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2020 Top-Rated Nonprofit

Teen Lifeline Inc

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Nonprofit Overview

Causes: Children & Youth, Education, Educational Services, Hot Lines & Crisis Intervention, Mental Health, Mental Health & Crisis Intervention, Youth Development Programs

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide. Its mission is to prevent teen suicide in Arizona by enhancing resiliency in youth and fostering supportive communities.

Results: In 2019, Teens Lifeline received more than 28,000 calls and texts to the crisis hotline, continuing the trend of double-digit increase from year to year. Clearly, peer counseling continues to be a critical tool for struggling youth in Arizona. Our Community Education and Prevention programs reached over 410,000 people in 2019. These programs provide awareness, education, and prevention to students, educators, parents, and community members. Topics covered include teen suicide, anxiety and depression, and grief. We provided services in 213 schools, 37 community and youth-based organizations, 5 business, and 11 conferences. In 2019 Teen Lifeline more than 70 new teen volunteers, with 93 teens volunteering over 19,400 hours. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls. In 2003, Teen Lifeline was the first peer counseling hotline to receive the Crisis Intervention Program Certification through the American Association of Suicidology. That Certification has been renewed continuously since 2003, One of the AAS's core values is the right of every citizen to necessary assistance in life-threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life-threatening situations. AAS certification assures the community that Teen Lifeline's services adhere to current, nationally recognized best practices standards of care and training and that Teen Lifeline maintains a commitment to quality improvement.

Target demographics: Youth in Arizona

Direct beneficiaries per year: Over 28,000 teens who called and texted our crisis hotline. We presented youth suicide prevention and awareness information to over 410,000 students, educators, parents and community members. And approximately 250,000 teens had Teen Lifeline's life-saving information on their IDs.

Geographic areas served: State of Arizona

Programs: The cornerstone of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 6 nationwide. In 2019, Teen Lifeline received over 28,000 calls and texts for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems, relationship issues, dating violence, abuse, depression, and suicide. The free, confidential hotline, which is available to address any issues that a teen may be facing, helps prevent unresolved problems from leading youth to consider suicide as an option. The Peer Volunteers learn skills such as communication, listening, problem-solving, leadership, and the value of community service that of life-long use. Our Community Outreach and Education programs include classroom workshops teaching teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also provide training for educators, parents, and community members on how to respond when they believe a teen is suicidal. Most workshops are free of charge. Our education program includes our Student ID Initiative, where schools include Teen Lifeline's message of hope and phone number on the back of student IDs.

Community Stories

149 Stories from Volunteers, Donors & Supporters

1

Board Member

Rating: 5

I have the privilege of serving on the Board of Directors for Teen Lifeline and am able to see what an impressive impact this organization has on our youth and communities. The work Teen Lifeline does saves lives. In a time of uncertainty during this pandemic, the services provided by Teen Lifeline are providing our youth and teens a place to feel safe and heard. But Teen Lifeline is more than a hotline, the wrap around services provided to schools and our community lead to better outcomes and awareness. The leadership and staff at Teen Lifeline are heroes of this community and making our world a better place for it.

1 Chance B.1

General Member of the Public

Rating: 5

I've had the privilege to work alongside Teen Lifeline during my time at another Arizona Non-Profit. To this day, I'm blown away by their program and the determination to support Teens in need. Often times, I had wished our leadership team was as motivated to make positive change as Teen LifeLine. You see this incredible GRIT by how often you see them in the community. Whether attending school functions, community awareness events, or round table discussion. Their work and mentality are boots on the ground, working tirelessly to make an impact! It's not only about the funding but the comprehensive programming that can help teens in need. Way to go Teen Lifeline! Keep up the amazing work!

Volunteer

Rating: 5

Teen Lifeline is a wonderful organization! My daughter will be a teenager soon, and I’m glad that there are places like this that she could reach out to if she feels like there’s nowhere else to turn.

