2024 Top-Rated Nonprofit

Tri Lakes Cares

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Nonprofit Overview

Causes: Emergency Assistance, Human Services

Mission: Mission: Empowering families and individuals to reach toward a better tomorrow. Vision: We make a difference in the lives of families and individuals during their time of need. Through a client-centered and individually tailored approach, we help clients gain a greater stability. An open-mindedness to creative problem solving and resourcefulness drives our work. It is our belief that everyone should be treated with respect, compassion, and dignity.

Community Stories

168 Stories from Volunteers, Donors & Supporters

runner26.2 Volunteer

Rating: 5

04/25/2025

I am proud to support Tri Lakes Cares (TLC) and the amazing work they do each day to help those in the community. I was initially aware of their efforts through local food drives but didn't realize the magnitude and depth of the support they provide. They stand in the gap so those who need additional support but may not get other assistance can maintain their level of dignity - which to me is the core of their purpose.

As a volunteer I am able to see first hand the impact of the services provide, why it is needed so much and the good that is performed every single day.

Racquelg Professional with expertise in this field

Rating: 5

04/25/2025

When we first moved to this community with our three children, we felt like the possibilities were endless. But when the job my husband was promised fell through, we found ourselves without income and unsure of where to turn. It was my son’s first grade teacher who first referred us to Tri-Lakes Cares—and they said yes when we needed it most.

Over the years, through life’s ups and downs, Tri-Lakes Cares has shown up for us. They stood by us during our most difficult times, and even supported me when I began my own nonprofit helping families after the Black Forest Fire.

Today, I’m honored to run my own organization, HardBeauty.life offering recovery support services, and I’m even more honored to be able to give back to Tri-Lakes Cares—the place that once gave so much to me.

Nirkin Client Served

Rating: 5

04/12/2025

Tri-Lakes Cares is a fundamental life saving nonprofit for my family. Without their existence, I honestly do not know where we would be trying to keep my family healthy. I go home with bags filled with Groceries for at least a weeks worth of food and that is so important and helps stop the worry on one platform, especially now in this present Administration where it is even harder to get ahead.
The staff and volunteers at Tri-Lakes Cares are so helpful in all matters not just groceries but other day to day needs, they never judge and for myself never thought I would need this assistance at all but climates change and I am so thankful that they are there. A HUGE thank you to everyone at Tri-Lakes Cares and to the people who donate and sponsor them.
The continued help is needed so much in our community.

dadejong Client Served

Rating: 5

04/10/2025

When I needed help Tri-Lakes Cares was there for me in a big way. They were kind and let me know that it's OK to ask for help. That support helped me get through a very hard time in my life. I had an immediate need after a health crisis and found them. They walked me through all the steps of how to use their food bank and other services that they provide. Everyone is so friendly and knowledgeable it made it easy for me. When I was close to homelessness they gave me information on organizations that could possibly help and helped me get in touch with the right people. I couldn't believe the food store, it was so important to be able to pick my own food and not just receive a set box with things I may or may not be able to eat. Sometimes they even have Organic! This makes it fun and is a way for me to socialize a bit. They also have sundries that you can choose from and even a store section with different items to choose from sometimes clothes, books and holiday items, you never know what will be there. The empathy and support of the Case Managers made it easy to get support whenever anything came up in my life. I am happy to say I am not homeless and healing both physically and mentally and they had a lot to do with that. Thank you TLC for being there when I needed you.

deleimy Volunteer

Rating: 5

04/01/2025

Volunteering at Tri-Lakes Cares is the most rewarding part of my week. It feels so great to invest in my community and know that my time directly helps my hardworking neighbors and seniors in our community. I enjoy the interactions with our neighbors greatly and learn from their resiliency and from the kindness they return on behalf of all the center does to keep families out of homelessness. Keep up the great work TLC!!!!

Previous Stories

Volunteer

Rating: 5

02/15/2024

I became involved with Tri-Lakes Cares through corporate sponsored service days and was immediately impressed with the community services provide to our Northern El Paso county residents. The staff is immeasurably dedicated and have found multiple ways to support the community beyond the food bank alone. This led me to sign up as a more permanent volunteer. Since the ‘Harvest of Love’ in 2023, I have been blessed to participate in multiple events and see first-hand the extreme generosity of the Tri-Lakes community. It is an honor to be part of such a wonderful program and community!

cfpmomme Volunteer

Rating: 5

03/23/2025

Tri-Lakes Cares is beyond a wonderful organization. Beginning with Haley and each and every single staff member and volunteer, it is an organization filled with love and true, true caring, compassion and dedication for the people and the community it serves. I have lived in the community for 32 years. Within two weeks of retirement, during the height of the Covid-19 epidemic, I walked into TLC to see if I could be of assistance. To my delighted surprise, they were able to put me to work that very moment and I have never looked back. My favorite memory of that very first day, was bagging groceries for our neighbors. Due to Covid outbreak restrictions, people were not able to come in and shop for themselves, so we did their shopping for them. While bagging produce, I came across a tomato that did not look terrible, but it did not look like something I would serve on my table. When I asked what I should do with it, I was told to put it in the "piggy bin"....only to find out that not only does TLC care for our human neighbors but their pets and farm animals too! I could not have fallen more in love with an organization than I did that very day in that very moment. While TLC does send the not quite up to par for human-consumption fruits and vegetables to an animal farm, they/we also, each and every week, have cat and dog food for our neighbors to take home with them to feed their own loving pets! Come on, does it get any better or more caring and thoughtful than that!!??? No, it really does not! TLC also has an on-site Community Nurse to assist, as needed; as well as certain types of durable medical equipment on hand, which can be checked out by anyone in the community needing it, using an honor system to return it when no longer needed. Lastly, TLC hosts and/or is a partner of many, many annual events that benefit the community and the children in the community. To name a few I am personally involved with: The annual Backpack Bash to make sure that the kids from elementary, middle and high school have a new backpack filled with everything they need; they can even get a spiffy new hair cut just in time for going back to school...and so much more; the annual Palmer Lake Kids Fishing Derby; annual coat drive; the North Pole Craft Fair; the Empty Bowls Dinner silent auction, as well as the oh so phenomenal Holiday Giving Tree program, which allows our neighbors to request gift cards and/or gifts to help to ensure that their families enjoy a wonderful holiday season! I absolutely adore and love TLC and everyone I 'work' with as well as the neighbors we are so honored to serve. You will too, I promise!

mds180 Volunteer

Rating: 5

03/23/2025

When I retired in the Spring of 2022, I was looking for things to do that helped me give back to the community in any number of ways. We had philanthropically supported Tri-Lakes Cares in the past and there was now an opportunity to give back to them in a more personal way by volunteering on a weekly basis. It is a great team to work with and am able to see firsthand how much TLC is able to provide support and assistance for our community neighbors. The need continues to grow in these turbulent times, and TLC is a critical and integral part of where we live.

Previous Stories

Board Member

Rating: 5

02/06/2024

I have been a volunteer at Tri-Lakes Cares (TLC) since October 2022, and a newly elected member of the Board of Directors since July 2023. While a member of local community for 20 years, I had to wait until my non-work schedule afforded me the time to give beyond philanthropic support. This is an amazing group of people and proud to be a part of the team.

But this is really about the people we serve. As we have seen, it has been a tough couple of years due to the pandemic and economic conditions. And ~1600 individuals benefited from the breadth services that TLC provides to the community here, enabling them to "reach toward a better tomorrow." While many view us as a local "food pantry," TLC is so much more than that. There are so many ways that this team is there for others. But we could not do this without the support of our volunteers, the staff, the Board, the businesses who support TLC and those that make donations of all kinds.

This year is the 40th anniversary of TLC. It would be an amazing thing if we were not needed, but we are. And until that need goes away, here is to another 40 years of supporting those who need us.

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jshane4846 Volunteer

Rating: 5

03/21/2025

I have been involved with TLC for over three years as a volunteer in every aspect of their Services. They serve the area with Compassion, Care, Patience, and of course Love. They appreciate every volunteer and make sure that you know it. I have voluntered with many non-profits in Colorado Springs and can honestly say this organization is the best one I have helped with. Plan to volunteer for many years into the future.

epicsteintlc Board Member

Rating: 5

02/28/2024

TLC does so many good things for the community of Monument. The respect and dignity given to its clients, the positive feeling that volunteers get for helping people, and the sense of a community “family” that just continues to grow as we help one another. I am so proud to be a part of this dynamic organization!

RSCHUR Board Member

Rating: 5

02/16/2024

I have known about Tri-Lakes Cares since I moved to Monument in 2002. After getting involved in the Chamber, I learned much more about Tri-Lakes Cares and the amazing work they do for the community - helping neighbors during their times of need, and in so many different ways. My wife and I became supporters, volunteers, and advocates.

My admiration for this organization is so great, I joined the board in 2021, and haven't looked back. I'll continue to serve and volunteer as long as they'll have me.

mjk521 Volunteer

Rating: 5

02/16/2024

I started volunteering at Tri Lakes Cares (TLC) in September 2023. I’ve found that the staff and other volunteers are individuals who are dedicated to assisting people who have encountered difficult times and need some help in their lives. TLC is a true asset to the community.

cstickel Professional with expertise in this field

Rating: 5

02/15/2024

I have been a community partner with Tri-Lakes Cares through Penrose-St. Francis Health for almost 10 years and have been impressed from the very start with the comprehensive services that TLC provides under one roof. As neighbors come through the door looking for help with food, they are greeted with a welcome smile and are offered so much more, including assistance with housing, utilities, transportation, medical, and other help. I love the way TLC offers space to organizations like Penrose and other assistance organizations who are onsite to meet with clients to help with mental health counseling, insurance navigation, aging resources, education and coaching in diabetes and nutrition, social benefit programs, budgeting, legal assistance, and more. TLC is a one-stop shop for so many people, most from northern El Paso County, who would otherwise fall through the cracks! Keep up the good work!!

