Found a kitten I adored. Made an appointment to meet her. Fell in love and filled out an application to adopt. Was then presented for the next 3 weeks with hoop after hoop after hoop to jump through. I jumped through them all. It started with she had to meet EVERYONE in the household (no other shelter we've been to has that requirement, and with 6 people in the house, schedules can be hard, but we figured it out) and they had to fix her and there was a 3 day wait beyond that. Fine. Made sense. Then ALL of the animals needed to be up to date on vaccinations. Which I get. Again, fine, I made them all appointments. Then it was they didn't know if they could hold her until all of those appointments were done. I begged, since the appointments were the soonest I could possibly get and they agreed to hold her. When I filled out her application initially, I listed our dog Violet, our older cat Asimov, and Beelz (black kitten) because those were our current pets. With an application in on this kitten, I scheduled an appointment for our daughter to meet some other kittens because she wanted one as well. They initially had no issues with this and scheduled that appointment. The day of that appointment, we ended up adopting Pumpkin for our daughter, so I called to say we didn't need to meet other kittens, as we adopted one, but still wanted to visit the kitten I wanted, so she could meet all the other family members, per their policy. They didn't say ANYTHING about anything then. Today, I was told that they were "no longer comfortable" adopting her to us because we had 2 new kittens in the house AND because supposedly there is a 4 pet limit in our town... even though they didn't say anything a week before to any of that when they were informed of all of this. Add to that the fact that they called me 10 minutes before the pickup appointment KNOWING I had to drive an hour to get to them... We did check village ordinances and found they were correct in the limit, but also that exceptions could be made, and we called that office and have received permission for that exception in our household, but were still told that they would absolutely not adopt to us... so... I don't even know anymore. I'm extremely upset and keep crying and I can't in good conscience recommend them to anyone looking to adopt.