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2019 Top-Rated Nonprofit

Shelter Association of Washtenaw County

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Nonprofit Overview

Causes: Community Clinics, Health, Homeless & Housing, Homeless Centers, Homeless Shelters, Human Services

Mission: The mission of the Shelter Association of Washtenaw County is to end homelessness one person at a time.

Results: Last year we served over 1200 unique individuals, adjustments to programming in the previous year allowed us to serve nearly 100 more individuals in the Residential Program.

Target demographics: Adult men and women experiencing homelessness.

Direct beneficiaries per year: Predominantly adult men and women who are Washtenaw County residents at the time they experience homelessness. Last year over 1200 individuals received some type of service from the Shelter Association.

Geographic areas served: Washtenaw County

Programs: Residential Program: The Residential Program offers individuals who are experiencing homelessness the opportunity to have temporary shelter and intensive case management to assist them in finding sustainable income and affordable housing. At the beginning of their stay, a case manager is assigned who leads them through a comprehensive, empathetic assessment to identify their specific barriers to obtaining housing. Together a plan is created to address these barriers. Upon entering the Residential Program, one must commit to work on finding and saving income, and obtaining sustainable housing, while remaining clean and sober for the duration of the stay. Non-Residential Program: For individuals experiencing homelessness who are not currently in the Residential Program, the Shelter Association provides an array of services to both provide immediate assistance and encourage long-term change. Services such as laundry, showers, and access to the Shelter's free health services may be utilized by anyone in need. There are also a variety of assistance programs available such as: employment assistance, benefit assistance, housing search assistance and many others which help find or increase income and locate sustainable housing. Currently more than 30 agencies, ranging from AA to the VA, provide services on-site. These services help individuals who are not yet ready to enter the Residential Program, who are waiting for a place in the Residential Program or who have temporary shelter elsewhere but need to access our services. Warming Programs: December through March, or any time the temperature (or wind chill) falls below 35 degrees, the Shelter Association opens the first floor Warming Center overnight to provide life-saving warmth to people in the community who are in need. During the depths of winter (December through March) the Shelter Association expands the capacity of the warming center through our Rotating Shelter Program. This year 18 faith based organizations will host up to 35 individuals each night, providing a bed at their facility for one or two weeks.

Community Stories

84 Stories from Volunteers, Donors & Supporters

Luanne R.1

Client Served

Rating: 5

These people are a Godsend to so many people who have found themselves homeless for whatever reason. Keep up the good work!

Kate D.2

Professional with expertise in this field

Rating: 5

The Shelter Association is great at finding new ways to better serve the homeless. SAWC transforms people's lives and everyone who works at SAWC is passionate about helping people in need.

Professional with expertise in this field

Rating: 5

This Shelter continues to serve more than 150 individuals each day, in the midst of the COVID pandemic. Other business and places of refuge have shut their doors, but the Shelter Association of Washtenaw County continues to work tirelessly to provide shelter to individuals with nowhere to go. They also provide services that include showers, laundry, and case management services, as they work to assist clients with finding permanent affordable housing.

Sarah Kuta P.

Volunteer

Rating: 5

I see first hand every effort that is made to house the communities most vulnerable population. It is a tall order but the Shelter is up for the challenge!

Previous Stories

Professional with expertise in this field

Rating: 5

The Shelter Association of Washtenaw County aims to end homelessness, one person at a time. The case managers work effortlessly to find housing for all that seek it! They are the housing support specialists of Washtenaw County.

General Member of the Public

Rating: 5

SAWC has impacted hundreds of people from around the country. Their warming center touches home to see how hard the staff work and how much the facility pays forward to the community. They work hard to make sure no one is left in the cold or to connect people to the correct services.