CODeb Volunteer

Rating: 5

02/15/2024

I have been a volunteer at TLC for almost a year and a half. My main job is stocking the food pantry, but I have helped out with multiple things from loading and unloading silent auction donations from TLC to the Empty Bowls Event (an amazing event TLC benefits from), to packing food bags at the grocery store for the Buy-it-Forward food drive, etc. The staff and other volunteers I work with are hard-working and dedicated to helping our neighbors in need. It takes a village and we have so many people to be thankful for who help us along in helping others. We will forever be in need of more people, companies and organizations who are willing to lend their support.

H00tmeister Volunteer

Rating: 5

02/14/2024

I have been volunteering off and on now since at least 2016. I started labeling cans for Harvest of Love a much-needed program for our community that helps stock our pantry during the year.
Then, I started back on a regular basis in the pantry and now help with their Snack Pack Program for school kids no knowing where their next meal is going to be. With almost 500 school children in this situation, it is heart breaking but at least I feel I can help in some small way.
An annual fundraiser that I have volunteered on for several years is: Taste of Tri Lakes Cares - which is kind of like Chopped, but on a local level that helps bring the community together and raises awareness of the many great programs that Tri-Lakes Cares offers like rental assistance, utility assistance, car maintenance, school supplies, health and food and many more.
When it comes to Tri-Lakes Cares it truly takes a Community!

Previous Stories

Volunteer

Rating: 5

04/02/2021

TLC continues to amaze! During the pandemic, TLC has gone over and above to help those in need in our community during times of uncertainty. The numbers continued to rise on the clients that need assistance during the pandemic and they continued to be able to supply everyone with the much needed essentials. The needs continue with the Snack Pak /Grab and Go and our Seniors in need. Each week, TLC meets the demand. Great job TLC!

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UniqueCOguy Board Member

Rating: 5

02/06/2024

I’ve been a board member and supporter of TLC for years. This organization does so much good for the most vulnerable in the region. Excellent leadership and client centered focused, TLC truly is a great nonprofit!

MCrespin Board Member

Rating: 5

01/26/2024

As a board member of Tri-Lakes Cares for over four years, I can confidently say that this organization stands out as the most incredible non-profit I've ever had the privilege to be a part of. Having volunteered and served on various boards, Tri-Lakes Cares truly distinguishes itself through its unwavering commitment to its mission and the tireless efforts of its exceptional staff and volunteers.

Tri-Lakes Cares has become a vital pillar in our community, addressing the pressing needs of individuals and families with unparalleled dedication. The impact of their work is not only visible but deeply felt, creating a sense of unity and support that resonates throughout the Tri-Lakes area.

The organization's staff and volunteers are the driving force behind its success. Their commitment to the mission is inspiring, and their tireless work ensures that Tri-Lakes Cares consistently provides the services our community desperately needs. It is heartening to witness their passion in action as they go above and beyond to make a positive impact.

Tri-Lakes Cares is a beacon of hope and dedication in the non-profit sector. As a board member, I am proud to be associated with an organization that consistently exceeds expectations and continues to positively impact the lives of those it serves. I wholeheartedly recommend Tri-Lakes Cares to anyone seeking to support or get involved with an organization that is truly making a difference in the community.

Previous Stories

Board Member

Rating: 5

03/30/2022

As a child my family benefited from similar services that are offered by Tri-Lakes Cares. Fast forward, having the capacity from both financial and time perspectives, I am now positioned to give back. After researching organizations I quickly became intrigued by the lives TLC touches every single day. From supplemental food programs to financial assistance, from medical services to the getting ahead program, and from holiday programing to auto repairs, TLC provides a much needed service to our community. I am honored to serve on the Board of Directors for such an organization.

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JohnRC Volunteer

Rating: 5

01/13/2024

Tri Lakes Cares is an essential human services organization in Monument, CO. I have been volunteering with them for over 10 years and have witnessed growth and development that changed and expanded as the needs of the community has changed and increased as well. They have accomplished their mission due an extraordinary staff, hundreds of dedicated volunteers, and superb leadership. They are currently looking to expand as the needs in the community have increased and as a testament to their popular success.

trujimeg Client Served

Rating: 5

03/27/2023

Tri-lakes is heaven sent most amazing helpful people IHave ever met.they help with fresh food .They good above and help anyway they can.They are sent from god im truly greatful.thankyou so much gbu you and your families

JKCinMonument Client Served

Rating: 5

02/10/2023

We first moved to the Tri-Lakes area without jobs to support a relative without long to live. Tri-Lakes Cares provided my family with services, connections, and resources with an emphasis on supporting our human dignity. Now we are in a strong place to support our community and one of the best ways we can do that is through TLC! What a wonderful resource in our community!

Larosarestaurant Volunteer

Rating: 5

02/08/2023

I appreciate the work and community driven efforts of Tri-Lakes Cares. There are folks who need help and we are so fortunate to have an organization like TLC, who administers such wonderful programs. I have in the past, prior to covid, had community Christmas Dinner for those who needed companionship or were not able to provide a xmas dinner. I volunteered in their Christmas Giving Tree program, at my restaurant, to provide gifts for those who would not have a merry one. They would spread the word amongst their clients, it was a wonderful partnership. I support Tri-Lakes Cares!!

phelpsmp Donor

Rating: 5

02/08/2023

Tri Lakes Cares has my support. They continually strive to meet the needs of people in this community. Please donate to this worthy organization!

smstx9 Volunteer

Rating: 5

02/08/2023

My daughter graduated from PRHS and now attends the D38 transition program. She and other students in her program go weekly to Tri-Lakes Cares and put together snack packs. It’s one of her favorites days of the week. It’s a great organization that gives back to our community in so many ways.

crystaldillon Client Served

Rating: 5

02/08/2023

I have seen Tri-Lakes Cares be there for so many in our community including friends who have needed them. They do many different things for people depending on their situational needs. I am proud to live near this great organization, and I know they’ll be there for me if I ever need help.

jhowald Donor

Rating: 5

02/07/2023

Tri Lakes Cares is much more than a food pantry. They get to know their clients and they provide health care services and help them address the real cause of their need for assistance. They do their best to help their clients keep working—for example, they will help them keep a vehicle running so they can get to their job. They have different strategies to help people who are temporarily in a bad situation versus clients who are suffering from generational poverty. They treat their clients with dignity and help them build self respect. They are truly good neighbors.

monument1 Client Served

Rating: 5

02/07/2023

My husband and I have been clients of TLC for a few years. They have been there for us when we have needed help with our vehicle. TLC has helped with our health bills and provided emotional support, food and medical equipment during our times of need. This organization is an integral part of our community and is always there when you need some support.

1

Julespinehill Donor

Rating: 5

02/07/2023

We support this amazing organization through donations and attending their fund raising events. They contribute so much to their community, and provide much needed assistance whenever possible.

1

Monument Volunteer

Rating: 5

02/02/2023

Great organization to help the community. Please support them

Previous Stories
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Volunteer

Rating: 5

02/10/2019

I have been volunteering for a number of years. The staff is wonderful ,caring and they always treat the clients with respect.
Great organization!

1

bretbret Volunteer

Rating: 5

02/02/2023

Great organization which is providing food and services to those who are struggling with their finances and living situations.

1

NS78 General Member of the Public

Rating: 5

01/21/2023

Tri-Lakes Cares is an organization filled with people who care about the well being of others and our community. I feel confident every time I refer anyone to Tri-Lakes Cares that they will be treated with respect and care.

1

mollyford Volunteer

Rating: 5

01/20/2023

I am a long time volunteer at Tri-Lakes Cares. I have seen the tremendous positive impact this has made for our clients. Our Market allows clients to shop for their food needs. Our other services help them live a healthier, lass stress filled life. This is a marvelous organization!!

Previous Stories

Volunteer

Rating: 5

03/18/2021

I have volunteered at Tri Lakes Cares for 8+ years. I have seen the need grow, especially during the pandemic. When everything was closed down a year ago Tri Lakes Cares came up with a plan to serve those in need in a new way. 2X/week volunteers pack groceries from the pantry from a list submitted by the client. That list is filled as best as can be from the pantry inventory. The client has a specific time to pick up their groceries (all masked) with very minimal person to person contact (which all we volunteers miss). The clients are treated with great dignity. Tri Lakes Cares has filled an enormous void!!!

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dwillemyns Volunteer

Rating: 5

01/20/2023

In 2022, TLC undertook a much needed remodel and reopened their building post-pandemic. This has allowed clients to shop in person once again and I have been extremely impressed with the streamlined process(es) for distribution of food and other services.

