Resolutions Northwest is a critical program to the Portland Metro Area offering positive conflict resolution through programs that include: neighborhood mediation, community facilitation and civic engagement, youth-focused restorative justice, and training and education. I have served as a volunteer mediator with the agency for a year and served on the board for almost 5 years. As all organization have been battered by the economy, Resolutions Northwest is staking our ground be creating a proactive and forward thinking strategic plan. Working with over 100 volunteers this agency delivers quality services and changes lives. While not perfect, the agency seeks to improve its weaker areas of outcome evaluation data and revenue diversification.