They may do a lot in the world of non profits but the customer service is terrible and when contacted about issues you get a pre composed response telling you to what any normal person would if an issue arises and ask for a manger. Having items sold out from under you and waiting 45 minutes for a sales rep is insane.
I just completed a fantastic experience working with Second Chance. After deciding to do a complete tear down on the lot I own in Norther Virginia I contacted Second Chance. I wanted to promote two important causes including the environmentally friendly reuse of the materials of my tear down and as well as to help enable construction related skill building of their staff members at the same time.
They were very professional, prompt, responsive, and easy to work with. They understood the inherit schedule changes in any major construction project. They were very flexible with the scheduling of their work and even accommodated some last minute changes to make sure my construction project could proceed ahead of schedule.
I would definitely recommend Second Chance for anyone who is thinking of tearing down an existing structure. They are pro's! Thank you to Second Chance and all the great people who make this charitable organization thrive!
Beyond my expectation! I had heard great things, so my expectations were high, but even still, I rate 11/10. The job was done perfectly, the site was left immaculate. Furthermore the guys were polite, courious, respectful to my neighbors, extremely maticulous and very hard working. Job was done in under 2 weeks including falling on a holiday. The guys even helped me move some heavy furniture that I needed to store on site from the garage. What an amazing operation. Couldn't give a higher recommendation from start to finish (appraisal through completion). Thanks Ryan M and Gene M for your accessibility and hand holding throughout.
I am a case manager working to help the formerly homeless in Baltimore City. One of the barriers we confront is getting furniture for extremely low income families once they are housed. Since partnering with Second Chance I have been able to supply furniture to over 40 families in need in a year's time. Second Chance has been my miracle maker. Thank you!
Second Chance has been my favorite destination for vintage stuff treasure-hunting for years. Last week, I had the pleasure of having them come to pick up half a houseful of furniture, art, lamps, etc. Scheduling was a breeze, the crew was on time, and the guys (crew of three) were fast, careful, courteous, and super professional--truly a joy to work with. I could not be more impressed or recommend Second Chance more both for shopping and for donating. Thanks so much, guys.
Second Chance Inc. is a place that provides meaningful benefits to the Baltimore area: opportunities for community members struggling to find gainful employment, preservation of the historic architectural heritage of the City, and environmental stewardship through diversion of one of the largest streams of landfill waste: Construction and Demolition.
Besides these instrumental benefits, Second Chance is a wonderful place to shop and visit! In their 600,000 square foot warehouse you can find anything you need for your home from a full kitchen or bathroom to an interesting conversation piece to a lovely antique chair or sofa....and all at great prices!
If you are thinking about donating any furniture, books, or other material, look no further than Second Chance Inc.!
Not only does Second Chance provide a great service to the community, their customer service is unparalleled. Every time I shop in the store I am impressed with the courteous and prompt assistance I receive. The selection available is very impressive as well and surprisingly well organized for a resale store. All of this combines to make shopping there a very enjoyable experience. I would highly recommend Second Chance Inc to anyone who is looking to improve their home with a unique piece that has the added bonus of being a sustainable and socially responsible purchase.
Second Chance is an unbelievably impressive organization. For anyone interested in historic preservation and those interested in helping our local community, this is the place for you. You will find historic details from old homes that you cannot find in todays market. Doorknobs, mantels, bathtubs....the list is endless of the unique pieces you will find.
Why buy new when you can use pieces from the past ready for you?
Seeing the overwhelming amount of inventory the warehouse holds and knowing the amazing group of people who worked to fill the warehouse is a good feeling as you shop. Second Chance gives people who are looking for work and to improve their future, the opportunity to learn a trade and to give them the confidence to move forward with their lives.
Go see for yourself this impressive business!
As an architect in Baltimore, I am thrilled to have such an amazing resource. I have found many hard to find historic elements for reuse as well as period pieces for projects, doors and trim to match, etc. Not only does this place help restore the community and offer jobs and jobs training, it helps restore the architecture of the city! The staff and employees are always helpful and friendly. The facility is like a museum and a great place to explore! If you haven't been to visit, you should put this place on your list!
I am amazed each time I go to Second Chance that they have the amazing amount of inventory they have! The selection is fantastic, prices are fair and the employees are very accommodating. I have had a great experience every time I have visited Second Chance - looking forward to going back - I always find a treasure!!!
Second Chance is a place like no other. You really have to go there to appreciate the kind of place it is. The amount of inventory they have is amazing. You can find anything from a lovely sofa to a bathroom sink - all at great prices! It's mission speaks volumes. Great job!
This is a warm and grateful thank you for another successful experience with Second Chance. From the first phone call to [Nick Redfurn] a week ago, to the final wave farewell to the Crew as they headed back to base this afternoon, this has once again been a thoroughly satisfying experience. Thank you, Nick, for setting the tone with your cordial efficiency, clear communication and special efforts to accommodate us on relatively short notice.
I want to extend my respect and gratitude also to today's crew, Team Leader Luis and his Partners, Raymond and Allan. Luis was thoroughly mission-focused, organized, efficient and jaw-droppingly strong! Raymond and Allan were conscientious, professional, meticulous and efficient. I especially appreciate how respectful each member of the team was of each other, and certainly of me. Fine gentlemen in every respect, each one. My only regret is that time did not permit them to stay and enjoy the lunch I had prepared for them, but they were pressed to get back to base. I guess I will need to come visit you all in Baltimore if I want to socialize with you!