Previous Stories

Volunteer

Rating: 5

03/06/2022

I have observed for several years what this organization is able to do for those who are in need in the Tri-Lakes community and then seen further in-depth through the volunteer process. I am genuinely moved with admiration for what the management, case workers, support staff and myriad of volunteers and donors are able to accomplish. They have found innovative ways to provide a high level of service to a broader client base, all while dealing with the uncertainty and constantly changing requirements during the current pandemic.

beichley7 Volunteer

Rating: 5

04/15/2022

I’ve been volunteering with Tri-Lakes Cares for a few years now. I was drawn to this nonprofit by a program they offer called Kids Snack Pack, and quickly realized that they offer a wide array of emergency relief and self-sufficiency services to help those in need. I found it particularly important that Tri-Lakes Cares helps our community with essential needs such as food, housing, medical care and financial assistance to keep them healthy and safe. My experience has been that this organization is well organized, and makes it easy for volunteers like myself to get involved. Tri-Lakes cares offers a wide variety of opportunities to give back to the Northern El Paso community. I highly encourage all of us to take advantage of these opportunities, to be involved, and to give back to the community we live in.

1

alebay1287 Client Served

Rating: 5

04/05/2022

My family and I had hit some very rough patches but TLC was there multiple times for us through our journey. After dealing with past homelessness, TLC ensured we didn't go back. Rachel Collins of TLC was beyond kind. God truly used her to assist our family. I always felt taken care of with TLC. TLC was always willing to help. Because of their help my family no longer needs assistance, we are well on our way to home ownership, and my physical training business is taking off.

RFSmith963 Volunteer

Rating: 5

04/05/2022

I have been volunteering with Tri-Lakes Cares for 10 years and have not only seen sterling performance but continuous growth in their service to our community. Not content with just doing enough, Tri-Lakes Cares has always striven to do more. Donations consistently go toward helping local families get back on their feet and moving forward. Their partnerships for financial independence produce results, getting breadwinners back on the track to solid citizenship and meaningful futures. Their tireless staff are constantly on the lookout for better ways to serve the community. The annual food drives and holiday food distributions bring the community together in support of those less fortunate. Diligent deployment of volunteer workers keeps overhead very low, ensuring that public support is used wisely. Their leadership is without peer. We have donated annually to Tri-Lakes Cares with complete confidence that our contributions are being directed professionally toward the greatest need with verified results. I'm proud to recommend Tri-Lakes Cares for your donations.

1

krisgideon Client Served

Rating: 5

04/05/2022

In 2018 I unexpectedly lost my job. It changed the trajectory of my life and my children’s lives. I was thrown into such panic and fear of being unable to provide groceries & meet bills on just my husband’s teacher income. That’s when I went to Tri-Lakes Cares. They were so kind as I broke down in the office explaining our situation. They immediately stepped in to help & I became a client for the next 3 years. They weekly helped with groceries and that meet and filled such a huge hole for us. Now 4 years later, I have built a successful art business teaching watercolor classes & my husband had been able to move into a new job with a raise. Ever since I began teaching classes almost 2 years ago, I began giving back to Tri-Lakes Cares by donating 10% of my income from the classes. Tri-Lakes Cares not only met our physical needs through groceries but also I loved my case workers whom I felt like truly cared about me. The volunteers as well were always friendly & I was never treated as less for going there for help. Now that I’m in a position to help and bless others, I will give to TLC as long as I am able to! They were a lifeline to me and I know they are to many others as well.

JPAS Volunteer

Rating: 5

03/29/2022

I have been involved with Tri Lakes Cares for almost 30 years. I have seen it grow and watched the immense contribution it makes to those in need in our community. It has grown and expanded with the area and now provides help in a broad range of needs. Now as a volunteer and a board member I couldn't be more proud of the work they do.

Previous Stories

Board Member

Rating: 5

03/25/2021

I have volunteered and served on the board for 2 years but have been interacting with Tri Lakes Cares for over 20 years. I have witnessed the growth of this organization becoming such integral part of this community. The staff and volunteers exhibit such compassion and warmth for the clients that's truly inspiring. The goals are to support the clients in their basic needs and to guide them to self-sufficiency

vinny737 Board Member

Rating: 5

03/29/2022

I have volunteered at TLC for nearly 10 years, and have served on the Board for three years. I am proud to say I’m associated with TLC! Haley and her staff go above and beyond to make TLC a premiere non profit in the state. We have served countless people needing food, housing, medical, and transportation assistance while maintaining a budget in the black. The generosity of the Monument community is a major factor, and it’s because of the reputation of TLC. Haley and her staff skillfully navigated Covid without TLC missing a beat. Again, I’m so proud to support TLC both financially and as a volunteer!

2021BoardMember Board Member

Rating: 5

03/29/2022

As a board member of Tri-Lakes Cares, I am regularly amazed at the work that is done by the organization & in such a dignified manner. With the extremely generous support of the community, TLC strives to aid as many under-poverty-level families as they can. The gifts at holidays, help families have a happier day. The case workers explore many funding options to provide as much support as possible. The work done at TLC is truly special.

Previous Stories

Board Member

Rating: 5

03/26/2021

As a Board Member and volunteer, I see the tireless effort made by each team and Board member to assist every client in need of TLC services. Each individual and family is treated with compassion and dignity. The organization provides a unique service and the community has been overwhelmingly supportive, particularly during the pandemic. The clients are so appreciative and it is uplifting to hear their testimonials. It has been particularly rewarding to see how the Team Members at TLC were able to modify operations and continue meeting the needs of their clients during the COVID shutdown. They are truly a remarkable group of people.

Ddug General Member of the Public

Rating: 5

03/29/2022

TLC is a wonderful gift to the community. They help so many people in so many ways. They help in ways I didn’t know possible. If you find yourself or a loved one in a tight spot, reach out and I bet they can help.

1

Joy H.4 Board Member

Rating: 5

02/25/2022

In 2020, everything changed and many small business owed families started to suffer. We where no different, as savings depleted and credit cards maxed; we where left wondering how will we survive. Stimulus didn't show, denied PPP loan access, it got tough. In July 2020, a horroble life changing car accident, no fault of my own; changed everything and we where now in a new place of struggle we had never been before. We called Tri-Lakes Cares, living in Monument and just needing groceries or so we thought. Our lives where incredibly blessed when Tri Lakes Cares not only gave us healthy quality fresh groceries but saved our home by paying our rent and utilities at a time when we where relying on only our faith to get us thru. Tri lakes Cares Staff and volunteers blessed our family by treating us with dignity and respect in a time when we vulnerable and unsure of the future. Today, almost 2 years later, our family is actively involved as volunteers for TLC. We deeply care for the organization and its cause.

1

EvergoodAdventureWines Donor

Rating: 5

02/17/2022

Our family winery has partnered with Tri-Lakes Cares for 3+ years. They have received ticket proceeds after our events -- large wine festivals, smaller holiday and launch parties -- and we've served as a food drive collection site plus done some warehouse storage for them. In return, their army of volunteers has served like champs at these events, taking great care of paying guests. TLC always has great communication and genuinely appreciates our (relatively small) donations. We've seen firsthand the high integrity of their leadership, staff and volunteers. We proudly display the TLC window cling on the front door of our winery so our Tour & Tasting guests know about them. What they do in our community is worth celebrating!

1

humanonline1287 Client Served

Rating: 5

04/28/2021

This wonderful organization has been beyond helpful to my family. Joseph Figueroa in particular has been extremely helpful.

- The Snipes

Kdonahue7 Client Served

Rating: 5

04/07/2021

This wonderful non-profit was absolutely invaluable to me this year. After having work hours reduced due to the pandemic I was diagnosed with a very daunting medical situation which required immediate surgery and some long term treatment. Tri-Lakes helped me navigate through expensive medical bills and rent assistance during a time that was extremely tough. I would not have been able to get this critical surgery without their assistance and support. The staff is always incredibly knowledgeable and helpful and they truly care about each of their members. I am beyond grateful for everything they have done for me this year!

hikergirl General Member of the Public

Rating: 5

04/01/2021

Tri Lakes Cares fills a critical need in our community. Their staff is wonderful with top-notch leadership. I donate regularly both financially and in-kind and know I am making a difference because they use resources so professionally. Years ago I led a middle school aged Girl Scout troop and we worked with TLC on a specific project plus did some volunteering. Both were great experiences and instilled an ethic of "giving back" in a group of young women. They'll never forget that experience and I won't forget how accomodating and enthusiastic the TLC staff was with our group. Thank you for all you do!

2

ehnelson99 Volunteer

Rating: 5

03/31/2021

Since COVID struck, Tri-Lakes Cares (TLC) has managed to:
1. Serve twice as many clients than before,
2. Distribute food every week rather than once a month,
3. (2 x 4 = 8, meaning they are distributing eight times as much food as before COVID),
4. Keep everyone safe by limiting access and adjusting schedules,
5. Find and train many new volunteers since many senior volunteers quit because of COVID,
6. Find new ways to keep the pantry shelves stocked,
7. etc,.etc,. etc.
TLC is a remarkable organization, and I continue to be awed by their creative ways to serve needy citizens in our community.

StealthCat7 Client Served

Rating: 5

03/30/2021

Tri Lakes Cares is a fantastic organization filled with many wonderful and caring people. We are so grateful for their support and everything they've done for our family. If every city had a TLC, we'd see a much different nation. Thank you for all you do and continue to do for this community!!!

wfc30467 Volunteer

Rating: 5

03/30/2021

The mission statement of Tri-Lakes Cares in Monument Colorado reads: "Tri-Lakes Cares is a community-based, volunteer-supported, resource center whose purpose is to improve people’s lives through emergency assistance, self-sufficiency, and relief programs."

What impresses me the most is that we are a volunteer-supported resource enter.

