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2016 Top-Rated Nonprofit

Travelers United, Inc.

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Nonprofit Overview

Causes: Sports

Mission: The mission of Travelers United to identify and promote ways to improve and enhance travel for consumers across all modes of travel - airlines, rental cares, cruise lines, rail and bus transportation and accommodation

Results: Travelers United has been directly responsible for changes in travel policy that have benefited the consumer such as the 24 hour change rule for airline ticketing, increased baggage compensation, and more.

Programs: Achievements include:-daily newsletter-weekly newsletter-comments on department of transportation rulemakings-four meetings with advisory committee for aviation consumer protections-testimony before congress-series of instructional videos for consumer protections

Community Stories

15 Stories from Volunteers, Donors & Supporters

General Member of the Public

Rating: 1

This organization may have have some benefit to the traveling public but what I heard on KOA Radio this morning about how we navigate in aviation today was lies.

Charlie, I have been using GPS for over 15 years flying direct from airport to airport. Today Air Traffic Control follows me using ADS-B, yes and radar, but as you know radar will begin to be phased out in 2020 because of the ADS-B mandate.
You implied on the radio that the airlines still use VOR's for navigation. If that happens today it's the fault of the airlines because they won't spend the money necessary to convert all of their aircraft to GPS. But it is happening.
Charlie, you don't need to lie or exaggerate when talking about a need to update the system but also understand that it is still the best in the world! And that's no joke!
Technology is making advances so fast that it becomes impossible for our system to keep up.
Be honest with your listeners, please.

General Member of the Public

Rating: 5

Great organization with great leadership. The benefits you get pay for the membership very quickly!

General Member of the Public

Rating: 5

Travelers United is the only organization that I know of that is concerned about the individual traveler. Their weekly newsletter let's me know what they're doing in DC on consumers' behalf, and it's also filled with good travel tips.

Volunteer

Rating: 5

A truly wonderful organization advocating for American travelers.

1

Donor

Rating: 5

I travel from Boston to Heathrow each and every month for the past two years, and have been a million+mile flyer on several airlines over the span of time. My new go-to site for travel information and advice is Travelers United. Moreover, what I love about this service is that it's not just travel information. TU battles travel causes in the halls of government on behalf of the traveling consumer. The traveling consumer has no other effective representation, whereas the industry suppliers have deep treasure chests they use to influence lawmakers on their behalf. Although there are other outfits I belong to, such as AAA, and they provide a useful service; there is no other provider of informational services and provider of defense of my rights as a consumer. I applaud the work of Travelers United, and am proud to be a contributing member of such a fine and honorable service.

1

Professional with expertise in this field

Rating: 5

If you travel, you need an advocate and Travelers United is it. It monitors the industry's legislation and is proactive when indicated. For example, Charlie Leocha and his staff are responsible for having 24 hours to cancel a flight once it's booked which protects consumers if there's an immediate change of plans. The group has taken an active position in fighting diminishing leg room and space in planes. Plus, it has waged a campaign against "resort" fees as a way increase the cost of hotels rooms. If a traveler has a complaint, a consumer can go here.

General Member of the Public

Rating: 5

Provides an important service to the public. Needed to stand up for our rights while traveling.

Steven59

Professional with expertise in this field

Rating: 5

I have worked with Charlie on other projects for many years. In that time nothing has been more important to him than making the travel industry better for consumers. I was thrilled when Traveler's United became a reality, because I knew it would make a difference. I havde never been more wrong... Traveler's United has made a HUGE difference.

Advisor

Rating: 5

I've been working with this non-profit for years, and always have been impressed with how many different topics it advocates for on behalf of consumers. Travelers everywhere benefit from the wins Travelers United has delivered for more than a decade. It's hard to identify an individual - Charlie Leocha - or an organization that has had a greater impact for its size than Travelers United. Charlie is a powerhouse. When he grabs a hold of an issue, he doesn't let go until consumers win. As a regular on TV, radio and in print on travel topics, Charlie is a go-to resource on anything that has to do with air, sea, land and recreational travel.

Client Served

Rating: 5

Travelers United is doing a great job of helping the consumer matter when it comes to travel regulations. I know we don't always see the work being done but so many things that are better for travelers are because of the work they are doing. Every time I talk with one of their staff I am surprised by the things I don't even know are happening and they are out their beating the pavement and making sure that what's best for the consumer is always part of the discussion. Keep up the good work!

Malcolm K.

Donor

Rating: 5

Travelers United is a dogged and determined fighter for travelers' rights to full, accurate and transparent information about travel services and their prices and to be treated fairly and with respect by airlines, hotels, railroads, car rental companies, etc. TU Chairman Charlie Leocha uses his expertise and connections on Capitol Hill and within the US Department of Transportation to win ever-stronger legal and regulatory protections for travelers affected by flight delays, heavy-handed airport security, excessive and hidden hotel/resort fees, etc. TU works together with its members to make travel better.

Advisor

Rating: 5

Travelers United gets more done with what it has than most ever do. Founder Charlie Leocha is a passionate leader, and when he speaks, policymakers and industry alike listen. Travelers United gives voice to the consumers who to often get taken advantage of by airlines, big hotels and other travel behemoths.

General Member of the Public

Rating: 5

Travelers United has opened my eyes to the fact that I need to keep an eye out for fees that get slipped in when booking hotels.

Volunteer

Rating: 5

I am really proud of the work that this dedicated group of advocates are doing to make travel better for consumers. Keep up the good work in 2016!!

Review from Guidestar

Advisor

Rating: 5

I am amazed at the work what this organization has accomplished in a relatively short period of time. It's just good to know there are people like those at Travelers United who really care about what matters to the consumer who has to deal with more and more discomforts and stress when traveling.

Review from Guidestar