Since we first learned about Second Chance in the winter of 2016, we have recommended you to everyone we know. Much of our involvement with your organization has been the result of heartbreaking losses in our family. But among the "collateral beauty" in such losses is certainly the positive experience of learning about you, working with you, and knowing that the "things" which hold great meaning but no longer much purpose in our family can have new life and new purpose because of the work you do. Second Chance matters to our community greatly, and the good you do ripples outward endlessly in ways we may never fully know, but can always believe in, and be grateful for. My family thanks you for your commitment to your mission, and for giving us all a Second Chance to repair this broken world with love.
With respect and gratitude,
Thanks to Second Chance for sharing the beautiful stories of how your business operates in the email blast you sent out. The thoughtfulness and respect for families, personal heirlooms, and for placing the meaning/emotion of objects over the profit of them is truly impressive. The whole of the work done at Second Chance is such an inspiration. If more businesses operated with these values the world would be a better place.
We come in often as we are working on some projects. We always g we t the help we need right away and the help is always courteous. Reggie worked with us this past Saturday. June 18'2016. Reggie went out of his way to help us find everything we needed and more. Thanks Reggie for a great experience. Linda and Ed.
Second Chance is truly an amazing place! Sure the physical plant is a playground for anyone interested in building, improving, furnishing or decorating their home. With 200,000 sq ft of "Cool Stuff" to pick through it is easily a day trip!....and a day trip worth making!!!! Get there early, wander around til luchtime, take a break to eat at any of the wonderful eateries in South Baltimore, Fed Hill, the Harbor...possibilities are endless. Then, return for the afternoon to finish wandering and shopping through the building materials, furniture, architectural oddities and treasures.
BUT ! ! !
Second Chance is SO MUCH MORE than a great place to find great stuff, HOW much of the treasures get to 1700 Ridgely Street are what really set this organization apart, in my opinion. The men in "the field" deconstruct homes...and learn construction through deconstruction. Any useable part of a house that can be salvaged and still has value, will be removed and transported to their warehouse. Second Chance provides a place to get a SECOND CHANCE for people who have made mistakes that are often barriers to employment. Second CHance offers the deconstruction workers training not only in OSHA, Financial Literacy, and other construction related fields, but also provide a place to learn a good work ethic.
What an amazing place!!! The entire team, from the director, to administrative support, donations, deconstruction and the retail division has it down. Baltimore, and us who live here, are lucky to have this organization !!
Second chance does incredible work for the Baltimore community. Their concern for our lived environment exceeds all other similar organizations, as they so amazing things to divert waste and reuse these items. Most importantly, however, Second Chance is doing much needed work for the returning citizens in our community. In the era of mass incarceration in America, programs the focus on reentry to reduce recidivism are essential to break the toxic cycle. The job training programs and general compassion for their employees that Second Chance provides is an essential services for our entire society.
What a TERRIFIC organization! Our school's Mothers' Club researched dozens of non-profits to donate our time and resources and Second Chance was at the top of our list. The staff was friendly and extremely thankful for our volunteerism. Plus, we heard from an employee with a wonderful success story about how the organization helped him learn a trade and new skills. The founder, Mark Foster was genuine and teared up...even after hearing the story multiple times. I highly recommend Second Chance for volunteerism, donation of items, and shopping. THE BEST!
From the folks who make the smart environmental choice for deconstruction of their home, to the public that loves the incredible range of products for sale in the warehouse (quirky to historically accurate to just-plain-good-deal), to the donor community, to the amazing volunteers, to the very fine men and women (the youthful as well as the wise in years) who do the day-to-day, on-the-ground work ... SECOND CHANCE is an amazing testimony to what can be accomplished when community comes together! It's an organic collaboration that unites people from literally every walk of life ... a model for what's possible. Five stars, y'all! Five stars!
WOWZA! This place is HUGE! If you are looking for unique, thrifty finds for the home, this is a great place to start (and hopefully, end). There's everything from antique coffee tables and light fixtures to vintage dressers and armoires. You can also find reclaimed items like faucets and yes, even the kitchen sink.
The space is M A S S I V E - massive and cold, so bundle up! I swear, it's colder indoors than it is outside. Don't say I didn't warn ya. Make sure you have some time to really spend here too, because you are going to want to explore every corner. A fabulous shop and a great mission. What else can you ask for?
Second Chance's amazing mission to provide training and experience to those re-entering the job market is only one third of the story. They have placed countless workers into permanent jobs after their training, but have also saved so much material from entering the waste stream. Literally tons of material each and every day. And if that's all they did, that would be noteworthy. BUT, they Second Chance store in Baltimore offers everything from barn wood to fine glassware and treadmills to valuable art and antiques. Their enormous showroom offers something for every taste and in every price range. And all the proceeds start the cycle over again. I highly recommend Second Chance, Inc.
Second Chance fills a void like no other type of enterprise could. It does double duty by making unwanted or unloved items desirable again, and giving some young people the opportunity to make themselves useful, as well. The vision that Second Chance began with is still a vital part of making our city the unique, historical, and green place that it should be! Reuse, recycle, retrain - makes all the difference.
We love the place, and appreciate all the effort that has gone into making it just what it is - a haven for items that may not have seen the light of day, a gorgeous place to shop, and a place to restart lives! Thanks, Second Chance, to all of your volunteers, workers, and even the shoppers! Bravo!
As a customer, volunteer, and student I have benefitted from Second Chance. This nonprofit touches the community it works in in so many far reaching ways. From diverting waste to providing opportunity, to being a cheaper and funkier alternative to Ikea for students in the area, Second Chance in unique and effective in what they do. Baltimore is without a doubt a better place because of Second Chance!