During this pandemic, unfortunately the walk-in food pantry is closed to the public. Taking its' place is an Army of volunteers filling clients needs and requests twice a week. We have the clients fill out a request form for all sorts of food, drink, health, and other items. The morning crew packages up most of the requested items getting those items ready for us in the afternoon to further fill requests with bags of breads, pastries, water and juice, "sundries" and produce - including dog and cat food. Each afternoon shift has at least five members of the Monument community.

Everyone is enthusiastic in performing our jobs and getting the product out to the clients quickly, efficiently, and with lots of care. When a client fails to show up or cancels their appointment, all of us volunteers are saddened and your can hear a collective sigh - sorry for that family.

I enjoy this community service and will continue as long as the pandemic directs us to do the work.

Rev-Laura Donor

Rating: 5

03/29/2021

Our church wholeheartedly supports Tri-Lakes Cares. This is a wonderful organization that helps those in need, treating them with respect and dignity and kindness. I have been amazed at how the staff and volunteers have adapted to the restrictions of the coronavirus pandemic. They have continued to provide necessary services in unique ways. Thanks so much to the staff and volunteers for having hearts full of compassion and love. You are truly amazing.

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Donor

Rating: 4

04/25/2017

I was new to the area, so Haley and Francisca took time out from their busy schedules to provide a tour of the Tri Lakes Cares facility in Monument. I was very impressed by how much they do for the people in their community, including assistance with food, health care, case management, job search, rent assistance, gas vouchers, school supplies, and even oil changes (and this is only a small part of their work). Thanks to the staff and volunteers for all they do.

Linda F.14 Donor

Rating: 5

03/28/2021

As a donor and having worked with Tr-Lakes Cares from a business perspective for several years now, I have experienced the many benefits this nonprofit provides to the Tri-Lakes community. They are very professional as business partners and positive to the clients they serve. Especially during the pandemic, it has been challenging for all the nonprofits, and they have certainly risen to the situation providing diversified services and help to their many existing and new clients. They also adapted quickly to changing their delivery model to meet pandemic requirements.

Nickii Client Served

Rating: 5

03/27/2021

My childern and I have been a client of TLC for sometime now. Because of TLC we have a chance at staying a float we truly appreciate their team and there passion for our community and familys. Thanks to TLC for everything we are truly greatful.

dzgeez Client Served

Rating: 5

03/26/2021

I want to express my deepest gratitude to TLC! My sons & I left Hawaii & my husband of 18 years. We returned to Colorado & reached out to multiple agencies for help. TLC assisted in every single aspect of needs we had from finding a home, financial assistance, and feeding the family. They provided resources that pointed us along the right direction. Now, less than 3 months later we are safe, warm, hopeful, & thriving! TLC actually does CARE about the welfare of their fellow human beings & does so with no judgement. Words cannot express how grateful we are for finding this exceptional organization. Thank you, thank you, THANK YOU! We are blessed to have your support, love, guidance, & kindness.

Lynae T. Client Served

Rating: 5

03/26/2021

TLC and the kind and helpful people have helped me very much. It's been life changing. When I don't have to use the money to buy food I can pay my bills on time. Avoiding late fees means I can have less stress. Less stress means I can function. I am so very grateful.

Janet S.8 Client Served

Rating: 5

03/26/2021

Over several decades, sometimes for a short while, lately for longer periods, especially in my difficult times, Tri Lakes Cares has helped my family and me in many ways. the little food bank has fresh food and I can have packages of food which helps enormously. Also, I have had some classes on food and nutrition, I've attended helpful events, and my dear old car is still okay thanks to TLC help. They are respectful and I don't feel embarrassed or sad receiving help, especially learning about many benefits available to me that I qualify for. I am very grateful for Tri Lakes Cares and all the people and volunteers that so lovingly and faithfully help people like me. I do my best in our community to serve when and where I can in a lot of ways, and TLC has helped stabilize me to thrive at home, even during the global hard times. I hope to be able to give back more to our community as well.

ramhorse Client Served

Rating: 5

03/25/2021

I would not be able to pick up groceries each week without TLC. They gave me the car I drive about 4 years ago and it is still going strong. I am eternally grateful to them every time I go to get a blood draw, go to a doctor's appointment or go to mass at church every Saturday evening. Haley, Joseph and Rachel could not be a better team.

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Client Served

Rating: 5

02/11/2019

I could not survive without tri-lakes cares. They GAVE me a car 18 months ago and now I can get to my 4 doctors appointments as sell as church on Saturday evenings. Paula Blair, my caseworker is especially friendly and efficient. She was the one who donated her car to Tri-Lakes and I got it from them in December of 2017. I could not give them a higher rating that 5 stars.

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RWB2 Client Served

Rating: 5

03/25/2021

Tri Lakes Cares has been a source of great support for us over the years. Most people are able to prepare for their senior years by building up their 401 K savings. However a company I worked for for many years went bankrupt and before coming out of that bankruptcy our 401K's were devalued which meant that I lost years of savings and I was never able to build them up again. So entering our retirement years found us living on our social security which was not much. I finally went to Tri Lakes Cares out of desperation and they helped us tremendously. The staff is friendly and always ready to help and our case worker Rachael is an angle.
Thank you Tri Lakes Cares

Haloween21 Volunteer

Rating: 5

03/25/2021

I am a volunteer with Tri Lakes cares and find such fulfillment being able to help others while I can and everyone in the organization realizes how lucky we are in our lifes! What a great organization.

1955Chevy Volunteer

Rating: 5

03/25/2021

I have been volunteering at Tri-Lakes Cares for the past 11- years twice a week. It just makes my feel good helping others. The volunteers and staff are great to work with.

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hannahrhoads17 Volunteer

Rating: 5

02/25/2020

When I was first introduced to Tri Lakes Cares, I was absolutely in awe with how much they help the community. I’ve done charity work since I was a little girl and it’s not very often that you get to volunteer at such a deep, helpful level. I have volunteered with Tri Lakes in many different roles! I have helped bring a literal one ton of food to them from a grocery store to donate at Christmas. I have gotten to hand out stuffed animals during a food drive for Thanksgiving and I can walk in on any given day and be put to some amazing jobs to get things done. This is by far one of my favorite non profits to volunteer for, it’s an amazing culture with staff that treats you like family. It’s not every charity that you can walk in and the whole staff knows your name. They know all of their volunteers and they know all of their clients in the community. Tri Lakes Cares is an amazing non profit and I know that the community treasures them deeply.

suzanperreault Client Served

Rating: 5

02/24/2020

TLC is beyond caring, they are professional people who care about the whole person and family. They see each person for the season of life they are coming out of, not the place they are in.
We started our own company and found ourselves needing TLC to stretch our food bills and keep the lights on. At first I was very humbled to ask for help, but TLC staff, volunteers and ED allowed me to feel strength in this season of life. The professionalism and caring hearts of each person ensures htat TLC is the best of the best in Colorado [and I would say the whole nation].

Blueskier1948 Volunteer

Rating: 5

02/10/2020

I am a volunteer at Tri Lakes Cares. This organization shares so much with the clients in it's service area. I consider myself fortunate to be associated with Tri Lakes Cares. I enjoy interacting with the clients who come to TLC's for their needs. The staff are very professional & caring. The staff are some of the kindest people I have ever met. I consider TLC's to provide a much needed service in this area of El Paso County.

Previous Stories

Volunteer

Rating: 5

02/19/2018

I'm a volunteer at Tri Lakes Cares & I can say that this organization helps many people of varying needs. The staff are very kind & caring & involved with the clients. I enjoy interacting with the clients & staff. Volunteering here has been as beneficial to me as it is for the clients served. I look forward to every Monday.

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LisaCO Client Served

Rating: 5

02/08/2020

Our family has been tremendously blessed by TLC, the community, the volunteers, and the donors around the north end of Colorado Springs and Monument. We are so appreciative and thankful for the many ways the community looks out for each other and the selfless work that goes into making this a wonderful location for assistance. The TLC volunteers make you feel important and welcomed the moment you step foot in the door. They are a smiling group of people that are genuinely caring and have positively impacted our family, and many other families, on so many levels. We love TLC and what it stands for! We love what we have learned from TLC with our cooking, choosing smart grocery items, and utilizing the many resources at our fingertips. We look forward to being able to “pay it forward” on a higher level, one day, and we thank everyone so much for being so kind as we navigate through this roller coaster time in our family’s lives.

cheyenne_b Client Served

Rating: 5

02/06/2020

Tri lakes cares has been so amazing for my family and I. Everytime we come in everyone is extremely helpful and nice. Besides the wonderful fresh food for us and our dogs witch has been life saving. They also helped us by replacing our furnace in our RV home! Was the most amazing gift we could have ever asked for. My husband and I are struggling at the moment in-between jobs and trying to get back on our feet. Also about to have our first child, living in our RV in the middle of winter is pretty brutal. They connected us with a local RV mechanic and donated $1500 to replace the furnace! I cannot express my gratitude, it is literally a life saver and such a relief to have heat for our baby girl who will be here any day now. This is hands down the most amazing and helpful organization I've ever seen.

vinnygail Board Member

Rating: 5

02/02/2020

I have volunteered for over 8 years and have seen first hand how much TLC helps our community. I now sit on the board to help continue the mission to provide food, health care, and other services to the people of northern El Paso County.

Pacoblasi Board Member

Rating: 5

01/31/2020

A couple years ago I found myself with time on my hands and went looking for a volunteer opportunity. I had heard a little about Tri-Lakes Cares and decided to find out more. I soon found myself part of a very compassionate and committed service organization doing a great many good things for this community and it's residents. I am very proud to be part of this organization and all that it does.

