I can't speak on all of SETHRA's services they offer. But I have 3 yrs of up close experience with one particular Representative Payee named Karla McDonough. She starts out appearing to do a good job. But her attitude quick;y changes and she appears to care more about how much money is saved instead of whether the client has their basic needs met. She appears to enjoy the control she has over other people's money and seems to enjoy making you "beg" for her to release money for basic needs like winter clothes, gloves, etc. That was bad enough, but now she has deliberately withheld a disabled vet's social security check for the past 3 months. She has sent a small amount of personal money each week for things like shaving cream, etc. But she has not sent 1 cent for my bills ( rent, water, cable, or buy food, or gas to get to the doctor appointments, or pay for medication, etc..) since May 2014. This is September 2, 2014. I have called twice and asked her to send my check for bill money, but was ignored. I wrote a Certified Letter to Karla directly asking she send my money for bills. But still, no response whatsoever. I should NOT have to "beg" for my money. She doesn't like the fact that I recently moved. But she has the address, knows I need bill money, yet seems to be withholding it because she doesn't like that I moved. An agency is NOT supposed to try to manipulate their clients lives by withholding their money. Control issues and being very prideful are not two characteristics that compliment the position she holds. I do NOT recommend Karla McDonough for anything. Also, if the agency SETHRA does not make her correctly and dependably do her job, then I wouldn't recommend them for any "so-called charity service". Therefore, I recommend if you hear the name Sethra, you run far away while you still can! There's no other agency I know of that is so cruel, immoral, and abusive as to make a disabled vet go hungry while they sit on his money for 3 months just because they can. I wish someone had of warned me ahead of time. It's my prayer this helps someone avoid what I'm being made to go through by this irresponsible cold heart person, Karla McDonough, a Representative Payee at (Sethra) Southeast Tennessee Human Resource Agency.
Review from Guidestar