Professional with expertise in this field

Rating: 5

The impact it has on the Community at large is huge but it's the individual lives it touches that impacts me. To see someone come through a rough patch and get back on track makes you proud to be associated with this Organization

Professional with expertise in this field

Rating: 5

SAWC is a great asset to this community. In addition to ending homelessness, the staff at SAWC are skilled passionate empathetic and knowledgeable about resources in the community. They assist guests with addressing and removing social, legal and financial barriers to health and housing. During the winter months, SAWC opens a warming center to allow all individuals in need to sleep inside at night. SAWC is a leader in meeting clients where they are as well as answering the calls for help.

Previous Stories

Professional with expertise in this field

Rating: 5

SAWC does great work for the Ann Arbor and surrounding communities! The staff partner with clients in a client centered low barrier relationship to end homelessness, including support, counseling and advocacy in the areas of mental health, substance abuse, financial barriers to housing like evictions, shutoffs, poor or no credit. The SAWC team is knowledgeable about other agencies and services and are skilled at referrals and connecting clients to care. SAWC understands the many barriers faced by those experiencing chronic homelessness or who are insecurely housed. There is a Clinic and Community kitchen on site. staff are consistently trained in deescaltion, CPR and to use Narcan. Finally, SAWC is always engaged with the community, clients and stakeholders to improve the services and programming provided!

Audrey C.1

General Member of the Public

Rating: 5

The Delonis Center is one of the best resources for individuals who are experience homelessness in Washtenaw County.

Client Served

Rating: 5

Great place to be the staff are so great always so helpful

Professional with expertise in this field

Rating: 5

SAWC helped house 265 individuals in their last fiscal year.

General Member of the Public

Rating: 5

The Shelter Association of Washtenaw County does an incredibly good job of making everyone feel welcome. They provide in the best way they can year-round for their clients. It's been a pleasure working with them!

Professional with expertise in this field

Rating: 5

Delonis has helped so many people to end there homelessness! Such an amazing organization that is always there to help the clients.

Professional with expertise in this field

Rating: 5

I have worked for the Shelter Association of Washtenaw County for 8 years. I am an Operations Specialist at the Delonis Center and I am very passionate about my job. In fact, I volunteer for special projects outside of work to benefit our clients because I truly believe in our mission, which goes far beyond Ending Homelessness one person at a time. I enjoy reaching out to folks in the community to educate them about what we are doing for those we serve. After all, we are striving to change lives for the better!

Our Board, Executive Director Dan Kelly and development team have been working hard to form relationships with key leaders in Washtenaw County for support and we have added an array of programs to help our clients focus on their overall well-being. Recently, we won a Governor's Service Award for one of our volunteer programs. ArtBreak Studio is made up of a group of approximately 25 talented volunteer artists who teach our clients about art through a weekly drop-in art class. They have dedicated more than 1,500 hours to this program already and have taught clients how to paint with water colors, work with clay, draw self-portraits, draw using charcoal as well as other exciting art projects. Recently, David Zinn worked with our clients through ArtBreak Studio to create chalk artwork in front of the Delonis Center. This program has changed lives and is a form of art therapy for our clients. Becki Spangler is the volunteer who runs the ArtBreak program and is pictured here with Dan Kelly receiving the prestigious Governor's Service Award from Governor Gretchen Whitmer on September 5, 2019

- Dawn Gemler

Professional with expertise in this field

Rating: 5

The Shelter Association does amazing work with housing individuals who have many barriers to housing. They work through many challenging situations to get people into housing and are determined to ensure that these folks are as successful as possible. The staff are welcoming and respectful to everyone who walk through the doors. it is an wonderful place with kind employees who very much care about those they serve.

Professional with expertise in this field

Rating: 5

I love being part of such a wonderful mission and using my skills to create a better world!

icampbe2

Professional with expertise in this field

Rating: 5

The shelter is the front door to services in Washtenaw county and as such helps people meeting them where they are and delivers the much-needed help in the here and now.
If you ever need the help of any kind from shelter to the initiation of mental health care stop in to find the resources delivered with the respect they can provide. Absolutely the best in the county at providing acute care with passion and professionalism.