STO5 Board Member

Rating: 5

01/29/2020

As a current Board Member, it brings much joy to become involved with TLC. When you walk into the doors of TLC, a warm and compassionate energy engulfs the facility. The clients are happy to be there! They socialize, they shop in the Help Yourself Market, they receive help with living expenses, medical assistance, educational assistance, holiday program assistance, counseling, and students receive school supplies and snack packs. Many clients have become volunteers and a few served on the Board. It's been a pleasure to serve an organization who goes over and beyond to help their clients get back on their feet.

browning Client Served

Rating: 5

01/27/2020

tri-lakes cares has been there for my family in so many ways. In times where we had lapses of medical care/coverage-they were there to help until we worked things out. they have helped with LEAP, with medi-caid,and my kids are grown now with kids of their own-but tri-lakes cares has helped on holidays to provide in so many ways. As a grandparent of 2,as well as my household, I am on a fixed income-and the food bank helps me stock with basic necessities that save me so much at the grocery store because there are so many other expenses in life,. Thank you for all you do...

Sierra04 Volunteer

Rating: 5

02/27/2019

I have been Volunteering at Tri-Lakes Care since 2010, everyone at T.L.C. are like family to me. When things would go wrong in my personal life, they would be there for me. I look forward to the days I volunteer to be with them and help our clients. Its like a home away from home.

pfrisbie Board Member

Rating: 5

02/26/2019

Tri-Lakes Cares is the only resource center serving northern El Paso County. Many of those in need in the community lack reliable transportation and so it is very important for them to have an agency nearby. Tri-Lakes Cares provides not only food, utility and rent assistance and much more, but also a sense of belonging and community. It is very important that Tri-Lakes Cares is able to continue with their mission.

peggijane Volunteer

Rating: 5

02/25/2019

Being a volunteer with Tri-LakeCares has many rewards. Whether it is working with other volunteers and staff members or meeting our clients each week, my days are energized with a true sense of sharing and helping others. I have been at TLC almost 10 years, working in the Help Yourself area. It has evolved into a wonderful food pantry with “state of the art” refrigerators and freezers that were generously donated from our Monument community. Our shelves, that showcase nutritious produce, breads, baked goods and pantry canned goods were built by a local Boy Scout group. We continue to find new ways to help our clients at Tri-LakeCares and our community continues to find ways to help us! As part of the Tri-LakeCares team, I salute this great non-profit organization.

Brian W.2 Board Member

Rating: 5

02/22/2019

Tri-Lakes Cares provides vital support to many community members who do not have access to local government support. The organization sets themselves apart from the norm by making every client they serve feel like they are part of a family and not just another number. The Tri-Lakes area would be a lot worse off without this organization's presence. Thank you to all donors, employees, volunteers, and board members for their continuing support. Without all of you there would be no Tri-Lakes Cares.

Previous Stories

Board Member

Rating: 5

02/21/2018

Great family and friendly atmosphere. Makes you feel welcomed no matter what your need may be. Selfless organization driven with desire to serve the surrounding community.

benasser Volunteer

Rating: 5

02/18/2019

Over the last few years I have been involved with Tri-Lakes cares as a volunteer and a board member. One of the hidden needs is food insecurity with school age children. This has been
demonstrated to result in lower attendance, grades and behavior problems. Tri-Lakes Cares in cooperation with D-38 school system provides snack packs to children that may have food insecurity over the week ends. These are provided to around 400 children in elementary, and middle schools on a weekly basis. This program is supported by the communities participation in snack food drives and volunteers packaging the snack packs and delivering to the schools. A program that supports a hidden need in the community and insures that food insecure children have some food over the week end.

Madeline V.1 Board Member

Rating: 5

02/16/2019

I am amazed by how caring and knowledgeable the staff and volunteers are at Tri-Lakes Cares. They do everything they can to help clients change their situation and get back on their feet. They care so deeply for our community and work hard to ensure clients receive the best services to meet their needs.

BTCO2019 Client Served

Rating: 5

02/15/2019

For several years, my employment has been seasonal. During periods of unemployment, Tri-Lakes Cares has aided me greatly with food and household essentials. Thanks much!

76ufr8dog Board Member

Rating: 5

02/14/2019

I have volunteered there for almost 8 years. I love the personal touch and genuine concern shown to each and every client. I liked TLC so much I took the next step and joined the Board of Directors so I could help ensure the atmosphere never changes! The staff is amazing, we couldn’t ask for a better group.

petr Client Served

Rating: 4

02/07/2019

To begin the folks at TLC are unfailingly kind and helpful. I would not be surviving if not for their assistance. Short version, I put a 'friend' up in my house in a spare Master, I said get settled get a job, we will work it out. Once while I was away over the course of a few weeks she stole my Identification, drained 2 accounts, stole my new vehicle and lost my lease. She is in custody. Meanwhile I have nothing. I have a blood condition and very good insurance but nothing else. TLC feeds me. That is a big plus. Housing has been very difficult but in time I am sure that will work out and then its on to major lawsuits. Until then I love TLC for ALL they have done for me. If you need more I can give more.
p

Johnson88 Volunteer

Rating: 5

02/26/2018

TLC is very welcoming to volunteers and appreciative of the time we dedicate. They are not over-controlling. They fill a huge need in our community and do it in a very sensitive way. We have been associated with TLC for over nine years and they do not skip a beat when it comes to helping a community member/family in need. They are awesome and that what makes us volunteering at TLC a very purposeful way of giving of our time. Monument is blessed!

bvermeersch Volunteer

Rating: 5

02/23/2018

I've been a volunteer with TLC for over 10 years, and my husband has volunteered there for even longer. The organization has always aided those in need, helping them to face the challenges that poverty and unexpected challenges present. Over those years, TLC has grown from being primarily a food bank to being an organization that provides all sorts of services--food, financial aid, self-sufficiency education, connection with other sources of aid, and counseling/support to help clients most effectively use their limited resources and prepare themselves to take the steps necessary to improve their circumstances. I have been impressed over the years by TLC's ability to grow while still maintaining a "small town atmosphere," an atmosphere that emphasizes the word CARES, always treating clients, volunteers, and staff with dignity, respect, and compassion. I am proud to say that I am a TLC volunteer.

Rafael P. Volunteer

Rating: 5

02/22/2018

I was recently introduced to Tri-Lakes Cares. Over the holidays I had the pleasure of volunteering during the holiday drive. It really shows that what they are doing helps the community, when individuals were taking part and receiving their care packages for the holidays and were smiling so big. Even just putting a smile on one individual or family and being able to help them out, and help their kids out, that's what it's all about. I will continue to volunteer my time and donate to their great cause of helping the Tri-Lakes area!!
Keep doing what you do!!!

Writer Volunteer

Rating: 5

02/22/2018

As a volunteer for over the past 5 years, I've seen many clients receive more assistance than they ever had hoped for. The volunteers and staff make it great place to work and seeing clients walk out the door with a big smiles on their faces and sometimes even in tears (of joy) makes it all worthwhile. Thanks TLC.!!!

dogbox Board Member

Rating: 5

02/21/2018

Started years ago as volunteer. Loved what they did for the community. Never tire of the testimonials about the personalized, attentive care for clientele. Amazing dedication by employees and volunteers.

calico123 Client Served

Rating: 5

02/21/2018

TLC is an absolute God-send. This organization has helped me get on my feet again after a sudden and unexpected divorce that flung me into situational poverty. TLC provides me with supplemental groceries, Christmas gifts for my children, emotional support, workshops/classes to improve my future, and the list goes on. I am so very thankful I live in this community that cares so much about "the least of these." They are family.

lpflugh Board Member

Rating: 5

02/21/2018

I've heard so many stories of people in the community being helped by Tri Lakes Cares. I'm so impressed with their compassion and ability to meet the client where they are and help meet their needs. Truly a great human service organization!

jimambuehl Volunteer

Rating: 5

02/20/2018

I have been volunteering at Tri-Lakes Cares for almost 11 years and my wife for 10 years. We have been involved in several of the programs there and have seen over the years just how each of these programs helped the clients. These programs include food assistance, doctor and nurse services, snackpaks for children in our area to have over a weekend, counseling, cooking classes, school supplies, Thanksgiving and Christmas food packages, angel trees at Christmas time, etc.

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Volunteer

Rating: 5

10/29/2013

I have been volunteering at Tri-Lakes Cares for six years. I researched them after we retired and moved to Monument to see what they did. I liked what I saw. They are not only a food source for those in need, but do so many other wonderful things to help those in our community. New programs are being developed all the time and with the economic conditions that we are experiencing, we are able to reach out and help serve the needs of our clients.

cboynton Volunteer

Rating: 5

02/19/2018

I have been volunteering for Tri-Lakes Cares for a few years now. The staff and volunteers are very friendly! I enjoy meeting the clients and helping the people in my community.

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Volunteer

Rating: 5

03/20/2017

I have volunteered here for the past year. I am proud to be a part of this team that cares for the needy in our community. They do a great job of managing their resources.

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Writer Volunteer

Rating: 5

02/19/2018

I have volunteered with TriLakes for several years and consider the staff, other volunteers, and clients a second family! There is such a spirit of sharing and caring and such warmth of feeling. I can’t imagine how the Monument area could go on without this wonderful place and its people.
Wanda

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HCPal Volunteer

Rating: 5

04/25/2017

As a volunteer, I can confirm that this is a great organization which treats their clients with respect and empathy. They are a wonderful, fundamental part of this community, assisting clients in their daily needs.

mrs.rboggs

mrs.rboggs Client Served

Rating: 5

04/07/2017

Tri Lakes Cares was there to help me when no one else would! They helped me to stay in my house and get us back on our feet so we could be self sufficient again. Without TLC my family and I would have been on the streets. I can't thank them enough for what they have done and continue to do!