Volunteer

Rating: 5

Teen Lifeline has an amazing mission and clearly changes lives for the volunteers and the callers. I can't emphasize enough the importance of sharing this phone number with all teens so they'll have it when they need it!

General Member of the Public

Rating: 5

Very caring staff who are working hard to support our struggling youth in meaningful and compassionate ways.

Tammy

Donor

Rating: 5

This organization is doing such great and needed work in our community. The administration is strategic and my inquiries are always answered timely and thoroughly,

Donor

Rating: 5

Teen Lifeline is an incredible organization. They train teens to help their peers who reach out to them. They also provide education and other resources for suicide awareness. We're been donating to them for several years, after suicide unexpectedly invaded our lives.

Board Member

Rating: 5

Teen Lifeline is a remarkable important organization that is providing life saving services to the Arizona community. Their team of professionals, supported by incredible student volunteers have built an empathetic and committed team dedicated to decreasing the rate of teen suicide in Arizona. I've been lucky enough to be a part of Teen Lifeline for over a year now, and all of my initial impressions have been confirmed, and then some.

Donor

Rating: 5

I donate to Teen Lifeline to say thank you for the wonderful training and life lessons you gave my daughter when she volunteered. She developed a lifelong skill set allowing her to continually help people in her community.

Volunteer

Rating: 5

I’ve worked with Teen Lifeline since 2015, first as a trainee, then as a peer counselor, and now as a remote college peer, and I don’t know how to demonstrate how much this organization has impacted the community. It’s a wonderful place to work—the atmosphere is kind and our supervisors and co-counselors provide support (and often Guitar Hero battles) between calls—and a very necessary addition to the community, handling over 28,000 calls and texts in 2019 alone. Teen Lifeline is one of those places that, if you live in Arizona, has probably touched your life or your community in one way or another, through outreach, education, the peer training program, or helping someone you know.

Karen O.2

General Member of the Public

Rating: 5

My daughter volunteered for 2 years in high school, usually 2 6-hour shifts each week, and said it was a challenging, rewarding, and life-changing experience. She completed over 100 hours of training for certification, and I was amazed by both the thoroughness of the preparation and the way that the communication skills taught (listening, mirroring, echoing, and providing reassurance and open questions) transferred over into her outside life. Although the TL program is rigorous, its implementation has enough flexibility to adapt to changes in our community, such as an increase in texting over voice phone calls and the recent COVID-19 crisis. I have also been impressed by the breadth of Teen Lifeline's presence in the Valley. I know children at a variety of schools around Phoenix, and nearly all of them have the TL 1-800 number on the back of their school ID. For the last several years, we supported TL by attending their fundraising events, and we donated an auction item and $1000 last year.

General Member of the Public

Rating: 5

I was first introduced to Teen Lifeline about 5 years ago when I worked as a direct support caregiver at my company. One of the clients I worked with was struggling and called the hotline and they were there for her when she needed someone her own age the most. My next encounter with Teen Lifeline came when I saw the number on my daughters school ID and she spoke positively about the times she heard her peers tell stories of how Teen Lifeline helped them with their struggles. I was so impressed that when I became an educator within my company I decided to get some personal insight direct from the source. One of the Social Workers there was very friendly and informative and was even willing to give a free training to my agency. My agency leaders and staff were very impressed by her passion and knowledge. After that experience I have been a strong advocate in what Teen Lifeline does and what they stand for. While obtaining my master's degree at ASU I was in need of an internship and I thought about all the wonderful community events and support Teen Lifeline provides so I spoke with the Clinical Director Nikki Kontz. Nikki so passionate, professional, and knowledgeable it astounds me. What made my internship experience even better was all of the wonderful people who work and volunteer at Teen Lifeline. Thank you so much for the care, education, support, and understanding you provide our youth and our community as a whole.

Board Member

Rating: 5

I was introduced to Teen Lifeline through a friend who served on their Board of directors and was generally aware of them in the healthcare community from a previous job.