Professional with expertise in this field

Rating: 5

Not only does the SAWC house people daily, they also offer a great many benefits to its' employees. I was recently very ill and off work for about 6 months, but because of the long term disability offered by my employer, I didn't have to become a client. The medical insurance saved hundreds of thousands of dollars in expenses for the many surgeries I have had to have, as well.

Professional with expertise in this field

Rating: 5

The Shelter Association at the Delonis Center is a key player in ending homelessness in Ann Arbor area and the greater Washtenaw County community in Michigan. The organization has been around for over 30 years and continues to try and end homelessness; last year we housed over 230 individuals that were experiencing homelessness!

Professional with expertise in this field

Rating: 5

The Delonis Center takes in hundreds of people into Warming Center during the winter months regardless of the individuals current situation. People are able to stay out of the freezing cold and survive the winter. They have Case Managers that are there to help you find housing if you want to.

1 Jessi M.

Professional with expertise in this field

Rating: 5

I have been working for SAWC for 4 wonderful years. It has been very rewarding working with people experiencing homelessness in Washtenaw county. I have witnessed many success stories along the way. I feel like I am contributing to a greater cause and I am very lucky to belong to such a caring organization.

Previous Stories
1

Professional with expertise in this field

Rating: 5

The Shelter Association of Washtenaw County assists 100s of people each year in obtaining and maintaining sustainable housing.

1

Professional with expertise in this field

Rating: 5

The Delonis Center does an amazing job helping those who are less fortunate. The entire staff is very caring, compassionate and professional. Clients come to the Delonis Center with many different barriers, but when they leave, many of their challenges to finding stable housing have been eliminated. Clients know that when they have no other choices in their lives, the Delonis Center staff will be there to support them through the most difficult times in their lives.

1

Professional with expertise in this field

Rating: 5

I first came to the Shelter on a volunteer basis. As a volunteer I received the opportunity to observe shelter operations, do laundry, and engage with shelter clients.

The Shelter meets the basic needs of hundreds of individuals on a daily basis. Many of these needs are things that I was guilty of taking for granted, before coming to the Shelter.

A shower, the opportunity to do laundry, access to a telephone, food, and storage for personal belongings are just a few things that become available to individuals who are experiencing homelessness.

The shelter also provides a clean bed in a safe environment, all year round, to 50 Residential clients. When temperatures drop, the shelter is able to provide a bed for an additional 60+ individuals through it's warming center and an additional 25 beds through it's rotating shelter. Each night, through the winter months, 135+ individuals receive shelter from the cold and a place to sleep. If it were not for the shelter, these individuals would have no place to go.

The Shelter does more than provide a temporary solution to a problem. Shelter staff are compassionate and empathetic as they work with individuals on a case by case basis to assist them in finding income and affordable housing, so as to end their experience of homelessness as quickly as possible.

Engaging with clients provided me with the opportunity to understand the circumstances that may lead to an individual's homeless circumstance. The majority of the individuals that I encountered have disabilities that put them at a disadvantage as they seek to obtain or struggle to maintain employment. Many individuals have experienced trauma or tragedy that led to their becoming homeless. Most of the clients at the Shelter are optimistic about their future and work hard to do their part to end their experience of homelessness. The Shelter provides individuals with the help that they need to get back on their feet.

1

Volunteer

Rating: 5

Shelter Association is a wonderful asset to Washtenaw County. The services they offer are absolutely phenomenal and are personalized for each individuals situation. Staff is accommodating and a pleasure to work with. Love volunteering here and will continue to do so!

1

Client Served

Rating: 5

delonis center helped me change my life around great people great agency

1 Bekah W.

Professional with expertise in this field

Rating: 5

The shelter has helped me hone my social work skills and has helped so many clients not only find housing but leave equipped with the skills necessary to keep housing.