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xspeed Volunteer

Rating: 5

04/07/2017

The outreach and the caring is tremendous, as a volunteer i am never at a loss of positive things to say about this organization. I can honestly say that they do everything possible to help and assist the folks that need it the most. The one thing that I see that makes the difference is the Getting Ahead program that is offered. This innovative ideas teaches how to break the cycle of poverty and guides those who take the class on a successful road to self sufficiency. Not only does this organization give back to the community but they are committed to making it a better place for everyone. All I can really say in the end is Thank you!

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Volunteer

Rating: 5

05/29/2015

I have been a volunteer at TLC for over three years and have seen first hand the impact this organization has on its clients. I have seen them implement a new program called Getting Ahead and have witnessed the impact this program has had on clients and heard their stories of this life changing program. Tri-Lakes Cares always puts the clients first and the amazing part is how many staff are local and are committed to their community. I appreciate how we as volunteers get to know the clients, hear their stories and see the impact this organization has!

EW

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IgotHelp Client Served

Rating: 5

04/07/2017

My family was struggling with finances and on a whim, I stopped into Tri-Lakes Cares. They helped my family with supplemental groceries which allowed that money to go toward other necessities. Poverty can strike anyone at any time, and Tri-Lakes Cares is ready to meet their needs. No one should be stressed about finances, or wondering how to feed their kids. TLC is a wonderful blessing to Monument and the surrounding area.

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jhl1 Client Served

Rating: 5

04/04/2017

My son and I joke this organization should be actually called, Tri Lakes Really, Really, Cares. No joke though. It's the truth! They really do care. Every staff member and volunteer has their clients best interests at heart. It shows in their interactions, creative problem solving and support. Much more than a food pantry. Tri Lakes Really, Really Cares has come alongside myself and my children during hard times. They have helped to teach us how to stand on our own feet. From medical care and health education to scholarships for continuing education to budget counseling to food and emergency assistance, this organization truly helps individuals and families work towards self-sufficiency. No one likes to admit they are struggling (at least I don't!) and everyone with this organization has contributed to giving me the confidence and possibility to succeed! Thank you Tri-Lakes Really, Really Cares!

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Writer Volunteer

Rating: 5

03/24/2017

I have been a volunteer at Tri Lakes Cares for about a year and a half. I have lived in Monument for 25 years and was aware of TLC (appropriately named!) but my eyes were really opened when I started volunteering. The first-class staff and the wide range of caring volunteers makes it a top-rated nonprofit. I am absolutely amazed at the wonderful services this organization makes available to the local residents. The amount of great assistance TLC provides to those truly in need is most heart-warming. The sincere appreciation shown by those partaking of the TLC services is so genuine and moving that it is a joy to behold!! I will continue to volunteer at this outstanding organization and have made it a regular recipient of our monetary charitable donations.

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contagioncontessa General Member of the Public

Rating: 5

03/24/2017

I don't have personal experiences to share about this organization but I have witnessed it's efforts in the community through my work. While interacting with clients of my own, they have shared with me the benefits they have received through Tri Lakes Cares. This organization really makes a difference for those in need long term and even for just a little while.

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Writer General Member of the Public

Rating: 5

03/09/2017

Tri-Lakes Cares is always there for people in need. They provide outstanding service to members of the community who have fallen on hard times by getting them food and many other resources. My wife and I will continue to support them and hope others do too.

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pattipmart Client Served

Rating: 1

10/27/2016

I choose to leave my name anonymous just because I don't think it's important. I believe was important is the message it's self. I'm a client at tri-Lakes and have been for over a year and I just wanted to write a quick review about something I witnessed today and a few other days. I tend to visit the pantry on Thursday and I don't always see these two individuals who I believe are sisters but when I do see them I noticed that a few of the staff members tends to be very nasty to them and I feel it's because there are women of color no I typically wouldn't say something like that but I don't notice he thinks staff members talking to others people that way who happened to be Caucasian women like myself .and I think it's horrible how they're treated and that someone hasn't stepped in to stop the few staff members who tends to speak to these two individuals very nasty now I must say I've never noticed either one of them be rude to anyone however it seems like the staff is rude to them at least when I have been there. Again I typically wouldn't do this but I have noticed it multiple times and I just think the public needs to be aware of what I've seen and I believe many others have seen and afraid to speak up on because I've had this conversation with another client a few weeks ago about the issue now again I only say this because the clients are predominantly Caucasian actually I think I've only seen these two Women of color coming to the pantry. so I hope this review gets out and make people aware that this is not OK and we must treat everyone equal because were all the same. Please forgive me if I've missed spelled any words I'm not that creative spelling or writing things like this

Comments ( 1 )

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developmentspecialist 11/28/2016

Thank you for your comments and concern. We strive to be respectful of everyone who comes to Tri-Lakes Cares, treating them with the dignity they deserve. However, sometimes there are prior situations or previous interactions which occurred that are not general knowledge which may dictate what someone sees. If you see behavior that concerns you – whether it is a client, a volunteer or a staff member – please do not hesitate to let Kim, our Operations Manager, know. Please rest assured that as a client, you will not be penalized and denied services. Comments by clients, volunteers or staff members will remain anonymous.

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767fr8dog Board Member

Rating: 5

05/23/2016

I volunteered for several years before joining the Board of Directors and I still volunteer. What impressed me most was the personalized service and the way TLC treats all the clients as family. All you have to do is watch a few testimonials on the TLC website and you'll know exactly what I am talking about.

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Writer Volunteer

Rating: 5

05/23/2016

Tri-Lakes Cares is such a critical resource to folks in the community that need help every once in a while. They have so many programs that people can utilize and are able to reach so many people. I will continue to support them as they help my community.

kerdw General Member of the Public

Rating: 5

05/19/2016

I have been a Tri-Lakes area resident for over 35 years and Tri-Lakes Cares has been a part of this community for just as long. I have friends that have found themselves in difficult situations at times and I have seen the support and relief Tri-Lakes Cares offered to them. I feel a sense of security knowing we have an agency such as this in my community in the event I find myself in a difficult situation. The company I work for has done many food drives for Tri-Lakes Cares and when we are doing the drive I hear how highly folks speak of this agency. Great job Tri-Lakes Cares!

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Writer Volunteer

Rating: 5

05/16/2016

Monument is a small town but it has a BIG HEART called Tri-Lakes Cares! I have volunteered here for 10 years and have been amazed how the services and scope have grown. I have always been impressed with the way each client is treated with care and dignity. I look forward to the days I spend with this great community asset.

nurdco Client Served

Rating: 5

05/10/2016

I was a relocated retiree from NYC and I was usually a Volunteer to Social Agencies like this.

This group came to my rescue when I lost my only 2yr old daughter - Ruth Anne just before 9-11 tragedy.

Their building was originally to have been funded by my assets when my ex-wife took the $500,000 funds for the Future dedicated Senior Center and Child Day Care center...
Instead we need to thank all those individuals who Care for Others...

Despite my troubles this social organization came to my rescue.
It is a public and privately funded organization that reaches out to all who are troubled both financially, medically and distributes food to the Needy.

My church had originally made land available but they eventually built their organization into this current 2 story structure now on Jefferson St.

There is a Pikes Peak Workforce satellite office in this small structure, Tax Preparation office and Medical supply area.

Emergency FOOD is made available for those who Apply as well as delivery when needed

Without their outreach to the Needy, this retirement community would fade to obscurity..

I am a County Community volunteer and this organization helps me to exist and thrive.

People see me around the City, town, county, state and my missionary role...
also as a media reporter and singer.

I gladly return to others what help they give me and more...

Bill

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Writer Volunteer

Rating: 5

04/28/2016

Tri-Lakes Cares is a wonderful organization in the Tri-lakes region helping those in our community who find themselves in need. Tri-Lakes Cares offers emergency services, relief programs and encourages clients to move towards self-sufficiency. The staff and volunteers have a heart for service, community and helping others. We are grateful to Tri-Lakes Cares for everything they do for our community.

2

Writer Volunteer

Rating: 5

04/27/2016

The people of the TRI Lakes area are a FAMILY......and family takes care of family.....I am a pantry volunteer that's bags groceries for clients and senior clients.....Extremely rewarding to be part of the TLC organization....Thanks to the supporting businesses and donors, PT/FT staff, all clients, and all volunteers........I highly recommend becoming a volunteer and become a part of our family.....

2

Writer Volunteer

Rating: 5

04/16/2016

I have volunteered for Tri-Lakes Cares for about 4 years. The changes I have seen have been amazing. The help they provide for the Tri-Lakes community cannot be measured in money. I am humbled by the gratitude of our clients. On days when we don't have as many donations in the food area they still say "thank you for what you have"! The organization no only distributes edible food, but also advice, a shoulder to cry on & a hug & pat on the back when forward strides are made. It is an amazing organization & I leave my volunteer position every time with a feeling I have made a small difference.

