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2018 Top-Rated Nonprofit

Teen Lifeline Inc

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Nonprofit Overview

Causes: Counseling, Hot Lines & Crisis Intervention, Mental Health, Mental Health & Crisis Intervention

Mission: Teen Lifeline was established in 1986 to impact the devastating problem of teen suicide through a free, confidential, peer supported hotline and life skills development that empowers Arizona's youth to reach their full potential. The core of Teen Lifeline is its Peer Counseling Hotline which provides troubled youth throughout Arizona the opportunity to access immediate help from a Peer Counselor 7 days a week, 365 days a year. Teen Lifeline is the only Peer Counseling Hotline in Arizona and one of only 32 nation-wide. Each year, Teen Lifeline receives more than 22,000 calls for help from youth ranging in age from 8 to 22. Calls are answered by Peer Counselors who receive a minimum of 72 hours of training and are supervised at all times by a master's level behavioral health clinician. The training and staff support allow these volunteers to confidently help other teens resolve problems ranging from school problems and relationship issues to suicide, dating violence, and being a victim of abuse. By providing a free, confidential service, which is available to address any issues that a teen may be facing, Teen Lifeline helps prevent unresolved problems from leading a youth to consider suicide as an option. In 2016, Teen Lifeline renewed their Crisis Intervention Program Certification through the American Association of Suicidology. In 2003, we were the first peer counseling hotline to receive such certification. One of the core values of AAS is that every citizen has the basic right to necessary assistance in life-threatening or other crises. This value reflects the basic philosophy that an active intervention must be done in life-threatening situations. AAS certification assures the community that the services provided by Teen Lifeline adhere to current, nationally recognized best practices standards of care, training and a commitment to quality improvement.

Results: In 2017, Teens Lifeline received more than 20,000 calls and 1,200 texts through the crisis hotline, an increase of 13% from 2016. This demonstrates that peer counseling continues to be a critical tool for troubled youth in Arizona. Our Community Education program reached nearly 115,000 people, providing awareness, education and prevention within the community focusing on various teen issues such as teen suicide, depression and grief. We provided services in 148 schools, 18 community and youth-based organizations, 3 corporate business, and 9 conferences. Teen Lifeline trained 69 new teen volunteers bringing our total to 98 active ten volunteers. All Teen Lifeline Peer Counselors complete the Life Skills Development Program before they can answer any calls.

Target demographics: Youth in Arizona

Geographic areas served: State of Arizona

Programs: The peer-to-peer hotline is a 24-hour hotline where teens can call to talk to teens and they can help each other make healthy decisions. Our Life Skills Development program trains the teens to answer the hotline, as well as teaches them skills such as communication, listening and problem-solving (along with other skills) that they will use throughout their lives. Our Community Outreach and Education program teaches teens how to deal with suicide and depression, grief and loss, stress and coping, and bullying. We also have workshops for adults on what to do if you believe a teen is suicidal. Most workshops are free of charge.

Community Stories

135 Stories from Volunteers, Donors & Supporters

Christine S.7

Board Member

Rating: 5

Teen Lifelines is a nonprofit that is committed to saving lives and helping our teens possess a sense of connectedness and hope for the future. In high school I was a Teen Lifeline peer counselor and now 25+ years later I joined the Board of Directors. I am extremely passionate about this organization and the many contributions it's making to Arizona teens, adults and educators. Their outreach and education is unprecedented. From an organizational standpoint, Teen Lifeline's Executive Director Michelle Moorhead has been with the organization since the 1980's. Michelle is beyond committed, an excellent leader and ensures the business side of the organization is fiscally responsible, streamlined and efficient.

Byron J. K.

Donor

Rating: 5

This organization is doing great work in the area. They are very active in the community, ran extremely well, and provide for an underserved demographic. I've supported them for over 2 years now and will continue to support the great work they're doing in the Phoenix and surrounding areas

Donor

Rating: 5

Teen Lifeline is an amazing organization that works tirelessly to help and support at risk youth. The ability to offer round the clock hotline support to struggling teens can truly make a difference, and help to save a life.

Donor

Rating: 5

Teen Lifeline is one of my personal favorite foundations. They make a great impact on our youth in a segment that is often overlooked. It is great to know there is a place out willing to listen because everyone wants to be heard.

Board Member

Rating: 5

I’m on the marketing committee and I have been involved with TLL for many years. An absolutely fantastic organization from the top down.

