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Tri Lakes Cares

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Nonprofit Overview

Causes: Emergency Assistance, Human Services

Mission: Tri-Lakes Cares is a community based, volunteer supported, resource center whose purpose is to improve people’s lives through emergency assistance, self-sufficiency and relief programs.

Results: From our beginnings as a small food pantry and thrift shop in 1984, we have grown to become a comprehensive human services agency serving the Tri-Lakes region of Colorado. While this region appears affluent, there are hidden pockets of poverty in which households must choose between putting food on the table or keeping the lights on, between getting medical care, clothing, and school supplies or paying the rent. Tri-Lakes Cares resolves these difficult questions by providing free access to basic human services to income-qualified residents of northern El Paso County (those earning 185% of federal poverty level or less). Last fiscal year (October 2015 to September 2016), TLC provided 12,409 service visits, benefiting 1,619 people in 585 households, including 574 children/youth, 199 senior citizens, 54 veterans and 189 individuals living with a disability. We provided the following services to our clients and the community: * 62 households were helped with rent or mortgage payments to prevent families from becoming homeless. * Over 235,065 lbs of food were distributed to those who were hungry, including fresh produce, dairy products and other perishable items through various food pantry program * More than 600 patient services were provided to 171 individuals by the Neighborhood Nurse Center and the Volunteer Medical Clinic treated 28 patients * A total of 370 holiday food bags were distributed for Thanksgiving and Christmas and 276 children and 79 senior citizens received gifts through the Giving Tree program * 93 households were helped to keep the lights and heat on, or received help with other utility payments like water bills * 135 school children (K-12) received grade-appropriate school supplies, valued at $6,751, to help prepare them to learn in school Through client surveys, we have found that: • 47% of individual surveyed said they would not be able to meet their family’s grocery needs without the help of TLC’s pantry; • 68% of individuals surveyed reported an increase in overall health by using the Neighborhood Nurse Center and Volunteer Health Clinic; and • 72% of Getting Ahead graduates reported an increase in their stability regarding resources including finances and feelings of safety.

Target demographics: low-income individuals and families who live at 185% of the federal poverty guidelines or less who live in TLC's primary service area.

Direct beneficiaries per year: 585 households impacting 1,619 individuals including 574 children, 199 senior citizens, 54 veterans and 189 individuals living with a disability.

Geographic areas served: the Tri-Lakes Region of Colorado (northern El Paso County) and selected areas of northern Colorado Springs

Programs: Food, clothing, medical assistance program, financial assistance for rent (to prevent eviction), utilities (to keep lights and heat on), transportation needs, and self-sufficiency programs including Getting Ahead classes, financial budgeting classes, post-secondary education or professional certification and childcare.

Community Stories

67 Stories from Volunteers, Donors & Supporters

Volunteer

Rating: 5

As a volunteer, I can confirm that this is a great organization which treats their clients with respect and empathy. They are a wonderful, fundamental part of this community, assisting clients in their daily needs.

Donor

Rating: 4

I was new to the area, so Haley and Francisca took time out from their busy schedules to provide a tour of the Tri Lakes Cares facility in Monument. I was very impressed by how much they do for the people in their community, including assistance with food, health care, case management, job search, rent assistance, gas vouchers, school supplies, and even oil changes (and this is only a small part of their work). Thanks to the staff and volunteers for all they do.

Client Served

Rating: 5

Tri Lakes Cares was there to help me when no one else would! They helped me to stay in my house and get us back on our feet so we could be self sufficient again. Without TLC my family and I would have been on the streets. I can't thank them enough for what they have done and continue to do!

1

Volunteer

Rating: 5

The outreach and the caring is tremendous, as a volunteer i am never at a loss of positive things to say about this organization. I can honestly say that they do everything possible to help and assist the folks that need it the most. The one thing that I see that makes the difference is the Getting Ahead program that is offered. This innovative ideas teaches how to break the cycle of poverty and guides those who take the class on a successful road to self sufficiency. Not only does this organization give back to the community but they are committed to making it a better place for everyone. All I can really say in the end is Thank you!