3

Writer Client Served

Rating: 5

04/09/2016

Our family used to donate regularly to Tri-Lakes Cares, and due to a sudden employment situation, our family became clients of the organization. We cannot say enough good things about TLC, as they provide such services to help families in crisis get by, such as providing school supplies for our children, food at Thanksgiving, food and gifts at Christmas, and supplemental food for the family, if necessary, throughout the year. There are two social workers employed there to help people locate other services in and around the community that they may need, and I believe they also provide assistance in finding jobs. Twice a week, TLC opens a food pantry with donated food from various businesses in the area, and clients can take whatever is available that day. Another food benefit available at TLC is the monthly "commodities", or various food packages provided by the federal government. Besides food assistance, there is assistance with utilities available, and TLC offers some kind of rent/mortgage assistance, as well. Last year, our family was fortunate enough to have TLC's volunteer staff figure our taxes for us, and that was definitely a big help. Furthermore, each year TLC offers a class to its clients who want to move forward with their lives and get back on their feet. I was able to get into the class this year. So far it's an excellent class, and I'm learning a lot. Our family is very grateful to have such a helpful organization available to us, and what's even better is that Tri-Lakes Cares serves our local community, keeping us from having to drive all the way down to Colorado Springs in order to participate in the services available. Finally, every member of the staff at Tri-Lakes Cares is extremely helpful, courteous, professional, friendly, kind, and, most importantly, compassionate. Tri-Lakes Cares is definitely a valuable asset in the greater Monument community.

3

Writer Client Served

Rating: 5

04/08/2016

Tri Lakes Cares has been very helpful for us. They go beyond just being friendly. The people they have working there and the volunteers are so friendly. They are always friendly and don't make you feel like less of a person. They help anyway they can. If they don't have the answer, they refer you to someone who usually can.
When you are on limited income the senior bags they distribute and they low income bags are so very helpful.
They help with other groups for things people need like oil changes for your car.
They let you know about upcoming events that can help health wise or something for the family to do.
They are so stretched for helping so many. The people from the Black Forest Fire., and so many moving to this area. If they weren't up here a lot of people would have to go without.
The little food they can help with makes a huge difference.

2

CMonahan Board Member

Rating: 5

06/06/2015

Putting “Care” in context – that is what Tri Lakes Cares is all about. It is life circumstances, unfortunate situations or life changing event when TLC can help. As our community continues to grow, so does the need for additional assistance. Hunger has many faces and poverty can fall on any of us. Tri Lakes Cares also wants to “bridge the gap” by providing self-sufficiency awareness. We are prepared through our programs to assist. We can’t do any of this without our staff, volunteers and donors. We have staff and volunteers that are there for the community to assist those that come through our doors. We do all of this with dignity and respect to be effective contributors and ambassadors of TLC! It is an honor to be part of the TLC family leading our mission that brings out the best in so many. Please come and learn about us by visiting our website or stopping by TLC or Hangers to Hutches. I hope you too will want to volunteer or make a donation, but most important, become part of our family that is made up from our community.

2

leslied13 Board Member

Rating: 5

06/03/2015

Through community involvement, this organization provides much needed food, medical, housing and education services to those in need. The need could be in response to a short-term crisis or a reflection of just needing a little help to get by. They serve households, children, seniors and veterans. It is all done employing a "neighbor helping neighbor" attitude of kindness and without judgment. Clients repeatedly tell us that non-judgment combined with the level of care they receive is what sets Tri-Lakes Cares apart. I'm proud to be a member of the board and privileged to work with staff and volunteers that are professional and caring.

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2

Board Member

Rating: 5

10/22/2013

I am currently serving as Treasurer for the Board of Directors. In that capacity, I have great insight into the financial health of this organization. Each dollar that is received is maximized in its return to Tri-Lakes Cares clients. Every effort is made to operate on a very tight administrative budget. The outreach by the staff to solicit donations of services for the clients helps reduce expenses that would have otherwise been incurred. Every transaction is made with full transparency. Rest assured that if you donate money or time to Tri-Lakes Cares, the Clients will receive the fullest benefit possible.
Before serving on the Board of Directors, I was familiar with this organization as a volunteer for 10 years for the program that provides holiday gifts for client children. It was this experience that propelled me to volunteer for the Board. Indeed, even though I serve on the board, I continue to volunteer for that holiday program. This is an organization that improves the lives of so many.

4

jmcdaniel Volunteer

Rating: 5

06/02/2015

I began volunteering with Tri Lakes Cares when I moved here a year and a half ago. I thought they were a "food bank." I had no idea how much one organization, staffed with mostly volunteers, could accomplish in a community. I see their accomplishments, when students leave my school on Friday with a supply of nutritious snacks for the weekend. I see joy in a child's face when they pick up a "birthday bag" complete with toy and cake mix during their birthday month. I hear the thank yous of the adults who have been invited to self qualify for federal TEFAP program. I watch the volunteer help participants fill out paperwork for relief with their heating bills. They were there providing clothes and household goods for the victims of the Black Forest fires.
I could go on and on.
Tri Lakes Cares: Not just a food bank.

2

franniefarkle Client Served

Rating: 4

06/01/2015

Tri- Lakes Cares is the most helpful organization in Monument to help people get on their feet and back on track. They have many useful resources for the community and actively help many people. I am very grateful for all their many services for this area.

2

kmck Volunteer

Rating: 5

05/29/2015

TLC touches our community in many amazing ways! People have been fed, families have received school supplies and students receive snacks. The Hangers resale shop effectively raises money from selling donations (clothes, furniture, housewares) to support the TLC programs.

1

DJMjr Board Member

Rating: 5

05/29/2015

I joined the board of TLC, after 19 years of non-profit executive experience with other organizations, because of its staff and volunteers, all selflessly dedicated to TLC's mission in the community.
Don MacIver

1

thardy74 Board Member

Rating: 5

05/27/2015

Tri-Lakes Cares is an amazing organization....They truly take pride in helping members of the community to bridge out of poverty...It is about neighbors helping neighbors, and treating those who are less fortunate with dignity & respect, their team is priceless!

1

HCMG Board Member

Rating: 5

05/27/2015

I have been a member of the board of directors for TLC for 4 1/2 years. During this time I have been able to witness the positive impact of our organization "first hand." Our current Strategic Plan focuses on two major goals: Nimbleness and Marketing. Nimbleness speaks to our ability as an organization to react to emergency situations and natural disasters such as; the Black Forest Fire of 2013. Marketing speaks to getting the word out about our organization and reaching out to people in the Tri-Lakes area that may need our services. The over arching goal of the organization is to provide services and educational opportunities to help our clients reach a level of self-sufficiency. I invite you to visit TLC and our thrift store "Hangers to Hutches" and see for yourself the wonderful resources that we have to offer individuals and families in need.

1

Sharon123 Donor

Rating: 5

05/26/2015

The tri-lakes community is fortunate to have Tri-Lakes Cares working to support those in need. It takes a village, or in this case a community, to support and encourage each other in order to build a thriving community. I applaud all the volunteers who so warmly interact with clients. Your dedication is making a huge difference and is greatly appreciated.

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General Member of the Public

Rating: 5

04/21/2014

I have seen the benefits this organization brings to the community. The hard working, dedicated volunteers are to be commended for their care and support of others. This amazing organization is changing the lives of hundreds of people. These dedicated volunteers encourage and support their community members and help them to be self-sufficient. Kudos to Tri-Lake Cares!

1

George V. Volunteer

Rating: 5

05/20/2015

This amazing organization serves many needy clients throughout the area. Services include a food pantry, medical assistance, job assistance, cooking classes, tax preparation assistance for seniors and a superior thrift store. It is a critically important organization in the community, filling a need not available elsewhere in the area. My wife and I are proud to be volunteers at TriLakes Cares

1

BobbiSkinner Volunteer

Rating: 5

05/17/2015

I have been privileged to volunteer at both Tri-Lakes Cares and Hangers to Hutches and, for a time, as a paid employee of Hangers to Hutches. After suffering a serious stroke in early 2013, part of my rehab and a great deal of my desire to return to "normal" came from my association with the wonderful people at both of these organizations. Their assistance and acceptance of my reduced abilities after the stroke have been wonderful and ongoing. I love volunteering at Hangers and am now able to do two 4-hour shifts each week. This gives me tremendous encouragement and satisfaction. So I thank Hangers & TLC for their continued care and understanding - and I am sure most all of their patrons, clients, employees & volunteers would say the same!

1

jjtcm Volunteer

Rating: 5

05/16/2015

I have volunteered for a few nonprofits, both national in scope and local. Tri-Lakes Cares and Hangers to Hutches are very well-run and quite responsive to the needs of both clients and volunteers. One of the things I love most about them is the full-circle involvement of the community and the way these organizations promote the overall health of the Monument area.

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1

Volunteer

Rating: 5

04/22/2014

This is a well-run organization, staffed by competent, friendly and caring employees and volunteers. Some clients rely on TLC for regular sustenance; others come in for desperately-needed temporary help. This organization strengthens the community in so many different ways: helping folks in need, but also bringing people and groups together to gather donations, volunteer their services, and share resources.

1

Madeline7 Donor

Rating: 5

05/11/2015

Tri-Lakes Cares is an excellent resource for the community. No only do they help people in a time of need, but they also provide resources for helping people learn how to fix their situation. They offer many resources all in one location so people can save time and resources. By providing relief and self sufficiency programs Tri-Lakes Cares is a one-stop agency resource center. The staff and volunteers truly care for people and the atmosphere is welcoming and free of judgement.

