TECHBRIDGE INC

Programs: Managed services include: * strategic planning and consulting services as well as on-call response troubleshooting * remote and on-site desktop and server support * helpdesk support for basic operational and technical questions (i. E. , microsoft office) * end user support * review of server logs and general health of servers * applying patches, service packs and updates * updates to security and virus protection * review of the network components, tuning of components, review of logs, etc. * validation of backups, strategy, and assurance of restore capability * maintaining accurate documentation of your organization's technology environment managed services supports 33 customers and nearly 1,000 end users. All urgent issues are via the phone and/or system monitoring and responded to in less than 15 minutes. All high issues impacting more than one user (printing, internet access, etc. ) are responded to in less than 60 minutes. All normal issues that require attention for supporting hardware and software are handled in less than 60 minutes.

projects - techbridge performs various projects for customers including: technology assessments and planning, database development, package implementation and network implementation. Techbridge also provides access to discounted rates or donations from leading technology firms that provide such services as web development and support, software development, or speciality skills. These services can be combined with techbridge services for the addressing all of a customers technology needs at a rate the non-profit community can afford.

custom application development - techbridge provides custom application development, implementation and support to the nonprofit community at discounted rates utilizing internal resources as well as partners to assist with delivering such services. These services can combine with other techbridge services for addressing all of a customers technology needs at a rate the non-profit community can afford.