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Nonprofit Overview

Causes: Emergency Assistance, Human Services

Mission: Tri-Lakes Cares is a community based, volunteer supported, resource center whose purpose is to improve people’s lives through emergency assistance, self-sufficiency and relief programs.

Results: From our beginnings as a small food pantry and thrift shop in 1984, we have grown to become a comprehensive human services agency serving the Tri-Lakes region of Colorado. While this region appears affluent, there are hidden pockets of poverty in which households must choose between putting food on the table or keeping the lights on, between getting medical care, clothing, and school supplies or paying the rent. Tri-Lakes Cares resolves these difficult questions by providing free access to basic human services to income-qualified residents of northern El Paso County (those earning 185% of federal poverty level or less). Last fiscal year (October 2015 to September 2016), TLC provided 12,409 service visits, benefiting 1,619 people in 585 households, including 574 children/youth, 199 senior citizens, 54 veterans and 189 individuals living with a disability. We provided the following services to our clients and the community: * 62 households were helped with rent or mortgage payments to prevent families from becoming homeless. * Over 235,065 lbs of food were distributed to those who were hungry, including fresh produce, dairy products and other perishable items through various food pantry program * More than 600 patient services were provided to 171 individuals by the Neighborhood Nurse Center and the Volunteer Medical Clinic treated 28 patients * A total of 370 holiday food bags were distributed for Thanksgiving and Christmas and 276 children and 79 senior citizens received gifts through the Giving Tree program * 93 households were helped to keep the lights and heat on, or received help with other utility payments like water bills * 135 school children (K-12) received grade-appropriate school supplies, valued at $6,751, to help prepare them to learn in school Through client surveys, we have found that: • 47% of individual surveyed said they would not be able to meet their family’s grocery needs without the help of TLC’s pantry; • 68% of individuals surveyed reported an increase in overall health by using the Neighborhood Nurse Center and Volunteer Health Clinic; and • 72% of Getting Ahead graduates reported an increase in their stability regarding resources including finances and feelings of safety.

Target demographics: low-income individuals and families who live at 185% of the federal poverty guidelines or less who live in TLC's primary service area.

Direct beneficiaries per year: 585 households impacting 1,619 individuals including 574 children, 199 senior citizens, 54 veterans and 189 individuals living with a disability.

Geographic areas served: the Tri-Lakes Region of Colorado (northern El Paso County) and selected areas of northern Colorado Springs

Programs: Food, clothing, medical assistance program, financial assistance for rent (to prevent eviction), utilities (to keep lights and heat on), transportation needs, and self-sufficiency programs including Getting Ahead classes, financial budgeting classes, post-secondary education or professional certification and childcare.

Community Stories

61 Stories from Volunteers, Donors & Supporters

Volunteer

Rating: 5

I have been a volunteer at Tri Lakes Cares for about a year and a half. I have lived in Monument for 25 years and was aware of TLC (appropriately named!) but my eyes were really opened when I started volunteering. The first-class staff and the wide range of caring volunteers makes it a top-rated nonprofit. I am absolutely amazed at the wonderful services this organization makes available to the local residents. The amount of great assistance TLC provides to those truly in need is most heart-warming. The sincere appreciation shown by those partaking of the TLC services is so genuine and moving that it is a joy to behold!! I will continue to volunteer at this outstanding organization and have made it a regular recipient of our monetary charitable donations.

General Member of the Public

Rating: 5

I don't have personal experiences to share about this organization but I have witnessed it's efforts in the community through my work. While interacting with clients of my own, they have shared with me the benefits they have received through Tri Lakes Cares. This organization really makes a difference for those in need long term and even for just a little while.

Volunteer

Rating: 5

I'm a volunteer at Tri-Lakes Cares. Moving to Monument two years ago, I had no friends. I'm a senior citizen & volunteering at Tri Lakes Cares has benefited me as much as the clients they serve. I look forward to interacting with the many clients every Monday. Their appreciation to the organization is heart warming & I enjoy helping them.

Volunteer

Rating: 5

I have volunteered here for the past year. I am proud to be a part of this team that cares for the needy in our community. They do a great job of managing their resources.

Previous Stories

Volunteer

Rating: 5

I've been volunteering with them for a few months now. I appreciate how they treat their clients with dignity and respect and really enjoy helping members of our community.

General Member of the Public

Rating: 5

Tri-Lakes Cares is always there for people in need. They provide outstanding service to members of the community who have fallen on hard times by getting them food and many other resources. My wife and I will continue to support them and hope others do too.

1

Client Served

Rating: 1

I choose to leave my name anonymous just because I don't think it's important. I believe was important is the message it's self. I'm a client at tri-Lakes and have been for over a year and I just wanted to write a quick review about something I witnessed today and a few other days. I tend to visit the pantry on Thursday and I don't always see these two individuals who I believe are sisters but when I do see them I noticed that a few of the staff members tends to be very nasty to them and I feel it's because there are women of color no I typically wouldn't say something like that but I don't notice he thinks staff members talking to others people that way who happened to be Caucasian women like myself .and I think it's horrible how they're treated and that someone hasn't stepped in to stop the few staff members who tends to speak to these two individuals very nasty now I must say I've never noticed either one of them be rude to anyone however it seems like the staff is rude to them at least when I have been there. Again I typically wouldn't do this but I have noticed it multiple times and I just think the public needs to be aware of what I've seen and I believe many others have seen and afraid to speak up on because I've had this conversation with another client a few weeks ago about the issue now again I only say this because the clients are predominantly Caucasian actually I think I've only seen these two Women of color coming to the pantry. so I hope this review gets out and make people aware that this is not OK and we must treat everyone equal because were all the same. Please forgive me if I've missed spelled any words I'm not that creative spelling or writing things like this

Comments ( 1 )

profile

developmentmanager 11/28/2016

Thank you for your comments and concern. We strive to be respectful of everyone who comes to Tri-Lakes Cares, treating them with the dignity they deserve. However, sometimes there are prior situations or previous interactions which occurred that are not general knowledge which may dictate what someone sees. If you see behavior that concerns you – whether it is a client, a volunteer or a staff member – please do not hesitate to let Kim, our Operations Manager, know. Please rest assured that as a client, you will not be penalized and denied services. Comments by clients, volunteers or staff members will remain anonymous.

Board Member

Rating: 5

I volunteered for several years before joining the Board of Directors and I still volunteer. What impressed me most was the personalized service and the way TLC treats all the clients as family. All you have to do is watch a few testimonials on the TLC website and you'll know exactly what I am talking about.

Volunteer

Rating: 5

Tri-Lakes Cares is such a critical resource to folks in the community that need help every once in a while. They have so many programs that people can utilize and are able to reach so many people. I will continue to support them as they help my community.

General Member of the Public

Rating: 5

I have been a Tri-Lakes area resident for over 35 years and Tri-Lakes Cares has been a part of this community for just as long. I have friends that have found themselves in difficult situations at times and I have seen the support and relief Tri-Lakes Cares offered to them. I feel a sense of security knowing we have an agency such as this in my community in the event I find myself in a difficult situation. The company I work for has done many food drives for Tri-Lakes Cares and when we are doing the drive I hear how highly folks speak of this agency. Great job Tri-Lakes Cares!

Volunteer

Rating: 5

Monument is a small town but it has a BIG HEART called Tri-Lakes Cares! I have volunteered here for 10 years and have been amazed how the services and scope have grown. I have always been impressed with the way each client is treated with care and dignity. I look forward to the days I spend with this great community asset.