1

Volunteer

Rating: 5

I have volunteered at this shelter and I was very impressed by the kindness and dedication of the case workers and the kitchen staff. They made me, a volunteer, feel welcome and valued.

1

Professional with expertise in this field

Rating: 5

The Shelter Association of Washtenaw County (Delonis Center) has proven to be a God send for the local community. This agency has an intricate and very personalized program dedicated to helping the homeless population achieve independence, "one person at a time." The work done there through directors, managers, case managers, operations specialists, as well as other staff and the many volunteers is truly above par. Their internal team shows a dedication and compassion for the people they serve that is reflected through the success of their clients. Five stars and two thumbs up!

1

Professional with expertise in this field

Rating: 5

I have been a small part of changing many, many lives while employed at the SAWC, including my own. The people who come to us are at their very bottom of everything...no home, no income, no hope. When they leave here to enter sustainable housing, they have all those things returned to them and then some. I began working here as a part time employee, just having left a 25 year marriage and my own home. I was full of fear, but today, because of working here, I am a fully independent homeowner with Habitat for Humanity. I have paid vacation and sick days, full medical insurance benefits, a retirement account, and a living wage. I am no longer afraid. I feel what our clients feel...the good and the bad! We do amazing things here. You give, we serve, lives change!
Anonymous

1 Jennifer606

Professional with expertise in this field

Rating: 5

Offer a wide range of services to aid vulnerable individuals.

Previous Stories
1

Professional with expertise in this field

Rating: 5

I have been an employee of the Shelter Association of Washtenaw County for over 5 years and am grateful for all of the experience I have received. I came here a novice, trying to gain some basic experience in the social work field and 5 years later still know that I made the right choice. The services provided by the shelter for the homeless population are invaluable and a major part of their survival when they are not actually staying at the shelter. I am happy to be a part of a team that cares enough to ensure the safety and well being of a population that most of society wishes would just go away.

2 ddneering

Professional with expertise in this field

Rating: 5

This is one of the most amazing organization in Ann Arbor working with individuals who are experiencing homelessness.

The focus is on helping people to solve the problems that are keeping them from finding a place and learning how to keep that home.

An talented staff, great volunteers and committed board...makes for a very effective organization.

Previous Stories
3

Professional with expertise in this field

Rating: 5

The Shelter Association has been doing great work in our community for over 30 years. It has the mission of "ending homelessness one person at a time". They are effective in doing this having housed over 200 individuals last year.

The staff members are dedicated professionals. The Board members are committed to keeping the organization one of the best in Washtenaw County.

We are lucky to have them in our community.

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1

Volunteer

Rating: 5

This shelter has been wonderful to volunteer at! Staff is extremely friendly and helpful to the clients. Things tend to be extremely clean around here as well.

1

Professional with expertise in this field

Rating: 5

In seven years I have seen many clients benefit from the services and informed staff at the Shelter Association of Washtenaw County! The successes have varied greatly. Many clients have been housed or received assistance with sustaining housing. As a member of the community, I have witnessed how lives have changed after an individual ends their homelessness. Former clients have obtained skills/certifications that have proved to be life changing! Clients have been able to obtain/sustain housing after case managers helped them to become sober. Ive witnessed clients reunited with estranged family. Former shelter clients seldom forget their experience and often return to volunteer or support those still in need. Shelter staff meets clients where they are and link them to supportive services when they've succeeded. Great place to help!

1

Professional with expertise in this field

Rating: 5

The Delonis Center is extremely well set up with a program that truly focuses on housing clients and breaking down barriers that contribute to their homelessness!

1

Client Served

Rating: 4

The staff here really offers warmth to the residents, although at times the rules can be excessive. I feel welcome, safe and cared for and for this I am grateful.

1

Donor

Rating: 5

As a supporter of the Shelter I am continually inspired by the ways they continue to serve the community and house more and more people in need every year.

