Horrible experiences again and again. No phone communication. You need to sit by your computer for hours for their chat. No email. We purchased a copy of Office 365 from them. It downloads but doesn't authenticate. It also erased our copy of Office 2019, so we had to purchase a retail copy to be able to work. Their support has a noncaring attitude. Between them and Microsoft I have spent more than four hours on the phone or in chat. It's not worth the time and aggregation. It's just easier to purchase a retail copy for a children's charity.
i've gotten two computers from them. The second one had a dead battery from day one and they very kindly replaced it. So that's two batteries. Now, 4 months later the new battery died and they won't replace it. if it's a refurbished computer, does that mean that they're sending out "refurbished' batteries also. Their reason for not replacing it is that it's past the 90 day warranty. But three batteries in 5 months? It's starting to get expensive.
On the first computer, the key below the glidepad died not long after I bought it. Now, other keys are starting to not respond as well. I didn't even bother to contact them because I knew they wouldn't fix it. They respond by email, I'll give them that. I love non-profits. Our theatre is a non-profit, but I don't love TechSoup and I can't recommend them. i've had so many problems with these computers, it just wasn't worth it.
I have admired (and donated to) TechSoup since its early days as Compumentor. Over the years, besides benefiting from discounted software, I've used resources like forums and online tutorials to learn how to operate community technology centers, to help local nonprofits, and as a Help Desk when I get stuck on a technology issue. Currently, I'm one of 7 organizers of NCTech4Good. We get support for our work from TechSoup's NetSquared and excellent resources for sharing experiences with other NetSquared Local groups.
I volunteer as a co-organizer of community events as part of NetSquared, where we host technology skill development events in the Vancouver area. I have gotten tenfold my time investment - it has allowed me to work with thought leaders in technology and community development, allowed me to grow my organization, and been a lot of fun with a lot of amazing people. Incredibly rewarding.
Our organization has been part of TechSoup for more than 10 years and have found it to be an essential resource for all nonprofits. We always recommend it to many organizations, as one of the best collaborative resources available to the sector. I often tell startup nonprofits, to not only join their State Nonprofit Association but to make certain that Techsoup is among their top 5. Why? Not only have we been able to get software, hardware, donations, grant information but the forums are so helpful. We are a small community based nonprofit that still provide community technology support, Techsoup has been very instrumental in our continual service to our client based.
Event if you don't use all the other great services from TechSoup, the software, hardware and saas donated by market leaders in their fields, is well worth the amount of time necessary to set-up personal and organization's account with TechSoup. The staff is incredibly helpful. Beyond the function as a clearing house bringing tech providers and nonprofits together, the vast amount of information available through TechSoup is well more than you would ever want to know.
Just this year, we started a Netsquared meetup in our area, the first in Florida. The support we received from Netsquared Community Managers and the tools provided by Netsquared have made organizing the events great fun. And the local nonprofits seem to be excited too.
Techsoup is one of the most successful nonprofits making a difference and raising the skill set of nonprofit staff and volunteers worldwide.
The application process was easy and the support staff helped all the way. Techsoup saves us a lot of money that can be spent now on our operations and programs. We get our Microsoft and Adobe products through TechSoup. They are a wonderful organization.
I started using TechSoup website about 10 years ago - I still regularly read blog posts and access other resources. There are some articles and webinars that I keep referring people to. I've always found information and resources very useful.
In last 18 months as a volunteer organiser with the NetSquared program i've been had support to support people working in communities to better use technology available. Being able to access ideas for events, receive encouragement, network with other organisers and access some funding has ben invaluable to our group in Wellington, Aotearoa New Zealand.
TechSoup is my go-to resource to learn about the best ways to use technology in my work. I've also been able to receive much needed software that would have been impossible to purchase at full price given our reduced budgets. I cannot over-emphasize how much this has positively impacted the work of the various nonprofits where I have worked.
nonPareil Institute is a 501(c)(3) nonprofit providing technical training to adults with autism. Getting software through TechSoup at very low prices has greatly helped us to expand our program to help more and more adults with autism. We appreciate not only the price, but also the convenience. Rather than each nonprofit having to coordinate with various donor software companies, TechSoup is an easy-to-use intermediary. It saves time for the donors; it saves time for the nonprofits. Wonderful, effective program!
