. The water needs to be tested by the government, it is contaminated and can not be drunk. Please replace the water fountain on the 2nd floor. The case workers says they are there to help but they work against you. It is already stressful to be homeless, do they have to add to it, as well. The only good thing about Shepherd's Cove is that you have a pillow to lay your head on, other than that, it is unhuman. I will give them a one, only because there is no other star that is below that.
Review from Guidestar
United Community Against Poverty is the worse organization that I came across. I have worked at several organizations and I never seen one that operated so unprofessionally. They will tell a client that they are approved for utility assistance but won't send a check until 3 or 4 months later. You don't provide services like that. These clients depend on these services. It's so much bickering that goes on with staff. What this place need is new management and a good audit review from the Department of Social Services and from HUD. These two departments need to review UCAP's client files page by page and then they will find out the truth. It won't hurt to audit their financial records also.
I went to UCAP thinking I was going to get some assistance, instead I have just been ignored for the last 2 months!!!! I did all that was required of me, and attended the necessary workshop. I was in the process of trying to move into an apartment with my 3 yr old child, had a deadline to move out of my current residence, which has come and gone by now. I have called and left at least 20 messages with the housing counselor, and only got 1 return call 3 weeks ago, and then she said she will have more information for me in 2 days. It has been another 2 1/2 weeks now and i just get her voice mail. UCAP is not helping me and now my daughter and i will have to go and stay at the shelter. Thanks for all your help UCAP!!!!!!!! Makes me think Jack Johnson was running the show....