1

Volunteer

Rating: 5

How hard they work and how much they care about the clients really encourages me to work hard so that one day I can positively impact the lives of others the same way they do. I am getting ready to leave the area but as I do i will always treasure the time that I have spent there and hope to find an organization as wonderful as this one.

1

Professional with expertise in this field

Rating: 5

The Shelter Association is a wonderful asset to the community. They impact people's lives in a positive way by ending homelessness.

1 Jenny107

Volunteer

Rating: 5

nice place, when I work there it feels more like a social visit, everyone knows each other and supports each other, nice community. This shelter offers so many services that are very valuable, one in particular that isn't officially listed is a patient ear and shoulder to cry on-the staff are so caring, and will spend time talking/listening to a resident who's having a bad day, the staff are genuinely invested in clients success and well being.

1

Volunteer

Rating: 5

I have been volunteering at the Shelter Association for a couple of months now and every single day I am amazed with the patience and knowledge of the staff. They are always working in order to give the people who need their help the best possible care and chances to succeed possible. The services they offer require a great deal of time and commitment and I have never once seen those services offered without a smile.

Donor

Rating: 5

The staff of the Shelter Association pursues the goal of "ending homelessness one person at a time" with vision, patience and optimism. And, one person at a time, they change lives.

Volunteer

Rating: 5

SAWC does so many amazing things for the members of the Ann Arbor and surrounding communities. They offer so many incredibly important services that many people need to get back on their feet. I love volunteering here. There are always great people, volunteers and clients alike.

1

Board Member

Rating: 5

I was asked to join the volunteer Board this year by a good friend and former business associate. I've only been involved for a few short months, but I've already been pleasantly surprised by the level of commitment by both the volunteers and the employees. I was surprised to discover that very few, if any, of the other counties in Southeast Michigan offer this kind of assistance to the homeless. I really like the fact that this organization is not a permanent solution for the people that we help, but rather a starting point for them to make it on their own, and to have a better life than they had when we first met them.

2

Board Member

Rating: 5

SAWC changes all of our lives AND our Community by compassionately assisting the most forgotten segment of our society; single, adult males and females who are experiencing homelessness and who, often, are experiencing a myriad of physical, medical and/or emotional issues. This is a difficult population to serve, but the dedicated staff does it with grace and genuine warmth....AND with an outstanding level of success! Hope truly does happen at The Delonis Center and I am proud to be a small part of it!!

2

General Member of the Public

Rating: 5

The Shelter Association has a great mission. It's staff is doing a wonderful job to help the homeless. The board of Directors are dedicated to help their community.

2

Donor

Rating: 5

The Shelter Association's approach to homelessness works. Clients show up with very little hope and no resources. With the help of Shelter staff, clients develop a better sense of themselves and their place in the world. They come to see that a home is achievable, and working with that vision, most leave the shelter and move to sustainable housing.

2

Donor

Rating: 5

The Shelter Association utilizes a wonderful staff, strong leadership, and dedicated Board of Directors to end homelessness in the Washtenaw community for hundreds every year!

Previous Stories
2

Donor

Rating: 5

IN this economy organizations like the Shelter Association are stepping up to help more of our fellow community members than they have resources to. With more people in need places like the Shelter Association are in higher demand to help people who are running out of options.

1

Volunteer

Rating: 5

It is every communities responsibility to provide help for the homeless. The Shelter Association of Washtenaw County has provided this help and is an example of how many caring people coming together to support those in need can accomplish so much. The leadership, staff and community can all be proud of the work done at the Delonis Center.

Previous Stories
1

Board Member

Rating: 5

The Shelter Association of Washtenwaw County makes our community a better place. This non profit reaches out to homeless men and women in order to help them secure housing, find employment, receive medical help and so much more. I am proud to be a Board member and be part of the solution of giving guidance and care to those who need it. The staff are expert at what they do and our many volunteers allow us to provide additional support.