I became more aware of their mission and values and eventually asked to join the board because of how impressed I am with the work they do.

Teen Lifeline is amazing and provides incredible education and resources for the great state of Arizona.

James Maguire - Board Member

Volunteer

Rating: 5

Teen Lifeline is a great non-profit organization that is bringing in lots of change, support, education, prevention and awareness to the community about the different issues that teenagers face everyday. The staff and teen volunteers do excellent work on the hotline helping teens who are struggling.

Christine S.7

Board Member

Rating: 5

Teen Lifelines is a nonprofit that is committed to saving lives and helping our teens possess a sense of connectedness and hope for the future. In high school I was a Teen Lifeline peer counselor and now 25+ years later I joined the Board of Directors. I am extremely passionate about this organization and the many contributions it's making to Arizona teens, adults and educators. Their outreach and education is unprecedented. From an organizational standpoint, Teen Lifeline's Executive Director Michelle Moorhead has been with the organization since the 1980's. Michelle is beyond committed, an excellent leader and ensures the business side of the organization is fiscally responsible, streamlined and efficient.

Byron J. K.

Donor

Rating: 5

This organization is doing great work in the area. They are very active in the community, ran extremely well, and provide for an underserved demographic. I've supported them for over 2 years now and will continue to support the great work they're doing in the Phoenix and surrounding areas

Donor

Rating: 5

Teen Lifeline is an amazing organization that works tirelessly to help and support at risk youth. The ability to offer round the clock hotline support to struggling teens can truly make a difference, and help to save a life.

Donor

Rating: 5

Teen Lifeline is one of my personal favorite foundations. They make a great impact on our youth in a segment that is often overlooked. It is great to know there is a place out willing to listen because everyone wants to be heard.

Board Member

Rating: 5

I’m on the marketing committee and I have been involved with TLL for many years. An absolutely fantastic organization from the top down.

Advisor

Rating: 5

Teen Lifeline is doing invaluable work here in the Valley and around the State of Arizona to engage young people and make them feel valued and heard. I've had the opportunity to work closely with the volunteers and staff and can confidently say they put their hearts and souls into this life saving work every single day.

Professional with expertise in this field

Rating: 5

Teen Lifeline in Phoenix, Arizona provides best-in-category 24/7/365 crisis intervention and counseling services for the prevention of teen suicide. As a marketing communications professional with more than three decades of experience in working with dozens of organizations in the nonprofit healthcare and human services categories, I can say that Teen Lifeline sets the bar for integrity, transparency, dedication to fulfilling its mission and efficient use of its financial and human resources. The organization is uncompromising in its commitment to provide thorough training to its volunteer teenage peer counselors, and educational services to school officials and parents. Teen suicide is an issue that can be prevented, and Teen Lifeline is on the cutting edge of developing, delivering and maintaining services to make a profound and lasting impact in ways that save lives.

Volunteer

Rating: 5

I have volunteered as a peer counselor for about 5 years and have loved every minute of it! Go Teen Lifeline!!

Donor

Rating: 5

Teen Lifeline has been at the forefront of suicide prevention for over 33 years. Teen Lifeline's hotline for calls and texts is the front line in Arizona for teens in crisis. The teens who become the Peer Counselors for the hotline calls and texts are amazing, dedicated members of the community who save lives everyday. The prevention staff works tirelessly year-round presenting programs on resiliency, stress management, and suicide prevention. We'll never know how many teen lives have and will be saved because of Teen Lifeline's dedication to teen suicide prevention.

Volunteer

Rating: 5

I volunteered for Teen Lifeline for 6 years from the time I was 17-23. It's truly amazing organization. The work that is done in the community is amazing. It's true impact. Hundreds of thousands of teens are reached every year by Teen Lifeline. A one-of-a-kind organization.

Review from Guidestar

Volunteer

Rating: 5

This organization provides a great environment for the volunteers to be successful. The built in programs create a positive atmosphere that is contagious.

