GOT MY MONEY BACK‼️
I'm So Grateful to Mrs Caroline Ross,
Email: carolineross651@gmail.com
WhatsApp: +1 (936) 229-6983
her insights are truly valuable. As someone interested in understanding recovery, I value your approach of showcasing the methods you use to evaluate an organization before making a decision. Currently, the decision at hand is quite complex and feels like a strategic game. The information being shared is vital as it showcases how one can safeguard themselves. I appreciate the chance to share this with the community Regarding your hard work in helping everyone. We greatly admire you.
I was in one of their shelters in Queens NY with my two children. We was put in a shared space. When the other client came to live there she was being inappropriate towards my youngest child entering the bathroom while he was using the bathroom and at time standing in the hallways giving them a evil glare. This lady was even beating on her child and I did report it but instead of them taking action against her they discharged me and my children out of the facility making us have to go back to path and putting us back in danger. The client even was tampering with our food making me having to throw it out and I reported it and nothing was done. The client also left her small child who was under a year old alone in the room for long periods of time and the last time I caught her and report it to the facility and they did nothing about it . My worker came with movers and called the police on me lying saying I refused to leave and the police was recording us and I told them I didn't refuse to leave I said I couldn't pack my things up 15 minutes after just being informed that we was being put out. I told the officers that me and my children were victims of domestic violence I didn't want to be recorded but he did it anyways telling me I had five minutes to pack our stuff and what was left will be put in their storage making me loose almost all of our things because I didn't have a way to get them. Do not go to this organization you will truly regret it. They help the real abusers while putting out the women who really need help. I have recordings of the case worker mimicking me and laughing at me and I also have recordings of her supervisor saying that she caught her in a lie because she said I was burning incense and that the maintenance worker told her this than she changed it. I've called to file a complaint on the case worker only to have the phone hung up in my face over and over! Thanks alot!
Safe Horizon barely provides any services, so who knows how they claim to be a domestic violence agency, and where the money goes that they receive. I've been reaching out to them for years. They just let women and children suffer. They don't even have a support group in my borough.
It is fair to say that I can hardly fathom one full star to rate this organization. I was a returning client for their legal service and had to see the sad decline of late. The staff's incompetence was undeniable on top of their cause being rather forgotten or derailed to crookery. Now reading other reviewers' accounts here, I acknowledged what I experienced, violation, deception and intimidation, were all common tactics of their operation. If so, these experiences of service recipients should be widely recognized as opposed to the organization's gala presentable, media accommodating stories and real hazard of DV and trafficking rescue industry: these crooks who are dependent upon victims of poverty and violence. During the pandemic, the barely operating office number finally yielded a live thread and finally assigned a legal representative for my case: minor paperwork but involved a major past case filed and come through with aid of a highly competent staff attorney at the time. The entire file was kept in this agency but they did not admit that it was (+Deception) Note the time it took from calling repeatedly to finally to get any live human's attention was a year and a half, indeed. So here came this legal representative. In the intake session conducted on the phone, she gave me an impression of a fool's errand already and her title unknown--or it was intentionally obscured? -- but I would be floored if she was a bar exam passing, practicing attorney, whose behavior was of sheer madness and outrageous incompetence. Her not knowing bureaucracy, laws, code of conduct in the field and how to write English disturbed me. At some point, receiving her emails, I nearly believed that it was written by a bi-lingual receptionist at the office to save the boss's time. Yet no self-respecting counsel would ask their receptionists to write for them. This established her quasi-illiteracy in English anyway. Despite her obvious challenge and limit, she assured that she would take my case and get it rolling right on the spot. The next thing I should expect was a set of documents sent to me via email. And she stopped communicating for the next three months. No said documents were ever sent, nor email from my end answered. When I almost gave up, she suddenly resumed her communication texting me at 2am to say she would prepare the docs at long last. She also lied that she had sent the docs while she did not communicate but she could 'resend.' No explanation for her negligence that stretched one entire season was provided. It turned out the docs she said she would send over email months before were unnecessary. And the big day of our meeting came. She stated that the very file for the dept. of government entity--our very objective of this case-- would be submitted in the same day or the next day the latest after summoning me to one of the vacant offices to make me sign the forms while they were still blank. For the next three months I only assumed we were just waiting for a receipt of my case being filed, if taking unreasonably long. As I had to