1

GirlScoutLeader Donor

Rating: 5

05/06/2015

When my Girl Scout troop wanted to make an impactful positive difference in our Tri-Lakes community, they selected to partner with Tri-Lakes Cares...our favorite non-profit right here in Monument. The folks at TLC were friendly and incredibly supportive of our girls in all phases of their project supporting the Emergency Rations program, and they walked away proud of their accomplishment, knowing their project will help our less fortunate neighbors for years and years to come. Thank you Tri-Lakes Cares for not only helping our neighbors, but showing young scouts that by sharing their time and effort, they CAN make a real difference right here in Monument!

1

JenninCO Volunteer

Rating: 5

04/07/2015

I am continually impressed by the programs and services Tri-Lakes Cares provides. For a small town of around 6000, this community pulls together, supporting not only its residents, but this organization with unwavering dedication. I absolutely love shopping at its thrift store, Hangers to Hutches. Knowing that every dime supports Tri-Lakes Cares makes it that much more enjoyable.

Review from Guidestar

1

John E. A. Board Member

Rating: 5

10/02/2014

Tri Lakes Cares has grown from a small "mom & pop" service to one that incorporates a community to help move our customers toward self-sufficiency. TLC involves its Staff, Board, Volunteers, and customers in providing a variety of helping services. I've been proud to be a part of TLC's growth for the past 6 years, watching it grow and, most importantly, seeing our customers grow.

Previous Stories
1

Board Member

Rating: 5

04/18/2014

Tri Lakes Cares has continued to excel in the area of serving others, serving our community, and serving nearby communities. This place exists to serve others and its dedicated staff, volunteers, and Board epitomize what "giving" is all about. TLC constantly looks for ways to improve its' programs. During the past year TLC expanded its' boundaries and helped a neighboring community that experienced a devastating fire, and TLC did this while continuing to provide quality service to our local customers. There is a strong emphasis throughout TLC to help our customers move toward self-sufficiency, and this is gaining momentum. Overall the growth of TLC exists in the arena of finding ways to increase services to our community. Indeed, TLC is a Great Nonprofit!

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2

olejniks_2 Volunteer

Rating: 5

06/22/2014

I have been a volunteer at Tri Lakes Cares for almost a year, volunteering in the food pantry. What a great organization to work with and they provide such a variety of needed services to clients. It is a real joy to see the clients and their appreciation of the services and care that is provided.

1

swimteach Volunteer

Rating: 5

06/04/2014

I was new to the area and was dropping off a food donation. Within minutes I knew this place was doing amazing things. I soon became a volunteer. I am astounded at how much help is provided from one little building, full of people with big hearts.

2

abywon Client Served

Rating: 5

05/22/2014

I knew that Tri-lakes Cares was in my community, but I didn't know exactly what they did or who they served and than I became unemployed. I found them on the internet and within a few hours I felt as though the weight had been lifted off my shoulders after months of struggling. They made me feel as if me and my family were their own personal priority. The many individuals who worked there treated me with dignity and empowered me to get thru this very difficult time. I and my neighbors often go to after hours yard sales now and collect what didn't sell to donate to Hangers. My way of giving back.

1

sburch Volunteer

Rating: 5

05/19/2014

My wife and I wanted to help out in some way in our community. My wife had been to Tri-Lakes Cares with a younger couple to help them in a real time of struggle and told me that she really liked the way they cared. We decided to see about volunteering to help them in their ministry to the community. Last week we went to an orientation and were just amazed at all that they do for the community in so many ways. This evening we worked our first volunteer shift and we can now say that this organization does truly care. The other volunteers were cheerful and glad to do what they could for those who came in for help.

1

Coloradofriend Volunteer

Rating: 5

05/12/2014

A growing organization which truly cares for those in the community. It provides so many services. They help with food, clothing (thrift store), medical, insurance and various other services. They run very lean and rely on many volunteers to provide these services. Very kind and compassionate

gevantiem Volunteer

Rating: 5

05/09/2014

Great and caring organization. Hundreds of volunteers serving the needs of hundreds of clients.

1

turbosjs Volunteer

Rating: 5

05/09/2014

The staff and volunteers at Tri Lakes Cares genuinely care about the people (young and old) in this community. So many of us give of our time each week because we see firsthand the difference this organization makes and the quality way in which services are provided. Whether it is coming in to see a nurse, picking up groceries so their family can make it through the weekend, registering their kids to receive school supplies or a senior citizen picking up a bag of groceries that is specific to her needs.....we see the need and we see hope. I can't say enough about the staff and their commitment to provide these services and their vision for even more growth.

1

ChristineJ Volunteer

Rating: 5

04/26/2014

What a caring group of people! I came to Tri-Lakes Cares hoping to find a way to help out my new community, and I found the right place. Monument folks (and those from the surrounding area) who are struggling to make ends meet are not only provided with medical, food, clothing and financial assistance, but they're greeted with a smile and treated with respect. I am proud to be a part of it.

1

markdiane2 Volunteer

Rating: 5

04/23/2014

Tri lakes cares and hangers thrift store are 2 examples of well run non profit organizations in our community. The staff really care about the work they are doing for the community As a volunteer
it is a pleasure to work with such a hard working, honest and respectful group of people!

lcdrjohn Volunteer

Rating: 5

04/21/2014

I work weekly packing Emergency Food and repairs/maintenance on the building. TLC provides excellent support to its clients and serves both volunteers and clients with dignity and respect.

Previous Stories
1

Volunteer

Rating: 5

10/10/2013

I have worked for Tri-Lakes Cares for 13 tears as a Pantry worker and 7 years on the BOD. I also manage all building Repairs and upgrades. I have seen many, many clients and other volunteers come an go. All clients are treated with dignity and respect and serviced as best TLC can within the constraints of its resources.

The other volunteers I work with are totally dedicated to the TLC Mission. The staff of TLC is top notch and as professional a group as I have ever worked with and that includes 20 years in the Navy, and in professional life as a CEO and President.

1

lindisima Donor

Rating: 5

04/18/2014

For more than 30 years Tri-Lakes Cares has been serving our community! As a volunteer-supported resource center, TLC provides emergency, relief and self-sufficiency programs in a caring and upbeat manner. It is an honor to support such a fine nonprofit!!

Previous Stories
1

Board Member

Rating: 5

10/28/2013

As both a long-time volunteer and Board Member it has been my privilege to serve our community through Tri-Lakes Cares. My volunteer position often allows me to greet our clients, hear some of their needs and gradually watch how their lives have changed through the help we provide. Our staff is second to none and our community underpins all efforts with its support.

1

wencksta999 General Member of the Public

Rating: 5

03/30/2014

Tri-Lakes Cares is a wonderful organization that has made an amazing impact on the greater Monument community. Their free clinic is a wonderful resource that fills a large gap in the community. The schedule for the clinic is usually full, which shows that the clinic is being well used and providing a valuable resource for Tri-Lakes Cares. The Blood Drives and Shot Clincs are also valuable resources provided to the community. The staff and volunteers are wonderful at Tri-Lakes Cares and are making a difference in our community.

1

Barb Shean Client Served

Rating: 5

10/29/2013

TRI - LAKES CARES ISA WONDERFUL ORGANIZATION. THEY HAVE HELPED MANY FAMILIES AS WELL AS ITS SENIORS. THEY HELP WITH RENT, MEDICAL UTILITY BILLS AND FOOD IF NEEDED. THEY HAVE EVEN HELPED MYSELF WITH AUTO REPAIRS. WITH REFERRALS FOR DENTAL AND EYEGLASSES.THEY HAVE ALSO HELPED WITH GAS VOUCHERS. THEY ARE VERY FRIENDLY, COURTEOUS, AND ALWAYS WILLING TO ASSIST IN ANYTHING THAT THEY CAN . I AS WELL AS MANY OTHERS WOULD BE LOST WITHOUT THEIR ASSISTANCE THEY PROVIDE IN THIS SMALL COMMUNITY. MANY THANKS TO TRI LAKE CARES.

1

Ed H Volunteer

Rating: 5

10/29/2013

Since being a volunteer at Tri Lake Cares, I have been very impressed with the focus on the clients and the efficiency of the organization. They have recruited an amazing group of volunteers who are all committed to the Tri Lakes Cares mission and the clients. Activities such as periodic client appreciation days with free BBQ, popcorn, snow cones, and gifts are very well received by all the clients. Monthly volunteer get to get are also a great way for all volunteers to meet each other outside the TLC volunteer environment.

1

Ross6 Volunteer

Rating: 5

10/29/2013

The dedicated and caring staff, assisted by over 200 volunteers, works tirelessly to assist those in need. The organization's overhead rate of 8.4% demonstrates the staff's outstanding stewardship of its budget, a budget derived from grants, donations, and proceeds from its thrift shop. Following the devastating 2013 Black Forest fire, nearly 200 families received over $200,000 worth of both financial and in-kind services. Hangers, TLC's Thrift Store, provided over $34,000 worth of clothing and household goods. With no other service providers in Northern El Paso County that provide the breadth of services that TLC offers, the organization plays an important role in helping its community members who are in need as well as guiding them to self-sufficiency.

Deb_26 Volunteer

Rating: 5

10/28/2013

Having volunteered at Tri-Lakes Cares for about 2 years by manning the front desk, I can say without a doubt that this organization really does care about our community. 92 cents of every dollar goes directly to helping our clients.

1

Sylvia8 Client Served

Rating: 5

10/04/2013

Since my divorce, I have periodically found my kids and myself in some tough spots, but Tri-Lakes Cares has always come through for us in many ways. Their volunteers are amazing, and I don't know what we would do without them. It's such a relief knowing they are there if we need them and we so appreciate everything they've done for us.

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