Review from Guidestar

Volunteer

Rating: 5

This is a great place to be at all times and the atmosphere is amazing. The people here are incredible and the services offered are incredibly helpful.

Review from Guidestar

Volunteer

Rating: 5

I absolutley love the service that Teen Lifeline provides to the community. It is very much needed and they are truly saving lives!

Review from Guidestar

Client Served

Rating: 5

Teen lifeline is a wonderful resource and all of the staff is incredibly helpful and insightful.

Advisor

Rating: 5

I'm continually amazed by the passion for helping teens in crisis that is demonstrated by the volunteers and staff at Teen Lifeline. I've personally provided the phone number to several teens and parents, and know they will be in good hands when they call.

I'm grateful such a service to help teens exists in our community.

Professional with expertise in this field

Rating: 5

I cannot thank or praise the crew at Teen Lifeline enough for the countless hours they have invested in our students and the countless more we have them booked for! Hands down an AMAZING RESOURCE!!!!!!!! Thank you guys! A very extra special thank you to Stephanie and Morgan for all they have done and continue to do! RMHS loves you!!!

Professional with expertise in this field

Rating: 5

I am a donor and former volunteer with this organization. Volunteering here as a teen led me down the path of psychology and mental health work. I valued each bit of time I spent at TLL. The supervisors were fantastic role models, being a peer counselor was incredibly empowering and life-changing. Teen Lifeline will always hold a special place in my heart because it truly changed my life. The people who run with organization are so committed to the cause and put their passion into their work with teens on outreach, volunteers, and the callers. They protocols are best practices based on sound evidence. They are a model for many other organizations. They're wonderful and deserve all the best!

General Member of the Public

Rating: 5

This is a wonderful organization, run by amazing people, doing great work in the community. We need more organizations like Teen Lifeline.

Corey M.1

General Member of the Public

Rating: 5

Teen lifeline offers an array of helpful tools for teens that were not very prevelant when I was going to school. They are revolutionizing the way help is being offered! Would recommend this option to anyone that was willing to use it!

Stacy B.1

Donor

Rating: 5

Teen Lifeline is amazing! They truly save lives. Each year that I have attended their Connections of Hope event, I am more and more impressed with the way they are changing lives.

Board Member

Rating: 5

I have had the honor of being involved with Teen Lifeline as board members since the late 1990s. Each year, I am more and more impressed with the amazing things this organization can accomplish with a small but mighty staff working on a non-profit budget.

However, most striking is seeing first hand the truly life-changing impact they have on the teens on both ends of the phone - those seeking help and the teens who volunteer their time and talents to become peer counselors.

Donor

Rating: 5

This is an amazing charity not only because they save young lives, but the way they do it they grow young lives too. Very cost effective and they manage growth as social media has them expand their role beyond AZ. This is one of our top tier charities.

Donor

Rating: 5

This non profit is doing amazing things and saving young teens and expanding across the country! Keep up the great work and inspiring others!

Donor

Rating: 5

they're a true nonprofit bettering our community. i am very happy to donate to such a great cause.

Donor

Rating: 5

Just one visit to this well run non-profit is all it took to be very impressed and I've been back a few more times. To listen to the teen volunteers is so inspiring. High school students who convey a wisdom and compassion that is extremely humbling. I simply love all this organization is about and accomplishes!!

Board Member

Rating: 5

I've been involved with Teen Lifeline for 2 years and during that time, I have seen how dedicated the staff, volunteers, donors and Board are to the mission. The organization continues to grow with metrics that directly impact teen suicide prevention. It's a pleasure to be part of a well-run non profit that has such tremendous support and the opportunity to widen our reach with the goal of saving lives.

Board Member

Rating: 5

As a current Board Member and former school administrator, I am thankful for this organization's commitment to excellence and passion to help our young people all across the state!

