Called today to ask for assistance for a client (I am their clinical social worker), regular staff not able to help due to "rules/policies" they have, so I asked to speak to a supervisor. Supervisor was not sympathetic to issues of partially paralyzed, low income, person; insisted Tempus policy made sense. Supervisor then asked what right I have to call and advocate for my client, and hung up on me. I have never witnessed anyone so rude and uncaring in the delivery of social support services for people in the South Shore area. DO NOT WORK WITH THIS AGENCY. BEWARE!!
Review from Guidestar
I have been working for a client for going on two month and have not been paid for the 200+ hours I put in because she lost her hours 3 days after I started. Two month later still waiting on paperwork and a $3000 check but I refuse to leave her with no help because they can't handle paperwork right. So now I have no money for my son's christmas.
I have verified evidence of outright fraud going on at Cerebral Palsy of Massachusetts 43 Old Colny Ave Quincy Ma - a known drug addict was paid almost $5000 for alleged work she performed over a 3 month period April to June 2013 when she did absolute zero work - she conspired with the drug addicted parent of the young child to falsify time records and the 2 of them collected the money for drugs. When I called the agency and asked for a supervisor I was essentially blown off - told to write an anonymous letter if I had a complaint. This is a felony I wanted to report.
Rachel expressed my experiences exactly. My complaints to governors office and MassHealth went nowhere. Need to break their monopoly so we who need pca's can get our valuable helpers paid correctly and on time.
Fiscal intermediary program for processing payroll of Personal Care Attendants is disorganized, rude, inefficient and unfair to workers and disabled consumers. Many employees are rude and unhelpful when contacted to resolve issue. Supervisors "not available" when consumers attempt to escalate issues. Epidemic of PCAs not being paid on time, employment paperwork being processed improperly or not at all. This is the only agency many of their clients can use because of contracts with MassHealth. Consumer-clients very unhappy and some are calling for a state investigation. Consumers depend upong PCAs for most basic activities of daily living - bathing, eating, toileting to stay out of nursing home. Poor customer service is discriminatory to consumers and not fair to hard working PCA employees.