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Volunteer

Rating: 5

I have been a volunteer at TLC for over three years and have seen first hand the impact this organization has on its clients. I have seen them implement a new program called Getting Ahead and have witnessed the impact this program has had on clients and heard their stories of this life changing program. Tri-Lakes Cares always puts the clients first and the amazing part is how many staff are local and are committed to their community. I appreciate how we as volunteers get to know the clients, hear their stories and see the impact this organization has!

EW

1

Client Served

Rating: 5

My family was struggling with finances and on a whim, I stopped into Tri-Lakes Cares. They helped my family with supplemental groceries which allowed that money to go toward other necessities. Poverty can strike anyone at any time, and Tri-Lakes Cares is ready to meet their needs. No one should be stressed about finances, or wondering how to feed their kids. TLC is a wonderful blessing to Monument and the surrounding area.

1

Client Served

Rating: 5

My son and I joke this organization should be actually called, Tri Lakes Really, Really, Cares. No joke though. It's the truth! They really do care. Every staff member and volunteer has their clients best interests at heart. It shows in their interactions, creative problem solving and support. Much more than a food pantry. Tri Lakes Really, Really Cares has come alongside myself and my children during hard times. They have helped to teach us how to stand on our own feet. From medical care and health education to scholarships for continuing education to budget counseling to food and emergency assistance, this organization truly helps individuals and families work towards self-sufficiency. No one likes to admit they are struggling (at least I don't!) and everyone with this organization has contributed to giving me the confidence and possibility to succeed! Thank you Tri-Lakes Really, Really Cares!

2

Volunteer

Rating: 5

I have been a volunteer at Tri Lakes Cares for about a year and a half. I have lived in Monument for 25 years and was aware of TLC (appropriately named!) but my eyes were really opened when I started volunteering. The first-class staff and the wide range of caring volunteers makes it a top-rated nonprofit. I am absolutely amazed at the wonderful services this organization makes available to the local residents. The amount of great assistance TLC provides to those truly in need is most heart-warming. The sincere appreciation shown by those partaking of the TLC services is so genuine and moving that it is a joy to behold!! I will continue to volunteer at this outstanding organization and have made it a regular recipient of our monetary charitable donations.

1

General Member of the Public

Rating: 5

I don't have personal experiences to share about this organization but I have witnessed it's efforts in the community through my work. While interacting with clients of my own, they have shared with me the benefits they have received through Tri Lakes Cares. This organization really makes a difference for those in need long term and even for just a little while.

2

Volunteer

Rating: 5

I'm a volunteer at Tri-Lakes Cares. Moving to Monument two years ago, I had no friends. I'm a senior citizen & volunteering at Tri Lakes Cares has benefited me as much as the clients they serve. I look forward to interacting with the many clients every Monday. Their appreciation to the organization is heart warming & I enjoy helping them.

2

Volunteer

Rating: 5

I have volunteered here for the past year. I am proud to be a part of this team that cares for the needy in our community. They do a great job of managing their resources.

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Volunteer

Rating: 5

I've been volunteering with them for a few months now. I appreciate how they treat their clients with dignity and respect and really enjoy helping members of our community.

1

General Member of the Public

Rating: 5

Tri-Lakes Cares is always there for people in need. They provide outstanding service to members of the community who have fallen on hard times by getting them food and many other resources. My wife and I will continue to support them and hope others do too.

3

Client Served

Rating: 1

I choose to leave my name anonymous just because I don't think it's important. I believe was important is the message it's self. I'm a client at tri-Lakes and have been for over a year and I just wanted to write a quick review about something I witnessed today and a few other days. I tend to visit the pantry on Thursday and I don't always see these two individuals who I believe are sisters but when I do see them I noticed that a few of the staff members tends to be very nasty to them and I feel it's because there are women of color no I typically wouldn't say something like that but I don't notice he thinks staff members talking to others people that way who happened to be Caucasian women like myself .and I think it's horrible how they're treated and that someone hasn't stepped in to stop the few staff members who tends to speak to these two individuals very nasty now I must say I've never noticed either one of them be rude to anyone however it seems like the staff is rude to them at least when I have been there. Again I typically wouldn't do this but I have noticed it multiple times and I just think the public needs to be aware of what I've seen and I believe many others have seen and afraid to speak up on because I've had this conversation with another client a few weeks ago about the issue now again I only say this because the clients are predominantly Caucasian actually I think I've only seen these two Women of color coming to the pantry. so I hope this review gets out and make people aware that this is not OK and we must treat everyone equal because were all the same. Please forgive me if I've missed spelled any words I'm not that creative spelling or writing things like this