Professional with expertise in this field

Rating: 5

As a middle school principal, I have been very appreciative of the resources and support provided by Teen Lifeline. My school district partnered with Teen Lifeline by providing contact information to all our middle and high school students on the back of student ID's. By doing so, all of our students have access to Teen Lifeline resources and support at all times. It's impossible to know how many lives have been saved, but it's comforting to know our kids have the additional support and expertise available 24 hours a day.

General Member of the Public

Rating: 5

This is a lifesaving organization! Absolutely amazing nonprofit.

General Member of the Public

Rating: 5

My experiences with teen life line have been nothing short of inspiring. They are an amazing group of people from the volunteers to the full time employees. AZ is better for having them located here.

General Member of the Public

Rating: 5

They do great work for the community and their preventative team is life changing.

Client Served

Rating: 5

Teen Lifeline helped me through a very tough time in life. I don't know where I would be without all of the kind and caring staff and volunteers.

General Member of the Public

Rating: 5

Such a great organization with an amazing mission! This is the kind of organization were the impact is felt throughout the community and it's incredible to see how much they do to help our local teens. Keep rocking TL!

2 Sarah348

Volunteer

Rating: 5

Teen Lifeline has been an amazing place to volunteer at, I have learned many life skills that are ultimately shaping my career path. As a college student that is aiming to work with teens and leadership development, and this organization has shaped many amazing student leaders that have and continually help save lives and support their peers.

1

Professional with expertise in this field

Rating: 5

Great organization & incredible team! Such a great cause.

1

Donor

Rating: 5

We have been long-time donors of Teen Lifeline. We were first introduced to this amazing organization several years ago at their annual Connections of Hope Event and their Annual Charity Golf Tournament. We are continually amazed and impressed with the wonderful life changing and touching stories we learn about every time we attend an event. Without this vital, lifesaving organization and all it's volunteers and supporters our Arizona Youth would surely be impacted and so many senseless teen lives would be lost. Keep up the extraordinary work that is being done everyday!

2

Donor

Rating: 5

I learned about Teen Lifeline through some good friends who are on the board. I went to my first event four years ago and was blown away by the stories and the impact that Teen Lifeline has had on many teenagers. I have been going to events and supporting Teen Lifeline ever since. Teen Lifeline is crucial for todays teenagers and I am thankful that a resource like Teen Lifeline exists!!

3 Tracy114

Donor

Rating: 5

I have been a supporter of teen lifeline for several years now and involved in many of their fundraising events. I am continually amazed at the time and sincere dedication this organization gives to the thousands of teens hurting from depression, bullying, unstable home lives, the pain which leads to suicidal thoughts. Teen Lifeline is there with open ears, hearts, and door. Such a wonderful outlet for our community.

2

Board Member

Rating: 5

Teen Lifeline is provides a valuable services to the community through the training of teens to become peer counselors,fielding calls from teens to help them find answers to challenges they are facing and providing outreach to schools across the state. As a board member I have heard many positive stories about the impact Teen Lifeline has had on the lives of the young people touched by the organization. I am continually impressed by the work the staff and volunteers do in order to make a difference in teens lives.

1

General Member of the Public

Rating: 5

Teen Lifeline is a wonderful organization doing amazing work. The many lives that have been saved by this organization speaks volumes. Many of the people working the phones are people who have been helped directly from this organization. That in and of itself is a testament to the great work they are doing.

1

Donor

Rating: 5

Teen Lifeline is doing tremendous work in the community by assisting teens and their families who are dealing with depression, suicidal thoughts and related issues.
The teen (peer counselor) to teen (caller) hotline format is the key. It allows the callers to be candid in a way that they simply would not be when speaking to an adult.
I am extremely proud to contribute to this nonprofit because it addresses such a devastating issue and has demonstrated outstanding successes in providing struggling teens with connections of hope that save lives.

1

Board Member

Rating: 5

Teen Lifeline serves an important role in the Arizona community. In addition to the crisis hotline, they provide community outreach services for prevention, education, and postvention.