inquire on the status of the process exasperated, she suddenly popped at my address at one Sunday night, in an attempt to keep me from filing a complaint. She admitted that the file was never properly sent out. The explanation she gave was because she 'put too many stamps.' I wondered if she meant postage or any professional seals. I knew she meant the former, however, because there is no seal to be put in this document to file. But this seriously alarmed me. She a clear case of the unfit to run errands, let alone legal matters if she even thought anyone would buy absurd lies as such. This, among all episodes I witnessed, seemed to establish that she was even lesser than a receptionist: even receptionists at law firms know better than sending legal documents by non-certified mail. I doubt if she actually had ever sent it, however, whether using stamps too many or too few. But she was there, assigned by Safe Horizon, acting as a legal agent showing outrageous level of incompetence as well as negligence. I should also note that in popping up at my address to confess her 'stamp fiasco.' with no prior arrangement, in call and text frenzy, she asserted that she had documents to deliver urgently to me. The docs turned out to be of no urgent or crucial nature. Was she trying to save postage now (or again) to cold visit her client in this quasi-violating manner? The truth was she showed up in fear and desperation to save herself from my exposure of her misconducts so far. This also made me grow apprehensive of what more she was capable of doing when her fear escalated? Stalking? Harassment? Threatening? Ambush? It was ironic that an organization as Safe Horizon hosts these kinds of stalkers and abusers as their representatives or affiliates, who retraumatize and revictimize recovering clients who had enough already. If only these crooks were more competent? That'd be a bad joke I'd never say.
Back in 2013 my child and I went to the SH in Jamaica Queens and were treated horribly. The "counselor" outright lied about my participating, saying I "refused", the child advocate offered to get my child a spot in a summer camp then acted like she didn't want to help us after all, and behaved like we were putting her out when asked to follow through with referral. The "director" was nasty and rude, even confronting me when I chose to exit the program due to their abuse and came to my face to ask if I wanted to file a complaint in a threatening manner (I did file a complaint).
I was astounded at the abuse received by these people, when I went there to leave a domestic violence situation. They went out of their way to make our lives harder, lied, were threatening and hateful. These people have not business in an organization that is supposed to be helping women and their children. That experience really opened my eyes about dv shelters and how women are abused further while they are there.
This organization also has the contract to collect funds from convicted felons and make restitution to their victims. They also collect a surcharge for themselves. In our case, when they collected the funds and we had waiting 2 to 3 weeks, they sent the check to the wrong address! They needed an email indicating the address zip code was incorrect (their error) and did not match the court document, which was done the same day. Now 3 weeks later they say they are "investigating it". I told her to void the check so nobody can cash it and reissue the check to the correct address! They are totally clueless and unprofessional! We feel like we are being victimized AGAIN! The City should award this contract to another intelligent provider!
i think discharging a mother an 2 year old for not signing while she was in court is a travesty i think these orgs. help no one revolving door money makers they want you to fail so u keep coming back and they make the money,sham shame its called job security
I am currently residing in a shelter, the "willow house" and I am not receiving the services we were supposed to receive. I have been here for almost 6 months and they have not changed my DV status on my application for NYCHA, they have not spoke with me about vouchers, I have not had any help with receiving therapy. We have had no case workers. The staff sits downstairs talking about us. I have been complaining about mold in my unit for 2 months and now my daughter and I have a cough and runny nose we cannot get rid of. My safe boroughs were listed incorrectly and I was almost sent to the place where my ex lives. We are not allowed to ask for metrocards, pantry, or even help with doing laundry. We have male staff who work here who say some very bothersome things and stare as if we are pieces of meat. Other staff members are rude and treat you as if you are the scum of the earth from being here. They make comments about you being homeless. and say things to break you down even more. It seems like you leave abuse to come to more abuse. The place has the potential to be great if the things promised are implemented. However it seems like everyone is here just for a paycheck and not to assist. They do not seem to understand how important their jobs are, our lives are seriously in their hands.
Gave me the run around did not help. Went to four different offices for help because each was redirecting back and away from each other. It was a real life horror dealing with Safe Horizons. No return calls as promise. Their negligence went on for weeks til I decided to just stop asking them for help. A big do nothing agency. I would like to meet some of the people they claim to help in real domestic violent situations that are trying to escape abuse. Moreover, that court appointee that claim that goes to court to advocate for you . i was told at 350 Jay street one of four offices I attended they no longer provided the service they claim to..
Review from Guidestar