1

Board Member

Rating: 5

This organization is remarkable, with a mission of "ending homelessness one person at a time" the staff provide services, employment assistance, substance abuse, housing for Vets, & case managers that teach life skills so once a client is housed they are successful. The staff are smart, thoughtful and passionate about the clients they serve.

1

Professional with expertise in this field

Rating: 5

The Shelter Association of Washtenaw County is dedicated to ending homelessness. They do it every day and house one person every 2 days.

They also work with other community service providers to impact public and community policy and procedures to improve the system of care. In this way they contribute to ending homelessness in our community.

The staff members are dedicated and work tirelessly to find solutions for the people they work with. If there is a solution, they will find it.



General Member of the Public

Rating: 4

I worked with others to found the first shelter in Ann Arbor, called Arbor Haven. So I have been watching the problem of homelessness for many years. I am grateful for the efforts of so many people to create the Delonis Shelter and to keep it going. It has expanded its services to meet the growing need. The recent brutal winter was a crisis for homeless people, and Delonis is again stepping up its services in response. I am relieved to know that there will be a warm place for homeless people to sleep when winter comes again.
What is still needed is a warming center open during the day. This is not necessarily a mission for Delonis, which is doing so much already. Bill Martin used to furnish a space on Ashley Street, but that building no longer exists. Somewhere, somehow, our community must find a way to meet this need.

Professional with expertise in this field

Rating: 5

The Shelter Association of Washtenaw County is a national, regional and community leader in the art of collaboration within a community to provide services to the most vulnerable citizens. I am in awe of the work and passion of its staff, and the great way they are able to provide services in a safe, and respectful manner.

Volunteer

Rating: 5

For 6 years I have worked with the Shelter Assoc. as a co-ordinator for one week of their Rotating SHelter program. This winter relief program, requires SHelter Assoc. staff to work with about 25 congregations to be able to provide overnight housing for 25 homeless men. The staff is marvelous. Easy to work with and very caring. This is a fabulous and unfortunatelly necessary service to our community. I"m proud to work with these committed people. They all deserve high praise. Miriam

Nancy115

Volunteer

Rating: 5

I have been a volunteer at the Delonis Center for about 5 years now and have worked at the Service Center desk, the Medical Clinic, and the Front Desk, as well as serving on a Task Force to increase the number of churches to participate in our Rotating Shelter. I am currently taking on various tasks to help the Medical Case Managers and staff provide the best medical care possible for our clients. I absolutely love my time at the Center. I have always felt comfortable there, and staff has always taught me what I needed to know and I have been trusted to act as independently as possible, which makes the work there especially satisfying.
Working in a shelter is complicated business for case managers who have to weave a path through mental and physical health issues, addiction, abuse, and lots of bureaucratic red tape. As volunteers, we provide support to the staff and clients, whether it be completing a specific task or, more often than not, just being there to listen and care.
The clients at the shelter come from many backgrounds and experiences and needs. However, I have always found that people are just people...we all have the same basic needs...possibly the most important and simplest needs are to be RESPECTED and to be TREATED WITH DIGNITY. As volunteers, I feel that is OUR most important job.

I became involved at the Delonis Center through our church, First Congregational Church of Ann Arbor. For many years we have participated in the Rotating Shelter program that is run by the Shelter. I signed up to stay up one night in December at the church to chaperone and after that night I knew I had to volunteer at the shelter. I was hooked. The clients were polite, appreciative individuals who were great to talk with and share life stories and insights. After that night, I knew I wanted to serve this population in a more extensive manner and that is how I became involved at this shelter.

Professional with expertise in this field

Rating: 5

Shelter Association of Washtenaw County is a great place to work and the staff are great :). This program provides services for individual adults to improve their life and get back on their feet. I enjoy being an advocate for a vulnerable population and addressing crisis situations. Overall, my experience has been very rewarding.

Lewis I.

