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Switchboard of Miami, Inc.

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Volunteering Oportunities

Nonprofit Overview

Causes: Family Services, Hot Lines & Crisis Intervention, Human Services, Mental Health

Mission: Our mission is to connect people in need with community resources, strengthen and preserve families, and develop and provide services where none exist.

Target demographics: Residents of Miami-Dade County

Direct beneficiaries per year: over 180,000 residents

Geographic areas served: primarily Miami-Dade County

Programs: Helplines for: general information, referral and counseling; seniors; families & youth; members of the GLBT community; military personnel & their families; Miami Dade public school employees; and more. Prevention & Clinical programs in the schools and other community organizations, as well as individual and family counseling sessions. In partnership with the Unified Family Court System to better address the needs of families in that system.

Community Stories

3 Stories from Volunteers, Donors & Supporters


Rating: 1

This organiztion needs to be financially reviewed as things do not add up. Thereafter they should require drug tests on all employees Let's see if drugs and embezzlement are working together under the guise of helping others

Review from Guidestar



Rating: 5

One of the unsung heroes of Miami. As a volunteer of an undeserved community, Switchboard opened it's doors and its heart to a cause I felt deeply about ... Suicide in the gay community. It's staff and volunteers embraced the need and developed a 24/7 helpline reaching out to the individuals, families and friends. It's this spirit, devotion and love for the entire community that has motivated Switchboard of Miami to create over 10 specialty hotlines to help some of the neediest segments of our community, from a gang hotline, to a Seniors Never Alone program. They also answer the Miami-Dade 211 calls and a portion of the 1-800-Suicide National Hotline. Their out-reach into the community has touched thousands families in schools based and after school programs. As a direct result of their efforts, friends of mine are here with us today ... making and building our community! Fluent in English, Spanish and Creole staff and volunteers are ready 24/7 to help.



Rating: 5

I was studying psychology in college when I became a volunteer for Switchboard of Miami. Six months later Hurricane Andrew devastated Miami and I realized how important the Helpline was to the city and the public. The line helped people find services and basic needs, was the only hope for so many individuals and became a major resource for the community. I grew so much during my time at Switchboard that I recommended it to my friends and coworkers. Thank you Switchboard of Miami!!!