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2017 Top-Rated Nonprofit

Teen Lifeline Inc

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Nonprofit Overview

Causes: Counseling, Hot Lines & Crisis Intervention, Mental Health, Mental Health & Crisis Intervention

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 12,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In October 2003, Teen Lifeline received Crisis Intervention Program Certification through the American Association of Suicidology and was the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adheres to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.

Results: In 2013, Teens Lifeline received 12,757 hotline calls, an increase of 10.3% from 2012. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached over 36,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 147 schools, 31 community and youth based organizations, 6 corporate business, and 9 conferences. Teen Lifeline has trained 73 new teen volunteers bringing our total to 106 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.

Target demographics: Youth in Arizona.

Geographic areas served: State of Arizona.

Programs: The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have presentations for adults on what to do if you believe a teen is suicidal. Most presentations are free of charge.

Community Stories

116 Stories from Volunteers, Donors & Supporters

Stacy B.1

Donor

Rating: 5

Teen Lifeline is amazing! They truly save lives. Each year that I have attended their Connections of Hope event, I am more and more impressed with the way they are changing lives.

Board Member

Rating: 5

I have had the honor of being involved with Teen Lifeline as board members since the late 1990s. Each year, I am more and more impressed with the amazing things this organization can accomplish with a small but mighty staff working on a non-profit budget.

However, most striking is seeing first hand the truly life-changing impact they have on the teens on both ends of the phone - those seeking help and the teens who volunteer their time and talents to become peer counselors.

Donor

Rating: 5

This is an amazing charity not only because they save young lives, but the way they do it they grow young lives too. Very cost effective and they manage growth as social media has them expand their role beyond AZ. This is one of our top tier charities.

Donor

Rating: 5

This non profit is doing amazing things and saving young teens and expanding across the country! Keep up the great work and inspiring others!

Donor

Rating: 5

they're a true nonprofit bettering our community. i am very happy to donate to such a great cause.

Donor

Rating: 5

Just one visit to this well run non-profit is all it took to be very impressed and I've been back a few more times. To listen to the teen volunteers is so inspiring. High school students who convey a wisdom and compassion that is extremely humbling. I simply love all this organization is about and accomplishes!!

Board Member

Rating: 5

I've been involved with Teen Lifeline for 2 years and during that time, I have seen how dedicated the staff, volunteers, donors and Board are to the mission. The organization continues to grow with metrics that directly impact teen suicide prevention. It's a pleasure to be part of a well-run non profit that has such tremendous support and the opportunity to widen our reach with the goal of saving lives.

Board Member

Rating: 5

As a current Board Member and former school administrator, I am thankful for this organization's commitment to excellence and passion to help our young people all across the state!

Professional with expertise in this field

Rating: 5

As a middle school principal, I have been very appreciative of the resources and support provided by Teen Lifeline. My school district partnered with Teen Lifeline by providing contact information to all our middle and high school students on the back of student ID's. By doing so, all of our students have access to Teen Lifeline resources and support at all times. It's impossible to know how many lives have been saved, but it's comforting to know our kids have the additional support and expertise available 24 hours a day.

General Member of the Public

Rating: 5

This is a lifesaving organization! Absolutely amazing nonprofit.

General Member of the Public

Rating: 5

My experiences with teen life line have been nothing short of inspiring. They are an amazing group of people from the volunteers to the full time employees. AZ is better for having them located here.

General Member of the Public

Rating: 5

They do great work for the community and their preventative team is life changing.

Client Served

Rating: 5

Teen Lifeline helped me through a very tough time in life. I don't know where I would be without all of the kind and caring staff and volunteers.

General Member of the Public

Rating: 5

Such a great organization with an amazing mission! This is the kind of organization were the impact is felt throughout the community and it's incredible to see how much they do to help our local teens. Keep rocking TL!

2 Sarah348

Volunteer

Rating: 5

Teen Lifeline has been an amazing place to volunteer at, I have learned many life skills that are ultimately shaping my career path. As a college student that is aiming to work with teens and leadership development, and this organization has shaped many amazing student leaders that have and continually help save lives and support their peers.

1

Professional with expertise in this field

Rating: 5

Great organization & incredible team! Such a great cause.

1

Donor

Rating: 5

We have been long-time donors of Teen Lifeline. We were first introduced to this amazing organization several years ago at their annual Connections of Hope Event and their Annual Charity Golf Tournament. We are continually amazed and impressed with the wonderful life changing and touching stories we learn about every time we attend an event. Without this vital, lifesaving organization and all it's volunteers and supporters our Arizona Youth would surely be impacted and so many senseless teen lives would be lost. Keep up the extraordinary work that is being done everyday!

2

Donor

Rating: 5

I learned about Teen Lifeline through some good friends who are on the board. I went to my first event four years ago and was blown away by the stories and the impact that Teen Lifeline has had on many teenagers. I have been going to events and supporting Teen Lifeline ever since. Teen Lifeline is crucial for todays teenagers and I am thankful that a resource like Teen Lifeline exists!!

3 Tracy114

Donor

Rating: 5

I have been a supporter of teen lifeline for several years now and involved in many of their fundraising events. I am continually amazed at the time and sincere dedication this organization gives to the thousands of teens hurting from depression, bullying, unstable home lives, the pain which leads to suicidal thoughts. Teen Lifeline is there with open ears, hearts, and door. Such a wonderful outlet for our community.

2

Board Member

Rating: 5

Teen Lifeline is provides a valuable services to the community through the training of teens to become peer counselors,fielding calls from teens to help them find answers to challenges they are facing and providing outreach to schools across the state. As a board member I have heard many positive stories about the impact Teen Lifeline has had on the lives of the young people touched by the organization. I am continually impressed by the work the staff and volunteers do in order to make a difference in teens lives.