Advisor

Rating: 5

Teen Lifeline is doing invaluable work here in the Valley and around the State of Arizona to engage young people and make them feel valued and heard. I've had the opportunity to work closely with the volunteers and staff and can confidently say they put their hearts and souls into this life saving work every single day.

Professional with expertise in this field

Rating: 5

Teen Lifeline in Phoenix, Arizona provides best-in-category 24/7/365 crisis intervention and counseling services for the prevention of teen suicide. As a marketing communications professional with more than three decades of experience in working with dozens of organizations in the nonprofit healthcare and human services categories, I can say that Teen Lifeline sets the bar for integrity, transparency, dedication to fulfilling its mission and efficient use of its financial and human resources. The organization is uncompromising in its commitment to provide thorough training to its volunteer teenage peer counselors, and educational services to school officials and parents. Teen suicide is an issue that can be prevented, and Teen Lifeline is on the cutting edge of developing, delivering and maintaining services to make a profound and lasting impact in ways that save lives.

Volunteer

Rating: 5

I have volunteered as a peer counselor for about 5 years and have loved every minute of it! Go Teen Lifeline!!

Donor

Rating: 5

Teen Lifeline has been at the forefront of suicide prevention for over 33 years. Teen Lifeline's hotline for calls and texts is the front line in Arizona for teens in crisis. The teens who become the Peer Counselors for the hotline calls and texts are amazing, dedicated members of the community who save lives everyday. The prevention staff works tirelessly year-round presenting programs on resiliency, stress management, and suicide prevention. We'll never know how many teen lives have and will be saved because of Teen Lifeline's dedication to teen suicide prevention.

Volunteer

Rating: 5

I volunteered for Teen Lifeline for 6 years from the time I was 17-23. It's truly amazing organization. The work that is done in the community is amazing. It's true impact. Hundreds of thousands of teens are reached every year by Teen Lifeline. A one-of-a-kind organization.

Review from Guidestar

Volunteer

Rating: 5

This organization provides a great environment for the volunteers to be successful. The built in programs create a positive atmosphere that is contagious.

Review from Guidestar

Volunteer

Rating: 5

This is a great place to be at all times and the atmosphere is amazing. The people here are incredible and the services offered are incredibly helpful.

Review from Guidestar

Volunteer

Rating: 5

I absolutley love the service that Teen Lifeline provides to the community. It is very much needed and they are truly saving lives!

Review from Guidestar

Client Served

Rating: 5

Teen lifeline is a wonderful resource and all of the staff is incredibly helpful and insightful.

Advisor

Rating: 5

I'm continually amazed by the passion for helping teens in crisis that is demonstrated by the volunteers and staff at Teen Lifeline. I've personally provided the phone number to several teens and parents, and know they will be in good hands when they call.

I'm grateful such a service to help teens exists in our community.

Professional with expertise in this field

Rating: 5

I cannot thank or praise the crew at Teen Lifeline enough for the countless hours they have invested in our students and the countless more we have them booked for! Hands down an AMAZING RESOURCE!!!!!!!! Thank you guys! A very extra special thank you to Stephanie and Morgan for all they have done and continue to do! RMHS loves you!!!

Professional with expertise in this field

Rating: 5

I am a donor and former volunteer with this organization. Volunteering here as a teen led me down the path of psychology and mental health work. I valued each bit of time I spent at TLL. The supervisors were fantastic role models, being a peer counselor was incredibly empowering and life-changing. Teen Lifeline will always hold a special place in my heart because it truly changed my life. The people who run with organization are so committed to the cause and put their passion into their work with teens on outreach, volunteers, and the callers. They protocols are best practices based on sound evidence. They are a model for many other organizations. They're wonderful and deserve all the best!

General Member of the Public

Rating: 5

This is a wonderful organization, run by amazing people, doing great work in the community. We need more organizations like Teen Lifeline.

Corey M.1

General Member of the Public

Rating: 5

Teen lifeline offers an array of helpful tools for teens that were not very prevelant when I was going to school. They are revolutionizing the way help is being offered! Would recommend this option to anyone that was willing to use it!

Stacy B.1

Donor

Rating: 5

Teen Lifeline is amazing! They truly save lives. Each year that I have attended their Connections of Hope event, I am more and more impressed with the way they are changing lives.