When a teen feels like they have no other options, TL gives them someone to talk to. The organization is one of only a handful in the country that has teen peer volunteers staffing a crisis hotline. The impact of this is tremendous as it allows Arizona teens to feel like they're talking with someone who relates to them, not "just an adult" who "doesn't understand" them.

Teen Lifeline is truly a special organization, providing invaluable experience to its volunteers and, even more importantly, saving the lives of Arizona teens on a regular basis.

1

Board Member

Rating: 5

I have been a proud board member of Teen Lifeline for a couple years. I was introduced to Teen Lifeline as a vendor and was given a tour by one of the teens. The professionalism and knowledge of the teenager giving the tour was so impressive and it was shocking to hear the statistics of teenagers that have considered suicide. Teen Lifeline’s peer counselors and staff genuinely care about the teens they are talking too and are committed to helping them get help with their problems.

1

General Member of the Public

Rating: 5

I continue to be impressed with the community impact at Teen Lifeline and their community outreach. I attended a Mom Talk offering insights on how to communicate, available resources and the realities of being a parent. In addition, they were gracious enough to discuss ideas with our football team coaches on effective ideas for communicating with and supporting local student-athletes.

1

Professional with expertise in this field

Rating: 5

Teen Lifeline has been there for me, as an educator/prevention specialist who works with youth leaders and with youth at high risk for self-harm. I have worked with Teen lifeline for over 20 years in the Phoenix/Maricopa County area. They have responded to requests to help me train peer leaders in suicide prevention and intervention at two districts in the Maricopa County area. They have also assisted me and the schools, for which I have coordinated crisis response, when we have had the terrible experience of having student(s) complete suicide. Teen Lifeline has willingly worked with the administrators of schools to help them to create a recovery plan in the aftermath of completed suicide. They have also been willing to transport their peer leaders to present with me at depression and suicide prevention professional development training sessions and conferences. They have always responded positively to my requests for brochures and cards to hand out to staff and students and to set up a display table at conferences that I am coordinating. The directors, staff and peer leaders of Teen Lifeline are always professional and personal in their response to my needs and requests. I am thrilled that a former student that I worked with will be a BS social work intern at Teen Lifeline this school year and know that she will learn to "pay it forward".

1

General Member of the Public

Rating: 5

The number of teens who feel alone and consider suicide is staggering. Teen Lifeline is an amazing organization that gives those teens hope and literally saves lives. We are so fortunate to have this well-run, caring resource!

1

General Member of the Public

Rating: 5

It's rare to find a cause that truly makes a difference and saves people's lives. Teen Lifeline is that organization made up of tremendous individuals that come together as a team to win the fight against teen suicide. They touch my heart with the care, education and prevention provided. It's a great honor to have crossed paths and know they are there and always will be. Thank you for the great work you do and God Bless.

1

General Member of the Public

Rating: 5

Teen lifeline provides a valuable service to schools and all teens who call the hotline as well as the volunteers. The teens that volunteer and go thru the training at Teen lifeline come away with lifelong skills knowing that they have made a difference in the lives of others.

1 MatthewDM

Donor

Rating: 5

I've had the honor of being involved in Teen Lifeline for many years and I have only had positive words and thoughts when I share their stories with others. Teen Lifeline's mission is important and impactful to those who are involved in any capacity. The stakeholders in their work are endless. Everyone from those who call in, teen counselors, employees, donor, educators, the list goes on and on.

Not only to I find my experience with TLL improves every year, I feel there staff handles events, conversations and outreach with the utmost class and professionalism.

I am proud to say that I will be a life-long donor.

1

Volunteer

Rating: 5

I volunteered for teens lifeline when I was in high school and during those years as a peer counselor, I not only feel like I made ano impact on my community but I had fun there and gained life long friends. Teen Life Line does so much to help troubled youth and I am proud to have been part of such a wonderful organization!