Volunteer

Rating: 5

As a Volunteer for the Shelter Association of Wastenaw County, I had the honor of working with Staff who showed great care and took a well rounded approach to assisting clients who came through the doors. Offering opportunities that our state has neglected after years of cutting financial aid, and psychological help to those suffering from disabilities and mental illnesses. Even those who have fallen on hard times due to the financial struggles we've faced here in Michigan.

General Member of the Public

Rating: 5

The shelter is one of a kind. The program provides various opportunities for individual adults to get back on their feet by addressing various barriers. There is a free medical clinic, case management for residents and non-residents, job club for those seeking employment, free laundry, storage, and meals, and showers to name a few. The center also collaborates with other community outreach programs including the Veteran's Administration, Department of Human Services, Catholic Social Services, Community Support and Treatment Services, and with providers who offer legal consultation. Also, the warming center provides emergency shelter to hundreds of people a night November into April. Not only is the shelter a place for people to stay, it is a center to improve quality of life by overcoming barriers with the services provided.

Volunteer

Rating: 5

SAWC is by far one of the best places that I have ever had the pleasure to work with. The staff at the shelter is incredible. It just feels like a big family working there. My placement was in the clinic, and it was amazing how the clients were cared for holistically. Their medical needs were met and exceeded, but the clinicians consistently take it a step further and help the patient focus on their life goals. They do not simply treat the clients, but aid the patient in changing their habits, addictions, diets, and much much more. Never have I ever volunteered with such an amazing group of individuals. I feel like I am truly making a difference by being here.

Patrick34

Volunteer

Rating: 5

My volunteer opportunity at SAWC was inspired by the way the Shelter takes care of it clients and i am delighted to be associated with that great organisation. i will still volunteer my time anytime i come to Ann arbor again.

Volunteer

Rating: 5

I entered the shelter first as a volunteer then later as an intern. The staff were very nice and guided me in both my positions with patience. They were also very patient with the clients served there. Clients' goals are the top priority of the SAWC. They are making real strides to end homelessness one person at a time!

Volunteer

Rating: 5

The shelter association of Washtenaw County is one of the best non-profits I've volunteered at. The staff at the shelter are very helpful, warming, and they treat all their clients with the utmost respect. I truly believe everyone involved at the shelter are focused on working towards helping each and every one of their clients to find stabilized and affordable housing. It's a blessing to know that there are still organizations like SAWC around who are running effectively and working towards ending homelessness. I love volunteering at this place.

Volunteer

Rating: 4

This was by far the best organized facility I have volunteered at. I also appreciated that I could volunteer as many hours as I wanted/ needed. Many facilities require a certain number of hours that is hard to fulfill as a student. I also found the orientation very helpful for not only this experience but others as well. Many places did not have any type of orientation and it was very confusing as to what my job as a volunteer was. I greatly appreciated the set boundaries and expectations.

Volunteer

Rating: 5

The shelter association of Washtenaw County provides top-notch service to its clients. They take into account the personal struggles that each client is faced with, and handles them in a compassionate and confidential manner.

I have volunteered on multiple occasions, in various areas of the shelter, and have found the staff to be wonderfully committed to truly making a difference in these peoples lives. working with them as a volunteer has always been a positive experience and provides a shining example of their level of compassion and understanding.

I am also a member of a local church that works with the Delonis Center, and it's truly an honor and a pleasure to work with them.

Professional with expertise in this field

Rating: 4

The shelter association of Washtenaw County provides excellent service to those in need. compassionate and qualified staff work hard daily to help individuals combat the barriers to housing.
The shelter served nearly 1,500 people last year and permanantly housed 200 people.
In winter months, The shelter provides warming centers and rotating shelters to over 500 people.

Board Member

Rating: 5

I have been involved with the Shelter for many years. First as a teen supporting family involvement, and now as a board member in my own right. The Shelter is an amazing organization that uses best practices to engage individuals and to end homelessness one person at a time. It is that personal touch, and focus, that sets them apart, along with the many services provided in their Center to help individuals facing homelessness in every area of their lives.