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Switchboard of Miami, Inc.

Rating: 3.67 stars   3 reviews 2,556


701 SW 27th Avenue Ste 1000 Miami FL 33135 USA


Our mission is to connect people in need with community resources, strengthen and preserve families, and develop and provide services where none exist.

Target demographics:

Residents of Miami-Dade County

Direct beneficiaries per year:

over 180,000 residents

Geographic areas served:

primarily Miami-Dade County


Helplines for: general information, referral and counseling; seniors; families & youth; members of the GLBT community; military personnel & their families; Miami Dade public school employees; and more. Prevention & Clinical programs in the schools and other community organizations, as well as individual and family counseling sessions. In partnership with the Unified Family Court System to better address the needs of families in that system.

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Reviews for Switchboard of Miami, Inc.

Rating: 1 stars  

This organiztion needs to be financially reviewed as things do not add up. Thereafter they should require drug tests on all employees Let's see if drugs and embezzlement are working together under the guise of helping others

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Review from Guidestar
Rating: 5 stars  

2 people found this review helpful

One of the unsung heroes of Miami. As a volunteer of an undeserved community, Switchboard opened it's doors and its heart to a cause I felt deeply about ... Suicide in the gay community. It's staff and volunteers embraced the need and developed a 24/7 helpline reaching out to the individuals, families and friends. It's this spirit, devotion and love for the entire community that has motivated Switchboard of Miami to create over 10 specialty hotlines to help some of the neediest segments of our community, from a gang hotline, to a Seniors Never Alone program. They also answer the Miami-Dade 211 calls and a portion of the 1-800-Suicide National Hotline. Their out-reach into the community has touched thousands families in schools based and after school programs. As a direct result of their efforts, friends of mine are here with us today ... making and building our community! Fluent in English, Spanish and Creole staff and volunteers are ready 24/7 to help.

I've personally experienced the results of this organization in...

- saving over 200 lives... in just the Gay Hotline - Answering over 180,000 calls a yr! - calling hundreds of seniors each week so they can keep living in their homes - Working with young, first time offenders and their families to keep them out of jail

If I had to make changes to this organization, I would...

I couldn't do half the job that the the staff and volunteers currently do.

What I've enjoyed the most about my experience with this nonprofit is...

making a difference. Having an impact on our community

The kinds of staff and volunteers that I met were...

young, older, wealthy, economically challenged, handicapped .... all extremely talented, hard working and caring. I've also see the future leaders of our social service organizations learn and grow at Switchboard

If this organization had 10 million bucks, it could...

Save more lives, help more families at time of crisis, keep more seniors in their communities longer, assist more youth address sexual issues, abuse issues, gang and community issues and first time juvenile offenders and their families....

Ways to make it better...

If I had more time and resources to give.

In my opinion, the biggest challenges facing this organization are...

Addressing increased demand both in 24/7 tri-lingual call center (over 180,000 calls per year!!!) and requests to serve more schools, more seniors, more families ... While budgets and funding sources are reduced.

One thing I'd also say is that...

As technology changes to more internet and cell phone (text) communication Switchboard of Miami, Inc. has an exciting opportunity to reach more people.

When was your last experience with this nonprofit?


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Rating: 5 stars  

1 person found this review helpful

I was studying psychology in college when I became a volunteer for Switchboard of Miami. Six months later Hurricane Andrew devastated Miami and I realized how important the Helpline was to the city and the public. The line helped people find services and basic needs, was the only hope for so many individuals and became a major resource for the community. I grew so much during my time at Switchboard that I recommended it to my friends and coworkers. Thank you Switchboard of Miami!!!

What I've enjoyed the most about my experience with this nonprofit is...

the connection with the people. We assisted callers needing help with financial assistance, suicide prevention, drugs, domestic violence and every problem under the sun. The volunteers are GREAT!!!!

How frequently have you been involved with the organization?

About every six months

When was your last experience with this nonprofit?


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