Comments ( 1 )

profile

developmentmanager 11/28/2016

Thank you for your comments and concern. We strive to be respectful of everyone who comes to Tri-Lakes Cares, treating them with the dignity they deserve. However, sometimes there are prior situations or previous interactions which occurred that are not general knowledge which may dictate what someone sees. If you see behavior that concerns you – whether it is a client, a volunteer or a staff member – please do not hesitate to let Kim, our Operations Manager, know. Please rest assured that as a client, you will not be penalized and denied services. Comments by clients, volunteers or staff members will remain anonymous.

1

Board Member

Rating: 5

I volunteered for several years before joining the Board of Directors and I still volunteer. What impressed me most was the personalized service and the way TLC treats all the clients as family. All you have to do is watch a few testimonials on the TLC website and you'll know exactly what I am talking about.

Volunteer

Rating: 5

Tri-Lakes Cares is such a critical resource to folks in the community that need help every once in a while. They have so many programs that people can utilize and are able to reach so many people. I will continue to support them as they help my community.

General Member of the Public

Rating: 5

I have been a Tri-Lakes area resident for over 35 years and Tri-Lakes Cares has been a part of this community for just as long. I have friends that have found themselves in difficult situations at times and I have seen the support and relief Tri-Lakes Cares offered to them. I feel a sense of security knowing we have an agency such as this in my community in the event I find myself in a difficult situation. The company I work for has done many food drives for Tri-Lakes Cares and when we are doing the drive I hear how highly folks speak of this agency. Great job Tri-Lakes Cares!

Volunteer

Rating: 5

Monument is a small town but it has a BIG HEART called Tri-Lakes Cares! I have volunteered here for 10 years and have been amazed how the services and scope have grown. I have always been impressed with the way each client is treated with care and dignity. I look forward to the days I spend with this great community asset.

Client Served

Rating: 5

I was a relocated retiree from NYC and I was usually a Volunteer to Social Agencies like this.

This group came to my rescue when I lost my only 2yr old daughter - Ruth Anne just before 9-11 tragedy.

Their building was originally to have been funded by my assets when my ex-wife took the $500,000 funds for the Future dedicated Senior Center and Child Day Care center...
Instead we need to thank all those individuals who Care for Others...

Despite my troubles this social organization came to my rescue.
It is a public and privately funded organization that reaches out to all who are troubled both financially, medically and distributes food to the Needy.

My church had originally made land available but they eventually built their organization into this current 2 story structure now on Jefferson St.

There is a Pikes Peak Workforce satellite office in this small structure, Tax Preparation office and Medical supply area.

Emergency FOOD is made available for those who Apply as well as delivery when needed

Without their outreach to the Needy, this retirement community would fade to obscurity..

I am a County Community volunteer and this organization helps me to exist and thrive.

People see me around the City, town, county, state and my missionary role...
also as a media reporter and singer.

I gladly return to others what help they give me and more...

Bill

1

Volunteer

Rating: 5

Tri-Lakes Cares is a wonderful organization in the Tri-lakes region helping those in our community who find themselves in need. Tri-Lakes Cares offers emergency services, relief programs and encourages clients to move towards self-sufficiency. The staff and volunteers have a heart for service, community and helping others. We are grateful to Tri-Lakes Cares for everything they do for our community.

1

Volunteer

Rating: 5

The people of the TRI Lakes area are a FAMILY......and family takes care of family.....I am a pantry volunteer that's bags groceries for clients and senior clients.....Extremely rewarding to be part of the TLC organization....Thanks to the supporting businesses and donors, PT/FT staff, all clients, and all volunteers........I highly recommend becoming a volunteer and become a part of our family.....

2

Volunteer

Rating: 5

I have volunteered for Tri-Lakes Cares for about 4 years. The changes I have seen have been amazing. The help they provide for the Tri-Lakes community cannot be measured in money. I am humbled by the gratitude of our clients. On days when we don't have as many donations in the food area they still say "thank you for what you have"! The organization no only distributes edible food, but also advice, a shoulder to cry on & a hug & pat on the back when forward strides are made. It is an amazing organization & I leave my volunteer position every time with a feeling I have made a small difference.