I work and volunteer for 3 different nonprofits and I have used Tech Soup for all of them. We have bought graphics programs, server networking programs, word processing programs, accountings software and virus protection. Each one was only possible because of the discounts we are able to get through Tech Soup. Small nonprofits are often at a disadvantage in trying to manage themselves on a very limited budget. Tech Soup helps level the playing field and gives us options to make our organizations better for the clients and customers. For example, our nonprofit animal rescue was using Excel for all bookkeeping, while it worked it was very cumbersome and limited. We were able to purchase QuickBooks for Nonprofits and now we can do sales receipts, track donors, balance accounts (in minutes rather than hours), and do payroll. If you know a nonprofit that has not heard about Tech Soup be sure to tell them.
As Director of Global Education TechSoup was the premier resource for curriculum materials and programming ideas. Incredibly high quality and innovative. A committed and energetic staff, inclusive, responsive. I'm always surprised and delighted with every encounter with TechSoup/NetSquared.
A treasure of an organization.
I'm not Boston facilitator for NetSquared and find the same exceptional experience from the whole team.
NetSquared helps not profit association from many parts of the world to acquire skills and tools of IT and Social media to better impact their countries development.
With the assistance of NetSquared experts and the network of organizers every association can gets benefits from expertise of both sides.
Specially for developing countries this help is more than necessary, and is really appreciated, because sometimes associations have good ideas , but not knowledge and financial capacities
TechSoup Global's outreach program NetSquared have been instrumental in helping the association I volunteer with. The support given through NetSquared continues to motivate the association members to continue their mission.
I have been able to get a lot more done for my nonprofit clients, because they can equip themselves through Techsoup with the basic infrastructure and software they need to utilize my consulting services. Techsoup is a god-send and a great service.
TechSoup not only provided us an awesomely discounted products but they also have a great customer support experience
For the past 11 years Tech Soup has been a tremendous support for our non-profit. We are able to get Microsoft products that we could not afford to buy for our operations. We are able to refer other non-profits to Tech Soup so they can buy software that we cannot furnish. I use the web site for information on topics such as web site development and comparing the various free tools that are available. Tech Soup hosts many educational manuals so that I can refer others to their site. Software, webinars, hardware and information are just a few of the reasons that Tech Soup is a leader in supporting non-profits.
I do development and communications for PeacePlayers International, a non-profit organization that operates in 5 different countries. Techsoup enabled me to get Adobe Photoshop and Premier that dramatically helped our communications efforts and almost no cost. PeacePlayers also participated in their timeline app.
In addition, I love their mission and organizational culture. Keep it up!
We get our Microsoft and Adobe products through TechSoup. Love it! It saves us a lot of money that can be spent now on our programs.
This organization was an absolute godsend to our organization. As a small community museum we operate on a very tight, very small budget and rely on donations for most of our operating costs. When our only computer system crashed we were frantic. I was able to restore most of the information but microsoft office pro which ran our entire collection data base. There was no way we could afford the software ourselves but a member suggested techsoup. The application process was easy and the support staff helped all the way. Since enrolling we have been able to purchase software to do projects that we never could have afforded on our own and we are so greatful for this organization!
Their website is easy to navigate, they have built an incredible amount of partnerships to provide nonprofits like the Women's Intercultural Center the ability to obtain technology we could not otherwise afford. To them we owe our installation of the latest version of Quickbooks, Microsoft Office 2007 for all our computers and our computer lab for our participants, plus much more. Aside from that, they have an awesome customer service! What more can you ask for...a credible organization, variety of products at great prices, and great people to work with!
Working with the EcoCommons in Second Life I have had the opportunity to collaborate with many organizations -- The Sierra Club, OneWorld.net, Sustainable Harvest International and many others are now moving in to share virtual office space thanks to TechSoup Global's initiative in virtual events and organizational collaboration. We save tons in travel by networking virtually across boundaries, building new cause campaigns at very low cost.
Tech Soup, especially TechSoup stock has been a Godsend to our organization. When I was first hired to operate a community computer lab, all the computers had pirated software and ancient versions of the legitimate software. Through TechSoup stock we were able to update our lab affordably and teach our students workskills! Not to mention the staff is knowledgable and friendly.
They perform an outstanding service to the NPO field - from hardware to software, to advice, forums, you name it. If it involves tech for NPO's, they're into it and ready to help. The site is a 'go-to' for me every day.
A very useful service! We purchase software through them regularly at great prices. I scan through their newsletter as soon as it arrives and always find something interesting and helpful. Their surveys cover areas I'm interested in and I always check them as when I'm shopping for solutions.
Awesome. TechSoup is an invaluable resource for every non-profit and we could not effectively manage technical issues without their help!